/10
★★★★★
based on 4612 published reviews
★★★★★
based on 4612 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Ordered 2 products. The head of the INTERCASHPRO company calls me to tell me that there is only one product left and will no longer have this type of product. I decided to ship the last product and get my money back for the 2nd one. I've been waiting 15 days for my money back.
Dominique G.
purchased on 29/04/2024
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Answer from
Intercash.Pro
Hello,
Thank you for your feedback.
Checked your payment, you were only charged for one product, not 2 😉
Thank you for your feedback.
Checked your payment, you were only charged for one product, not 2 😉
1/5
★☆☆☆☆
I ordered a pot of resin and received it on time, but it leaked. I returned the package directly, contacted Intercash twice and got no answer! 33€ lost !!!!!!
Benjamin G.
purchased on 05/02/2024
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Answer from
Intercash.Pro
Hello, I'm sorry you had a problem with your delivery. Your parcel is still in your relay point awaiting delivery. It is not being returned and has therefore not triggered an alert with us. I have just asked Colissimo to put it on return shipper and the refund will follow. Best regards Jean-Francois
1/5
★☆☆☆☆
I called 3 times to find out where my order was, a boss who didn't try to find out what the problem was and who looks down on you.
Frédéric J.
purchased on 28/11/2023
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Answer from
Intercash.Pro
Hello, thank you for your feedback. If I had wanted to take you at face value, I wouldn't have bothered with a second shipment directly from Germany. Don't you offer to call you back after your internship? Sincerely
1/5
★☆☆☆☆
I ordered a parcel but received it for another person.
Oumar T.
purchased on 10/09/2023
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Answer from
Intercash.Pro
Hello, I don't understand. You send me an email to thank me for the fast delivery and then you put a negative review. You don't reply to my message either. I assume that everything is fine. Sincerely
1/5
★☆☆☆☆
Delivery times not respected. Purchase of spray paint from a brand that I use and for which my supplier was out of stock: product out of date, traces of rust on the cans and unusable product.
Alexis A.
purchased on 16/08/2023
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Answer from
Intercash.Pro
Hello, Your order of Wednesday August 16 at 12:03 was prepared the same day at 13:56 and shipped at 14:13. It was delivered on Friday, August 18 at 11:56 am. That's less than 48 hours to make a delivery. Concerning the paint cans (out of date, rusty, unusable) I'm surprised not to have had any message (email or phone) and directly an unfavorable opinion. Sincerely
1/5
★☆☆☆☆
Ainda não recebi o produto.
Onisvan Alves Evangelista O.
purchased on 10/07/2023
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1/5
★☆☆☆☆
I received an order for 2 jars of bi-component glue. the products must not have been sufficiently packaged and one of the jars was damaged at reception. i made a request to the complaints department 5 days ago but still no news...it's double punishment :-((
Stephane D.
purchased on 22/03/2023
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1/5
★☆☆☆☆
Poorly protected product. The can arrived pierced and deformed. The cardboard sponged the product I do not think it is that transport because tape was put around the cap because it was broken, In short a shame.
Francois R.
purchased on 19/01/2023
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Answer from
Intercash.Pro
Hello, Do you honestly believe that we would take the risk of shipping a defective or leaking 5-liter drum with the possibility that it might never arrive at our customer's premises? To be on the safe side, we tape all bottles or cans of liquid product to minimize the risk of leakage. We then package the bottles and cans in a plastic bag. In fact, your 5-liter can was shipped in a much larger box than necessary, which we filled with cushioning to ensure that such delicate products could not be damaged during the journey. Sincerely
1/5
★☆☆☆☆
Please note that the product ordered does not conform to the order!
Acheteur Vérifié
purchased on 24/07/2022
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Answer from
Intercash.Pro
Thank you for your feedback. If there is an error in the preparation of your order, why not let us know? I can't find any message from you about an order preparation error. Sincerely
1/5
★☆☆☆☆
While the product is very good, the delivery price is good but the delivery itself was very bad. The box the products arrived in was very damaged. The two 5-liter cans of G4 are almost damaged beyond safe use. The cans are so damaged that the contents are now under pressure, making it very difficult to use the contents. G4 is a TOXIC product, the vapors are debilitating and the product is also extremely flammable.
There was no warning of any of this on the box, there were no warnings about keeping the box upright or the toxic contents of G4. I am very concerned because if the G4 boxes had been punctured with fumes and the liquid could have injured the delivery agent. I will leave a negative review on this product.
Acheteur Vérifié
purchased on 20/07/2022
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Answer from
Intercash.Pro
Hello, Thank you for your feedback highlighting the good pricing of the products on sale on our site and the reasonable transport cost of our shipments.
1/5
★☆☆☆☆
I should have received my parcel today and still nothing following your problems which is not mine on the other hand there is not hu worries for the payment.
Acheteur Vérifié
purchased on 08/07/2022
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1/5
★☆☆☆☆
I have not yet received these brushes. Emailing customer service is also unanswered. I am very disappointed.
Acheteur Vérifié
purchased on 24/06/2022
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Answer from
Intercash.Pro
Hello, Your June 24 order arrived in the United States on July 2. We have an ongoing request with USPS to expedite the delivery of your package. We apologize for the delay. Sincerely
1/5
★☆☆☆☆
Order not sent despite my 2 telephone reminders. The Post Office has a good back! I found the product elsewhere. Please reimburse me without delay. Thank you
Acheteur Vérifié
purchased on 29/06/2022
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1/5
★☆☆☆☆
My first order of 28/06/2022 was delivered on 30/06/2022 my second order of 28/06/2022 we are 6/07/2022 still in preparation for the payment no problem you withdraw the money immediately but there after several reminders no response so for me after receiving the coli there will be no more order this site is not serious so not reliable! Avoid!
Acheteur Vérifié
purchased on 28/06/2022
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1/5
★☆☆☆☆
I received the product of another customer I had to send him his by mail at my expense and I'm still waiting for my product it's a shame I'll make you a reputation like never again I order from you disgusted
Acheteur Vérifié
purchased on 04/06/2022
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Answer from
Intercash.Pro
Hello, Thank you for your feedback. I'm sorry about the labelling error on your parcel. Customer service is very important to our company and rather than stupidly replying to your complaint by email, I took the trouble to phone you the same day. I have left you a message which you will find in your telephone. Sincerely
1/5
★☆☆☆☆
Wrong product. I ordret a light/silver wax, at recived a white.
Acheteur Vérifié
purchased on 11/06/2022
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1/5
★☆☆☆☆
Almost 2 months to receive it and no answer to my mails
Acheteur Vérifié
purchased on 24/04/2022
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Answer from
Intercash.Pro
Hello, Thank you for your feedback. I confirm, no answer to your emails since we spoke on the phone.
1/5
★☆☆☆☆
Undelivered products
Acheteur Vérifié
purchased on 10/05/2022
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1/5
★☆☆☆☆
Ordered cold steel burnisher "black", received the product quite quickly, but in "brown". Mails made to customer service two weeks ago, no reply to date!?
Acheteur Vérifié
purchased on 11/05/2022
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1/5
★☆☆☆☆
Ordered bulbs out of order
Acheteur Vérifié
purchased on 05/01/2022
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1/5
★☆☆☆☆
Order placed on 29 August 2021 and still not delivered, parcel still with the sender, look for the error, it does not give desire to renew....
Acheteur Vérifié
purchased on 29/08/2021
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1/5
★☆☆☆☆
This is my 2nd order with Intercash and I still have the same problem. Stock item ordered on July 6th, packing slip created the same day but parcel only shipped on the 19th !!!! As luck would have it, the parcel was dispatched on the first working day after I had contacted customer service, which, as with my first order, went unanswered. But I suppose it will be like my first order, Intercash will be more responsive to respond to my negative review and try to contradict my words. Alas, it is not possible to add a screenshot to my review to prove that there were still shortcomings in the processing of the order.....
Acheteur Vérifié
purchased on 06/07/2021
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1/5
★☆☆☆☆
E la prima volta che compro da questo venditore e sono rimasto deluso, ho effettuato l'ordine di domenica e mi hanno subito risposto, il lunedi mi dicono di aver spedito i prodotti e mi mandano il link per il tracciamento, ma questo link per 2 settimane non risultava il codice spedizione, cosi mi sono rivolto a paypal raccontando l'accaduto e loro hanno provveduto al tutto, io ho inviato diverse email e mai avuto risposta, alla fine il pacco mi e arrivato ma non bisogna comportarsi cosi con i clienti che spendono soldi da loro. Io personalmente non ci ritornerei.
Acheteur Vérifié
purchased on 04/07/2021
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1/5
★☆☆☆☆
Inter cash is not responsible for the quantity of paint. This paint scratches as soon as you touch it, even after 10 minutes of mixing the paint, you get matt and gloss... I bought some exterior paint. And. Now. Miracle all is well even after 5 days at sea. The special zodiac can is worth. 36 euros for 0.5 liters. The can of special exterior paint. 7 hours .... Search for errors ???????
Acheteur Vérifié
purchased on 06/07/2021
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1/5
★☆☆☆☆
When I received my package, it was damaged in shipping and the 3 pieces I ordered were not there. Would you please reply to my e-mail.
Acheteur Vérifié
purchased on 09/06/2021
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1/5
★☆☆☆☆
I chose express delivery for which I paid 15e, and received the article 1 week later. I don't mind that a classic delivery takes 1 week, but I don't want to claim that express delivery is available at a high price.
Acheteur Vérifié
purchased on 09/06/2021
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1/5
★☆☆☆☆
I never received the product and my complaint is still unanswered.
Acheteur Vérifié
purchased on 23/05/2021
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Answer from
Intercash.Pro
Hello, your order dated May 23rd was handed over to the carrier on May 25th. I can see from the delivery tracking that the carrier is trying to contact you, probably to get details of your address or to arrange an appointment to finalize delivery. Please check your emails and do not hesitate to contact me if necessary. Please check your emails and do not hesitate to contact me if necessary. Sincerely JF
1/5
★☆☆☆☆
From my last order one object was missing i send at least 3 emails and never got any response. I paid for something that never got but no-one told me anything. Pretty bad for such a store
Acheteur Vérifié
purchased on 26/03/2021
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Answer from
Intercash.Pro
Hello, I'm sorry there was a missing product in your order, but we immediately shipped the missing product. I apologize for the delay in shipping this part due to the difficulties in shipping to your country. The tracking number is in place on your customer area and the package has arrived in your country. You should receive it shortly.
Sincerely *** Hello, I'm sorry there was a missing product in your order, but we immediately shipped the missing product. I apologize for the delay in shipping this part due to the difficulties in shipping to your country. The tracking number is in place on your customer area and the package has arrived in your country. You should not be long in receiving it. Best Regards
Sincerely *** Hello, I'm sorry there was a missing product in your order, but we immediately shipped the missing product. I apologize for the delay in shipping this part due to the difficulties in shipping to your country. The tracking number is in place on your customer area and the package has arrived in your country. You should not be long in receiving it. Best Regards
1/5
★☆☆☆☆
En primer lugar antes de hacer el pedido, pregunté con 3 mensajes a los vendedores que tenían un error en el producto marcado, ya que el precio que me cobraban era el tamaño grande pero especificaban el pequeño. Pues no contestaron ningún mensaje de los 3 enviados.
Después se retrasó el pedido en llegar, cosa que puede pasar.
Me veo ROBADO Y ESTAFADO por esta gente que cobra el tamaño grande y te pone el pequeño.
Acheteur Vérifié
purchased on 15/02/2021
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1/5
★☆☆☆☆
In the parcel delivered by the Courier, one of the products ordered was missing, the varnish 3M 50383 Small LIQUIDE ULTRA FIN - blue - 250 ml Ref. 5385 15,41 €. INTERCASH.PRO customer service never replied to my e-mails. I was forced to open a dispute with PayPal.
Acheteur Vérifié
purchased on 16/01/2021
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1/5
★☆☆☆☆
Hadden het product niet binnen terwijl het op stock stond en 2 dagen ging duren volgens site en heb drie weken moeten . zelf twee maal moeten bellen om te weten wanneer het toekwam
Acheteur Vérifié
purchased on 04/11/2020
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1/5
★☆☆☆☆
Ad oggi non ho ancora ricevuto il prodotto.
Acheteur Vérifié
purchased on 01/12/2020
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1/5
★☆☆☆☆
Order on 25/11/2020 still not delivered, and not even left the depot on 7/12/2020 collected since then
Acheteur Vérifié
purchased on 25/11/2020
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1/5
★☆☆☆☆
Order not sent, no response to the email. After 4 calls finally an answer and they tell me that my order is lost other permit, I understand and ask nothing, I am told that the order will be processed in the day and that I will have a gift supposedly useful. All this for a total of 1 month waiting and nothing else in the package that the product ordered. I may be unlucky but I wouldn't recommend intercashpro.
Acheteur Vérifié
purchased on 15/09/2020
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1/5
★☆☆☆☆
Hello, I do not understand why I paid extra for my order to get it faster and still to this day I have not received it, as part of the work we absolutely need and still nothing!
Acheteur Vérifié
purchased on 02/10/2020
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1/5
★☆☆☆☆
I ordered 0.8 mm cut-off wheels, which are certainly what it says on them, but a check by them would have shown that they were much thicker, so I wouldn't recommend them and wouldn't recommend them either. The only positive thing is the super-fast delivery.
Acheteur Vérifié
purchased on 14/09/2020
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Answer from
Intercash.Pro
Hello, Your order of September 14th left our premises on the 15th, and I'm delighted that you received it quickly. I see that you ordered 0.8 mm thick cut-off wheels, and that the dimensions are indicated on the wheels, but you're surprised that we don't check the thickness of each wheel.
No, we don't check the thickness or dimensions of all the products we sell, especially if there are usually no problems. Of course, if the product doesn't meet your expectations, there's no problem with a return and a full refund. Yours faithfully
No, we don't check the thickness or dimensions of all the products we sell, especially if there are usually no problems. Of course, if the product doesn't meet your expectations, there's no problem with a return and a full refund. Yours faithfully
1/5
★☆☆☆☆
RECEIVED WRONG PRODUCT AND YOU ARE NOT REPLYING TO MY MAILS!!!!
Acheteur Vérifié
purchased on 19/07/2020
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Answer from
Intercash.Pro
Hello, Your order dated July 19th left our premises on July 20th. Due to damage to your package during transport, we have resent the missing parts. Best regards
1/5
★☆☆☆☆
Order placed on August 7th and still nothing received after 21 days. Customer service contacted 2 times (on the 20th and 27th) via the website but does not answer and turns a deaf ear. Should I post it on the detailing facebook groups to get an answer?
Acheteur Vérifié
purchased on 07/08/2020
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Answer from
Intercash.Pro
Hello, I'm sorry about the mishandling of your order. A new shipment is in place for Monday with, as a small commercial gesture, a Good Stuff discovery kit. Best regards
1/5
★☆☆☆☆
Received the wrong order. sent an email and no reply
Acheteur Vérifié
purchased on 14/08/2020
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1/5
★☆☆☆☆
Super site I highly recommend I've never been disappointed
Acheteur Vérifié
purchased on 09/08/2020
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1/5
★☆☆☆☆
I received my order, but when I opened the box it was already in bad shape, the 5l can of G4 was all damaged, the product had run out of the box. And now it's impossible to keep the product. I received a reply from Intercash pro asking me to return the product, to which I replied that it was impossible because the canister was no longer airtight. Now I'm waiting for a new contact.
Acheteur Vérifié
purchased on 28/05/2020
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1/5
★☆☆☆☆
Non ho ricevuto l'oggetto come descritto...
Acheteur Vérifié
purchased on 15/06/2020
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1/5
★☆☆☆☆
Tres mauvais , service client je n'en parle nous Somme le 7 juillet jai passer ma commande le 8juin je n'est toujours rien je ne peut pas faire tourner ma société avec des fournisseurs pareil.
Acheteur Vérifié
purchased on 07/06/2020
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Answer from
Intercash.Pro
Hello. Thank you for your feedback. Your order was placed on June 7th and left on the 8th. It was scanned one last time by the post office on June 10th, but then nothing happened. Following a check of late delivery parcels, we opened an inquiry with Colissimo on June 29th. However, I can't find any email from you concerning an after-sales service request.
1/5
★☆☆☆☆
When I bought three kochemie products from Intercashpro I was unfortunately very badly served! It took them almost 14 days to send my order, despite 3 unanswered emails (I just asked them when they planned to send the order), so the colissimo was useless as I received the parcel more than 3 weeks after ordering. And that's not all!
So I open the parcel and discover that one of the products had the cap open and it spilled completely into the box! So I paid for 3 products but in the end after 4 weeks I only received 2! I'm writing again to inform them and to warn them, but they still haven't replied !!!! You'd have to explain to me how the cap was unscrewed? since there's a safety device !!!! Customer service and after-sales are non-existent. So I sit on my product. I paid with my credit card, so there's no recourse like paypal.
They don't give a damn about their customers and have no scruples!!! Never again intercashpro! Unless you have money to throw out the window, run away. I strongly recommend that you don't buy from this dishonest site. It keeps them going and they don't deserve that at all.
Acheteur Vérifié
purchased on 14/05/2020
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Answer from
Intercash.Pro
Hello. Thank you for your opinion. Your order of May 14th left our premises on May 15th, which means that it took 24 hours to prepare your order and give it to the post office, and not 14 days as you say. I'm OK with the delay in delivery, as the post office is always very affected by Covid at this time of year. I'm just surprised about one thing: how could a one-litre bottle be completely emptied without damaging the box? Sincerely
1/5
★☆☆☆☆
I placed an order. I have an item that did not match. So I made a complaint to customer service...... And to this day, I'm still waiting for them to get back to me. I received my order on June 4th and sent the complaint the same day !!!!!!
Acheteur Vérifié
purchased on 17/05/2020
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1/5
★☆☆☆☆
33 days before receiving my order, I know that the post office has something to do with it too (COVID) but Intercash.pro doesn't reply to my e-mails, which is frustrating.
Acheteur Vérifié
purchased on 30/04/2020
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Answer from
Intercash.Pro
Hello, I have to admit that between the post office and the lack of staff, the Covid period is certainly not the best time to have top customer service. I sincerely regret it.
1/5
★☆☆☆☆
After 20 days, my order has still not been delivered.
Acheteur Vérifié
purchased on 19/05/2020
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Answer from
Intercash.Pro
Hello, your order was placed on May 19th and left our premises on May 20th. According to my tracking, you received it on June 3rd in Belgium, i.e. 13 days after shipment or 14 days from the date of your order. Under normal circumstances, I'd say that 13-day delivery in Belgium is a bit excessive. In the Covid period, I find the delivery time a little long, but I'm not unhappy about it.
1/5
★☆☆☆☆
No answer to my questions and still waiting for delivery since a week after paying the 12 euros shipping costs by chronopost! I don't even know if I'll ever be delivered.
Acheteur Vérifié
purchased on 24/05/2020
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Answer from
Intercash.Pro
Your order of May 24th left our premises on May 25th. I'm sorry that Chronopost didn't manage to make the fast delivery you were expecting.
1/5
★☆☆☆☆
Order partially received, 1 month and a half later and despite 2 telephone reminders still nothing on the receipt of the missing items.
Acheteur Vérifié
purchased on 12/04/2020
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Answer from
Intercash.Pro
Hello, your order of April 12 left our premises on April 15. It seems to me that a second shipment took place on May 15th to settle your order. Best regards
1/5
★☆☆☆☆
More than a month and I still haven't received my order. never again!
Acheteur Vérifié
purchased on 22/04/2020
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1/5
★☆☆☆☆
It will soon be 1 month since I ordered and I haven't received the products.
Acheteur Vérifié
purchased on 26/04/2020
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Answer from
Intercash.Pro
Hello, the delivery tracking shows me that your parcel has been received.
1/5
★☆☆☆☆
Still not received and no response from customer service
Acheteur Vérifié
purchased on 09/05/2020
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Answer from
Intercash.Pro
Hello. your order of may 9th left on may 10th. alas, the post office will take 15 days to deliver. sorry.
1/5
★☆☆☆☆
Disappointing!! order for 165 euros! 1 month delivery time to finally receive an incomplete order. Out of a menzerna kit composed of 4 cans, only 3 were delivered!!! Customer service is unreachable, mailbox saturated, which suggests the seriousness of the company .....
Acheteur Vérifié
purchased on 16/04/2020
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Answer from
Intercash.Pro
Hello, your order of April 16th left our premises on April 17th. I'm sorry about the voicemail on my mobile, but we weren't very well staffed during Covid. Best regards.
1/5
★☆☆☆☆
Order placed on the 17th to date I have received nothing and no one answers me when I ask about my order. No customer service.
Acheteur Vérifié
purchased on 17/04/2020
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Answer from
Intercash.Pro
Hello, your order of April 17th left on April 17th. Sorry for the delay of delivery of the post office during the Covid. Cordially
1/5
★☆☆☆☆
Paying 6€ colissimo for an order that takes 28 days to arrive, that's not normal.
Acheteur Vérifié
purchased on 30/03/2020
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Answer from
Intercash.Pro
Hello, we are sorry for the bad management of your delivery because of the confinement. I took the liberty to offer you a voucher of 6€ valid 1 year that you will find in your account. Do not hesitate to contact me if you need any information. Best regards
1/5
★☆☆☆☆
Ordered sinto Pierre with hardener I received the tube of hardener empty so unusable Unreachable by phone
Acheteur Vérifié
purchased on 07/04/2020
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1/5
★☆☆☆☆
Order not yet received, hope to have it soon!
Acheteur Vérifié
purchased on 07/04/2020
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Answer from
Intercash.Pro
Hello, we're sorry for the delay in the delivery of your order. The Corona virus is seriously disrupting deliveries. We're sorry about that 🙁
1/5
★☆☆☆☆
Still undelivered despite €12 Chronopost for delivery in 18 hours order from 27/03/2020 to today 07/04/2020 !!!!!!!
Acheteur Vérifié
purchased on 30/03/2020
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Answer from
Intercash.Pro
Hello, I've sent a complaint to the government about the Covid 19 disrupting your delivery. More seriously, I'm sorry for the delay in your order, but the current situation doesn't help us to make a fast delivery. I am truly sorry.
1/5
★☆☆☆☆
I placed my order on 23/03/2020 by paying a chronopost at 12 euros and on March 31 I still do not have this order.
Acheteur Vérifié
purchased on 23/03/2020
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Answer from
Intercash.Pro
Hello, sorry for the delay in the delivery of your parcel. Transport is quite disrupted during this Covid period.
1/5
★☆☆☆☆
My order didnt arrived one month and i have no answer whats the problem
Acheteur Vérifié
purchased on 06/03/2020
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Answer from
Intercash.Pro
Bonjour. Votre commande du 6 mars est en cours de livraison, mais la situation avec le Covid 19 entraîne des retards d'acheminement notamment vers votre pays, la Macédoine. En date du 19 mars, votre colis est arrivé dans votre pays. Cordialement Hello. Your order of March 6 is in the process of delivery, but the situation with the Covid 19 causes delays in delivery especially to your country, Macedonia. As of March 19, your package has arrived in your country. Best Regards