/10
★★★★★
based on 2751 published reviews
★★★★★
based on 2751 published reviews
Latest customer reviews
2/5
★★☆☆☆
The figurine box arrived damaged, whereas the parcel was intact. By this I mean that the box with the figurine was placed in the parcel already damaged by the pieces of tape present. I'm so disgusted that I haven't yet opened the box to check the figurine.
Vanessa A.
purchased on 17/05/2024
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Answer from
CHIBI AKIHABARA
Hello,First of all, we would like to express our sincere regret at the damaged state of one of your boxes of figurines. We would have really appreciated it if you had contacted our customer service department as soon as you noticed the problem, as this would have enabled us to intervene quickly to find a solution and rectify the situation to your complete satisfaction.We have sent you a detailed e-mail with the aim of better understanding and resolving the inconvenience you have encountered.Looking forward to your reply by e-mail and in the hope of being able to rectify this situation,Yours sincerely.
5/5
★★★★★
No complaints
Client
purchased on 14/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5/5
★★★★★
Very good feedback in case of questions.impeccable delivery and packaging.I recommend.
Virginie G.
purchased on 14/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your feedback! :DNWe are delighted that our customer service has satisfied you and that you have appreciated the quality of our delivery and packaging.Please do not hesitate to come back to us if you need anything, and thank you for your recommendation! Have a great day and see you soon on Chibi Akihabara!
5/5
★★★★★
It's a trustworthy site. I pre-ordered a collectible figurine. I received the figurine in perfect condition when it was produced by the publisher. The team also answered my questions perfectly when I contacted them by email. If I were to place another order for a collector's figurine, I'd probably go through Chibi Akihabara.
Sg
purchased on 15/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your trust and your positive feedback! 😀 We are delighted that your experience with our site has been satisfactory, from pre-ordering to receiving your figurine in perfect condition.We are here to answer all your questions and we are happy to have been able to help you.Have a great day and see you soon on our site!
5/5
★★★★★
The figurines arrived promptly and well-protected. They are identical to the photo and join my collection ^^
Emelyne P.
purchased on 15/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your feedback! 😀 We are delighted to hear that your figurines arrived quickly and in perfect condition, and that they correspond to your expectations.We are happy to contribute to enriching your collection! Have a great day and see you soon on Chibi Akihabara!
5/5
★★★★★
Everything on this site is perfect! Most of the products on offer are of the highest quality. The service before and after the sale is remarkable.
Cyril
purchased on 14/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your review! We are delighted that you are satisfied with the quality of our products and our service... Have a nice day and see you soon on Chibi Akihabara!
4/5
★★★★☆
Need to ask for information about the delivery time and then learn that the supplier is late. I give 4 stars because the quality of the figurines and the support is satisfactory but 1 star for the information on your order.
Maxence
purchased on 14/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your feedback :)We are delighted that you are satisfied with the quality of our figurines and our customer service. However, we recognize the crucial importance of keeping you informed of the status of your order. That's why we've set up an e-mail system to notify you as soon as there's a change in the release date of a pre-ordered product. Should this system malfunction, you can always consult the forecast release dates in your customer area, in the "Your Preorders" tab, even if the products are no longer online. We appreciate your feedback and are committed to improving our communication. Have a good day and see you soon!
5/5
★★★★★
Fast and reliable
Oceanne H.
purchased on 13/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5/5
★★★★★
I pre-ordered a rather rare yu-gi-oh figurine, and the prices are not excessive. The store offers a very wide choice of licenses, and the staff are very pleasant.
Carine P.
purchased on 13/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your review! 😀 We are delighted that you are satisfied with your pre-order and our wide selection of licenses. ^^Have a nice day and see you soon on Chibi Akihabara!
5/5
★★★★★
I received my first order a few days ago and everything went well! The boxes are in perfect condition and the products are authentic! I will highly recommend your site to my friends and prepare a new order!
Alexia A.
purchased on 13/05/2024
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Answer from
CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order! Thank you very much for your review and recommendation! Have a nice day and see you soon on Chibi Akihabara!
5/5
★★★★★
Available for any question.very nice model.
Vincent
purchased on 07/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5/5
★★★★★
Good quality product, delivered on time.
Charpentier G.
purchased on 07/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5/5
★★★★★
Pre-ordered monster hunter figurinePackage received and in perfect condition
Mk
purchased on 06/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your review! :DBonjour & à bientôt sur Chibi Akihabara !
5/5
★★★★★
Fast and compliant product
Antonio S.
purchased on 07/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5/5
★★★★★
Good management of pre-orders, fast shipping once all products are in stock, responsive customer service, the package is well made and the contents are properly protected. I've done business with them several times, and I've never been disappointed! I highly recommend Chibi Akihabara.
Alex
purchased on 12/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your review and recommendation! :DNWe are delighted to know that you are satisfied with our services, thank you for your loyalty! Have a nice day and see you soon on Chibi Akihabara!
5/5
★★★★★
Really good service. They're pros and offer great products.
Thomas G.
purchased on 06/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience! :DV Wishing you a pleasant day & see you soon!
5/5
★★★★★
Very safe site and very responsive and caring team. Ease of payment. I highly recommend for purchases. Very happy with all my orders. Thank you very much
Nymphae
purchased on 08/04/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your recommendation & your loyalty! :DNWe are delighted that you enjoyed your experience on our site. Your satisfaction is our priority, and we are here to help you if you need anything.Have a nice day & see you soon! ^^
4/5
★★★★☆
The transport box arrived quite damaged, as did the box in which the figurine was packed, so I was worried about the figurine, but it was in good condition.
Zoé L.
purchased on 30/04/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DNWe are sorry to hear that the shipping box for your order arrived damaged. It is unfortunate that this may have caused concern about the condition of your figurine. We would like to remind our customers that in the event of a problem with the transport of their order by DPD or La Poste, it is important not to hesitate to make a reservation when the package is found to be damaged on receipt. If you have any questions, please do not hesitate to contact us. We're here to help. ^^Thank you again for your confidence.Have a nice day & see you soon! 🙂
4/5
★★★★☆
Fast and accurate
Maxime M.
purchased on 02/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.please let us know what we could improve to get 5 stars :DVwishing you a pleasant day
5/5
★★★★★
Top!!! answers your questions quickly
Fran Y.
purchased on 07/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
4/5
★★★★☆
The product was originally scheduled for January, but I received an e-mail indicating that delivery had been postponed until April. In the end, it arrived at the beginning of May. This often happens with this store, but I don't mind waiting (however, I'm taking off one star because it's not the first time). If you're in a hurry to receive your pre-order, you should take this factor into consideration, as you'll see your item available elsewhere and much earlier. As for the rest, I got a great price and the parcel was well packaged.
Ap
purchased on 06/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DLThe initial pre-order dates are provided by our suppliers as an indication and can be modified at any time by the latter, or by the manufacturer itself. In the case of your figurine, although it was received at the end of April, we had to take the necessary time to prepare and check the merchandise before shipping pre-orders at the beginning of May. We sincerely apologize for any inconvenience this delay may have caused. Your satisfaction is important to us and we appreciate your understanding in this situation.Please do not hesitate to contact us if you have any further questions or concerns. We're here to help.Thanks again for your trust.Have a nice day & see you soon!
5/5
★★★★★
Serious, reliable site offering superb services.
Benoit
purchased on 06/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5/5
★★★★★
Nothing to complain about, always top-notch
Martin
purchased on 06/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5/5
★★★★★
I've been ordering from the site for three years now, and I've never had a problem! including one that could have happened, but they were quick to reassure and help me. I had pre-ordered a figurine for June 2023. But it never arrived. I contacted the company in February to ask for an explanation after seeing one of their competitors selling the figurine I wanted at the convention. I understood that the problem was with the supplier and not with them, so I remained understanding and continued to wait.After 3 weeks of waiting, I still hadn't received the reimbursement, so I contacted them again, they reassured me and I waited again. I finally contacted them by email a week later, to express my concern at not having received anything. They quickly replied, reassuring me again, and within a few hours my refund arrived. Three years of loyalty and they know how to give it back, once again a huge thank you to them!
Andrea
purchased on 10/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your loyalty and your positive feedback :DNWe are delighted to have been able to help you despite the problems encountered with your pre-order. Your satisfaction is our top priority, and we are grateful for your understanding and patience. Your satisfaction is our top priority, and we are grateful for your understanding and patience.Please do not hesitate to contact us if you have any further questions or needs. We're here to help.Once again, a big thank you for your trust on behalf of the whole team! Best regards & see you soon on our site! 🙂
5/5
★★★★★
Received well packaged and tracking package ok
Steeve D.
purchased on 02/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5/5
★★★★★
Perfect, easy to use, fair price, fast shipping.
Anaïs
purchased on 02/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
1/5
★☆☆☆☆
Figure too small for the price
Guillaume L.
purchased on 02/05/2024
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Answer from
CHIBI AKIHABARA
Hello,We're sorry to hear that the size of the figurine does not correspond to your expectations. It is important to note that this figurine is part of Bandai's Figuart Zero range, which implies a certain cost due to the quality and reputation of the brand. If the product does not meet your expectations, we strongly encourage you to contact our customer service department. They will be delighted to assist you with a return, exchange or refund in accordance with our policies.We hope this response clarifies the situation and thank you for your understanding.Yours sincerely.
5/5
★★★★★
Very good communication and good reception ..thanks again
Poux V.
purchased on 02/05/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your review! See you soon on Chibi Akihabara! Have a nice day ^^
1/5
★☆☆☆☆
I paid a pre-order of 799 EUR with them in 2023.The delivery date is in 1 month.After that, it's 8 months of silence, with no delivery or notification.In 2024, I discovered that this order was still undelivered.I asked about it, was told to cancel the order and waited another month for the refund.In the end, I was refunded 785.17 EUR.I asked why I lost money.I was told that I was the one who cancelled and according to their T&Cs, it's my responsibility and the transaction fees are my responsibility. Definitely a site to avoid. ==============Update================They said I'm not honest because I'm the one who cancelled the order.Yes of course, for an order that's due to be delivered in 1 month, I waited 8 months.Knowing that no one notified me of this situation during that 8 months.And in their GTC there's only customer responsibility, never on their side.For an order that's due to be delivered in 1 month, I waited 8 months.Knowing that no one notified me of this situation during that 8 months.I think that if they don't deliver the product for 10 years and the customer cancels his order, it's still the customer's responsibility.Their sentence made me laugh "If you had been patient a few more times, we could have provided you with news of your pre-order, which has finally been postponed to the end of this year. "They already know that the product will be delivered at the end of this year but they didn't tell anyone.What a bad attitude on their part! Really a site to be avoided.
Poisson
purchased on 29/07/2023
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Answer from
CHIBI AKIHABARA
Hello,We'd like to clarify a few points about your experience.First of all, please accept our apologies for the inconvenience.It's crucial to clarify that it was you who chose to cancel your order, in full knowledge of the terms of our General Terms and Conditions (GTC), which constitutes a retraction on your part. In accordance with these terms, in the event of withdrawal by the customer, any additional costs associated with the choice of a payment method other than the standard one, such as the Paypal commission, will not be reimbursed. Furthermore, despite the aggressive tone of your messages, our team has always been transparent and courteous. Regarding delivery times, it's important to mention that the pre-order you placed came from the manufacturer Taka Corp Studio. Their company encountered difficulties until the beginning of this year, delaying the release and delivery of your order. These circumstances were beyond our control, and while we understand your frustration, we regret that your review was not entirely honest, as it was you who cancelled your order. If you had been patient a little longer, we would have been able to provide you with news of your pre-order, which was ultimately postponed until the end of this year.Despite this disappointing experience, our team acted with professionalism and respect throughout the process.Sincerely.
5/5
★★★★★
I had a problem with the carrier dpd, where the box was very damaged. I don't recommend dpd as a carrier. On the other hand, after-sales service was perfect and responsive. I sent a new figurine. It's perfect, no defects, very well protected. Nothing to complain about. Very serious team. I recommend them.
Olivier
purchased on 15/04/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe are happy to know that despite the transport problems, our after-sales service was able to respond efficiently to your needs and send you a new figurine in perfect condition. Thank you for your recommendation and your confidence in our team! Thank you for your recommendation and your confidence in our team! Have a nice day & see you soon on Chibi Akihabara!