/10
★★★★★
based on 1444 published reviews
★★★★★
based on 1444 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The price is excessive for the product's finish. The spiral is flimsy and I have to tighten it. The covers are neither strong enough nor fixed enough.
Cyril T.
purchased on 21/01/2025
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2/5
★★☆☆☆
Excessive price for quality. Spirals very flimsy, covers too soft and not protective enough.
Cyril T.
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3/5
★★★☆☆
Difficult to remove the paper on the backDoes not erase well if left for several days
Soulier
purchased on 06/12/2024
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Answer from
econotes
Hello,Thank you very much for your feedback on our reusable Stick-its! We're delighted that you're part of our approach and understand that a few aspects may need adjustment. ??1??? Concerning the paper on the back: Stick-its are designed to be durable and adhere firmly, even after many uses. This robustness can sometimes make removal a little trickier, but it guarantees long life and better adhesion than conventional disposables. Here's a tip: gently peel off a corner with your fingernail or a flat tool, and it should go off more easily.2? For erasing after several days: the ink used is specially formulated to erase while remaining resistant to the touch once dry. If it clings a little over time, a slightly damp cloth or paper towel will usually do the trick.
2/5
★★☆☆☆
I ordered a notebook and stick it. The notebook is nice, but the stick it don't stick except on a pc screen or on the fridge, they don't stick on paper, pockets.... As for the notebook, the interior is top-notch but the cover finish is light for something reusable.
Sellier B.
purchased on 26/11/2024
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Answer from
econotes
Thank you for taking the time to share your feedback, which is invaluable in helping us to improve?????.We are delighted that you liked the notebook and that it met your expectations. However, we're sorry to hear that our Stick-Its didn't entirely meet your expectations??. They are indeed designed to adhere optimally to smooth, flat surfaces, such as screens, fridges or desks. We understand that this may limit their use in certain cases, and we'll take note of your comment to improve our communication on this point in the future....
2/5
★★☆☆☆
Stick it doesn't stick on paper or even on the reusable notebook. only on a PC screen, a fridge...
Sellier B.
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2/5
★★☆☆☆
These reusable post-its are a great idea, and yet I'm disappointed :(. Once I've used and erased the post-it (5/5 for this aspect, it wipes clean with a damp cloth), I'm having the time of my life trying to write on it again.... The pen (adequate, I received it with the post-its) doesn't "mark" anymore, I have to press like crazy to get a semblance of ink to mark :(... And even if I let the post-its rest for a few days. And as a result, what I've written and then erased continues to show, because it's so engraved :). Is there anything I'm doing wrong? Thanks.
Anne-gaelle D.
purchased on 28/10/2024
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Answer from
econotes
Thank you for your detailed feedback and sorry for this experience! It's possible that the pen you received has a defect. In the meantime, please rest assured that you are using the stick-it correctly. If you press hard, the writing may mark the paper. The paper can be smoothed with a hairdryer: a little trick that sometimes helps! We hope this helps you get the most out of your econotes? product.
3/5
★★★☆☆
I ordered stick-it and out of the batch, half were defective.I contacted the "sav" and a batch was sent back to me by chronopost (that's good!) BUT when I wanted to pick it up at the relay point (within the time limit imposed), the professional of this relay point had just sent back all these parcels via chronopost because she was going to close her shop.) BUT when I tried to collect it from the relay point (within the time limit), the professional at the relay point had just sent back all the parcels via chronopost because she was going to close her store. So to date, I haven't collected the batch and I've had no news from either econotes or chronopost as to where and when I'll be able to get it.
Sandra J.
purchased on 13/09/2024
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Answer from
econotes
Hello Sandra, Thank you for your feedback and sorry for the situation. The problem is indeed with the carrier. We have not yet received your return package, so we were not informed of the problem. Our customer service team will be in touch with you shortly to sort this out, so please don't hesitate to contact them directly in this type of situation. Thank you for your patience!
3/5
★★★☆☆
Defective lot on the two ordered return of a free lot 😀 but pb with point relais and chronopost without news of econotes
Sandra J.
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3/5
★★★☆☆
The material of the pages and the pens don't allow for quality writing, and you can't alternate between a blank page and a line. NB: discussions with Lucie are constructive in finding solutions.
Dylan
purchased on 05/07/2024
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Answer from
econotes
Thank you for your feedback, Dylan, and for your objectivity during our discussions. We understand that the product is not suitable for your use. You benefit from our money-back guarantee, which will take effect as soon as we receive your package, as promised. ????Hopefully we've earned a few more stars in your eyes. ?
2/5
★★☆☆☆
I received it with holes in some places
Demie L.
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3/5
★★★☆☆
I bought it from the notebook bar to get a notebook with a mix of pages. The notebook itself is very good, but we were systematically asked to buy a pen with it.
Germain P.
purchased on 06/06/2024
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Answer from
econotes
Thank you for your feedback! We take note of all your comments. We are working to improve our products and your feedback is very helpful.
2/5
★★☆☆☆
In itself, the notebook does the job, but it's a pity it doesn't specify that it's an ultra-soft notebook rather than a rigid one, which means you'd have to write your notes on a table.PS: when the made-in-france feature is highlighted on the web store, it's a pity that the bank transfer shows "Econote Luxembourg" ...
Remy
purchased on 10/05/2024
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Answer from
econotes
We're sorry if the rigidity of our covers isn't to your liking. Our covers are semi-rigid, which gives our notebooks a certain lightness, unlike a thick, rigid and therefore heavy cover, made from wood and not water-resistant. We don't offer payment by bank transfer on our website. However, I see that you have paid by credit card. The online payment provider (Paypal or Shopify) is probably registered in Luxembourg, as is often the case. We are a French company registered in France. Our workshop is located in Mougins in the Alpes-Maritime, where we manufacture ALL our notebooks. We have no links with Luxembourg. You can find all the information in the legal notice on our website.
2/5
★★☆☆☆
On its own, the notebook does the job, but it's a pity it doesn't specify that it's an ultra-soft notebook rather than a rigid one, which means notes have to be written on a table. PS: it's a pity that when the made-in-france feature is highlighted on the web store, the bank transfer shows "Econote Luxembourg".
Remy
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2/5
★★☆☆☆
I ordered a notebook as a gift. What a surprise !!!! the notebook is small, the pens sold with it are emptying fast and the used pages are already marked after 3 days.
Chantal B.
purchased on 17/05/2024
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Answer from
econotes
Doesn't that sound like the ideal gift? For the size of the notebook, we have different formats (A4, A5, A6). Maybe there's been a mix-up? As for the pens, the cartridge allows you to write 400 meters of lines, depending on your writing rhythm, it empties more or less quickly. You can only replace the ink cartridge by buying one on our website (x10 pack) or in the shops (Pilot Frixion brand is compatible with our pens). Finally, the pages marked so quickly is clearly not normal, as each page can be used more than 1000 times without alteration. Customer service will contact you to find the most suitable solution and we'll sort it all out.
3/5
★★★☆☆
Too bad I took advantage of a discount on the heels of a purchase and I didn't receive the products at the same time, so double the time, double the carbon impact for me and the delivery people.
Sarah M.
purchased on 02/05/2024
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Answer from
econotes
Hello Sarah, Thank you for taking the time to write this review! Sorry for the double shipment! We usually group orders together to avoid this kind of situation. We seem to have missed that yours was doubled up this time in the middle of the others!??
3/5
★★★☆☆
The concept is great, but the pen wears out far too quickly - I found myself in revision period without ink - the inks of other brands leave marks on the notebook, so I have to wait for my delivery. Otherwise, the product is top-notch and very pleasant to use.
Léa I.
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3/5
★★★☆☆
I'm very interested in the principle, but the notes don't erase completely (there are always traces left), and I'm not a fan of the sheet material. Maybe I didn't get enough information beforehand.
Anais
purchased on 03/04/2024
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Answer from
econotes
Thank you for your feedback. We're sorry to hear that you're having trouble with note deletion. We have tutorials available on YouTube that may help you get the most out of your product. These videos include tips on how to erase notes more efficiently. Please feel free to view them to enhance your experience with our product. Regarding paper texture, we make every effort to have paper as close as possible to ordinary wood paper. Thank you for your honesty and for helping us to improve our services. ????
3/5
★★★☆☆
The order and delivery went as smoothly as possible. The product is of high quality, but the concept needs some fine-tuning for the erasing process, which remains laborious on a daily basis. It's a shame, because the principle is very interesting!
Nicolas L.
purchased on 04/12/2023
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Answer from
econotes
Hello Nicolas, Thank you for your feedback. Erasing is normally very easy with a moistened wipe, even easier if you do it daily... Customer service will contact you to identify the problem.
3/5
★★★☆☆
The ink refills arrived safely, but transport to the Chronopost relay took over a week. The packaging was oversized. A bubble envelope via La Poste to my home would have been more efficient, quicker and cheaper.
Matthieu C.
purchased on 07/01/2024
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Answer from
econotes
Hello Matthieu,We apologize for any inconvenience you may have experienced in receiving your ink refills. We would like to apologize for the delays caused by the transport to the Chronopost relay. In such cases, please do not hesitate to contact our customer service department, who will be able to contact the carrier and reduce the delay. We use PEFC (Programme for the Endorsement of Forest Certification schemes) certified cardboard envelopes to limit our ecological footprint and promote sustainable forest management. Unfortunately, we understand that the format of these envelopes may seem oversized in some cases. We are constantly striving to optimize our packaging processes while maintaining the safety of our products during transport. Please note that home delivery is also an option available on our site via Colissimo, which may be a more suitable alternative for your delivery preferences.Once again, we apologize for any inconvenience encountered and thank you for your feedback, which helps us to continually improve our services. ???
3/5
★★★☆☆
Nothing to say about the products, but I was disappointed with the delivery: my change of parcel delivery address chosen by default on the order platform was not taken into account, so the times were incompatible with my work!
Antoine
purchased on 10/12/2023
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Answer from
econotes
Sorry for the disappointment with the delivery. We understand the importance of schedules, and it's frustrating if the change of relay parcel has not been taken into account. In this case, please don't hesitate to contact our super-responsive customer service department so that the change of relay point can be made internally or to find a solution. Thank you for sharing your experience!
2/5
★★☆☆☆
The product looks interesting, but it's impossible to take notes. The pen doesn't work. What can I do?
Marie L.
purchased on 30/11/2023
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Answer from
econotes
Hello Marie-Louise, We can't find your contact details. Could you please contact our customer service department: [email protected] so that we can work together to find a solution to your problem?
2/5
★★☆☆☆
Expensive product for the quality
Isabelle
purchased on 14/10/2023
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3/5
★★★☆☆
Impeccable product as usualOn the other hand, I regret that when I placed my order, I didn't have the choice of delivery address. You see the proposed relay and the list of other relays after payment, so you can't change the delivery method. If I had seen the list of relays, I would have chosen home delivery.
Mantoinette B.
purchased on 12/10/2023
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3/5
★★★☆☆
Compatible only with EFFAÇABLES. So of little interest in the end. And not much choice of tip fineness. Even the Pilot Frixxion 0.5 has too thick a line for my taste.
Milkend
purchased on 04/09/2023
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2/5
★★☆☆☆
The ink really takes too long to dry (I had to give up notebooks because I couldn't write several pages in a row). I was quite happy with the diary, but in the end it didn't last: even after several attempts with the hairdryer, you can still see what was written before (especially as sometimes the pen catches and scratches the page a bit). By dint of erasing, I can no longer write in certain places (with little stains that don't go away). In short, this is my second year and it won't go any further, which is a shame. The ink also fades very quickly, so you have to keep a stock of it, which can be quite expensive in the end. On the other hand, the paper is really solid
Anais B.
purchased on 16/09/2023
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3/5
★★★☆☆
Disappointed with the diary I was looking forward to, the ink drools even when you wait. Customer service sent me refills, less drool but still the same. I've missed the deadline for returning the diary because customer service didn't get back to me in time. (2 emails in 14 days)
Angelique
purchased on 10/08/2023
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Answer from
econotes
Hello Angélique, We're really sorry for the delay in responding and for the problems you've had with your diary. In this back-to-school period, our customer service department does its utmost to respond quickly to all requests, but there may be delays.We have taken note of your dissatisfaction and would like to resolve this problem as best we can. We have offered to return the diary to you, and we will refund your money, regardless of the delay, as we recognize that it was customer service that was late in this case.We hope this solution is satisfactory to you, and we apologize again for any inconvenience this may have caused.
2/5
★★☆☆☆
I still don't have my articles!
Yannick M.
purchased on 17/07/2023
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3/5
★★★☆☆
Good on the whole, but I ordered the diary and the pens from the brand and I still find that you can see a lot of what was written before (without leaving the writing for a long time before erasing it). I doubt I'll be able to use it for more than three years, which is a shame. I doubt I'll be able to use it for more than three years, which is a pity, and I should add that even while waiting for the ink to dry, there are often transfers and drooling. Important point: do not use with any other brand of friction pen, it's a disaster! Fast, careful delivery.
Mme C.
purchased on 15/07/2023
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3/5
★★★☆☆
Hello, I was all fired up but I'm still a bit on the fence. I'm still waiting a bit and I hope your app will develop quickly.
Sandrine
purchased on 04/07/2023
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3/5
★★★☆☆
I'm always disappointed that I can only use the black pen, because the other colors don't erase! If I don't erase my work right away, several days later it has to be done with a hair dryer, and that always leaves traces apart from the black pen.
Lu
purchased on 12/06/2023
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