/10
★★★★★
based on 1784 published reviews
★★★★★
based on 1784 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
I am not disappointed with the products but with the customer service that does not make any effort on the exchanges and that charges exhorbitant shipping and return costs for products already of a certain price....acheter français Yes but not in these conditions. (Especially after several orders) I am very disappointed.
Clotilde M.
purchased on 09/05/2023
Translated review
Answer from
FERFLEX
Hello Clotilde,
How are you?
I'm sorry our customer service didn't live up to your expectations. We try to make ourselves as available as possible for our customers.
I have replied to each of your e-mails. The first concerned a request to modify the accessories included with our magnetic boards. Unfortunately, we can't modify the magnets and geometric shapes included with our wallpapers or magnetic boards.
Secondly, I spoke to Alexia, to whom you offered a Terracotta rectangle magnetic board. The customer would like to return the colored coating and exchange it for a caramel coating that is more to her liking.
In our FAQ, it's clearly stated that the customer is responsible for return shipping costs. Concerning the return, I'll speak directly with Alexia.
Shipping is a real cost for brands. To give you an idea, shipping a magnetic board kit costs us an average of €12.
We've received Alexia's return, and I'll be in touch with her to arrange the return of the caramel coating.
I hope you are satisfied with the products you ordered in January and March 2022.
Have a nice day,
Pauline, co-founder of Ferflex
How are you?
I'm sorry our customer service didn't live up to your expectations. We try to make ourselves as available as possible for our customers.
I have replied to each of your e-mails. The first concerned a request to modify the accessories included with our magnetic boards. Unfortunately, we can't modify the magnets and geometric shapes included with our wallpapers or magnetic boards.
Secondly, I spoke to Alexia, to whom you offered a Terracotta rectangle magnetic board. The customer would like to return the colored coating and exchange it for a caramel coating that is more to her liking.
In our FAQ, it's clearly stated that the customer is responsible for return shipping costs. Concerning the return, I'll speak directly with Alexia.
Shipping is a real cost for brands. To give you an idea, shipping a magnetic board kit costs us an average of €12.
We've received Alexia's return, and I'll be in touch with her to arrange the return of the caramel coating.
I hope you are satisfied with the products you ordered in January and March 2022.
Have a nice day,
Pauline, co-founder of Ferflex
2/5
★★☆☆☆
Item missing in the package and no return from the company it's a shame!
Sci K.
purchased on 05/05/2023
Translated review
Answer from
FERFLEX
Hello Lauranne,
How are you doing?
Thank you for your feedback on your order for a magnetic bubble board and a white Woody pencil.
We make it a point to be as available as possible for our customers. We will contact you in order to send you the white Woody pencil missing from your package. Our apologies.
I wish you a nice day,
Pauline, co-founder of Ferflex
How are you doing?
Thank you for your feedback on your order for a magnetic bubble board and a white Woody pencil.
We make it a point to be as available as possible for our customers. We will contact you in order to send you the white Woody pencil missing from your package. Our apologies.
I wish you a nice day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
The rendering is good but I confess to be disappointed by the adhesion power of the wooden pot. Indeed you present it in photo with a flower pot inside but it comes off after an hour if we experience it and falls with the damage that it implies.
Martine G.
purchased on 29/04/2023
Translated review
Answer from
FERFLEX
Hello Martine,
How are you?
I am sorry to hear that you are not satisfied with the wooden pots.
What types of plants did you put in the wooden pots?
These pots are made to hold relatively light plants or objects. The plants need to be in a pot so that they can be taken out to be watered and put back into the wooden pot.
Are the wooden pots you have taken positioned on a strip of the board or one pot on each strip?
Before placing the wooden pots on the triptych magnetic board, it is advisable to wait 48 hours so that the adhesive on the back of the board sticks to the wall.
Try to remove the pots from your board for 2 days, press well with your hand so that the board is well impregnated on the wall. And then reposition your pots on your magnetic triptych board.
I'm glad you like the look of the board.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
How are you?
I am sorry to hear that you are not satisfied with the wooden pots.
What types of plants did you put in the wooden pots?
These pots are made to hold relatively light plants or objects. The plants need to be in a pot so that they can be taken out to be watered and put back into the wooden pot.
Are the wooden pots you have taken positioned on a strip of the board or one pot on each strip?
Before placing the wooden pots on the triptych magnetic board, it is advisable to wait 48 hours so that the adhesive on the back of the board sticks to the wall.
Try to remove the pots from your board for 2 days, press well with your hand so that the board is well impregnated on the wall. And then reposition your pots on your magnetic triptych board.
I'm glad you like the look of the board.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
Disappointed to pay more to have a nice colored coating and that it doesn't hang as well... The letters and numbers I had on my fridge don't stick and fall off, it's a real shame
Alix H.
purchased on 16/03/2023
Translated review
Answer from
FERFLEX
Hello Alix,
How are you?
I'm sorry to hear that the magnetic letters you use on your fridge don't fit on your emerald green magnetic board.
The colored coating slightly reduces the magnetic power of the boards, but most of the magnets fit on our supports. It is possible to use other brands of magnets than the ones we offer.
It is important to note that there are different types of magnets and therefore power. Sometimes, some magnetic games are equipped with weak magnets and are made to be used only on a refrigerator or a metal plate.
I left you a voice mail to talk to you and to find out the brand of letters and numbers that you wanted to display on this board so that I could bring you a solution.
I look forward to hearing from you,
I wish you a pleasant end of day,
Pauline, co-founder of Ferflex
How are you?
I'm sorry to hear that the magnetic letters you use on your fridge don't fit on your emerald green magnetic board.
The colored coating slightly reduces the magnetic power of the boards, but most of the magnets fit on our supports. It is possible to use other brands of magnets than the ones we offer.
It is important to note that there are different types of magnets and therefore power. Sometimes, some magnetic games are equipped with weak magnets and are made to be used only on a refrigerator or a metal plate.
I left you a voice mail to talk to you and to find out the brand of letters and numbers that you wanted to display on this board so that I could bring you a solution.
I look forward to hearing from you,
I wish you a pleasant end of day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
It doesn't hold on plaster and it was mentioned that it sticks on all surfaces
Céline R.
purchased on 19/03/2023
Translated review
Answer from
FERFLEX
Hello Céline,
How are you doing?
For an optimal adhesion of our magnetic wallpapers, it is strongly advised that the support is smooth and clean. We have customers who have walls covered with fiberglass, for example, and who have managed to display one of our products. In this case, we advise to order a sample, to stick it on the support. If after 3 days the sample is still in place, normally you can order and stick your magnetic wallpaper or picture.
Unfortunately, sometimes if the wall is too textured or too raised, the adhesive does not take and the picture does not hold.
You also have the option of sticking your picture on a door, a piece of furniture, a closet door, a wooden board. You don't have any smooth wall at home to find a place for it?
I hope you will find a place for it and that you will enjoy decorating it.
I wish you a pleasant end of day,
Pauline, co-founder of Ferflex
How are you doing?
For an optimal adhesion of our magnetic wallpapers, it is strongly advised that the support is smooth and clean. We have customers who have walls covered with fiberglass, for example, and who have managed to display one of our products. In this case, we advise to order a sample, to stick it on the support. If after 3 days the sample is still in place, normally you can order and stick your magnetic wallpaper or picture.
Unfortunately, sometimes if the wall is too textured or too raised, the adhesive does not take and the picture does not hold.
You also have the option of sticking your picture on a door, a piece of furniture, a closet door, a wooden board. You don't have any smooth wall at home to find a place for it?
I hope you will find a place for it and that you will enjoy decorating it.
I wish you a pleasant end of day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
Impossible to put my paintings because walls too recently painted. Information that I discovered while reading the instructions and that I still haven't found on the site, although it seems to me to be very important information
Amandine Hebras H.
purchased on 17/03/2023
Translated review
Answer from
FERFLEX
Hello Amandine,
How are you?
I take note of your comment. It is stipulated on some product sheets that it is not recommended to put our wallpapers and magnetic boards on a recent paint. Indeed, some solvents present in the paints can alter the power of our adhesive.
We will make changes to all product sheets to make this visible.
This is also indicated on our site at this location, the information is clearly visible on our site
https://www.ferflex.fr/_16-comment-poser-du-papier-peint-magnetique
According to our exchanges, within 1 month you will be able to position your paintings on your wall. If you have any doubt, I can send you a sample that you stick on the wall if after 48 hours the sample is still in place on your wall you can stick your magnetic boards.
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex
How are you?
I take note of your comment. It is stipulated on some product sheets that it is not recommended to put our wallpapers and magnetic boards on a recent paint. Indeed, some solvents present in the paints can alter the power of our adhesive.
We will make changes to all product sheets to make this visible.
This is also indicated on our site at this location, the information is clearly visible on our site
https://www.ferflex.fr/_16-comment-poser-du-papier-peint-magnetique
According to our exchanges, within 1 month you will be able to position your paintings on your wall. If you have any doubt, I can send you a sample that you stick on the wall if after 48 hours the sample is still in place on your wall you can stick your magnetic boards.
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex
2/5
★★☆☆☆
1) Complicated delivery (but that's not really FERFLEX's fault but the relay point's) 2) I bought 2 colored magnetic boards + magnetic games. The colored boards are actually black, with a big colored layer to stick on top (like a big magnet). Result: the magnetic games do not stick because the layer is too thick. We had to keep the 2 black boards, without the colored layer. Super disappointed, at this price and for a specialized site I expected that it works ...
Gaxuxa C.
purchased on 10/03/2023
Translated review
Answer from
FERFLEX
Hello Gaxuxa,
I hope you are well.
I just tried to reach you by phone to talk with you. I left you a voice message if you wish you can call me back.
Concerning the colored board, it is well indicated on our product sheets that the product is composed of a black board + a colored coating to be magnetized on this black base.
The colored coating is removable and can be changed according to your tastes and your desires.
Of course, the colored coating slightly reduces the magnetic power but the magnets you ordered: Tangram, magnetic animal puzzle, caramel blue letters fit perfectly on the blackboards and colored boards.
I invite you to send me pictures at [email protected] and call me back.
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex
I hope you are well.
I just tried to reach you by phone to talk with you. I left you a voice message if you wish you can call me back.
Concerning the colored board, it is well indicated on our product sheets that the product is composed of a black board + a colored coating to be magnetized on this black base.
The colored coating is removable and can be changed according to your tastes and your desires.
Of course, the colored coating slightly reduces the magnetic power but the magnets you ordered: Tangram, magnetic animal puzzle, caramel blue letters fit perfectly on the blackboards and colored boards.
I invite you to send me pictures at [email protected] and call me back.
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
I ordered 2 magnetic boards. The rendering is great and the strength of adhesion of the magnets is totally at the RDV. On the other hand, one of the 2 boards came off 2 days after installation...I put it back in place, I'm waiting to see how long it lasts.
Aline P.
purchased on 03/03/2023
Translated review
Answer from
FERFLEX
Hello Aline,
How are you doing?
I hope you had a lovely weekend 🤗.
Ah gee 🤔 Is this about the homemade magnetic board?
Is the wall on which the board was positioned smooth? Is the paint recent?
Did you rub a rag all over the surface to get the adhesive to stick to the wall?
If the board is going to fall down again, please send me a picture to [email protected] with your order number.
We are delighted that you like the result and that the magnetic power is up to your expectations. Now let your creativity speak to create a display space that looks like you on your rounded magnetic wallpaper.
I wish you a pleasant week,
Pauline, co-founder of Ferflex
How are you doing?
I hope you had a lovely weekend 🤗.
Ah gee 🤔 Is this about the homemade magnetic board?
Is the wall on which the board was positioned smooth? Is the paint recent?
Did you rub a rag all over the surface to get the adhesive to stick to the wall?
If the board is going to fall down again, please send me a picture to [email protected] with your order number.
We are delighted that you like the result and that the magnetic power is up to your expectations. Now let your creativity speak to create a display space that looks like you on your rounded magnetic wallpaper.
I wish you a pleasant week,
Pauline, co-founder of Ferflex
2/5
★★☆☆☆
I was expecting to receive rigid steel plates and not flexible ones.
Christian C.
purchased on 19/02/2023
Translated review
Answer from
FERFLEX
Hello Christian,
How are you doing?
Oh boy, I'm sorry to hear that your order did not meet your expectations.
It is well indicated in several places on our site, that our supports that it is the wallpapers or the magnetic boards are flexible.
I don't think this will interfere with your use, the magnetic power is still strong and the installation is relatively easy.
I hope that the triptych magnetic board has found its place in your home.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
How are you doing?
Oh boy, I'm sorry to hear that your order did not meet your expectations.
It is well indicated in several places on our site, that our supports that it is the wallpapers or the magnetic boards are flexible.
I don't think this will interfere with your use, the magnetic power is still strong and the installation is relatively easy.
I hope that the triptych magnetic board has found its place in your home.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
The adhesive wallpaper is badly coated !!!!!!! and it makes folds
Christophe M.
purchased on 22/02/2023
Translated review
Answer from
FERFLEX
Hello Christophe,
How are you doing?
Thank you for your order.
Can you send us a picture of the wallpaper that has folds to [email protected] ?
The satisfaction of our customers is very important to us, we will do our best to find a solution that suits you.
I wish you a beautiful and sweet day,
Pauline, co-founder of Ferflex
How are you doing?
Thank you for your order.
Can you send us a picture of the wallpaper that has folds to [email protected] ?
The satisfaction of our customers is very important to us, we will do our best to find a solution that suits you.
I wish you a beautiful and sweet day,
Pauline, co-founder of Ferflex
2/5
★★☆☆☆
Honestly the experience is not great... Between promo code for 1st order not cumulable with gift card and shipping charged or not, I configured my cart 5 times before ordering. And I'm very disappointed with the magnets that struggle to hold an A4 sheet on the wall (the decorative shapes and the polaroids)... It loses a bit of its interest.
Michael B.
purchased on 13/02/2023
Translated review
Answer from
FERFLEX
Hello Michaël,
How are you?
I'm sorry to hear that your experience with Ferflex did not meet your expectations. Indeed, the discounts are not cumulative but I don't think we are an exception on this point.
The shipping costs are offered from 69,00€ of purchases in relay point.
The colored shapes included with the colored magnetic board were designed to decorate, to play and not to hold a sheet. The polamagnets are made to slide a photo into the square.
I hope you will enjoy decorating your beige rectangle magnetic board.
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex
How are you?
I'm sorry to hear that your experience with Ferflex did not meet your expectations. Indeed, the discounts are not cumulative but I don't think we are an exception on this point.
The shipping costs are offered from 69,00€ of purchases in relay point.
The colored shapes included with the colored magnetic board were designed to decorate, to play and not to hold a sheet. The polamagnets are made to slide a photo into the square.
I hope you will enjoy decorating your beige rectangle magnetic board.
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex
2/5
★★☆☆☆
Missing item not received. And no return of my request to the seller...
Marie D.
purchased on 05/02/2023
Translated review
Answer from
FERFLEX
Hello Marie,
How are you doing?
Did you unroll the magnetic wallpapers? Normally, we slip the markers inside the package.
If this is not the case, we will send you a chalk marker by registered mail in your mailbox.
We hope the rest of your order has found its way into your home. We would love to see a picture of this space.
I wish you a beautiful and sweet week,
Pauline, co-founder of Ferflex
How are you doing?
Did you unroll the magnetic wallpapers? Normally, we slip the markers inside the package.
If this is not the case, we will send you a chalk marker by registered mail in your mailbox.
We hope the rest of your order has found its way into your home. We would love to see a picture of this space.
I wish you a beautiful and sweet week,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
We are missing the white markers in our package. It's a shame because the rest was perfect...
Olivier G.
purchased on 27/01/2023
Translated review
Answer from
FERFLEX
Hello Olivier,
How are you?
I'm sorry to hear that the chalk marker you ordered is not in your package. We will send you one right away directly to your mailbox. You mention "chalk markers" but on your order I only see a white chalk marker.
We are delighted to hear that you approve of magnetic wallpapers. We would be delighted to see a photo of the installation. I wish you a pleasant day,
Pauline, co-founder of Ferflex
How are you?
I'm sorry to hear that the chalk marker you ordered is not in your package. We will send you one right away directly to your mailbox. You mention "chalk markers" but on your order I only see a white chalk marker.
We are delighted to hear that you approve of magnetic wallpapers. We would be delighted to see a photo of the installation. I wish you a pleasant day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
The desired result is not there unfortunately concerning the triptych. I put 2 magnetic wooden pots with small green plants inside but it does not hold...the pots fell several times. Disappointed especially since it has a similar picture on the website. Otherwise the rectangular board I picked up too is perfect.
Fanny L.
purchased on 22/01/2023
Translated review
Answer from
FERFLEX
Hello Fanny,
How are you doing?
Thank you for your order and for the time you took to give us feedback after using your magnetic boards.
Concerning the wooden pots, are the green plants you put inside light? I am surprised that the wooden pots are light because they are well made to receive light objects. Have you tried to position them on the rectangle magnetic board?
We are delighted that the rectangle board met your expectations.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
How are you doing?
Thank you for your order and for the time you took to give us feedback after using your magnetic boards.
Concerning the wooden pots, are the green plants you put inside light? I am surprised that the wooden pots are light because they are well made to receive light objects. Have you tried to position them on the rectangle magnetic board?
We are delighted that the rectangle board met your expectations.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
The colored coatings are nice but disappointing in use: after a month and despite regular maintenance, the recommended woody stabilos leave traces. The magnetization is also quite weak.
Josephine J.
purchased on 29/11/2022
Translated review
Answer from
FERFLEX
Hello Josephine,
How are you? I hope you are having a good start to the week.
Thank you for your feedback on the use of the round grey-green and emerald green magnetic boards. It is strongly advised to erase daily the drawings and writings made on the colored boards but also on the blackboards. As with all writable materials, the longer you leave drawings or writings, the more difficult it may be to erase them or they may leave traces.
The primary function of our magnetic boards is to be able to magnetize anything you want with magnets.
The magnetic power of these boards, as indicated on the product sheet, is slightly lower. But most magnets fit on these boards. It is important to take into account that there are several powers in magnets.
We are glad that you like the colors and that they correspond to your expectations.
I wish you a pleasant week,
Pauline, co-founder of Ferflex
How are you? I hope you are having a good start to the week.
Thank you for your feedback on the use of the round grey-green and emerald green magnetic boards. It is strongly advised to erase daily the drawings and writings made on the colored boards but also on the blackboards. As with all writable materials, the longer you leave drawings or writings, the more difficult it may be to erase them or they may leave traces.
The primary function of our magnetic boards is to be able to magnetize anything you want with magnets.
The magnetic power of these boards, as indicated on the product sheet, is slightly lower. But most magnets fit on these boards. It is important to take into account that there are several powers in magnets.
We are glad that you like the colors and that they correspond to your expectations.
I wish you a pleasant week,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
Magnetism not strong enough
Christophe M.
purchased on 13/01/2023
Translated review
Answer from
FERFLEX
Hello Christophe,
How are you doing?
Thank you for your order and for the time you took to give us feedback on the use of your annual calendar.
Can you send us a feedback by email to [email protected] on the use you make of this product? You mention a weak magnetic power? What type of magnets do you use? There are different types of magnets and this is also a factor for a good hold on wallpapers and magnetic boards. This criterion is even more important for the annual calendar which is composed of the black base to stick on your wall and the annual calendar which is magnetized on this base.
Looking forward to your feedback,
I wish you a pleasant afternoon,
Pauline, co-founder of Ferflex
How are you doing?
Thank you for your order and for the time you took to give us feedback on the use of your annual calendar.
Can you send us a feedback by email to [email protected] on the use you make of this product? You mention a weak magnetic power? What type of magnets do you use? There are different types of magnets and this is also a factor for a good hold on wallpapers and magnetic boards. This criterion is even more important for the annual calendar which is composed of the black base to stick on your wall and the annual calendar which is magnetized on this base.
Looking forward to your feedback,
I wish you a pleasant afternoon,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
Package well received, well packed. The fixing of the magnetic board is ok, but it's a pity for the colored coating on top which lowers the magnetic power of the board and therefore nothing can be hung on it except a single sheet of paper per magnet and not even with a heavy weight. I had to remove the coating I had bought to avoid having a blackboard in order to have the desired use of the board in my kitchen. It's a shame... So I'm disappointed 😢 even if the board is great...
Virginie C.
purchased on 11/01/2023
Translated review
Answer from
FERFLEX
Hello Virginie,
How are you doing?
We value our customers' feedback on Ferflex® products. As you can see, we personally respond to all of the reviews left by our customers. I wanted to thank you for taking the time to give us feedback.
The magnetic power of the colored boards is indeed a little weaker because of the colored coating. However, it is also important to take into account the power of the magnets that you use on this colored support. Indeed, there is a multitude of magnets with different qualities and strengths.
To hang several sheets of paper I advise you to use the following magnets https://www.ferflex.fr/les-accessoires-aimantes-ferflex/22-aimant-couleur-argent-12-pieces-3760301392972.html or of this type. These are neodymium magnets which despite their small size are very powerful.
The geometric shapes included with the colored board are made to decorate, play.
Regarding the magnetic beasts that you ordered, they fit perfectly on the colored coating.
If you wish you can send us a picture of the board with the colored coating so that I can bring you a solution. Perhaps when you rolled up the colored coating it took a bad "fold". It is important to roll up the outside color side so that you can put it away and then put it back on your chalkboard. This liner is shape memory and if you roll it up the other way, you will have trouble putting it back on your chalkboard and the magnets will not hold well.
We note that the installation went well and that despite everything you find the board great.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
How are you doing?
We value our customers' feedback on Ferflex® products. As you can see, we personally respond to all of the reviews left by our customers. I wanted to thank you for taking the time to give us feedback.
The magnetic power of the colored boards is indeed a little weaker because of the colored coating. However, it is also important to take into account the power of the magnets that you use on this colored support. Indeed, there is a multitude of magnets with different qualities and strengths.
To hang several sheets of paper I advise you to use the following magnets https://www.ferflex.fr/les-accessoires-aimantes-ferflex/22-aimant-couleur-argent-12-pieces-3760301392972.html or of this type. These are neodymium magnets which despite their small size are very powerful.
The geometric shapes included with the colored board are made to decorate, play.
Regarding the magnetic beasts that you ordered, they fit perfectly on the colored coating.
If you wish you can send us a picture of the board with the colored coating so that I can bring you a solution. Perhaps when you rolled up the colored coating it took a bad "fold". It is important to roll up the outside color side so that you can put it away and then put it back on your chalkboard. This liner is shape memory and if you roll it up the other way, you will have trouble putting it back on your chalkboard and the magnets will not hold well.
We note that the installation went well and that despite everything you find the board great.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
False advertising, the size in the photo is not the same in real life!
Cassandre L.
purchased on 23/12/2022
Translated review
Answer from
FERFLEX
Hello Cassandra,
How are you doing?
The entire Ferflex® team joins me in wishing you a wonderful year in 2023!
As I mentioned to you in a chat, there is an error on the product label where the dimensions are indicated. We proceeded to this modification directly.
However, the misleading advertising that you mention has no place here. Indeed, when you ordered the product on the site, the correct dimensions of the magnetic board triptych are well informed and are exact namely 3 Magnetic boards flexible format 20x60cm. Thickness 0.6mm. This information can be found in the product description and on the product photos.
During your online purchase, you have taken note of these dimensions and not those indicated on the product label which is stuck on the top of the product during the preparation of the parcel so that our teams can find their way.
Your opinion is rather inappropriate. You were in possession of the right information when you purchased on ferflex.fr.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
How are you doing?
The entire Ferflex® team joins me in wishing you a wonderful year in 2023!
As I mentioned to you in a chat, there is an error on the product label where the dimensions are indicated. We proceeded to this modification directly.
However, the misleading advertising that you mention has no place here. Indeed, when you ordered the product on the site, the correct dimensions of the magnetic board triptych are well informed and are exact namely 3 Magnetic boards flexible format 20x60cm. Thickness 0.6mm. This information can be found in the product description and on the product photos.
During your online purchase, you have taken note of these dimensions and not those indicated on the product label which is stuck on the top of the product during the preparation of the parcel so that our teams can find their way.
Your opinion is rather inappropriate. You were in possession of the right information when you purchased on ferflex.fr.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
Great confusion on the delivery announced by many contradictory messages announcing an address and effective delivery to another...
Catherine V.
purchased on 11/12/2022
Translated review
Answer from
FERFLEX
Hello Catherine,
I hope you are doing well. 😌
Many thanks for taking the time to share your feedback!
We are sorry to hear that the delivery of your order was difficult.
However, as you would expect, once the products leave our premises, we no longer have control over them so the delivery service is responsible for getting the packages to you. 🚛
We hope that you were still able to receive your gray-green magnetic board and that it meets your expectations! 🤗
I hope you have a great day and a wonderful holiday season! ⭐️
Lola from the Ferflex💫 team
I hope you are doing well. 😌
Many thanks for taking the time to share your feedback!
We are sorry to hear that the delivery of your order was difficult.
However, as you would expect, once the products leave our premises, we no longer have control over them so the delivery service is responsible for getting the packages to you. 🚛
We hope that you were still able to receive your gray-green magnetic board and that it meets your expectations! 🤗
I hope you have a great day and a wonderful holiday season! ⭐️
Lola from the Ferflex💫 team
2/5
★★☆☆☆
The magnetic board is not magnetic enough. just for a post-it note...
Stéphanie K.
purchased on 09/12/2022
Translated review
Answer from
FERFLEX
Hello Stephanie,
I hope you are doing well 🙂
Thank you for taking the time to give us feedback, your opinions are valuable to us!
However yours surprises us, our boards are studied to receive our reminders and other magnetic accessories without worries!
In addition, I see that in your last order you ordered our wooden pot, our wall shelf and the mirror and not our board and our reminders.
I don't understand which of our products you are having problems with.
We are available at [email protected] if you would like to tell us more so we can better understand this situation!
I hope you have a pleasant day and a great holiday season! 🌟
Lola from the Ferflex💫 team
I hope you are doing well 🙂
Thank you for taking the time to give us feedback, your opinions are valuable to us!
However yours surprises us, our boards are studied to receive our reminders and other magnetic accessories without worries!
In addition, I see that in your last order you ordered our wooden pot, our wall shelf and the mirror and not our board and our reminders.
I don't understand which of our products you are having problems with.
We are available at [email protected] if you would like to tell us more so we can better understand this situation!
I hope you have a pleasant day and a great holiday season! 🌟
Lola from the Ferflex💫 team
2/5
★★☆☆☆
Problem to finalize the order online, despite the support, then delivery delayed 2 times (3 days delay)
Emilie B.
purchased on 08/12/2022
Translated review
Answer from
FERFLEX
Hello Emilie,
How are you doing?
I'm sorry to hear that the order finalization was confusing for you. Can you tell us more about it? At what point did you get stuck (payment, choice of delivery mode...)?
Concerning the delivery, we do everything possible with our delivery provider DPD so that the packages are delivered on time. But it is true that during the end of the year with the Christmas holidays there is an influx of packages and sometimes it does not happen as expected. We apologize for this delay.
In any case, we hope that you like the magnetic triptych, that it has taken place on your wall.
I wish you a very nice holiday season,
Pauline, co-founder of Ferflex®.
How are you doing?
I'm sorry to hear that the order finalization was confusing for you. Can you tell us more about it? At what point did you get stuck (payment, choice of delivery mode...)?
Concerning the delivery, we do everything possible with our delivery provider DPD so that the packages are delivered on time. But it is true that during the end of the year with the Christmas holidays there is an influx of packages and sometimes it does not happen as expected. We apologize for this delay.
In any case, we hope that you like the magnetic triptych, that it has taken place on your wall.
I wish you a very nice holiday season,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
The pens I ordered do not hold effectively. Otherwise overall they are good products
Luca V.
purchased on 10/11/2022
Translated review
Answer from
FERFLEX
Hello Luca,
I hope you are well.
Thank you for your order containing magnetic pens, a set of 5 dry erase markers and a liquid chalk marker. I hope the products have taken hold in your home and that you are enjoying using them.
Can you tell me which pens don't hold up effectively? Can you email me more information at [email protected]?
Thank you and have a great week,
Pauline, co-founder of Ferflex®.
I hope you are well.
Thank you for your order containing magnetic pens, a set of 5 dry erase markers and a liquid chalk marker. I hope the products have taken hold in your home and that you are enjoying using them.
Can you tell me which pens don't hold up effectively? Can you email me more information at [email protected]?
Thank you and have a great week,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
I would like to have an answer to my question about the fact that the colored boards to be put on the black boards do not allow the Magnets to be properly magnetized even though this is what you propose as a selling point. I find myself leaving the black cloud on the wall and the pink cloud to juxtapose in its box because the Magnets do not fit. Please tell me what to do or give me a refund. Thank you
Nadia F.
purchased on 28/10/2022
Translated review
Answer from
FERFLEX
Hello,
Thank you for your feedback. It upsets us to know that you are not enjoying your pink cloud 100%.
It is true that the colored coating reduces the magnetic power of the board. However, our magnets are designed to work on all our magnetic media. To lay them out and play with.
Which magnets do you have a problem with?
If your magnets have a bad bend in the shipping, for example, we advise you to put them flat with a light weight on them so that they get a flat shape and their magnetic surface is optimal!
Is this the case for you?
I hope this answer will help you and that your pink cloud will be able to find its initial use!
I am at your disposal via [email protected] if you need more information and I wish you a nice day!
Lola from the Ferflex team
Thank you for your feedback. It upsets us to know that you are not enjoying your pink cloud 100%.
It is true that the colored coating reduces the magnetic power of the board. However, our magnets are designed to work on all our magnetic media. To lay them out and play with.
Which magnets do you have a problem with?
If your magnets have a bad bend in the shipping, for example, we advise you to put them flat with a light weight on them so that they get a flat shape and their magnetic surface is optimal!
Is this the case for you?
I hope this answer will help you and that your pink cloud will be able to find its initial use!
I am at your disposal via [email protected] if you need more information and I wish you a nice day!
Lola from the Ferflex team
2/5
★★☆☆☆
The substrate removes the paint.
Camille B.
purchased on 07/10/2022
Translated review
Answer from
FERFLEX
Hello Camille,
How are you doing?
Have you tried to remove one of your colored magnetic boards? Has your wall received several layers of paint of different colors? Has an undercoat been applied?
The application and removal of a wallpaper or magnetic board with repositionable adhesive on a painted wall cannot be guaranteed 100% risk-free. Please note: if you are installing on a painted surface, make sure that the quality of the undercoat and the paint finish is good.
The adhesion of glue is much weaker than that of a permanent adhesive. But although repositionable, glue generates a minimum of tension that can loosen paint chips if it or its coating is not properly done.
Despite the recommendations we give to our customers. Indeed, various elements can come into play: paint (number of layers of paint, preparation before painting, chipped paint ...) humidity, plasterboard. In some cases, it can happen that the paint flakes off like when we remove a piece of tape or tape on a wall for months.
According to the different elements mentioned above, the magnetic board can be removed perfectly without damaging the paint.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
How are you doing?
Have you tried to remove one of your colored magnetic boards? Has your wall received several layers of paint of different colors? Has an undercoat been applied?
The application and removal of a wallpaper or magnetic board with repositionable adhesive on a painted wall cannot be guaranteed 100% risk-free. Please note: if you are installing on a painted surface, make sure that the quality of the undercoat and the paint finish is good.
The adhesion of glue is much weaker than that of a permanent adhesive. But although repositionable, glue generates a minimum of tension that can loosen paint chips if it or its coating is not properly done.
Despite the recommendations we give to our customers. Indeed, various elements can come into play: paint (number of layers of paint, preparation before painting, chipped paint ...) humidity, plasterboard. In some cases, it can happen that the paint flakes off like when we remove a piece of tape or tape on a wall for months.
According to the different elements mentioned above, the magnetic board can be removed perfectly without damaging the paint.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
Moderately satisfied because a little disappointed by the holding of the magnet. The colored layer is certainly very beautiful but causes a lesser attraction. My photos are therefore diffused. It's a pity because the result is aesthetically top.
Jackie Y.
purchased on 15/10/2022
Translated review
Answer from
FERFLEX
Hello Jackie,
How are you doing?
The colored coating slightly reduces the magnetic power but the strength of the magnets you use is also a factor. Indeed, some magnets found in the shops have a low power and do not hold well. Can you tell me what type of magnets you use to attach your photos to your Terracotta rectangle magnetic board?
For example, on our site in the accessories I recommend silver or black magnets in 6x10mm in a set of 12.
We are delighted that the aesthetic rendering of the terracotta board pleases you.
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex®.
How are you doing?
The colored coating slightly reduces the magnetic power but the strength of the magnets you use is also a factor. Indeed, some magnets found in the shops have a low power and do not hold well. Can you tell me what type of magnets you use to attach your photos to your Terracotta rectangle magnetic board?
For example, on our site in the accessories I recommend silver or black magnets in 6x10mm in a set of 12.
We are delighted that the aesthetic rendering of the terracotta board pleases you.
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
Hello, the speed of delivery was exceptional 2 days for delivery in Spain. However we were disappointed with the quality of the family planner which comes with a pen that does not work and leaves marks after spending some time trying to erase the board. We tried it (discreetly in a corner) with other markers and the result is just as disappointing, is it possible to have some advice to solve this problem? The rest of the products received are as expected. Thank you in advance for your feedback.
Mathieu D.
purchased on 04/10/2022
Translated review
Answer from
FERFLEX
Hello Mathieu,
How are you doing?
Thank you for your order and your feedback. I am delighted that you are satisfied with the delivery and that the products meet your expectations 🤗. Regarding the family planner, it is possible to write only with the Woody pencil, it is highly discouraged to use other markers it could not erase.
Normally, the Woody pencil erases relatively well with a soft cloth barely damp, it is possible to add a touch of dishwashing liquid for the most stubborn traces. Could you send me some pictures to [email protected] so that we can propose a solution?
I wish you a nice day,
Pauline, co-founder of Ferflex®.
How are you doing?
Thank you for your order and your feedback. I am delighted that you are satisfied with the delivery and that the products meet your expectations 🤗. Regarding the family planner, it is possible to write only with the Woody pencil, it is highly discouraged to use other markers it could not erase.
Normally, the Woody pencil erases relatively well with a soft cloth barely damp, it is possible to add a touch of dishwashing liquid for the most stubborn traces. Could you send me some pictures to [email protected] so that we can propose a solution?
I wish you a nice day,
Pauline, co-founder of Ferflex®.
2/5
★★☆☆☆
We contacted the customer service for a problem on a package received but without response from them.
Juliette S.
purchased on 17/09/2022
Translated review
Answer from
FERFLEX
Hello Juliette,
How are you?
Thank you for your order. I am surprised to read that you have not had any feedback from our customer service. I just checked and we did not receive any email from you or any message on our website. Can you tell me how you tried to contact us: email, contact form, social networks? This will allow me to understand what happened. We put the customer at the center of our concerns, and we make sure to be always available for you.
I have left you a voice message so that we can talk by phone, so I invite you to call me at 05 59 06 64 64. You can call us from Monday to Thursday from 9am to 12pm and from 2pm to 5pm at this number, on Friday from 9am to 12pm.
I hope you are satisfied with the products you ordered.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
How are you?
Thank you for your order. I am surprised to read that you have not had any feedback from our customer service. I just checked and we did not receive any email from you or any message on our website. Can you tell me how you tried to contact us: email, contact form, social networks? This will allow me to understand what happened. We put the customer at the center of our concerns, and we make sure to be always available for you.
I have left you a voice message so that we can talk by phone, so I invite you to call me at 05 59 06 64 64. You can call us from Monday to Thursday from 9am to 12pm and from 2pm to 5pm at this number, on Friday from 9am to 12pm.
I hope you are satisfied with the products you ordered.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
2/5
★★☆☆☆
I am disappointed by the product: after erasing (with water and liquid soap) my liquid chalk marker, a persistent trace of the text or drawing remains. And I am even more disappointed by the customer service to whom I had sent a question before the purchase and who never answered me, not more than to my email following my concern of persistent traces (with sending photos).
Helene L.
purchased on 10/09/2022
Translated review
Answer from
FERFLEX
Hello Hélène,
How are you doing?
I am sad to hear that you are disappointed with your order containing a rectangle magnetic board size M and a magnetic wooden pot. Can you tell me what type of marker you used to write on your magnetic board? We recommend the use of the chalk marker sold on our site or the Uni brand markers which generally erase well.
Customer satisfaction is one of our priorities, we make it a point of honor to be there for you and take the time to talk with you! That's why I'm surprised to read that you didn't receive a reply to your email. To which email address did you send it? I have just gone through all my emails and those received directly on our site but I can't find any in your name or at the email address you gave when you ordered. I invite you to send us this email to [email protected], we will answer you as soon as possible. I wish you a pleasant afternoon, Pauline, co-founder of Ferflex®.
How are you doing?
I am sad to hear that you are disappointed with your order containing a rectangle magnetic board size M and a magnetic wooden pot. Can you tell me what type of marker you used to write on your magnetic board? We recommend the use of the chalk marker sold on our site or the Uni brand markers which generally erase well.
Customer satisfaction is one of our priorities, we make it a point of honor to be there for you and take the time to talk with you! That's why I'm surprised to read that you didn't receive a reply to your email. To which email address did you send it? I have just gone through all my emails and those received directly on our site but I can't find any in your name or at the email address you gave when you ordered. I invite you to send us this email to [email protected], we will answer you as soon as possible. I wish you a pleasant afternoon, Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
Hello, first of all, thank you for the phone service to place my order. However, I find that the explanations are lacking as to the installation and use. Not yet installed, I can't wait. Sincerely
Monique B.
purchased on 31/08/2022
Translated review
Answer from
FERFLEX
Hello Monique,
How are you doing?
Thank you for your order and your confidence. We are delighted to have been able to help you by phone. Concerning the explanations, normally you have a user's guide that is included with the magnetic wallpapers but we are in the process of making changes and translating it into English. Therefore, while waiting to receive the new one, you can find on our Youtube channel some explanatory videos. Here is the link https://www.youtube.com/channel/UCdLJB7zDi1AJgOMQoRtqH-A
You can also find explanations on the ferflex.fr website right here https://www.ferflex.fr/fr/_16-comment-poser-du-papier-peint-magnetique
We can't wait for you to put up your rounded wallpaper.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
How are you doing?
Thank you for your order and your confidence. We are delighted to have been able to help you by phone. Concerning the explanations, normally you have a user's guide that is included with the magnetic wallpapers but we are in the process of making changes and translating it into English. Therefore, while waiting to receive the new one, you can find on our Youtube channel some explanatory videos. Here is the link https://www.youtube.com/channel/UCdLJB7zDi1AJgOMQoRtqH-A
You can also find explanations on the ferflex.fr website right here https://www.ferflex.fr/fr/_16-comment-poser-du-papier-peint-magnetique
We can't wait for you to put up your rounded wallpaper.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
Fast shipping! A little disappointed with the rendering, the edges are not very well cut, even damaged. Fortunately the rendering is great!
Coralie T.
purchased on 03/08/2022
Translated review
Answer from
FERFLEX
Hello Coralie,
I hope you are well and that you had a great summer.
I'm sorry to hear that you are a little disappointed with the finishes. In this case, don't hesitate to send us a picture at [email protected] so that we can propose a solution that will satisfy you. If we judge that it is a failure of our quality service, we will be able to replace the product.
In any case, we are very happy that you like the look of your magnetic wallpaper!
I wish you a pleasant afternoon,
Pauline, co-founder of Ferflex®.
I hope you are well and that you had a great summer.
I'm sorry to hear that you are a little disappointed with the finishes. In this case, don't hesitate to send us a picture at [email protected] so that we can propose a solution that will satisfy you. If we judge that it is a failure of our quality service, we will be able to replace the product.
In any case, we are very happy that you like the look of your magnetic wallpaper!
I wish you a pleasant afternoon,
Pauline, co-founder of Ferflex®.