/10
★★★★★
based on 3149 reviews published
★★★★★
based on 3149 reviews published
Latest customer reviews
5
/5
★★★★★
Excellent products I highly recommend
Christelle M.
purchased on 11/12/2023
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5
/5
★★★★★
Excellent product.
Patrick A.
purchased on 13/12/2023
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5
/5
★★★★★
Deadline met .
Roberte G.
purchased on 13/12/2023
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2
/5
★★☆☆☆
One of the items in the parcel is damaged (scratched non-stick pan). I will ask the company for a replacement.
Blaise C.
purchased on 13/12/2023
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Answer from DE BUYER
Hello, we apologize for the inconvenience.
We have taken care of your request and replaced the damaged item.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products.
Thank you for your understanding and trust.
Yours faithfully
We have taken care of your request and replaced the damaged item.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products.
Thank you for your understanding and trust.
Yours faithfully
5
/5
★★★★★
Fast shipping. Good packaging.
Hélène M.
purchased on 12/12/2023
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5
/5
★★★★★
Great product, impeccable packaging, fast shipping. Everything is perfect.
Jacques Olivier E.
purchased on 13/12/2023
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5
/5
★★★★★
Good packaging! Perfect product
Karen B.
purchased on 12/12/2023
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5
/5
★★★★★
Christmas gift, arrived on time, perfect!
Lydia B.
purchased on 13/12/2023
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5
/5
★★★★★
Fast shipping, great
Genevieve B.
purchased on 12/12/2023
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5
/5
★★★★★
Very good
Régine S.
purchased on 12/12/2023
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5
/5
★★★★★
Very satisfied with my order: delivery time, quality of items. I recommend it!
Jacques S.
purchased on 13/12/2023
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5
/5
★★★★★
Deadline met, parcel received 2 days before Christmas as promised. Very much appreciated.
Sylvie P.
purchased on 12/12/2023
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3
/5
★★★☆☆
Delays before dispatch of parcel exaggerated compared with the responsiveness of other Ecommerce sites. It took an e-mail alert to trigger delivery. It's also a pity that discount codes don't exist on the France site. At this price level, customers expect more, otherwise they might as well go through the American giant.
Philippe B.
purchased on 12/12/2023
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Answer from DE BUYER
Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
5
/5
★★★★★
Perfect 👍
Patricia B.
purchased on 11/12/2023
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5
/5
★★★★★
Very good quality product (frying pans and sauté pan). Can't wait to get the hang of using it properly. Unbeatable value for money. Thank you for buying
Remy M.
purchased on 13/12/2023
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5
/5
★★★★★
Parcel arrived very quickly, in perfect condition, and the knives are excellent knives.
Anne D.
purchased on 12/12/2023
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3
/5
★★★☆☆
I bought heat shields that don't fit my container. The sizes are not clear on the website.
Catherine V.
purchased on 12/12/2023
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Answer from DE BUYER
Hello,
Thank you for taking the time to let us know about your purchasing experience on our site. There are two sizes of protectors, and the small ones you chose are not compatible with the stewpot you ordered. Have you contacted our customer service department to resolve this problem?
Best regards.
Thank you for taking the time to let us know about your purchasing experience on our site. There are two sizes of protectors, and the small ones you chose are not compatible with the stewpot you ordered. Have you contacted our customer service department to resolve this problem?
Best regards.
5
/5
★★★★★
Package received promptly. The handle of the pan protrudes a little from the box, a pity.
Christel R.
purchased on 11/12/2023
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5
/5
★★★★★
Very satisfied with my order and very well packaged thank you very much.
Guillaume M.
purchased on 12/12/2023
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5
/5
★★★★★
Very good frying pan, like me in the morning.
Sandra C.
purchased on 10/12/2023
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5
/5
★★★★★
Satisfied with my order
Martine M.
purchased on 12/12/2023
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5
/5
★★★★★
Awesome! My father was very happy when he unwrapped his gift. First use very satisfying. Ideal mold size
Lucille D.
purchased on 11/12/2023
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5
/5
★★★★★
Very good quality product. Excellent
Patrick D.
purchased on 11/12/2023
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5
/5
★★★★★
Very pleasant, efficient stoves (Alchimy inox and Minéral B LOQY).
Alexandre L.
purchased on 12/12/2023
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1
/5
★☆☆☆☆
Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.
Marc C.
purchased on 09/12/2023
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Answer from DE BUYER
Hello,
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely
5
/5
★★★★★
Excellent meat cooking
Maxime M.
purchased on 07/12/2023
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1
/5
★☆☆☆☆
Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq
Olivier V.
purchased on 02/12/2023
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Answer from DE BUYER
Hello, we're sorry for the inconvenience.
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully
5
/5
★★★★★
Very good purchase, a pleasure as a Christmas gift.
Corinne H.
purchased on 10/12/2023
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5
/5
★★★★★
Very satisfied with my purchase and after-sales service.
Claire D.
purchased on 13/12/2023
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5
/5
★★★★★
Ras
Peter F.
purchased on 12/12/2023
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