/10
★★★★★
based on 812 reviews published
★★★★★
based on 812 reviews published
Latest negative customer reviews
1/5
★☆☆☆☆
Hello, more than a week to deliver 350g of powder, I find this mediocre. The person left on vacation before receiving the parcel. So it's waiting in the box until she gets back.
Acheteur Vérifié
purchased on 24/07/2023
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1/5
★☆☆☆☆
I'm still waiting for my parcel
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
I would simply like to receive the items I ordered
Acheteur Vérifié
purchased on 01/09/2021
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1/5
★☆☆☆☆
Missing the gift in the package, the bottle I ordered for a gift had a Sissi imperatrice crest in addition to the brand! Not the one I received. No reply to my e-mail of dissatisfaction??? Lousy plastic stopper !!! Here's a photo of my order with the label I was supposed to receive
Acheteur Vérifié
Translated review
Answer from
Huiles & Sens
Sir, As we have just explained to you by e-mail, we have contacted the perfumer concerning the change of the bottle in relation to our photo on the site. He has just informed us that on the new series, the "Sissi Impératrice" sub-label is no longer affixed to the bottle. However, you'll find Sissi's portrait on the box and a descriptive note about her perfume in the box. We're sorry if this new packaging doesn't suit you. You can of course return the unopened bottle in its original packaging for a full refund. Concerning the gift, we have already replied by e-mail that it will arrive in a separate parcel which you should receive before the end of this week.
1/5
★☆☆☆☆
I still haven't received my parcel and I'm waiting for an explanation from customer service.
Pascalkal33 Bourd
purchased on 04/01/2021
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Answer from
Huiles & Sens
Hello, our customer service has processed your request and made a claim with the Post Office, because your package is blocked, we are sincerely sorry for this inconvenience beyond our control. See you soon on Huiles & Sens.
1/5
★☆☆☆☆
I cannot comment on an item I have not received. I can't reach the delivery company.
Acheteur Vérifié
purchased on 10/08/2020
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