/10
★★★★★
based on 937 reviews published
★★★★★
based on 937 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I received my parcel two weeks after my order without anyone telling me who had the problem, which was a little disappointing.
Armonia S.
purchased on 08/12/2024
Translated review
3
/5
★★★☆☆
Restocking times far too long
Isabelle G.
purchased on 11/10/2024
Translated review
3
/5
★★★☆☆
Long chronopost delivery times
Mireille B.
purchased on 01/10/2024
Translated review
2
/5
★★☆☆☆
Very disappointed for a first order on this site. I reported that the products were damaged (crumbling soaps and damaged packaging), I was asked to send a photo, which I did and since then nothing. I won't be recommending this site again. Not serious at all about after-sales
Corinne P.
purchased on 15/07/2024
Translated review
2
/5
★★☆☆☆
More than 14 days to receive delivery, and having paid a supplement to receive maximum four days
Louis A.
purchased on 29/03/2024
Translated review
2
/5
★★☆☆☆
The parcel was supposedly dispatched when it wasn't, because there was a problem with the supplier of one of the products ordered, which no longer exists and yet is present on the site (snake venom serum). I found this out when I contacted customer service, because I still hadn't received my order. To this day, I still haven't received it (order placed on 6/02/24). Great, especially as I paid for delivery in a relay point within 3-4 days. This is the 2nd time I've had a delivery problem, last summer I had to wait over 1 month despite several reminders to customer service. I've been a customer for years, and I don't understand what's been happening lately. It's a shame, the products are very good.
Karyne R.
purchased on 06/02/2024
Translated review
3
/5
★★★☆☆
I made a large order and I was not satisfied with the gift, a pair of tweezers??? While it says a free shampoo for every 100€ of purchase, I got 400€ and they offer me a pair of tweezers...
Nutkuya Y.
purchased on 28/11/2023
Translated review
3
/5
★★★☆☆
It's only been a few days, so it's early days for the evaluation.
Nathalie S.
purchased on 17/10/2023
Translated review
2
/5
★★☆☆☆
Nothing received yet
Thamar B.
purchased on 10/09/2023
Translated review
3
/5
★★★☆☆
I've been using this cream for 5 years now, and i'm down to the last few dozen or even hundreds of rebellious hairs, and i'm not russian (hairy) or even borderline hairless. i just received 7 tubes of 150 ml, hoping they'll be the last, but i'm not sure!!!!
Valere L.
purchased on 25/06/2023
Translated review
3
/5
★★★☆☆
I bought 2 creams, one for day and one for night. The day cream is fluffy and leaves residue on the skin.
Laila A.
purchased on 14/10/2022
Translated review
2
/5
★★☆☆☆
Hello I am a little disappointed because in the description I asked for samples of slimming tea devalife yet I am a regular customer it my nothing mie as samples I would have wanted to test. Too bad
Yasmine F.
purchased on 28/09/2022
Translated review
Answer from Cosmeto Nature
Hello Yasmine,
Unfortunately we don't have a sample of Devalife slimming tea, that's why you didn't receive one.
If we receive any, we will send them to you 🙂
See you soon on Cosmeto Nature!
Unfortunately we don't have a sample of Devalife slimming tea, that's why you didn't receive one.
If we receive any, we will send them to you 🙂
See you soon on Cosmeto Nature!
3
/5
★★★☆☆
Received on time. Preparation of the order was very well done, highly appreciated. Negative point, it seems to miss a small quantity of product in one of the shampoo bottles + there is dust on the caps. (not very hygienic)
Anna T.
purchased on 18/09/2022
Translated review
Answer from Cosmeto Nature
Hello,
Thank you for leaving your review.
If you have a problem with a product you have ordered, you can contact our customer service to resolve the problem.
See you soon on Cosmeto Nature !
Thank you for leaving your review.
If you have a problem with a product you have ordered, you can contact our customer service to resolve the problem.
See you soon on Cosmeto Nature !
3
/5
★★★☆☆
I received the package on time but when I opened it one of my purchases was leaking (the oil)
Kiria M.
purchased on 29/06/2022
Translated review
Answer from Cosmeto Nature
Hello Kiria,
You can contact the after sales service for a solution. We are sorry for the inconvenience.
See you soon on Cosmeto Nature
You can contact the after sales service for a solution. We are sorry for the inconvenience.
See you soon on Cosmeto Nature
3
/5
★★★☆☆
Product conforms but problem at the time to withdraw the parcel, my name was written only half
Amel B.
purchased on 09/05/2022
Translated review
3
/5
★★★☆☆
I wanted to make my order by myself, by bank transfer because I do not have a Visa card ... the delivery time was longer than the first time ... about ten days 😭 but with visa card 2,3 days and delivery is at home! But it doesn't change anything to the package well packed 😊
Laure R.
purchased on 31/03/2022
Translated review
Answer from Cosmeto Nature
Hello Laure,
Thank you for this advice.
Indeed, when you want to pay by bank transfer, the processing time is unfortunately longer.
See you soon on Cosmeto Nature !
Thank you for this advice.
Indeed, when you want to pay by bank transfer, the processing time is unfortunately longer.
See you soon on Cosmeto Nature !
3
/5
★★★☆☆
Size small
Isabelle R.
Translated review
Answer from Cosmeto Nature
Hello Isablle,
You can contact us by phone or email to make an exchange if your item does not fit.
See you soon on Cosmeto Nature! 😊
You can contact us by phone or email to make an exchange if your item does not fit.
See you soon on Cosmeto Nature! 😊
3
/5
★★★☆☆
Very friendly customer service on the phone
Aichatou Seini V.
purchased on 10/06/2021
Translated review
3
/5
★★★☆☆
It only took a little over a week for delivery, so that's great. I think it's great to have put tips for use under each product
Claire V.
Translated review
Answer from Cosmeto Nature
Hello Claire,
Thank you for this review.
Feel free to give your opinion on our social networks as well.
See you soon on Cosmeto Nature 🥰
Thank you for this review.
Feel free to give your opinion on our social networks as well.
See you soon on Cosmeto Nature 🥰
3
/5
★★★☆☆
Topissime
Barbara Y.
purchased on 19/02/2021
Translated review
3
/5
★★★☆☆
No worries about delivery times, as for the product, it's too early to tell if it really works 🤷🏻♀️
Valérie G.
purchased on 06/02/2021
Translated review
2
/5
★★☆☆☆
The GUTTO cream is very pleasant and to pass, it smells very good, but it is much too early for me to give an opinion on its effectiveness. See you soon.
Cécile S.
purchased on 24/01/2021
Translated review
3
/5
★★★☆☆
A vial poured into the coli.
Mélodie P.
Translated review
Answer from Cosmeto Nature
Hello Melody, It is with attention that we read your opinion, we thank you for it. When you are faced with a concern of this kind, do not hesitate to call us directly or send an email to the after-sales service, we will be very pleased to meet your expectations. We sincerely apologize for this, see you soon on http://www.cosmeto-nature.com.
2
/5
★★☆☆☆
I got the wrong cream
Charline D.
Translated review
Answer from Cosmeto Nature
Hi, we're sorry we sent you the wrong product. Did you contact the after-sales service to fix the problem? Good day, Cosmeto Nature
3
/5
★★★☆☆
Long delivery time. apart from that, product arrive well packed.
Bendeddouche L.
Translated review
Answer from Cosmeto Nature
Hello Lila, Your order has been processed on time on our part, but the delivery was delayed by La Poste which is no longer able to guarantee the delivery time due to Covid-19 and the government arrangements in place. See you soon on http://www.cosmeto-nature.com?
2
/5
★★☆☆☆
The bottle was open
Lintsia R.
Translated review
Answer from Cosmeto Nature
Hello Lintsia, we're sorry to hear you received an open bottle. Please contact our customer service department so we can get back to you. See you soon at http://www.cosmeto-nature.com?
3
/5
★★★☆☆
I am disappointed, after my order I receive a confirmation e-mail the next day stating that the shipment is in progress and I discover that the package was delivered to an address other than mine. When I contact the after-sales service, they say that the order is not delivered because they are waiting for the product ordered. Why send an e-mail saying that the delivery is in progress when it is not true? Moreover, the site stipulated that the product was in stock.
Yvette D.
Translated review
Answer from Cosmeto Nature
Hello Yvette, We read your opinion carefully, we thank you for it. Indeed, we apologize once again for this out-of-stock condition which was not foreseen. We are here to help you, and always do our best to satisfy you and offer the best quality of service possible... See you soon on http://www.cosmeto-nature.com?
2
/5
★★☆☆☆
- Several products unavailable but still visible on the site so a feeling of frustration is created ... too bad! - Difficult to choose the promotion "livraison sans signayire gratuite".
Sihame D.
Translated review
Answer from Cosmeto Nature
Hello, thank you for taking the time to leave a notice, we will take your remark into account. We do our best to have all our products in stock. At the end of your order if you have chosen home delivery without signature the shipping costs are automatically deducted from your basket. Do not hesitate to come back to us for further remarks. See you soon on http://www.cosmeto-nature.com?
3
/5
★★★☆☆
The delivery was made within the announced time, so great! A little drawback regarding the origin of the products
Emma D.
Translated review
Answer from Cosmeto Nature
Hello Emma, Thank you for this notice. Concerning the origin of the products, we try to limit the misleading origins and we favour countries like Turkey, Spain, Italy and even France! Indeed, we have many products made in France! See you soon on http://www.cosmeto-nature.com ?
2
/5
★★☆☆☆
My reduction of minus 20% impossible to validate it
Laurence M.
Translated review
Answer from Cosmeto Nature
Hello, send us an email to: [email protected] with your name so we can check.