/10
★★★★★
based on 220 published reviews
★★★★★
based on 220 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
No professionalism, very incompetent. They took more than a month to send my order, and when I received it's with the wrong paper... I emailed and messaged, no answer... Their excuse it's a holiday. Everyday is a holiday in France?
Tais T.
purchased on 22/07/2024
Answer from
IMPRIMEURDUROI.COM
Hi Mm Takeda
We have taken into account your complaint e-mail of Wednesday 4 September concerning an error in the paper weight corresponding to your MSGEXVUAD order.
We were faced with a lack of communication between our teams.
Please accept our apologies for the error in processing your order,
We will be launching a new production run next week, which we will send to you as soon as possible.
A tracking link will be sent to you as soon as it leaves the workshop.
Sincerely
Customer Service
We have taken into account your complaint e-mail of Wednesday 4 September concerning an error in the paper weight corresponding to your MSGEXVUAD order.
We were faced with a lack of communication between our teams.
Please accept our apologies for the error in processing your order,
We will be launching a new production run next week, which we will send to you as soon as possible.
A tracking link will be sent to you as soon as it leaves the workshop.
Sincerely
Customer Service
1/5
★☆☆☆☆
Paper rather than film packaging was a bad idea... some oracles arrived mixed in with others
Lou V.
purchased on 30/05/2024
Translated review
Answer from
IMPRIMEURDUROI.COM
Hello Lou,
Thank you for sharing your opinion on our Imprimeurduroi website. We're sorry to hear that you weren't convinced by the choice of paper packaging. We take note of your comments and are constantly striving to improve our services to meet our customers' expectations. Please do not hesitate to contact us if you have any special requests. Thank you very much. Yours faithfully
Thank you for sharing your opinion on our Imprimeurduroi website. We're sorry to hear that you weren't convinced by the choice of paper packaging. We take note of your comments and are constantly striving to improve our services to meet our customers' expectations. Please do not hesitate to contact us if you have any special requests. Thank you very much. Yours faithfully
1/5
★☆☆☆☆
For this order the quality is not up to scratch, bad cuts, cards with marks etc.... Disappointed
Celine T.
purchased on 29/01/2024
Translated review
Answer from
IMPRIMEURDUROI.COM
Hello. Thank you for sharing your experience with us. On behalf of the entire Imprimeur Du Roi team, we sincerely apologize for this unfortunate delay. We have sent you by e-mail today a colissimo return slip to repatriate your entire order. On receipt, we will start production of your order, taking care not to make the same mistakes. Sorry for the inconvenience. Yours faithfully
1/5
★☆☆☆☆
Delivery almost out of time and deplorable quality
Julia B.
purchased on 17/10/2022
Translated review
Answer from
IMPRIMEURDUROI.COM
Hello
Thank you for your feedback and we are very sorry about the quality of your order.
We had difficulties printing your business cards in white on Fedrigoni Sirio Ultra Black 370g paper. Indeed, the unstable nature of the paper as well as its power of absorption have challenged our teams to deliver your order on time and with the expected result.
Sincerely
The King's Printer.
Thank you for your feedback and we are very sorry about the quality of your order.
We had difficulties printing your business cards in white on Fedrigoni Sirio Ultra Black 370g paper. Indeed, the unstable nature of the paper as well as its power of absorption have challenged our teams to deliver your order on time and with the expected result.
Sincerely
The King's Printer.
1/5
★☆☆☆☆
I was disappointed with the quality of the paper. However, you told me it was Belline quality and several people have remarked on this. I do not recommend you and in no way does it look like Belline quality.
Sindy R.
purchased on 09/07/2021
Translated review
Answer from
IMPRIMEURDUROI.COM
Thank you for your feedback Sindy. We are sorry that you were not satisfied with the quality of the paper. We do our best to ensure that the quality of our products is impeccable and we regret that you did not have a satisfactory experience. We are always at your disposal should you wish to discuss other solutions.