/10
★★★★★
based on 4136 published reviews
★★★★★
based on 4136 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Order still in preparation, two weeks after ordering. No prospect of delivery date (D+8 not respected). To be seen on the condition of the parcel on arrival and the quality of the items ordered.
Bruno G.
purchased on 11/06/2021
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Answer from
John Steel
Hello, thank you for your comment. Our advertised lead times always exclude weekends, in the case of D+8 and D+15, so Saturdays and Sundays must be counted as days not taken into account for production. If you have any questions, we'll be happy to answer them via the means of contact indicated on the site.
1/5
★☆☆☆☆
Delivery in very poor condition
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. In case of defect, wrong delivery, or any other element which seems suspicious to you, do not hesitate to contact us by telephone or via the contact form. We will study any anomaly with you and try to find a satisfactory solution.
1/5
★☆☆☆☆
Delivery in very poor condition
Acheteur Vérifié
purchased on 30/05/2021
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Answer from
John Steel
Hello, thank you for your comment. In case of defect, wrong delivery, or any other element which seems suspicious to you, do not hesitate to contact us by telephone or via the contact form. We will study any anomaly with you and try to find a satisfactory solution.
1/5
★☆☆☆☆
Hello John Dit mon gars, you're a little off your rocker. You're asking me to evaluate my order when you haven't delivered yet. On the other hand, payment has been received. Should I be worried? See you later comrade Raphaël Bouziane
Acheteur Vérifié
purchased on 06/05/2021
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Answer from
John Steel
Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter
1/5
★☆☆☆☆
Hello John Dit mon gars, you're a little off your rocker. You're asking me to evaluate my order when you haven't delivered yet. On the other hand, payment has been received. Should I be worried? See you later comrade Raphaël Bouziane
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are being regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter
1/5
★☆☆☆☆
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
Hervé L.
purchased on 30/04/2021
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Answer from
John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
1/5
★☆☆☆☆
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
1/5
★☆☆☆☆
I still haven't received anything. It's been 15 days since I ordered.
Acheteur Vérifié
purchased on 29/03/2021
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Answer from
John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
1/5
★☆☆☆☆
I still haven't received anything. It's been 15 days since I ordered.
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
1/5
★☆☆☆☆
Sheet metal delivered heavily scratched. This is normal for customer service. I do not recommend this company in any way. For me it's 0/10
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your feedback. As explained to you on the phone and mentioned in the product data sheet, pearlized aluminum can be scratched to varying degrees. Depending on your project, it's advisable to choose film-coated sheet metal for an aesthetic and tip-top finish 😉
1/5
★☆☆☆☆
I never received the product
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. We apologize for the inconvenience. Unfortunately, with the current health situation, your order is still pending in our workshop. We will contact you to find a solution. Sincerely, John
1/5
★☆☆☆☆
Order dated April 20, today is May 10, still no news. No delivery tracking number. Tracking of my order blocked on April 23 in preparation " "
Acheteur Vérifié
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1/5
★☆☆☆☆
No customer service
Acheteur Vérifié
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Answer from
John Steel
Mr. Perroncel, On 08/12 you submitted a cancellation request without any explanation. As this was a made-to-measure product, we refused in accordance with article 8 of our General Terms and Conditions. You then informed us of a quality problem, and in response we asked you for photos of the part in order to process your complaint. To date, we have still not received your photos...
1/5
★☆☆☆☆
The explanations are very inadequate. The plate I wanted to order was intended for the bottom of a trailer. The plate was delivered in an envelope. Telephone advice is not up to scratch. Big problem with dimensions
Acheteur Vérifié
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Answer from
John Steel
Hello, you have ordered a brushed stainless steel plate measuring 243 mm x 122 mm, and we have delivered a part in conformity with your order. Under no circumstances do we advise you to use a brushed stainless steel plate for a trailer floor. We recommend either galvanized steel or non-slip aluminum. The Steel Team
1/5
★☆☆☆☆
Deadlines far too long, part made with half the holes, in short I had to do the job myself 10 days late and lost 100 bucks. too bad the concept is good.
Acheteur Vérifié
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Answer from
John Steel
Hello, We apologize for the delay in the delivery of your order due to the various bank holidays and long weekends in May. We have sent you a credit note for the amount of the defective part. Yours faithfully
1/5
★☆☆☆☆
Bad cut, bad job
Acheteur Vérifié
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Answer from
John Steel
Hello, Our customer service has contacted you and explained the technical constraints related to your request which caused the non-conformity of the part. We have therefore reimbursed you and apologize for the part received. Have a nice day.
1/5
★☆☆☆☆
I've given it one star because you're forcing me to comment when I have nothing to say.
Acheteur Vérifié
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Answer from
John Steel
Hello, You are under no obligation to leave a comment on the service you have received. Commenting on your order is completely optional. We wish you a nice day.
1/5
★☆☆☆☆
The address was very badly written fortunately it is a small village the letter carrier was able to solve the enigma of the half of the missing address the parts are scratched and blackened at this price there it is 0
Acheteur Vérifié
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Answer from
John Steel
Hello, We have identified and corrected the error concerning the incorrectly written delivery address. Our customer service department has contacted you regarding your order, and you have assured us that the parts are exactly what you wanted, and that the scratches caused by the roughness of the material are not a problem for your intended use. Good day to you.
1/5
★☆☆☆☆
Order of a part the diameter of the holes must be indicated IN RADIUS and not in DIAMETER when one drills a hole one says I use a drill of 8 and not a drill of a radius of 4 The parcel is dispatched in point relay without any Name of recipient, after a few days not receiving notice I go to the relay, after research the parcel was there but without Name Assessment: Company NUL
Acheteur Vérifié
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Answer from
John Steel
Hello Alain, Thank you for your feedback. You're right, it's not logical to indicate a drilling radius and that's why we're going to modify this parameter. We are still investigating the cause of the absence of the name of the addressee. We understand your dissatisfaction and wish you a pleasant day.
1/5
★☆☆☆☆
The delivery service is catastrophic, the instructions given by the delivery person are not even taken into account. As a result, for a Christmas present, I still don't have the product concerned. It's lost in a relay point where it apparently never arrived. I'm waiting for the return to john steel to ask for a refund. I won't recommend john steel anymore
Acheteur Vérifié
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Answer from
John Steel
We are sorry that you were not completely satisfied with our service. According to our internal information, the package was shipped on 21/12. The driver came to your home on December 26 and 28, 2017 without being able to deliver the package. We have refunded your order. We remain at your disposal for any further inquiries.
1/5
★☆☆☆☆
Delivery almost twice as late as promised, and only because I pointed it out, just an apology because there's work to be done... Then, when the parts didn't arrive, because I'd misread a measurement, which they recognized was possible, their only gesture was to give me a 10% discount on a price that had been increased by 40% on a new order. Commercial sense? In short... Not cool...
Acheteur Vérifié
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1/5
★☆☆☆☆
No news since my order.
Acheteur Vérifié
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Answer from
John Steel
Hello Bernard, We have sent several emails to track your order: 5/10 - 22h49 - order confirmation; 6/10 - 7h49 - order preparation; 16/10 - 10h15 - parcel dispatched. Have you checked your spam? The parcel should arrive today. Have a nice day, SteelTeam