9.5/10
★★★★★
based on 2751 published reviews

Latest customer reviews

5/5
★★★★★
Based in France, official products and fast delivery
Aymeric M.
Aymeric M.
purchased on 09/09/2021 
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5/5
★★★★★
The delivery and the quality of the parcel are excellent. What's more, if you have a problem you get a very quick response. Nothing to say and I will remain a loyal customer.
Cassandra S.
Cassandra S.
purchased on 09/09/2021 
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5/5
★★★★★
Quality products at good prices, with discount opportunities thanks to partner codes, it's a good shopping experience, with a very fast delivery time. I recommend chibi akihabara for your figurines, goodies etc....
Fares M.
Fares M.
purchased on 08/09/2021 
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5/5
★★★★★
Ordered 4 days ago, sent on Monday and delivered on Wednesday, simply perfect. Figurine in perfect condition, brand new with no defects and exactly as I had imagined. I'm very happy with my first experience at Chibi Akihabara and I'll definitely be back!
AresandoroReviewer icon
Aresandoro
purchased on 21/07/2021 
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5/5
★★★★★
Very fast and careful delivery. I bought a Yuuki Konno figurine and it is really well made, very few if any mistakes or traces of paint, very satisfied!
Kévin F.
Kévin F.
purchased on 11/07/2021 
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Answer from CHIBI AKIHABARA
Hello, Thank you for your comment ^^
5/5
★★★★★
Great assortiment of products. One of the few shops that has Ichiban kuji lottery in Europe.Great customer service and active on social media facebook/twitter. Also hosts Ichiban Kuji Lottery through livestreams.Once received the wrong product and after Chibi Akihabara confirmed they sent the correct item.Customer Service is reliable and loyal customers are als rewarded points. One of my fav shops in Europe.
KnReviewer icon
Kn
purchased on 09/07/2021 
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Answer from CHIBI AKIHABARA
Thank you
1/5
★☆☆☆☆
Website full of bugs, Prices higher than the competition, Pre-orders that arrive after everyone else, Incompetent and unpleasant customer service... In short, stay away! There's a much better site for buying figurines.
Jauhar D.
Jauhar D.
purchased on 03/03/2021 
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1/5
★☆☆☆☆
Get away from this site! They are scammers and incompetent! My boyfriend received a Tsume figure of Toshiro (~600) with one of the parts broken. He contacted sav on twitter and the guy laughed at him and blocked him because my boyfriend was angry which is normal given the price of the figurine! Then Chibi was supposed to send him back the broken part, in the end, he's been waiting for 2 months with his figurine on the ground, impossible to assemble as the broken part is the figurine's pillar. Don't buy there
YasuhoReviewer icon
Yasuho
purchased on 01/02/2021 
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Answer from CHIBI AKIHABARA
Hello, It took us several months to send you the part because Tsume refused to provide after-sales service. This supplier requires retailers to open the boxes of the figurines when they receive the products in order to check them. Of course, this is not possible. So every time, you have to argue and fight to win your case. Your spare part has been sent, and since we haven't heard from you, we assume that everything is back to normal. Yours faithfully
5/5
★★★★★
I placed my first order on this site and then consulted the reviews. The reviews were very mixed, so I was afraid I wouldn't receive my order. In the end, I received my parcel very quickly, 3 days later. Beautifully packaged. It was the only site that had the references I was looking for.
Max Z.
Max Z.
purchased on 12/01/2021 
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1/5
★☆☆☆☆
I received my itachi figurine in perfect condition (cardboard box + original box), but when I was about to give it to my brother for his birthday, we realized that itachi's head was missing part of its hair (it was already broken in the plastic bag, which is nitrogenized, so it's slightly bulging to allow for possible shocks).I contact the store, which doesn't take my word for it and asks me for photos (I realize it's their right to do this). I send them all (the cardboard box, the original box of the figurine from all angles, and the figurine with the broken part) and they tell me to cut off the figurine's head or an arm and send him a photo so that he can have proof and send me one back. Then they keep telling me I've got to do it, otherwise I can't send it back, even though I've paid 50 euros for an original defect and, above all, it could have been avoided because all the other stores I've been able to visit online or in person check their products before sending them (without destroying or damaging the original box for collectors). So I end up with a broken figurine that has no value whatsoever, and what's more, I can neither be reimbursed nor receive a new one, as I'm asked to destroy an item that's already been destroyed before it's dispatched. Really, go the other way. I've ordered over 500 figurines and NEVER had a problem like this. I've always had a direct exchange in the event of a product defect.
SaymzReviewer icon
Saymz
purchased on 12/01/2021 
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Answer from CHIBI AKIHABARA
Hello, As indicated during our various exchanges, I asked you to break the figurine into different pieces and send us photos. Several of our customers have done this without any problem. On receipt of the photos, we send them another figurine. We're sorry you feel that way. Yours faithfully
5/5
★★★★★
Hello, I ordered four figurines that I received within 3 days already nothing to say and the figurines were in good condition, very few defects andcc I recommend chibi Akihabara.
BourradaReviewer icon
Bourrada
purchased on 08/01/2021 
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Answer from CHIBI AKIHABARA
Hello, Thank you for your comment ^^Cordially.
5/5
★★★★★
Very professional site!order received perfectly packaged within 3 days.beautiful figurines, as described.I had a problem with a pre-order that had not been received (problem with their supplier probably related to covid),I sent an email to cancel it and be reimbursed.no problem they were very professional and reimbursed me very quickly.I recommend!
LilyReviewer icon
Lily
purchased on 26/12/2020 
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Answer from CHIBI AKIHABARA
Hi, thanks ^^
5/5
★★★★★
Parcel received in 2 days, perfect as always
Noe K.
Noe K.
purchased on 14/12/2020 
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5/5
★★★★★
My Q Poskets arrived late (due to covid 19) but very well packed, boxes impeccable. I recommended them directly and they arrived in two days. Great job!
Enimie J.
Enimie J.
purchased on 07/12/2020 
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5/5
★★★★★
1st order placed on this site but already known by my friends or YouTubers, order placed Friday afternoon, delivery Monday morning 9am. impeccable package, well packaged, protection inside so as not to damage the box, the box itself intact and the figurine perfect! i recommend this site without hesitation!
MoogwaiReviewer icon
Moogwai
purchased on 12/10/2020 
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5/5
★★★★★
After a little PayPal bug that made me place the order twice, but with only one billing, the store contacted me to be sure of my request. Serious and professional. And I received my order superbly packaged in 24h. 24h you read me right. Thanks again.
Mathieu D.
Mathieu D.
purchased on 01/09/2020 
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5/5
★★★★★
Super, I'm a regular and as always I'm delighted
NaturinoxReviewer icon
Naturinox
purchased on 12/08/2020 
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1/5
★☆☆☆☆
I've been waiting almost 1 year for my order (100), or rather I'm not waiting for it anymore... No after-sales service, no competent interlocutor, this site is a real scam, run away.
Susie R.
Susie R.
purchased on 07/08/2020 
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5/5
★★★★★
Ordered two one piece figurines from chibi and frankly I'm delighted, order received in 3 days, very well packaged and gift wrapped as requested.Conclusion, box in excellent condition (important for some collectors) very well packaged I highly recommend this site and if some people want to see what it gives watch on youtube the youtuber sponsored by chibi: ONE-PIECE-PASSION-TV (this is not an ad but these videos are what made me want to order on chibi-akihabara I will not hesitate to reorder!
Lucas H.
Lucas H.
purchased on 06/06/2020 
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1/5
★☆☆☆☆
A telephone number is available, and requests for information about certain products are completely ignored after several requests. Clearly, only the financial aspect counts for the people in charge of this structure. Too bad when passion disappears to the detriment of finance, and a form of hypocrisy, because the site wants to "sell", availability, listening, and customer service that is not at all the case. JDworld, for example, has managed to retain its humanity and helpfulness... little people who know how to do their utmost with little means, and that deserves respect.
Asham R.
Asham R.
purchased on 29/04/2020 
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1/5
★☆☆☆☆
Seller who refuses to reimburse when a parcel is 'lost' by Colissimo, but who not only refuses to keep the payment, but also refuses to return the indemnity paid by the post office other than in the form of a credit note.
LeepetitReviewer icon
Leepetit
purchased on 10/12/2019 
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