/10
★★★★★
based on 2369 published reviews
★★★★★
based on 2369 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I am satisfied with the roasting result. However, I do have handling problems: The pan is heavy. When I try to pour out the contents, I can't hold the pan with one hand. The handle is too thin for this. Either an ergonomic handle or an additional handle on the other side would be needed. I would not order this pan again. Unfortunately.
Susanne E.
purchased on 29/09/2024
Translated review
3/5
★★★☆☆
Good product but too much packaging...
Sébastien L.
purchased on 05/08/2024
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Answer from
DE BUYER
Hello, thank you very much for your feedback. We do our best to optimize the container/content ratio. It's true that in some cases it may be necessary to add padding to protect the products and guarantee delivery in the best possible conditions. The most important thing for us is that the products arrive in perfect condition.
Best regards.
Best regards.
3/5
★★★☆☆
Very nice
Emmanuel M.
purchased on 12/06/2024
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3/5
★★★☆☆
Sublime material, on-time delivery and impeccable packaging!
Charles L.
purchased on 26/02/2024
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3/5
★★★☆☆
Excellent
Bernard L.
purchased on 12/02/2024
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3/5
★★★☆☆
A little too small
Maryvonne G.
purchased on 10/02/2024
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Answer from
DE BUYER
Hello,
We are sorry that the size of the pan did not meet your expectations. We understand that this can be disappointing. We have taken note of your feedback regarding the dimensions of the pan and will ensure that we improve the clarity of our product descriptions in the future.
If you have any further questions or would like to explore other options, please do not hesitate to contact us directly. We're here to help.
Sincerely yours.
We are sorry that the size of the pan did not meet your expectations. We understand that this can be disappointing. We have taken note of your feedback regarding the dimensions of the pan and will ensure that we improve the clarity of our product descriptions in the future.
If you have any further questions or would like to explore other options, please do not hesitate to contact us directly. We're here to help.
Sincerely yours.
2/5
★★☆☆☆
The 32cm frying pan is not compatible with the 32cm lid... No message or alert mentions this non-compatibility. A heresy considering the price of the set!
Antoine D.
purchased on 13/02/2024
Translated review
Answer from
DE BUYER
Hello,
Thank you for sharing your experience with our product. We are sorry that you are not entirely satisfied with your purchase.
We would like to inform you that on the lid description page, it is stated that the lid is not compatible with our stoves.
Nevertheless, we take your comments into consideration and will strive to improve the clarity of our product information in the future.
Thank you for your understanding and your confidence in our brand.
Best regards.
Thank you for sharing your experience with our product. We are sorry that you are not entirely satisfied with your purchase.
We would like to inform you that on the lid description page, it is stated that the lid is not compatible with our stoves.
Nevertheless, we take your comments into consideration and will strive to improve the clarity of our product information in the future.
Thank you for your understanding and your confidence in our brand.
Best regards.
2/5
★★☆☆☆
Hello, I'm not particularly satisfied with the purchase of this frying pan, even though I know the brand to be a guarantee of quality. I bought an extreme shock frying pan for optimum durability, but after 4 uses I noticed scratches and also a tear in the coating. I'm very disappointed, especially as I was very careful to wash it by hand, store it in its cover and not to use stainless steel or other tools.
Caroline H.
purchased on 04/02/2024
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Answer from
DE BUYER
Hello, we are sorry to hear that you are not completely satisfied with the product you ordered. Please contact our customer service department at [email protected] so that we can help you. Best regards.
2/5
★★☆☆☆
Lack of finish, sharp handle rings (had to be deburred to avoid any cuts), the edge of the 2 stoves had suffered knocks. Handles conduct too much heat, protection mandatory. Nothing to do with my old "Priority" series, which was top-notch. I would have preferred less luxurious packaging and better pans. Very poor value for money. Sincerely, Dominique MARTIN
Dominique M.
purchased on 28/01/2024
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Answer from
DE BUYER
Hello,
We are sorry to hear that you are not entirely satisfied with your purchase. If you have any problems with your products, please do not hesitate to contact us. [email protected]
We will find the best solution to resolve the situation. We look forward to hearing from you.
Best regards.
We are sorry to hear that you are not entirely satisfied with your purchase. If you have any problems with your products, please do not hesitate to contact us. [email protected]
We will find the best solution to resolve the situation. We look forward to hearing from you.
Best regards.
3/5
★★★☆☆
.
Toni V.
purchased on 21/12/2023
Translated review
Answer from
DE BUYER
Hello, we've noted that your rating is average.
Have you encountered any problems or concerns with our brand's products? You can contact our customer service department by e-mail at [email protected], or by telephone on 03 29 30 07 93 so that they can answer your questions and provide you with solutions.
Best regards
With kind regards.
Have you encountered any problems or concerns with our brand's products? You can contact our customer service department by e-mail at [email protected], or by telephone on 03 29 30 07 93 so that they can answer your questions and provide you with solutions.
Best regards
With kind regards.
2/5
★★☆☆☆
The product was not available at the "reseller" location: the list is therefore not up to date. The delivery time was very long: even if you are warned, it's a shame not to plan for a peak in activity at a key sales period. And what can I say about the packaging? The cardboard box was more than excessively large, and the product packaging far too modest for its price (a simple net)!
Virginie M.
purchased on 13/12/2023
Translated review
Answer from
DE BUYER
Hello, we apologize for the inconvenience.
The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience. We have checked your order status and you were delivered within 10 days.
We are sorry to hear that you were not satisfied with the packaging. Your feedback is important to us, so that we can improve.
Best regards.
The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience. We have checked your order status and you were delivered within 10 days.
We are sorry to hear that you were not satisfied with the packaging. Your feedback is important to us, so that we can improve.
Best regards.
3/5
★★★☆☆
I made a mistake in the size of the moulds, which were too small.
Laure A.
purchased on 19/12/2023
Translated review
Answer from
DE BUYER
Hello,
We're very sorry about this. Please do not hesitate to contact us before making a purchase. We will be delighted to advise you on your choice of products. By e-mail: [email protected] or by phone: 0329300793
Best regards.
We're very sorry about this. Please do not hesitate to contact us before making a purchase. We will be delighted to advise you on your choice of products. By e-mail: [email protected] or by phone: 0329300793
Best regards.
2/5
★★☆☆☆
No problem with the pepper mill, but I can't grind salt with the salt mill, making it useless. We've tried several types of salt with no results. Could you suggest a solution?
Inès D.
purchased on 08/12/2023
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Answer from
DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
2/5
★★☆☆☆
Stainless-steel graduated measure, whose main function is to pour out the liquid you've just measured...insufficiently shaped pourer, unstable jet, you get it everywhere!!! All this for over 56 Euros. Very disappointed!
Pierre F.
purchased on 16/12/2023
Translated review
Answer from
DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
2/5
★★☆☆☆
Shipping times not respected, no updates or information on the progress of the order, it's a shame.
Erwan G.
purchased on 18/12/2023
Translated review
Answer from
DE BUYER
Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you were delivered within 11 days. We also apologize for the lack of information. However, please note that several notifications have been sent to you via the Colissimo website.
Thank you for your patience, which I hope has been rewarded by receiving our products.
Best regards.
Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you were delivered within 11 days. We also apologize for the lack of information. However, please note that several notifications have been sent to you via the Colissimo website.
Thank you for your patience, which I hope has been rewarded by receiving our products.
Best regards.
2/5
★★☆☆☆
I had placed an order to have my items for the holidays. I am disappointed to have received the items after the holidays.
Cedric T.
purchased on 16/12/2023
Translated review
Answer from
DE BUYER
Hello,
We would like to apologize for the delay in delivery. You placed your order on December 16, and on our website, it was indicated that we could no longer guarantee delivery before Christmas for orders placed since December 13.
We thank you for your understanding and trust.
Yours faithfully
We would like to apologize for the delay in delivery. You placed your order on December 16, and on our website, it was indicated that we could no longer guarantee delivery before Christmas for orders placed since December 13.
We thank you for your understanding and trust.
Yours faithfully
3/5
★★★☆☆
The center area of the pan does not heat up the way the outer parts of the pan heat up... so the pancake/crepe sticks and doesn't cook. It may be defective. We are still trying to do more oil treatments and heating the pan to create the solid covering - but no progress with the middle few centimeters of the pan.
Andrea C.
purchased on 14/12/2023
Translated review
Answer from
DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
3/5
★★★☆☆
Delivery a little long, but otherwise smooth
Fabienne D.
purchased on 16/12/2023
Translated review
Answer from
DE BUYER
Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
2/5
★★☆☆☆
One of the items in the parcel is damaged (scratched non-stick pan). I will ask the company for a replacement.
Blaise C.
purchased on 13/12/2023
Translated review
Answer from
DE BUYER
Hello, we apologize for the inconvenience.
We have taken care of your request and replaced the damaged item.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products.
Thank you for your understanding and trust.
Yours faithfully
We have taken care of your request and replaced the damaged item.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products.
Thank you for your understanding and trust.
Yours faithfully
3/5
★★★☆☆
Delays before dispatch of parcel exaggerated compared with the responsiveness of other Ecommerce sites. It took an e-mail alert to trigger delivery. It's also a pity that discount codes don't exist on the France site. At this price level, customers expect more, otherwise they might as well go through the American giant.
Philippe B.
purchased on 12/12/2023
Translated review
Answer from
DE BUYER
Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
3/5
★★★☆☆
I bought heat shields that don't fit my container. The sizes are not clear on the website.
Catherine V.
purchased on 12/12/2023
Translated review
Answer from
DE BUYER
Hello,
Thank you for taking the time to let us know about your purchasing experience on our site. There are two sizes of protectors, and the small ones you chose are not compatible with the stewpot you ordered. Have you contacted our customer service department to resolve this problem?
Best regards.
Thank you for taking the time to let us know about your purchasing experience on our site. There are two sizes of protectors, and the small ones you chose are not compatible with the stewpot you ordered. Have you contacted our customer service department to resolve this problem?
Best regards.
2/5
★★☆☆☆
Carton arrived broken and the handle of my frying pan completely out of the box and obviously it took a shock so I find it a shame to receive a package like that at the price of items. And I contacted the service but no more answer
Emeline H.
purchased on 11/12/2023
Translated review
Answer from
DE BUYER
Hello,
We apologize for the inconvenience. Please be assured that we take great care in the preparation of orders to ensure that products are carefully packaged and protected, so that they arrive in perfect condition. Unfortunately, it is possible that the packaging may be damaged in transit, which is beyond our control. We thank you for reporting this situation, which enables us to pass on this information to the delivery service. We hope you will be completely satisfied with your items.
We look forward to hearing from you.
Best regards.
We apologize for the inconvenience. Please be assured that we take great care in the preparation of orders to ensure that products are carefully packaged and protected, so that they arrive in perfect condition. Unfortunately, it is possible that the packaging may be damaged in transit, which is beyond our control. We thank you for reporting this situation, which enables us to pass on this information to the delivery service. We hope you will be completely satisfied with your items.
We look forward to hearing from you.
Best regards.
3/5
★★★☆☆
Delivery within 3 weeks... but quality product
Sebastien H.
purchased on 04/12/2023
Translated review
Answer from
DE BUYER
Hello, we're sorry for the inconvenience. We had a few "good deals" for Black Friday, and the approach of Christmas, as well as our appearance on the CAPITAL TV show, have resulted in a longer lead time for preparing orders. We apologize for this.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
2/5
★★☆☆☆
Very disappointed with these stainless steel frying pans I can't use them it sticks it burns it's impossible to remove the stains well in short I must not be gifted ...
Sylvie S.
purchased on 06/12/2023
Translated review
Answer from
DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
2/5
★★☆☆☆
We received a frying pan with defects (stain approx. 10cm grey with stars +1 black stripe running across the bottom of the pan. We contacted the service department twice. They got back to us asking for clarification, then nothing. This does not correspond to the TV report, where the slightest stain would send the pan to the scrap heap!!!!
Frederic R.
purchased on 04/12/2023
Translated review
Answer from
DE BUYER
Hello,
The stripes you see on your stove are not a quality defect. It's just the material, and in no way affect your product.
We would like to emphasize that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the pan.
We have sent you an e-mail with answers to your questions, as well as details and advice on this product range.
Best regards.
The stripes you see on your stove are not a quality defect. It's just the material, and in no way affect your product.
We would like to emphasize that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the pan.
We have sent you an e-mail with answers to your questions, as well as details and advice on this product range.
Best regards.
3/5
★★★☆☆
Absolutely nothing wrong with the product, but the packaging was out of all proportion to the product.
Florence B.
purchased on 26/11/2023
Translated review
Answer from
DE BUYER
Hello, thank you for your feedback. We understand your concern about the size of the package in relation to the contents. It is important to note that our company focuses mainly on delivery to professionals, which may explain the size of the packages. For orders destined for private individuals, we pay particular attention to the gluing to make it more suitable. Our priority is to ensure that the product you have ordered arrives in perfect condition.
Your feedback is important to us, and we take it into account to improve our service. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help. Best regards.
Your feedback is important to us, and we take it into account to improve our service. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help. Best regards.
3/5
★★★☆☆
A few scratches on the steel pan after unpacking...
Bruno C.
purchased on 23/11/2023
Translated review
Answer from
DE BUYER
Hello,
Thank you for choosing our Mineral B steel stove, and we're delighted that you've taken the time to share your opinion.
Regarding the micro-scratches you observed after unpacking, we would like to point out that our stove is made from raw steel, which makes it an exceptionally robust product. Raw steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the pan's performance.
If you wish, please feel free to send us photos to the following e-mail address: [email protected]
This will enable us to confirm that these are indeed micro-scratches, and to assure you that your stove is in perfect working order.
We are here to answer any questions you may have, and to ensure that you are completely satisfied with your purchase.
Best regards.
Hello,
Thank you for choosing our Mineral B steel stove, and we're delighted that you've taken the time to share your opinion.
Regarding the micro-scratches you observed after unpacking, we would like to point out that our stove is made from raw steel, which makes it an exceptionally robust product. Raw steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the pan's performance.
If you wish, please feel free to send us photos to the following e-mail address: [email protected]
This will enable us to confirm that these are indeed micro-scratches, and to assure you that your stove is in perfect working order.
We are here to answer any questions you may have, and to ensure that you are completely satisfied with your purchase.
Best regards.
3/5
★★★☆☆
Perfect delivery and packaging
Mylène T.
purchased on 20/11/2023
Translated review
Answer from
DE BUYER
Hello, thank you very much for your compliments! We're delighted that you've appreciated the special attention we pay to packaging and delivery. Your satisfaction is our greatest reward! Best regards.
2/5
★★☆☆☆
The iron pans are obviously excellent... But one of them arrived deformed by a shock in transit, and I have great difficulty in making contact with buyer's...
Laurent G.
purchased on 08/11/2023
Translated review
Answer from
DE BUYER
Hello, we sincerely apologize for the damaged product you received. From the photos shared, the defect seems to have occurred during transport, we regret the inconvenience caused.
We apologize for the delay in responding, which can sometimes take a few days.
Although we received your e-mail on 26/11, it seems that we replied on 27/11. We have sent you a second e-mail with a proposed solution to your problem, which we hope you will find satisfactory.
We appreciate your understanding.
Yours faithfully
We apologize for the delay in responding, which can sometimes take a few days.
Although we received your e-mail on 26/11, it seems that we replied on 27/11. We have sent you a second e-mail with a proposed solution to your problem, which we hope you will find satisfactory.
We appreciate your understanding.
Yours faithfully
2/5
★★☆☆☆
The edges of the pan are too low and the handle is hot when touched without gloves.
Jean Francois D.
purchased on 11/11/2023
Translated review
Answer from
DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory.
A non-stick frying pan is designed for low-temperature cooking, to reheat or reappropriate a dish. Under these conditions, the handle should not become hot. However, if you wish, you can use an insulating sleeve to minimize heat transmission. We encourage you to contact our customer service department at: [email protected]
Our team will be delighted to help you find a solution to your needs.
Thank you for your understanding. Best regards.
A non-stick frying pan is designed for low-temperature cooking, to reheat or reappropriate a dish. Under these conditions, the handle should not become hot. However, if you wish, you can use an insulating sleeve to minimize heat transmission. We encourage you to contact our customer service department at: [email protected]
Our team will be delighted to help you find a solution to your needs.
Thank you for your understanding. Best regards.