/10
★★★★★
based on 460 published reviews
★★★★★
based on 460 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
All the bottles were damaged and alcohol was leaking out of the bottles. I think you were aware of this as they tried to cover it with tape. A disappointment
Elisa R.
purchased on 25/09/2023
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Answer from
Herbitas
We have received your feedback and we will proceed to investigate what could have happened with your order and if it could have been damaged in transit. Our manager will contact you tomorrow. We are sorry that your order did not arrive in optimal conditions. We appreciate your feedback, it helps us to improve.
1/5
★☆☆☆☆
The last three shipments have either not arrived complete or have arrived damaged. Every time there has been this kind of problem I have asked to please stop it from happening, and it keeps happening....
Carlos B.
purchased on 05/07/2023
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Answer from
Herbitas
Good morning, we are sorry for the inconvenience. We are reviewing your case and a colleague will contact you to find out what happened.
1/5
★☆☆☆☆
I have received the boxes of scalpel blades opened and all scattered around the package, when I opened the package they all fell on the floor. You buy sterile scalpel blades and they arrive like this.
Raquel R.
purchased on 03/07/2023
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Answer from
Herbitas
Good morning, we are sorry for the inconvenience. We are reviewing your case and putting solutions in place so that it does not happen again. A colleague will contact you.
1/5
★☆☆☆☆
The order arrived 4 days after ordering it, the carrier did not call me when it arrived at the address and since he was not at home on his own, he left it at a neighbor's house who has not been home for a few days and I was unable to pick up the order. All unfortunate
Comprador Verificado
purchased on 02/03/2023
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1/5
★☆☆☆☆
It was not delivered to the unloading house! Foi entregue na morada de faturação
Comprador Verificado
purchased on 24/05/2022
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1/5
★☆☆☆☆
The spatula that was brought to me was not the same as the one published on the website.
Comprador Verificado
purchased on 10/03/2022
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1/5
★☆☆☆☆
Delivery of the order to another address, I have to go to another address to pick up the package.
Comprador Verificado
purchased on 06/10/2021
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1/5
★☆☆☆☆
The boxes of the bandages are broken and the adhesive plasters come without their boxes. I really like to buy from you but these things put me off. I have placed a large order for them to come in this state.
Comprador Verificado
purchased on 23/08/2021
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Answer from
Herbitas
Good morning, We have taken note of your opinion and we will talk to the transport company to ensure that the boxes arrive in optimum condition.
As for the plasters that have not arrived in a box, the reason is because these products arrive in hospital format. We try to make it easy for the professional to buy them in unit formats, but they do not come in boxes. However, we take note of your comment to look for new formats that do not make the product more expensive and are more suitable. We are sorry for the inconvenience caused.
As for the plasters that have not arrived in a box, the reason is because these products arrive in hospital format. We try to make it easy for the professional to buy them in unit formats, but they do not come in boxes. However, we take note of your comment to look for new formats that do not make the product more expensive and are more suitable. We are sorry for the inconvenience caused.
1/5
★☆☆☆☆
I have bought these same sizes several times being so far very satisfied with the purchase and recommending to my colleagues, but this time I do not know if it is manufacturing defect or another batch but the sizes fall apart and are of very low quality. Could you help me? Order, delivery correct.
Comprador Verificado
purchased on 14/07/2021
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1/5
★☆☆☆☆
Very bad, the package has still not arrived and on two occasions I have been called twice telling me that the delivery man was on his way to ensure that someone was at the destination and every day there has been someone.... I have even checked the doorbell and address on several occasions. Very displeased with the service.
Comprador Verificado
purchased on 11/03/2021
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1/5
★☆☆☆☆
The order was placed on the 22nd and today, the 29th, we still have not received it... it's excessive...
Comprador Verificado
purchased on 22/12/2020
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Answer from
Herbitas
Good afternoon, our customer service department tells us that they have contacted you to let you know that the order has already been shipped and that we are following up with the shipping company to try to get it to you as soon as possible.
1/5
★☆☆☆☆
Very dissatisfied with my experience with them. One of the products of the order that I bought with an interesting discount, they have not sent it to me because " not in stock" (On the web if it appears in stock, but now without discount) In addition the rest of the order arrived late and the masks of terrible quality, the first broken when I took it out of the box.
Comprador Verificado
purchased on 28/11/2020
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Answer from
Herbitas
Good morning, we have received your feedback and we would like to solve it.
First of all, we would like to apologize for the stock out in the days you placed your order.
We have created a special coupon for you, which you can use in your next order, so that you can purchase the product Dermafeet Urea 10, reference 6131, with the same offer you had on December 28th. We hope that our solution can change your mind and keep on trusting Herbitas. Thank you very much.
First of all, we would like to apologize for the stock out in the days you placed your order.
We have created a special coupon for you, which you can use in your next order, so that you can purchase the product Dermafeet Urea 10, reference 6131, with the same offer you had on December 28th. We hope that our solution can change your mind and keep on trusting Herbitas. Thank you very much.
1/5
★☆☆☆☆
Part of the order was not sent to me and they did not inform me that they were out of stock. I had to call them to confirm that they were not going to send it.
Comprador Verificado
purchased on 13/03/2020
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1/5
★☆☆☆☆
A large part of the order was not received. You place an order online, pay for it and when it arrives you realize that you are missing practically the entire order and without the possibility of receiving it again. A scam or a rip-off, depending on how you look at it.
Comprador Verificado
purchased on 12/03/2020
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