/10
★★★★★
based on 1444 published reviews
★★★★★
based on 1444 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I bought a Notebook + Pens pack and have been using them for about 2 weeks. The ink dries slowly, which is not suitable for "intensive" use. I have to take notes in meetings or for myself on a daily basis (I work in communications), and find myself stuck at the end of the page waiting for the ink to dry before turning the page... Otherwise, the notebook goes everywhere with me on a daily basis, and despite taking care of it, the protective film on the cover is starting to peel off.as far as erasing and rewriting are concerned, there's nothing to say it works perfectly.in short, a product to be improved in its use, which I'd happily recommend in the future if practicality improves 🙂
Cécile L.
purchased on 01/06/2023
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2/5
★★☆☆☆
One of the diaries has the sheets upside down. I've sent two emails that have gone unanswered, it's not professional.
Cedboe
purchased on 30/04/2023
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Answer from
econotes
Hello, I'm sorry to hear that you've experienced problems with one of our diaries. Unfortunately, we did not receive your first e-mail, but we took immediate action on receipt of your second e-mail on Friday. A new diary was dispatched on Monday. Your satisfaction is our priority, and we apologize for any inconvenience caused.
3/5
★★★☆☆
Very pretty notebook and the ink erases very easily. However, the pages are damaged more quickly than I expected (rubbing with water erased an outline) and the ink takes a long time to dry, so the writing smudges regularly.
Justine R.
purchased on 04/03/2023
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3/5
★★★☆☆
The notebook is fine, but the pens get used up very quickly.
Jean H.
purchased on 28/01/2023
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3/5
★★★☆☆
Hello, In terms of presentation, I would have preferred the left page for weekdays and the right page entirely devoted to notes. In terms of manufacture, I'm afraid that the cover and springs are not strong enough to last a few years!
Marion B.
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3/5
★★★☆☆
3 stars because I haven't really used them yet and find them a bit small.
Catherine
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3/5
★★★☆☆
I haven't had a chance to use it yet.
Mélissa B.
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2/5
★★☆☆☆
See previous page
Bll
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2/5
★★☆☆☆
The notebook seems fine, pleasant to write in, a little downside for the ink drying, on the other hand, I bought it for transcribing notes into a pdf or word file, and it turns out that the CamScanner application costs 32 euros/year...I thought the idea of a manuscript and being able to transcribe into a file was nice, I'll stick to taking notes on the computer...
Bll
purchased on 12/08/2022
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Answer from
econotes
Hello, thank you for your opinion. Concerning the ink, it does indeed need a few seconds to dry, like a fountain pen. If the ink takes longer to dry, don't hesitate to contact us to check that the pen has no defects. The CamScanner application has a totally free part that works very well for scanning notebook pages. You can also use another scanning application if you wish, such as Adobe Scan, genius scan or scanbot.
3/5
★★★☆☆
The product looks great. I'll see how it goes in daily use. It's a shame, though, that the dots aren't the same size as the usual bujo dots, and the frame reduces the page space a bit. I do think it's a pity, however, that delivery charges + customs duties + postage + VAT make the Econotebook double the initial price for delivery in French overseas departments and territories. No doubt not the manufacturer's fault, but something to bear in mind if you want to buy one.
Lindsay V.
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3/5
★★★☆☆
The pens wear out very, very quickly.the little elastic ring that holds the pen to the notebook doesn't really stand up to use.too bad, because the idea is great!!!!
Lionel B.
purchased on 21/07/2022
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Answer from
econotes
Hello Lionel, First of all I'd like to thank you for taking the time to write this review... Customer service will be in touch with you very shortly as the traces should not remain after deletion. We will check your pages for defects. Concerning pen ink, it is thermosensitive, meaning that it can "disappear" depending on temperature. With the current high temperatures, take care not to leave them in the heat, as this could alter the wear life of the pen. Finally, concerning the pen-holder, the elastic does tend to stretch over time. That's why we're developing a new solution in-house.
3/5
★★★☆☆
Not great. it slides badly on the paper. i don't recommend it.
Thomas D.
purchased on 15/03/2022
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Answer from
econotes
Hello Thomas, Thank you for your feedback. Customer service will be in touch with you shortly, as the pen is supposed to glide effortlessly over the paper.
2/5
★★☆☆☆
Good basic idea, but when you erase the notes, the page on the pad remains "dirty" and erases badly, too bad.
Lynda G.
purchased on 06/01/2022
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Answer from
econotes
Hi Lynda, Thanks for your feedback! Have you tried wiping with a soft damp cloth? Chloé from customer service will contact you to solve the problem as soon as possible?
3/5
★★★☆☆
I ordered two A5 notebooks and for each notebook, 4 pens (black, blue, green, red). The packages were delivered in a not very thick bubble wrap envelope which did not protect the products during transport. In one of the two packages, 2 pens had been broken and are completely unusable. I immediately emailed customer service but haven't heard anything since December 1st. So on December 7th I sent a message from the contact form. I hope to hear back this time: In the following days, customer service sent me back new pens, carefully packaged. Apparently, a problem with their platform delayed the processing of requests/complaints.
Isabelle F.
purchased on 01/12/2021
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Answer from
econotes
Hello Isabelle, Thank you for your feedback and in particular for the update... We are delighted to have been able to find a solution despite the minor problems we encountered ????
3/5
★★★☆☆
Disappointed because I had selected the A4 format and I was not careful at the time of ordering I validated an A5 notebook. Having made the same mistake with my first purchase, I'm not sure.
Anne-valérie A.
purchased on 26/12/2021
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Answer from
econotes
Hello Anne-Valérie, Thank you for your feedback! If you have any problems of this kind, please don't hesitate to contact our customer service department by e-mail ([email protected]), who are super-responsive and will take real pleasure in finding a solution quickly! ????
3/5
★★★☆☆
When I received my order on December 1st, I unfortunately noticed that some of the pens were broken and therefore unusable. I contacted customer service twice, to no avail. I hope to hear from them soon.
Isabelle F.
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3/5
★★★☆☆
The finish of the products is borderline for the price of a notebook... they're not pretty. The diary is poorly designed: I would have suggested double pages with the days in columns mentioning the hours of the day. The ink takes a long time to dry, which makes it impossible to use this type of notebook to take notes in professional mode in the field, because as soon as you turn the page, everything drools and fades or leaves marks? In the end, it cost me a kidney and two lungs for gadgets that won't last long, that won't be used and I'm going to buy a paper diary and notepads... too bad, because the idea was really brilliant! ,
Clémence D.
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2/5
★★☆☆☆
I thought the sheets were thicker for my use, but the product is quality 🙂
Marie P.
purchased on 01/12/2021
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Answer from
econotes
Hi Marie, Thank you for your feedback... Our sheets are not thicker because we want to get as close as possible to an ordinary notebook ????
3/5
★★★☆☆
A printing problem on a few pages and pens that dry too slowly. But after sending an e-mail, the team is in the process of rectifying the situation. They phoned me straight away to offer to send me a new diary and other pens. Very responsive and efficient after-sales team. I'd definitely recommend them, especially as the concept of reusable notebooks is great! Feedback: after reporting my problem to the after-sales service, I was pleasantly surprised to be contacted by e-mail and telephone. I received a new diary and set of pens, which are perfect. I recommend them 100% without hesitation and I'll be sure to place another order soon: the A5 notebook really appeals to me! Thank you to this company for their attentiveness and responsiveness!
Sophie B.
purchased on 29/10/2021
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Answer from
econotes
Thank you Sophie for your opinion and especially for the update... I'm delighted that we were able to meet your expectations quickly and that you are delighted with our products...?
3/5
★★★☆☆
I'm quite happy with the product, and hope that the pens will stand up to travel. However, I'm very disappointed by the packaging for an initiative that claims to be environmentally friendly... plastic, a polystyrene sheet and a plastic bubble-paper envelope just for a notebook and pens, it's a bit much. I'm confident you'll be quick to react and correct this faux-pas 🙂
Solene C.
purchased on 23/11/2021
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Answer from
econotes
Hi Solène, Thanks for your feedback... The plastic used in the notebooks is oxo-biodegradable, meaning that it decomposes under the effect of light, oxygen and heat!... As for polystyrene, we've made every effort to banish it from our packaging. At present, there is no more?
3/5
★★★☆☆
The idea is very good, but it's a pity that the ink takes so long to dry... and prevents you from turning the pages... You have to erase quickly otherwise it's more difficult.
Heltib
purchased on 14/11/2021
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Answer from
econotes
Hi Carole, thanks for your feedback! ??pen ink is water-based and heat-sensitive. Like a fountain pen, it can take a few seconds for the ink to dry. This can vary according to temperature. If it's very hot, it may take a little longer, but it's a matter of a few seconds more.
3/5
★★★☆☆
Satisfied overall with the product, but very disappointed that one pen had already run out after only one use of the notebook.
No
purchased on 22/10/2021
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Answer from
econotes
Hello No! Thank you very much for your feedback! Pen ink is heat-sensitive and therefore water-based, so it's not comparable with the ink in "typical" Bic pens. A cartridge is equivalent to 400 m of writing? ! We sell refills on our site, so the pen is not a single-use item, but can be refilled just like a fountain pen ??
3/5
★★★☆☆
I haven't had time to try out the diary enough to form a pertinent opinion. ,No
Acheteur Vérifié
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2/5
★★☆☆☆
I regret my purchase because I'm not going to use the diaryThe ink doesn't dry and it leaves stainsI've gone back to my classic paper diary which allows me to write down several things on different pages without waiting for the ink to dry.
Sophie
purchased on 21/10/2021
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Answer from
econotes
Hello Sophie, Customer Service is already working with you to find out what's going on. I sincerely hope that we can find a solution that will enable you to enjoy the EcoNotebk? experience in the best possible conditions.
3/5
★★★☆☆
Edit: very good follow-up from the team, who take problems into account and really think about how to help. Indeed, moistening the wipe is perfect for erasing. I've also switched to the econotebk app. On the other hand, when it comes to drying the ink, I'm sticking to my guns, it doesn't dry quickly at all: taking notes in a meeting, the page stayed open for a good 10 minutes before being closed again. When I reopened it to add a few words, the page next to it was all stained. I let it dry for another 5 minutes before closing it again, and the page next to it was stained and the ink had half faded. My opinion of these notebooks is mixed. I ordered the xl pack. The quality is good, the dispatch is neat, the pens are supplied with each notebook and the ecological aspect is an undeniable plus.but for the price, I thought the app was free but you have to pay extra to use it. (edit, I changed app on the advice of the sav) What's more, it takes well over 10 to 15 seconds for the ink to dry and when you want to write a lot or play something quickly, it's complicated. Some of it gets erased, or you stain the following sheets by turning the page. Finally, I don't know how you do it on the videos, but I can't erase with the microfiber. (Edit: just wet the wipe, it's magic :))
Mathilde P.
purchased on 12/09/2021
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Answer from
econotes
I'm following up on your exchange with Stéphen and the clarifications you received. The application is a tool we're suggesting as we await our own application in 2022. This application, Camscanner or AdobeScan, has a free part. It's true that you have to click on a little hidden cross to access this part. Concerning drying time: like a fountain pen, this can take a few seconds. It's true that this can vary according to temperature. If it's very hot, it may take a little longer, but it's a matter of a few seconds more... As for the wipe, you do need to moisten it to erase. In the end, it's the water that does the erasing. You can use the wipe supplied or any other cloth. We're trying to improve our communication on how to use the product. You'll find a QR code on the cover page that takes you back to all the usage information for your EcoNotebk as well as for your pens. After-sales service will get back to you in a few days to confirm that, with this information, your EcoNotebk experience is going as well as you'd hoped?
3/5
★★★☆☆
The notebook is of good quality, but some traces remain.
Anne-sophie L.
purchased on 30/08/2021
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Answer from
econotes
Hello Anne-Sophie, this is indeed not normal. Your request is currently being processed by Penelope from the after-sales service who is dealing with your request?
3/5
★★★☆☆
As I said earlier, there's still plenty of room for improvement... Traces remain on the agenda despite everything, not suitable for perfectionists like me even if the idea and the team are excellent.
Clémence D.
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2/5
★★☆☆☆
The initial idea is a good one, but on the one hand, pen ink wears out very quickly, and on the other hand, after several passes to erase, the pages end up curling, and it's also very messy. So I have mixed feelings.
Aurélie
purchased on 07/06/2021
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Answer from
econotes
Hello Aurélie! Thank you very much for your feedback? The ink in these pens is heat-sensitive and therefore water-based, so as with any other pen of this type, it will wear out more quickly than a Bic, for example. We sell refills on our website... As for the fact that the pages curl, this doesn't happen when you use a damp cloth. Have you used the eraser? This is only intended for small areas. Regular heavy use of the eraser over large areas can actually damage the pages. Customer service will get back to you to clarify the situation? See you soon!
3/5
★★★☆☆
High-quality product, but the application needed to use it perfectly is not very intuitive.
Stéphanie
purchased on 09/05/2021
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Answer from
econotes
Hello Stéphanie! Thank you for your feedback. The application does not belong to us, was not developed by us and we are therefore not responsible for it. We only recommend it to our customers who are not familiar with it. I assume that your rating is linked to the use of this application? If so, please feel free to update your review of EcoNotebk (which we did!)? See you soon!
2/5
★★☆☆☆
I received a very fragile notebook for an article that claims to last over time... Very thin pages, too light a binding and a cheap felt-tip. All this at a price that deserved better. Very disappointed.
Rondeau
purchased on 02/05/2021
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Answer from
econotes
Hello ! We're sorry to hear that you're not happy with EcoNotebk. Unfortunately, we realize that we can't please everyone, which is why we offer a money-back guarantee. We're also sorry you've come to such a strong opinion so soon. The pages are very strong, fragile is not the word to describe the EcoNotebk? If you need anything, including returning your order, please do not hesitate to contact customer service directly. Have a nice day?