/10
★★★★★
based on 378 reviews published
★★★★★
based on 378 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Partially satisfied - the locker size was not correctly described and I had to rent a second locker on the day. Both lockers were required for a few hours only, yet I paid full day rates. This I think can be improved to make it more cost effective.
Hansjurgen O.
purchased on 16/10/2024
Answer from CITY-LOCKER Nice
Hello Hans, we are surprised by your feedback regarding the locker size not being correctly indicated. On the booking page, you can easily find the locker dimensions, photos with luggage, as well as an animation showing how four small cabin bags can fit, along with the expected dimensions for a so-called 'cabin' bag, which is an international standard (IATA size 55 x 35 x 20 cm / 21.5 x 13.5 x 7.5 inches). After reviewing your visit on our cameras, we noted that you had a medium-sized checked bag as well as a big-sized carry-on. These two bags could have easily fit together if placed flat. However, you positioned the larger bag upright, which left insufficient space for the second bag. Generally, for standard dimensions, our lockers can hold up to four cabin bags, OR two medium-sized bags, OR one medium-sized bag plus two cabin bags, OR one very large bag. There is usually even a bit of space left on the top or sides to fit some soft items, like a small backpack or jacket. If you need assistance, our support team is available at +33 4 83 93 88 00 from 8 a.m. to 10 p.m. every day of the year.