/10
★★★★★
based on 1784 published reviews
★★★★★
based on 1784 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
I'm quite disappointed The board keeps coming unstuck even after taking every precaution and following the instructions. A real shame, especially considering the price!
Mélanie C.
purchased on 16/09/2024
Translated review
3/5
★★★☆☆
The products are great, and perfectly packaged for transport. However, the felt-tip pens were not packed in the box. This damaged several of my slates. I was disappointed when I received my order.
Pauline G.
purchased on 01/09/2024
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Answer from
FERFLEX
Hello Pauline,
Thank you very much for your feedback! We're delighted that you liked our products and the careful packaging for transport. Oh dear, about the felt pens that damaged your slates, I understand your disappointment. Please don't hesitate to send us an e-mail with photos attached, and we'll replace the damaged products. Despite the care we take, there can sometimes be unforeseen circumstances during transport.
By the way, on which supports did you place your magnetic slates and reminders? Do you have a photo to share with us? I'm curious to find out how you use our Ferflex products! 😊
Thank you again for your trust,
Pauline, co-founder of Ferflex® 🌟
Thank you very much for your feedback! We're delighted that you liked our products and the careful packaging for transport. Oh dear, about the felt pens that damaged your slates, I understand your disappointment. Please don't hesitate to send us an e-mail with photos attached, and we'll replace the damaged products. Despite the care we take, there can sometimes be unforeseen circumstances during transport.
By the way, on which supports did you place your magnetic slates and reminders? Do you have a photo to share with us? I'm curious to find out how you use our Ferflex products! 😊
Thank you again for your trust,
Pauline, co-founder of Ferflex® 🌟
3/5
★★★☆☆
It's really cute and well designed. It's a pity that the magnetic blackboard isn't designed for writing with chalk. One drawback: the material of the little alphabet pieces isn't very sturdy. As soon as they come out of their sheets, some letters start to lose their plastic protection.
Manon T.
purchased on 02/09/2024
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2/5
★★☆☆☆
I'm really pleased with the concept and have no regrets, but I'm sincerely disappointed to receive a product that should be beautiful (the quality is there) in part damaged by the shipping method. In fact, I received my magnetized object rolled up. Given the thickness of the product, this created creases and damaged the erasable board. I'm going to hesitate to recommend it even though I love the product. It's a real shame.
Sandrine D.
purchased on 22/08/2024
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3/5
★★★☆☆
We ordered two magnetic panels, and the first one was a disaster (creases that wouldn't go away, the roll must have been rolled up in storage for too long), but the second, which was installed in exactly the same way, was perfect. I think we were unlucky with the first one, which is a real shame considering the price.
Fantine G.
purchased on 06/08/2024
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2/5
★★☆☆☆
Don't stick to my wall
Laurie V.
purchased on 01/08/2024
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3/5
★★★☆☆
Quality not up to scratch
Leila G.
purchased on 20/07/2024
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3/5
★★★☆☆
Average communication. On the other hand, the picture looks good, but the magnetic tape doesn't do the job: the photos don't hold with this tape.
Elisa L.
purchased on 01/04/2024
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Answer from
FERFLEX
Hello Elisa,
I hope you are well. Thank you very much for sharing your concerns with us. Indeed, the magnetic power of colored boards can be slightly weaker than that of black boards, due to the colored coating added on top.
However, it's important to note that magnetic photos or photos displayed with quality magnets will adhere perfectly to this type of colored board. What's more, magnets come in different strengths, which can also influence the way they hold objects.
As for the roll of adhesive included with the ovoid magnetic board, this product has been tested and works perfectly. However, it is advisable to put several pieces on the back of the picture to ensure better adhesion.
Please do not hesitate to contact us if you have any further questions or requirements.
Have a nice day.
Pauline, co-founder of Ferflex
Hello Elisa,
I hope you are well. Thank you very much for sharing your concerns with us. Indeed, the magnetic power of colored boards can be slightly weaker than that of black boards, due to the colored coating added on top.
However, it's important to note that magnetic photos or photos displayed with quality magnets will adhere perfectly to this type of colored board. What's more, magnets come in different strengths, which can also influence the way they hold objects.
As for the roll of adhesive included with the ovoid magnetic board, this product has been tested and works perfectly. However, it is advisable to put several pieces on the back of the picture to ensure better adhesion.
Please do not hesitate to contact us if you have any further questions or requirements.
Have a nice day.
Pauline, co-founder of Ferflex
2/5
★★☆☆☆
Hello, Unfortunately the picture doesn't stick to the wall... it keeps falling down.... It's an expensive product, which is a real shame.
Alice T.
purchased on 20/03/2024
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3/5
★★★☆☆
Order received incomplete the promised gift: white magnetic slate was not in the package ... surely an oversight during the preparation of the order. Too bad!!!
Christine T.
purchased on 27/02/2024
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Answer from
FERFLEX
Hello Christine,
I hope you are well.
Before leaving us this review, did you check the magnetic wallpaper you ordered? The slate is slipped inside the rolled-up wallpaper to protect it during transport.
We also recommend that you contact us to resolve any problems with your order, either via our contact form or by telephone. Customer satisfaction is very important to us, and we're here to make sure you're completely satisfied.
In any case, I hope you enjoyed the magnetic wallpaper and wooden pot you received!
I wish you a pleasant day,
Pauline, co-founder of Ferflex
I hope you are well.
Before leaving us this review, did you check the magnetic wallpaper you ordered? The slate is slipped inside the rolled-up wallpaper to protect it during transport.
We also recommend that you contact us to resolve any problems with your order, either via our contact form or by telephone. Customer satisfaction is very important to us, and we're here to make sure you're completely satisfied.
In any case, I hope you enjoyed the magnetic wallpaper and wooden pot you received!
I wish you a pleasant day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
.
Aurélie D.
purchased on 05/02/2024
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Answer from
FERFLEX
Hello Aurélie,
First of all, I would like to sincerely thank you for your order at Ferflex, and for taking the time to leave us a note.
Your 3-star rating leads me to believe that you may not be entirely satisfied with your order, and I'd like to know more. Your feedback is extremely valuable to us. If you have any specific suggestions or comments on what would make your experience better, please let us know.
I wish you a pleasant week,
Pauline, co-founder of Ferflex
Hello Aurélie,
First of all, I would like to sincerely thank you for your order at Ferflex, and for taking the time to leave us a note.
Your 3-star rating leads me to believe that you may not be entirely satisfied with your order, and I'd like to know more. Your feedback is extremely valuable to us. If you have any specific suggestions or comments on what would make your experience better, please let us know.
I wish you a pleasant week,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
The stickers supplied barely stick and fall off...
Fannie T.
purchased on 30/12/2023
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Answer from
FERFLEX
Hello Fannie,
How are you?
Thank you very much for your order.
It is important to note that the magnetic power of colored boards is slightly less than that of black boards due to the colored coating added on top. However, rest assured that the magnets supplied with our pictures have been specially designed and tested to adhere perfectly to all our surfaces.
For soft magnets such as the geometric shapes, they may have taken on a slightly rounded shape in transit. I therefore invite you to "corner" them gently in the other direction so that the magnets return to their original position.
You can also lay your magnets flat with some weight on them, if possible. Remember to protect them with a cloth, for example, to prevent damage.
I'll let you check and get back to us,
I wish you a pleasant day,
Pauline, Ferflex® co-founder
How are you?
Thank you very much for your order.
It is important to note that the magnetic power of colored boards is slightly less than that of black boards due to the colored coating added on top. However, rest assured that the magnets supplied with our pictures have been specially designed and tested to adhere perfectly to all our surfaces.
For soft magnets such as the geometric shapes, they may have taken on a slightly rounded shape in transit. I therefore invite you to "corner" them gently in the other direction so that the magnets return to their original position.
You can also lay your magnets flat with some weight on them, if possible. Remember to protect them with a cloth, for example, to prevent damage.
I'll let you check and get back to us,
I wish you a pleasant day,
Pauline, Ferflex® co-founder
3/5
★★★☆☆
Well-made magnetic part. However, for this price, there are two negative points: despite the "reusable" label, the paint peels off when repositioned, even though the paint was professionally applied 3 years ago. Another point: the wood of the pencil holder is not the same as that of the frame holders, which is clearly not aesthetically pleasing.
Fabien B.
purchased on 29/12/2023
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Answer from
FERFLEX
Hello Fabien,
I hope you're well.
Thank you for sharing your feedback with us. We're glad you like the magnetic part of your magnetic wallpaper overall.
Regarding your comment on the reusability of magnetic wallpaper, we're sorry to hear that you encountered problems with the paint when repositioning. It's important to note that it all depends on the surface on which your Ferflex wallpaper or magnetic board is positioned. On a painted wall, the application and removal of the adhesive cannot be guaranteed to be 100% risk-free. Although our product is repositionable, it can generate a minimum of tension that may cause paint chips to peel off. This reaction may vary according to various unpredictable factors.
The wooden shelf is made from oak, while the wooden pot is made from pine. Although the two products are made from different woods, we find, as do the vast majority of our customers, that they harmonize well together.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
I hope you're well.
Thank you for sharing your feedback with us. We're glad you like the magnetic part of your magnetic wallpaper overall.
Regarding your comment on the reusability of magnetic wallpaper, we're sorry to hear that you encountered problems with the paint when repositioning. It's important to note that it all depends on the surface on which your Ferflex wallpaper or magnetic board is positioned. On a painted wall, the application and removal of the adhesive cannot be guaranteed to be 100% risk-free. Although our product is repositionable, it can generate a minimum of tension that may cause paint chips to peel off. This reaction may vary according to various unpredictable factors.
The wooden shelf is made from oak, while the wooden pot is made from pine. Although the two products are made from different woods, we find, as do the vast majority of our customers, that they harmonize well together.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
Fast, careful delivery. However, you need really strong magnets to stick to the coloured boards. My son's magnetic games don't stick and the magnetic shapes supplied don't stick either, contrary to the photo on the website.
Julie L.
purchased on 13/12/2023
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Answer from
FERFLEX
Hello Julie,
I hope you are well.
Thank you so much for your feedback and I'm sorry to hear that you're having difficulties with the magnets sticking to our coloured boards.
It's true that the magnetic power can be slightly reduced with the colored coating. However, the vast majority of magnets will hold on these surfaces.
In order to better understand the situation and help you, could you please send us an e-mail with videos or photos via our contact form? This will enable us to analyze the situation more closely and provide you with a suitable solution.
Your flexible magnets may have taken on a slightly rounded shape during transport or use. We recommend that you gently "corner" them in the other direction, to allow them to return to their original position. You can also place them flat with some weight on them, protecting them with a tea towel for example, to prevent damage.
We hope you find these tips useful.
I'm delighted to hear that you found our shipment prompt and careful!
I wish you a pleasant day,
Pauline, co-founder of Ferflex
I hope you are well.
Thank you so much for your feedback and I'm sorry to hear that you're having difficulties with the magnets sticking to our coloured boards.
It's true that the magnetic power can be slightly reduced with the colored coating. However, the vast majority of magnets will hold on these surfaces.
In order to better understand the situation and help you, could you please send us an e-mail with videos or photos via our contact form? This will enable us to analyze the situation more closely and provide you with a suitable solution.
Your flexible magnets may have taken on a slightly rounded shape during transport or use. We recommend that you gently "corner" them in the other direction, to allow them to return to their original position. You can also place them flat with some weight on them, protecting them with a tea towel for example, to prevent damage.
We hope you find these tips useful.
I'm delighted to hear that you found our shipment prompt and careful!
I wish you a pleasant day,
Pauline, co-founder of Ferflex
2/5
★★☆☆☆
Not great. Very disappointed.
Nelly B.
purchased on 08/12/2023
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Answer from
FERFLEX
Hello Nelly,
We're sorry to hear that your shopping experience did not live up to your expectations and that you were disappointed. Your satisfaction is our top priority, and we take your feedback very seriously.
We would be grateful if you could share more details about the aspects that did not meet your expectations, so that we can better understand and improve our service.
However, despite this disappointment, we thank you for choosing Ferflex for your purchase. We are grateful for your confidence and hope to have the opportunity to regain your satisfaction with future orders.
Pauline, co-founder of Ferflex
Hello Nelly,
We're sorry to hear that your shopping experience did not live up to your expectations and that you were disappointed. Your satisfaction is our top priority, and we take your feedback very seriously.
We would be grateful if you could share more details about the aspects that did not meet your expectations, so that we can better understand and improve our service.
However, despite this disappointment, we thank you for choosing Ferflex for your purchase. We are grateful for your confidence and hope to have the opportunity to regain your satisfaction with future orders.
Pauline, co-founder of Ferflex
3/5
★★★☆☆
Magnetic wallpaper well received, well packaged, very easy to apply. On the other hand, I was disappointed because I wanted to write and draw on it with my daughter, and secondarily for the magnetic aspect. With the recommended stabilo woody pencils, the colors and the white are very pale, and it doesn't have the same effect as a school blackboard. I think this needs to be made clearer. And it's true that when you look at the photos on the site, it's mostly magnetic property that's used. I hadn't noticed.
Marianne G.
purchased on 27/11/2023
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Answer from
FERFLEX
Hello Marianne,
I hope you are well!
First of all, thank you so much for your detailed feedback on your experience with our magnetic wallpaper.
I'm delighted to see that the product arrived perfectly packaged and protected. We prepare all orders with care and dedication, paying particular attention to every detail. Ease of installation is one of our top priorities. Our aim is to ensure that our products can be installed as soon as they arrive, for immediate, hassle-free use.
The title of our product, "magnetic wallpaper", perfectly sums up its utility as a surface designed to accommodate all types of magnets. Our design was specifically geared towards accommodating a variety of magnets, offering versatility of use.
Although writing functionality is also available, it's important to note that its use requires regular maintenance to avoid the formation of persistent marks.
We sincerely hope you and your daughter enjoy using the magnetic wallpaper you've chosen.
Have a nice day,
Pauline, co-founder of Ferflex
I hope you are well!
First of all, thank you so much for your detailed feedback on your experience with our magnetic wallpaper.
I'm delighted to see that the product arrived perfectly packaged and protected. We prepare all orders with care and dedication, paying particular attention to every detail. Ease of installation is one of our top priorities. Our aim is to ensure that our products can be installed as soon as they arrive, for immediate, hassle-free use.
The title of our product, "magnetic wallpaper", perfectly sums up its utility as a surface designed to accommodate all types of magnets. Our design was specifically geared towards accommodating a variety of magnets, offering versatility of use.
Although writing functionality is also available, it's important to note that its use requires regular maintenance to avoid the formation of persistent marks.
We sincerely hope you and your daughter enjoy using the magnetic wallpaper you've chosen.
Have a nice day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
I received my parcel but it's for Christmas so I'm not in a position to say whether it's good or not. As for the packaging, I had to open and unpack everything because all the accessories had been put in a single box. Luckily I checked, otherwise I'd have given everything away and got nothing, or the opposite... and I find that forcing us to open slightly "damages" the boxes and we don't fold them up quite the same! Now I can't wait to see what it looks like in my daughter's room!
Noémie B.
purchased on 17/11/2023
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Answer from
FERFLEX
Dear Noémie,
Thank you very much for your detailed feedback. We are delighted that you have received your parcel in time for Christmas, although you cannot yet evaluate the products.
Regarding shipping costs, we would like to explain that delivery is free for purchases of €69 or more at a point relais. There is a charge for home delivery, which includes an appointment at a time slot chosen by you. Although this represents an additional cost, it offers the convenience of not having to be present all day or over a wide time slot, as other delivery service providers offer.
We understand your concerns about the packaging of your order, and appreciate that you have taken the time to share your experience. Our approach is to reduce packaging to help reduce waste. We would like to point out that on the packages, it is indicated that the complementary products are inside the wallpaper or magnetic board cartons.
We can't wait for you to see the result in your daughter's bedroom,
I wish you a lovely and relaxing week,
Pauline, co-founder of Ferflex
Thank you very much for your detailed feedback. We are delighted that you have received your parcel in time for Christmas, although you cannot yet evaluate the products.
Regarding shipping costs, we would like to explain that delivery is free for purchases of €69 or more at a point relais. There is a charge for home delivery, which includes an appointment at a time slot chosen by you. Although this represents an additional cost, it offers the convenience of not having to be present all day or over a wide time slot, as other delivery service providers offer.
We understand your concerns about the packaging of your order, and appreciate that you have taken the time to share your experience. Our approach is to reduce packaging to help reduce waste. We would like to point out that on the packages, it is indicated that the complementary products are inside the wallpaper or magnetic board cartons.
We can't wait for you to see the result in your daughter's bedroom,
I wish you a lovely and relaxing week,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
Delighted and once again very satisfied with the products. Delivery dpd deplorable once again.
Candice V.
purchased on 22/10/2023
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Answer from
FERFLEX
Hello Candice,
Thank you so much for your loyalty and your second order from Ferflex®! We're delighted to know that you're delighted and very satisfied with our products.
Regarding delivery by DPD, we are sorry to hear that your experience was not up to your expectations.
Unfortunately, once the parcel has been dispatched, we no longer have direct control over the delivery process.
Nevertheless, we are delighted that this delivery experience has not tainted your opinion of Ferflex. If you have any other concerns or questions, please let us know. We're here to help.
I wish you a lovely and peaceful end to your day,
Pauline, co-founder of Ferflex
Thank you so much for your loyalty and your second order from Ferflex®! We're delighted to know that you're delighted and very satisfied with our products.
Regarding delivery by DPD, we are sorry to hear that your experience was not up to your expectations.
Unfortunately, once the parcel has been dispatched, we no longer have direct control over the delivery process.
Nevertheless, we are delighted that this delivery experience has not tainted your opinion of Ferflex. If you have any other concerns or questions, please let us know. We're here to help.
I wish you a lovely and peaceful end to your day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
We had a wallpaper for our son's room and the routine elements. So we ordered another decorative project. Unfortunately, we were disappointed.
Mélody V.
purchased on 08/10/2023
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2/5
★★☆☆☆
Does not stick well to the wall. Not all magnets hold. I think the weight is limited.
Kelly U.
purchased on 14/10/2023
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3/5
★★★☆☆
Hello ! I had already ordered a large panel from you to unroll on a door. Now I've ordered the magnetic board kit with the grey colored finish. Everything is of good quality but the colored finish minimizes the strength of the magnet too much...which makes it difficult for a child to use. So I left only the blackboard...I could have avoided the extra cost of this option...a bit disappointed. On the other hand, customer service is adorable and super responsive! Thanks again (I had a question before the installation) The letters are great.
Simon R.
purchased on 16/10/2023
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3/5
★★★☆☆
Received with broken tape reel
Christine P.
purchased on 25/09/2023
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Answer from
FERFLEX
Dear Christine,
I hope you are well.
First of all, I would like to thank you for taking the time to share your experience with our Ferflex magnetic wallpaper. We're sorry to hear that the roll of magnetic adhesive arrived broken, which impacted your experience.
It seems a shame to summarize your experience of using our magnetic wallpaper solely to the roll of magnetic tape. The roll can be used without the winder by cutting easily with scissors or even your fingers.
We understand that this experience may have had an impact on your overall satisfaction, but we hope that the other aspects of the product have met your expectations.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
I hope you are well.
First of all, I would like to thank you for taking the time to share your experience with our Ferflex magnetic wallpaper. We're sorry to hear that the roll of magnetic adhesive arrived broken, which impacted your experience.
It seems a shame to summarize your experience of using our magnetic wallpaper solely to the roll of magnetic tape. The roll can be used without the winder by cutting easily with scissors or even your fingers.
We understand that this experience may have had an impact on your overall satisfaction, but we hope that the other aspects of the product have met your expectations.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
Very fast delivery, very well packaged product. I took a grey repositionable board which I was able to install very quickly. However, the magnets don't hold very well. Several fell off. If they're on their own, that's fine, but if they're for a photo, they don't hold. Considering the price, it's a real shame.
Sophie D.
purchased on 15/09/2023
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Answer from
FERFLEX
Hello, Sophie,
I hope you're well.
We have exchanged e-mails regarding the lack of adhesion of the polamagnets. As mentioned in our exchanges, the colored coating slightly reduces the magnetic power, as indicated on our product sheets. However, the vast majority of our magnets stick to our supports.
With polamagnets, there aren't enough magnets to hold the photo on the colored coating, which explains why the photo slips. We will specify this on the polamangets product sheet, and apologize for the inconvenience.
As agreed with you, we've taken steps to ensure you get the best possible experience by sending you back a roll of adhesive magnets to display your photos on your beige-gray magnetic board.
I wish you a very nice day,
Pauline, co-founder of Ferflex
I hope you're well.
We have exchanged e-mails regarding the lack of adhesion of the polamagnets. As mentioned in our exchanges, the colored coating slightly reduces the magnetic power, as indicated on our product sheets. However, the vast majority of our magnets stick to our supports.
With polamagnets, there aren't enough magnets to hold the photo on the colored coating, which explains why the photo slips. We will specify this on the polamangets product sheet, and apologize for the inconvenience.
As agreed with you, we've taken steps to ensure you get the best possible experience by sending you back a roll of adhesive magnets to display your photos on your beige-gray magnetic board.
I wish you a very nice day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
The adhesive is not incredible
Clémence D.
purchased on 13/09/2023
Translated review
Answer from
FERFLEX
Hello Clémence,
How are you?
Can you tell me what problem you're having with the repositionable adhesive on the back of the rectangle magnetic board? You can write to me at [email protected].
Ferflex magnetic boards are equipped with a repositionable adhesive. This adhesive is strong enough to hold the board in place on a smooth, clean surface, especially on paint that has been applied for more than 6 months. This ensures that your magnetic board will stay firmly in place.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
How are you?
Can you tell me what problem you're having with the repositionable adhesive on the back of the rectangle magnetic board? You can write to me at [email protected].
Ferflex magnetic boards are equipped with a repositionable adhesive. This adhesive is strong enough to hold the board in place on a smooth, clean surface, especially on paint that has been applied for more than 6 months. This ensures that your magnetic board will stay firmly in place.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
Didn't stick to the wall... came unstuck. I had to buy double-sided tape... Maybe because the wallpaper was repositionable... Quite disappointed considering the price
Melanie F.
purchased on 08/09/2023
Translated review
Answer from
FERFLEX
Dear Melanie,
We are very sorry to hear that you have experienced problems with the product you purchased from us. Your satisfaction is our priority, and we take this feedback very seriously.
To better understand what happened, we'd like to ask a few more questions:
Can you tell us what type of surface you placed the wallpaper on? Is it a smooth or textured wall?
Is your wall recently painted?
We've designed our products to offer excellent adhesion, even on lightly textured surfaces, but it's possible that particular conditions have affected adhesion in your case.
Again, we apologize for any inconvenience this may have caused and look forward to hearing from you so that we can resolve this issue for you. Our aim is to ensure that you are completely satisfied with your purchase.
We look forward to hearing from you at [email protected],
I wish you a pleasant week,
Pauline, Ferflex co-founder
We are very sorry to hear that you have experienced problems with the product you purchased from us. Your satisfaction is our priority, and we take this feedback very seriously.
To better understand what happened, we'd like to ask a few more questions:
Can you tell us what type of surface you placed the wallpaper on? Is it a smooth or textured wall?
Is your wall recently painted?
We've designed our products to offer excellent adhesion, even on lightly textured surfaces, but it's possible that particular conditions have affected adhesion in your case.
Again, we apologize for any inconvenience this may have caused and look forward to hearing from you so that we can resolve this issue for you. Our aim is to ensure that you are completely satisfied with your purchase.
We look forward to hearing from you at [email protected],
I wish you a pleasant week,
Pauline, Ferflex co-founder
2/5
★★☆☆☆
Nice design. But the wooden boxes and bars don't hold more than 6h despite very little in/on the supports. Really disappointed and an expensive purchase in the end.
Gaelle N.
purchased on 26/08/2023
Translated review
3/5
★★★☆☆
The scotch tape came out of its box and marked, let's say "distorted" the chalkboard. I bought 2 different ones and it did the same thing. I told myself that once it was on the wall, it wouldn't show. But I can still see it. Plus one of them has a slight scratch. With photos on it it doesn't show, but I'm disappointed.
Fanette Q.
purchased on 27/07/2023
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Answer from
FERFLEX
Hello Fanette,
How are you?
First of all, we would like to thank you for taking the time to share your comments about your order. We're really sorry to hear that you had an encounter with the scotch tape roll supplied, which unfortunately marked both of your magnetic wallpapers.
We understand how disappointing and frustrating this can be, and sincerely apologize for any inconvenience this may have caused. Your experience does not reflect the importance we place on the packaging of our products.
Could you please email us some photos at [email protected]?
We appreciate your confidence in our products and are committed to rectifying this situation. Your satisfaction remains our priority, and we look forward to regaining your trust by providing you with exemplary customer service and quality products.
We look forward to hearing from you,
Pauline, co-founder of Ferflex
How are you?
First of all, we would like to thank you for taking the time to share your comments about your order. We're really sorry to hear that you had an encounter with the scotch tape roll supplied, which unfortunately marked both of your magnetic wallpapers.
We understand how disappointing and frustrating this can be, and sincerely apologize for any inconvenience this may have caused. Your experience does not reflect the importance we place on the packaging of our products.
Could you please email us some photos at [email protected]?
We appreciate your confidence in our products and are committed to rectifying this situation. Your satisfaction remains our priority, and we look forward to regaining your trust by providing you with exemplary customer service and quality products.
We look forward to hearing from you,
Pauline, co-founder of Ferflex
3/5
★★★☆☆
First order, but probably the last given the cost of postage for a product that fits perfectly in a letterbox. On the other hand, nothing to say about the product, as described.
Morane P.
purchased on 26/07/2023
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Answer from
FERFLEX
Hello Morane,
I hope you're well and having a great summer.
Thank you for taking the time to share your thoughts about your first order with us. We're delighted to hear that the Mes rituels matin et soit magnetic set you received is as described and meets your expectations.
We're sorry to hear, however, that the shipping costs were a point of dissatisfaction for you. We understand how important shipping costs can be to the online shopping experience.
However, due to the weight of a magnetic set, which is around 600 grams, we cannot opt for a simple envelope as a delivery method. On the other hand, our preferred delivery service providers, DPD or DHL, offer a range of delivery options: to a relay point, to the workplace or to the home. It should be noted that for the latter two options, hand delivery is preferred in order to offer a personalized customer experience.
We take your feedback on shipping costs into account, and are constantly working to improve our shipping policy and make the shopping experience more pleasant for our customers.
We are grateful for your first order and hope that despite this inconvenience, you may consider purchasing Ferflex products again. You should know that we have also set up a network of magnificent sales outlets that distribute Ferflex products in France and abroad. Maybe one of them is near you!
I wish you a pleasant week,
Pauline, co-founder of Ferflex
I hope you're well and having a great summer.
Thank you for taking the time to share your thoughts about your first order with us. We're delighted to hear that the Mes rituels matin et soit magnetic set you received is as described and meets your expectations.
We're sorry to hear, however, that the shipping costs were a point of dissatisfaction for you. We understand how important shipping costs can be to the online shopping experience.
However, due to the weight of a magnetic set, which is around 600 grams, we cannot opt for a simple envelope as a delivery method. On the other hand, our preferred delivery service providers, DPD or DHL, offer a range of delivery options: to a relay point, to the workplace or to the home. It should be noted that for the latter two options, hand delivery is preferred in order to offer a personalized customer experience.
We take your feedback on shipping costs into account, and are constantly working to improve our shipping policy and make the shopping experience more pleasant for our customers.
We are grateful for your first order and hope that despite this inconvenience, you may consider purchasing Ferflex products again. You should know that we have also set up a network of magnificent sales outlets that distribute Ferflex products in France and abroad. Maybe one of them is near you!
I wish you a pleasant week,
Pauline, co-founder of Ferflex
2/5
★★☆☆☆
I'm very disappointed considering the price. When I unrolled the stand, I noticed that it had marks and scratches. In short, the stand is damaged. What's more, I bought a white felt-tip pen to write on the stand. I tested it and when I erased it with a damp microfiber cloth (as instructed) it left a white mark even though I'd only just tested it... I wouldn't recommend buying this product.
Marjorie T.
purchased on 05/07/2023
Translated review
Answer from
FERFLEX
Hello Marjorie,
I'm sorry to read your feedback, it can happen that the supports are damaged during preparation or shipping. However, we make it a point of honor to satisfy our customers.
Would you be able to send us photos of the damaged media? You can send them to us at [email protected] so that we can see the damage. Also, regarding felt-tip writing, it can leave a few marks if the writing isn't erased quickly, but apparently this isn't the case for you... Do you have any photos you could send us?
I look forward to hearing from you, and wish you a pleasant day,
Lola from the Ferflex team
I'm sorry to read your feedback, it can happen that the supports are damaged during preparation or shipping. However, we make it a point of honor to satisfy our customers.
Would you be able to send us photos of the damaged media? You can send them to us at [email protected] so that we can see the damage. Also, regarding felt-tip writing, it can leave a few marks if the writing isn't erased quickly, but apparently this isn't the case for you... Do you have any photos you could send us?
I look forward to hearing from you, and wish you a pleasant day,
Lola from the Ferflex team
3/5
★★★☆☆
Product received on time, correctly packaged. On the other hand, the paint on my wall peeled off during the first installation (on a wall that was painted 18 months ago), so I was very disappointed.
Marion T.
purchased on 27/05/2023
Translated review
Answer from
FERFLEX
Hello Marion,
How are you?
I'm sorry to hear that you're disappointed by the repositionability of the caramel rectangle magnetic board.
The glue's adhesion is much weaker than that of a permanent adhesive. But even though it's repositionable, the glue generates a minimum of tension that can loosen paint chips.
We clearly state in our FAQ and in our instructions that we cannot guarantee 100% adhesive application and removal. We are transparent on this subject.
In fact, various factors can come into play: paint (number of coats of paint, preparation before painting, peeling paint, etc.), humidity, drywall. In some cases, paint can flake off, as when you remove a piece of tape or Patafix that's been on a wall for months.
I wish you a pleasant day,
Pauline, co-founder of Ferflex
How are you?
I'm sorry to hear that you're disappointed by the repositionability of the caramel rectangle magnetic board.
The glue's adhesion is much weaker than that of a permanent adhesive. But even though it's repositionable, the glue generates a minimum of tension that can loosen paint chips.
We clearly state in our FAQ and in our instructions that we cannot guarantee 100% adhesive application and removal. We are transparent on this subject.
In fact, various factors can come into play: paint (number of coats of paint, preparation before painting, peeling paint, etc.), humidity, drywall. In some cases, paint can flake off, as when you remove a piece of tape or Patafix that's been on a wall for months.
I wish you a pleasant day,
Pauline, co-founder of Ferflex