/10
★★★★★
based on 4773 reviews published
★★★★★
based on 4773 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received the product and my complaint is still unanswered.
Acheteur Vérifié
purchased on 23/05/2021
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Answer from Intercash.Pro
Hello, your order dated May 23rd was handed over to the carrier on May 25th. I can see from the delivery tracking that the carrier is trying to contact you, probably to get details of your address or to arrange an appointment to finalize delivery. Please check your emails and do not hesitate to contact me if necessary. Please check your emails and do not hesitate to contact me if necessary. Sincerely JF
1
/5
★☆☆☆☆
From my last order one object was missing i send at least 3 emails and never got any response. I paid for something that never got but no-one told me anything. Pretty bad for such a store
Acheteur Vérifié
purchased on 26/03/2021
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Answer from Intercash.Pro
Hello, I'm sorry there was a missing product in your order, but we immediately shipped the missing product. I apologize for the delay in shipping this part due to the difficulties in shipping to your country. The tracking number is in place on your customer area and the package has arrived in your country. You should receive it shortly.
Sincerely *** Hello, I'm sorry there was a missing product in your order, but we immediately shipped the missing product. I apologize for the delay in shipping this part due to the difficulties in shipping to your country. The tracking number is in place on your customer area and the package has arrived in your country. You should not be long in receiving it. Best Regards
Sincerely *** Hello, I'm sorry there was a missing product in your order, but we immediately shipped the missing product. I apologize for the delay in shipping this part due to the difficulties in shipping to your country. The tracking number is in place on your customer area and the package has arrived in your country. You should not be long in receiving it. Best Regards
1
/5
★☆☆☆☆
En primer lugar antes de hacer el pedido, pregunté con 3 mensajes a los vendedores que tenían un error en el producto marcado, ya que el precio que me cobraban era el tamaño grande pero especificaban el pequeño. Pues no contestaron ningún mensaje de los 3 enviados.
Después se retrasó el pedido en llegar, cosa que puede pasar.
Me veo ROBADO Y ESTAFADO por esta gente que cobra el tamaño grande y te pone el pequeño.
Acheteur Vérifié
purchased on 15/02/2021
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1
/5
★☆☆☆☆
In the parcel delivered by the Courier, one of the products ordered was missing, the varnish 3M 50383 Small LIQUIDE ULTRA FIN - blue - 250 ml Ref. 5385 15,41 €. INTERCASH.PRO customer service never replied to my e-mails. I was forced to open a dispute with PayPal.
Acheteur Vérifié
purchased on 16/01/2021
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1
/5
★☆☆☆☆
Hadden het product niet binnen terwijl het op stock stond en 2 dagen ging duren volgens site en heb drie weken moeten . zelf twee maal moeten bellen om te weten wanneer het toekwam
Acheteur Vérifié
purchased on 04/11/2020
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1
/5
★☆☆☆☆
Ad oggi non ho ancora ricevuto il prodotto.
Acheteur Vérifié
purchased on 01/12/2020
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1
/5
★☆☆☆☆
Order on 25/11/2020 still not delivered, and not even left the depot on 7/12/2020 collected since then
Acheteur Vérifié
purchased on 25/11/2020
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1
/5
★☆☆☆☆
Order not sent, no response to the email. After 4 calls finally an answer and they tell me that my order is lost other permit, I understand and ask nothing, I am told that the order will be processed in the day and that I will have a gift supposedly useful. All this for a total of 1 month waiting and nothing else in the package that the product ordered. I may be unlucky but I wouldn't recommend intercashpro.
Acheteur Vérifié
purchased on 15/09/2020
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1
/5
★☆☆☆☆
Hello, I do not understand why I paid extra for my order to get it faster and still to this day I have not received it, as part of the work we absolutely need and still nothing!
Acheteur Vérifié
purchased on 02/10/2020
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1
/5
★☆☆☆☆
I ordered 0.8 mm cut-off wheels, which are certainly what it says on them, but a check by them would have shown that they were much thicker, so I wouldn't recommend them and wouldn't recommend them either. The only positive thing is the super-fast delivery.
Acheteur Vérifié
purchased on 14/09/2020
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Answer from Intercash.Pro
Hello, Your order of September 14th left our premises on the 15th, and I'm delighted that you received it quickly. I see that you ordered 0.8 mm thick cut-off wheels, and that the dimensions are indicated on the wheels, but you're surprised that we don't check the thickness of each wheel.
No, we don't check the thickness or dimensions of all the products we sell, especially if there are usually no problems. Of course, if the product doesn't meet your expectations, there's no problem with a return and a full refund. Yours faithfully
No, we don't check the thickness or dimensions of all the products we sell, especially if there are usually no problems. Of course, if the product doesn't meet your expectations, there's no problem with a return and a full refund. Yours faithfully
1
/5
★☆☆☆☆
RECEIVED WRONG PRODUCT AND YOU ARE NOT REPLYING TO MY MAILS!!!!
Acheteur Vérifié
purchased on 19/07/2020
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Answer from Intercash.Pro
Hello, Your order dated July 19th left our premises on July 20th. Due to damage to your package during transport, we have resent the missing parts. Best regards
1
/5
★☆☆☆☆
Order placed on August 7th and still nothing received after 21 days. Customer service contacted 2 times (on the 20th and 27th) via the website but does not answer and turns a deaf ear. Should I post it on the detailing facebook groups to get an answer?
Acheteur Vérifié
purchased on 07/08/2020
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Answer from Intercash.Pro
Hello, I'm sorry about the mishandling of your order. A new shipment is in place for Monday with, as a small commercial gesture, a Good Stuff discovery kit. Best regards
1
/5
★☆☆☆☆
Received the wrong order. sent an email and no reply
Acheteur Vérifié
purchased on 14/08/2020
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1
/5
★☆☆☆☆
Super site I highly recommend I've never been disappointed
Acheteur Vérifié
purchased on 09/08/2020
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1
/5
★☆☆☆☆
I received my order, but when I opened the box it was already in bad shape, the 5l can of G4 was all damaged, the product had run out of the box. And now it's impossible to keep the product. I received a reply from Intercash pro asking me to return the product, to which I replied that it was impossible because the canister was no longer airtight. Now I'm waiting for a new contact.
Acheteur Vérifié
purchased on 28/05/2020
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1
/5
★☆☆☆☆
Non ho ricevuto l'oggetto come descritto...
Acheteur Vérifié
purchased on 15/06/2020
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1
/5
★☆☆☆☆
Tres mauvais , service client je n'en parle nous Somme le 7 juillet jai passer ma commande le 8juin je n'est toujours rien je ne peut pas faire tourner ma société avec des fournisseurs pareil.
Acheteur Vérifié
purchased on 07/06/2020
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Answer from Intercash.Pro
Hello. Thank you for your feedback. Your order was placed on June 7th and left on the 8th. It was scanned one last time by the post office on June 10th, but then nothing happened. Following a check of late delivery parcels, we opened an inquiry with Colissimo on June 29th. However, I can't find any email from you concerning an after-sales service request.
1
/5
★☆☆☆☆
When I bought three kochemie products from Intercashpro I was unfortunately very badly served! It took them almost 14 days to send my order, despite 3 unanswered emails (I just asked them when they planned to send the order), so the colissimo was useless as I received the parcel more than 3 weeks after ordering. And that's not all!
So I open the parcel and discover that one of the products had the cap open and it spilled completely into the box! So I paid for 3 products but in the end after 4 weeks I only received 2! I'm writing again to inform them and to warn them, but they still haven't replied !!!! You'd have to explain to me how the cap was unscrewed? since there's a safety device !!!! Customer service and after-sales are non-existent. So I sit on my product. I paid with my credit card, so there's no recourse like paypal.
They don't give a damn about their customers and have no scruples!!! Never again intercashpro! Unless you have money to throw out the window, run away. I strongly recommend that you don't buy from this dishonest site. It keeps them going and they don't deserve that at all.
Acheteur Vérifié
purchased on 14/05/2020
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Answer from Intercash.Pro
Hello. Thank you for your opinion. Your order of May 14th left our premises on May 15th, which means that it took 24 hours to prepare your order and give it to the post office, and not 14 days as you say. I'm OK with the delay in delivery, as the post office is always very affected by Covid at this time of year. I'm just surprised about one thing: how could a one-litre bottle be completely emptied without damaging the box? Sincerely
1
/5
★☆☆☆☆
I placed an order. I have an item that did not match. So I made a complaint to customer service...... And to this day, I'm still waiting for them to get back to me. I received my order on June 4th and sent the complaint the same day !!!!!!
Acheteur Vérifié
purchased on 17/05/2020
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1
/5
★☆☆☆☆
33 days before receiving my order, I know that the post office has something to do with it too (COVID) but Intercash.pro doesn't reply to my e-mails, which is frustrating.
Acheteur Vérifié
purchased on 30/04/2020
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Answer from Intercash.Pro
Hello, I have to admit that between the post office and the lack of staff, the Covid period is certainly not the best time to have top customer service. I sincerely regret it.
1
/5
★☆☆☆☆
After 20 days, my order has still not been delivered.
Acheteur Vérifié
purchased on 19/05/2020
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Answer from Intercash.Pro
Hello, your order was placed on May 19th and left our premises on May 20th. According to my tracking, you received it on June 3rd in Belgium, i.e. 13 days after shipment or 14 days from the date of your order. Under normal circumstances, I'd say that 13-day delivery in Belgium is a bit excessive. In the Covid period, I find the delivery time a little long, but I'm not unhappy about it.
1
/5
★☆☆☆☆
No answer to my questions and still waiting for delivery since a week after paying the 12 euros shipping costs by chronopost! I don't even know if I'll ever be delivered.
Acheteur Vérifié
purchased on 24/05/2020
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Answer from Intercash.Pro
Your order of May 24th left our premises on May 25th. I'm sorry that Chronopost didn't manage to make the fast delivery you were expecting.
1
/5
★☆☆☆☆
Order partially received, 1 month and a half later and despite 2 telephone reminders still nothing on the receipt of the missing items.
Acheteur Vérifié
purchased on 12/04/2020
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Answer from Intercash.Pro
Hello, your order of April 12 left our premises on April 15. It seems to me that a second shipment took place on May 15th to settle your order. Best regards
1
/5
★☆☆☆☆
More than a month and I still haven't received my order. never again!
Acheteur Vérifié
purchased on 22/04/2020
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1
/5
★☆☆☆☆
It will soon be 1 month since I ordered and I haven't received the products.
Acheteur Vérifié
purchased on 26/04/2020
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Answer from Intercash.Pro
Hello, the delivery tracking shows me that your parcel has been received.
1
/5
★☆☆☆☆
Still not received and no response from customer service
Acheteur Vérifié
purchased on 09/05/2020
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Answer from Intercash.Pro
Hello. your order of may 9th left on may 10th. alas, the post office will take 15 days to deliver. sorry.
1
/5
★☆☆☆☆
Disappointing!! order for 165 euros! 1 month delivery time to finally receive an incomplete order. Out of a menzerna kit composed of 4 cans, only 3 were delivered!!! Customer service is unreachable, mailbox saturated, which suggests the seriousness of the company .....
Acheteur Vérifié
purchased on 16/04/2020
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Answer from Intercash.Pro
Hello, your order of April 16th left our premises on April 17th. I'm sorry about the voicemail on my mobile, but we weren't very well staffed during Covid. Best regards.
1
/5
★☆☆☆☆
Order placed on the 17th to date I have received nothing and no one answers me when I ask about my order. No customer service.
Acheteur Vérifié
purchased on 17/04/2020
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Answer from Intercash.Pro
Hello, your order of April 17th left on April 17th. Sorry for the delay of delivery of the post office during the Covid. Cordially
1
/5
★☆☆☆☆
Paying 6€ colissimo for an order that takes 28 days to arrive, that's not normal.
Acheteur Vérifié
purchased on 30/03/2020
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Answer from Intercash.Pro
Hello, we are sorry for the bad management of your delivery because of the confinement. I took the liberty to offer you a voucher of 6€ valid 1 year that you will find in your account. Do not hesitate to contact me if you need any information. Best regards
1
/5
★☆☆☆☆
Ordered sinto Pierre with hardener I received the tube of hardener empty so unusable Unreachable by phone
Acheteur Vérifié
purchased on 07/04/2020
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