/10
★★★★★
based on 3149 reviews published
★★★★★
based on 3149 reviews published
Latest customer reviews
2
/5
★★☆☆☆
The edges of the pan are too low and the handle is hot when touched without gloves.
Jean Francois D.
purchased on 11/11/2023
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Answer from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory.
A non-stick frying pan is designed for low-temperature cooking, to reheat or reappropriate a dish. Under these conditions, the handle should not become hot. However, if you wish, you can use an insulating sleeve to minimize heat transmission. We encourage you to contact our customer service department at: [email protected]
Our team will be delighted to help you find a solution to your needs.
Thank you for your understanding. Best regards.
A non-stick frying pan is designed for low-temperature cooking, to reheat or reappropriate a dish. Under these conditions, the handle should not become hot. However, if you wish, you can use an insulating sleeve to minimize heat transmission. We encourage you to contact our customer service department at: [email protected]
Our team will be delighted to help you find a solution to your needs.
Thank you for your understanding. Best regards.
5
/5
★★★★★
I've just reordered from debauyer, after buying a cast-iron frying pan from them, which took me a long time to use because I didn't really understand how to use it, I'd washed it and left it to dry and it had rusted... So I ended up calling De Buyer customer service, where I immediately got a very friendly person, who explained to me very clearly how to use and maintain a cast-iron frying pan. I follow the recommendations to the letter, and then, revelation: with the same recipe as for years, my pancakes were exceptionally melting, they simply didn't taste the same and were delicious as ever! My children and I couldn't believe it. The quality of the cooking and baking utensils is so impressive, I really don't regret buying from De Buyer!
Claire A.
purchased on 12/11/2023
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5
/5
★★★★★
Good product, as I expected. Perfect.
Jean Claude A.
purchased on 09/11/2023
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5
/5
★★★★★
Thank you, my son is delighted with the madeleine and muffin moulds.
Nathalie B.
purchased on 10/11/2023
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4
/5
★★★★☆
Sometimes a bit confusing, but a very pleasant site
Alain B.
purchased on 11/11/2023
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5
/5
★★★★★
Stove. well made with a very long handle, practical for use in a fireplace.
Christian D.
purchased on 11/11/2023
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5
/5
★★★★★
Excellent quality products and fast delivery. I recommend it!
Mickaël B.
purchased on 04/11/2023
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5
/5
★★★★★
Quality materials and fast delivery!
Patrick G.
purchased on 09/11/2023
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5
/5
★★★★★
All OK.
Catherine C.
purchased on 09/11/2023
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5
/5
★★★★★
Order very well packaged. fast and reliable delivery
Claudine F.
purchased on 07/11/2023
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5
/5
★★★★★
The pan arrived on time impeccable delivery
Rachel B.
purchased on 07/11/2023
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3
/5
★★★☆☆
Ordering and delivery were quick and easy. However, the product purchased (shortbread kit) does not fulfil its function.
Guylaine F.
purchased on 04/11/2023
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Answer from DE BUYER
Hello, thank you for your interest in our products. For personalized advice, please contact our customer service department at [email protected]. They will be delighted to help you. Best regards.
5
/5
★★★★★
Very good product and fast delivery 👍
Kevin C.
purchased on 05/11/2023
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5
/5
★★★★★
Professional quality equipment!
Mike L.
purchased on 07/11/2023
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5
/5
★★★★★
Quality products and great customer service, and yes, that's rare enough to mention.
Kévin T.
purchased on 16/10/2023
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5
/5
★★★★★
Product meets my expectations and is of very good quality.
Eric R.
purchased on 05/11/2023
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5
/5
★★★★★
Impeccable ordering experience: fast and reliable delivery.
Laurence M.
purchased on 07/11/2023
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4
/5
★★★★☆
Very good, the parcel arrived on time.
Rémi P.
purchased on 03/11/2023
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5
/5
★★★★★
Top
Jean Yves S.
purchased on 05/11/2023
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5
/5
★★★★★
Fast, reliable and top quality.
Laurent S.
purchased on 05/11/2023
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5
/5
★★★★★
Perfect
Christophe J.
purchased on 03/11/2023
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5
/5
★★★★★
Relay point delivery ok, impeccable packaging, very convincing product (one week of use)! Beautiful grind. Great replacement for an expensive French product whose acrylic body broke up...
Richard R.
purchased on 03/11/2023
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5
/5
★★★★★
Quality products
Francoise D.
purchased on 04/11/2023
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5
/5
★★★★★
Very good material
Fabrice M.
purchased on 06/11/2023
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5
/5
★★★★★
Everything is perfect
Daniel R.
purchased on 04/11/2023
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4
/5
★★★★☆
Overall satisfied with the quality of the Alchimy range, but disappointed with the stainless steel lids offered, which come from the Prim'appetit range and don't fit the pans well. Glass lids fit better.
Nils E.
purchased on 02/11/2023
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Answer from DE BUYER
Hello, thank you for your interest in our products. The stainless steel lid recommended for the ALCHIMY and PRIM'APPETY collections is indeed the same, and fits both collections. Despite a slight play on the ALCHIMY, the lid fits snugly and doesn't wobble.
What's more, the ALCHIMY glass lid fits perfectly with the ALCHIMY collection, as shown in the PDF catalog available on our website. There you'll find an accessories guide offering full visibility of lid compatibility. If you have any further questions, please do not hesitate to contact us. Best regards.
What's more, the ALCHIMY glass lid fits perfectly with the ALCHIMY collection, as shown in the PDF catalog available on our website. There you'll find an accessories guide offering full visibility of lid compatibility. If you have any further questions, please do not hesitate to contact us. Best regards.
5
/5
★★★★★
Quality products and impeccable service
Magali C.
purchased on 02/11/2023
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5
/5
★★★★★
Excellent product and efficient after-sales service. I recommend this brand.
Jean Francois M.
purchased on 23/10/2023
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5
/5
★★★★★
Nothing to complain about! The product, the careful packaging, the respect of deadlines: perfect!
Paul R.
purchased on 01/11/2023
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5
/5
★★★★★
Excellent pan.
Mathieu T.
purchased on 01/11/2023
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