/10
★★★★★
based on 941 reviews published
★★★★★
based on 941 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Product was delivered on time and exactly what I expected.
Sharon C.
purchased on 29/12/2024
Answer from Immersive Display
Too bad about the rating, but glad to hear you're happy with your purchase! 🤩
1
/5
★☆☆☆☆
The face support surface is not fixed in it jumps out support means only against my costs have the thing not even owned 24 geschweifwedelt 4 hours used "we can repair it if you turn it in to us at your expense"
Nikolas N.
purchased on 31/05/2024
Translated review
Answer from Immersive Display
We received your complaint after you're testing the headset : we asked you to return it to us for inspection and repair. Why didn't you?
As indicated in our General Terms and Conditions of Sale, the return shipment is at the customer's expense.
As indicated in our General Terms and Conditions of Sale, the return shipment is at the customer's expense.
1
/5
★☆☆☆☆
2 weeks since order confirmed until package received, from France to Spain. A joke.
BenjamĂn P.
purchased on 16/08/2023
Answer from Immersive Display
We understand your frustration regarding the delivery time of 2 weeks, it usually takes 4/5 days. This delay due to the carrier is likely linked to the busy summer period.
We apologize for any inconvenience this may have caused and hope you will enjoy your order despite this delay."
We apologize for any inconvenience this may have caused and hope you will enjoy your order despite this delay."
1
/5
★☆☆☆☆
Disappointed, do not want to take back an article ordered from them because when I filled in my delivery address I had it delivered to my place of work and I forgot to change the billing address which is the same by default. So my opinion is very negative even if I have nothing to reproach on the handling and shipping of the order made very quickly.
Benoit P.
purchased on 20/02/2023
Translated review
Answer from Immersive Display
Sir, you placed an order with us as a professional using the name of the company where you work for billing purposes. We replied that the 14 days did not apply in this case.
Nevertheless, we accepted the return of the product and refunded your money on March 14, 2023.
Nevertheless, we accepted the return of the product and refunded your money on March 14, 2023.
1
/5
★☆☆☆☆
Unfortunately, I was referred to the manufacturer for the defective cable, although the seller must take back the cable and take care of the damage. The manufacturer has of course also not reported, or responded to my e-mails. Too bad....
Jemmy L.
purchased on 17/07/2022
Translated review
1
/5
★☆☆☆☆
Very poorly processed
Michael R.
purchased on 09/06/2022
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1
/5
★☆☆☆☆
Product was not as I imagined it....
Hannah P.
Translated review
Answer from Immersive Display
Bonjour Hannah,
Pouvez-vous nous donner un avis détaillé par e-mail sur votre opinion du produit ?
Pouvez-vous nous donner un avis détaillé par e-mail sur votre opinion du produit ?
1
/5
★☆☆☆☆
With the adapter I am satisfied, but I found it not good that the contents did not correspond to the picture. A short (about 30- 50 cm) 3 in 1 cable was not included, although it was displayed, even on the bill was the picture later to see again. They offered to find the cable and send it to me, but this did not happen. I was told that VIVE admits that the cable is not in the package, that the picture is faulty, but they could not find it. I was then offered to send it back if I wanted it. I found a 1m cable on the site and asked if they could send it to me if they couldn't find the very short cable. This was unfortunately denied. If one pays over 400 euros and one does not come, if it was a mistake of the Handler, I find really sad. I have now had to buy the 1 m cable itself, because I have not found the short also (5 meters on the head are just really too much, from the htc Vive). They could have at least offered to sell it cheaper. At least they have changed the image and the short cable is no longer zusehen, I hope the content this time is true and not more customers fall for it. I'm happy with the product and when the 1m cable arrives, it is still too long, but I think then you can get along with it better. Only think it is a weak performance from the dealer, so I give only one star.
Martin K.
Translated review
Answer from Immersive Display
oui, il y avait une erreur sur l'image de la fiche produit et c'est le fabricant HTC Vive qui a fourni la mauvaise image, nous avons notifié le fabricant et changé l'image sur notre site.
Nous vous avons proposé un retour de produit, pourquoi ne l'avez-vous pas accepté ?
Quoi qu'il en soit, nous sommes toujours là pour répondre à tout problème ou demande, mais dans ce cas, nous n'avons pas été en mesure de fournir le câble manquant.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués,
Nathan / Directeur des ventes
Nous vous avons proposé un retour de produit, pourquoi ne l'avez-vous pas accepté ?
Quoi qu'il en soit, nous sommes toujours là pour répondre à tout problème ou demande, mais dans ce cas, nous n'avons pas été en mesure de fournir le câble manquant.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués,
Nathan / Directeur des ventes
1
/5
★☆☆☆☆
Goods must be sent back to France upon return. At your own expense. No recommendation
Arnim P.
Translated review
Answer from Immersive Display
Notre agence logistique est basée en France. Vous avez demandé un retour et nos conditions générales stipulent que les frais de retour sont à votre charge (comme c'est le cas sur de nombreux sites web...).
Les produits commandés sont nos meilleures ventes, nous ne comprenons pas votre déception. Pouvez-vous nous envoyer un courriel pour nous dire ce qui n'a pas fonctionné ?
Les produits commandés sont nos meilleures ventes, nous ne comprenons pas votre déception. Pouvez-vous nous envoyer un courriel pour nous dire ce qui n'a pas fonctionné ?
1
/5
★☆☆☆☆
I ordered for my virtual helmet oculus quest a pencil to clean the eyepieces. fortunately when I opened it I tried it on the back of my hand, it left a blue circle as if the little sponge had been dipped in ink! I started again and on my skin there was each time a very clear blue circle! Imagine that on my eyepieces! I had to rub my hand to remove the circles...Anyway, I don't understand the principle...Stain the eyepieces to sell more or else?
Laurence V.
purchased on 04/06/2020
Translated review
Answer from Immersive Display
We have received your feedback on our product "Lenspen", please be aware that the product contains black carbon for lens cleaning. However there is no liquid or ink. We are very surprised.
# Contact with the customer to study the file and have pictures.
# Contact with the customer to study the file and have pictures.
1
/5
★☆☆☆☆
Ineffective product. Always mist on my goggles when I wear my face shield.
Isabelle L.
purchased on 06/05/2020
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1
/5
★☆☆☆☆
A purchase at 1000€ and not in accordance with the product presented on your video I am very disappointed in your company
Gregory M.
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