/10
★★★★★
based on 4136 published reviews
★★★★★
based on 4136 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The online tool is impractical
Yann R.
purchased on 22/09/2024
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Answer from
John Steel
Thank you for your feedback!
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
2/5
★★☆☆☆
I think it's very, very expensive.
Meubles M.
purchased on 27/07/2024
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Answer from
John Steel
Hello,
We completely understand that price is an important factor in your purchasing decision, but you've been through our services anyway? If you have any further questions or concerns, please do not hesitate to contact us.
John Steel.
We completely understand that price is an important factor in your purchasing decision, but you've been through our services anyway? If you have any further questions or concerns, please do not hesitate to contact us.
John Steel.
3/5
★★★☆☆
The parcel conforms to my order and is very well packaged.... but TNT has made this experience very bad: TNT called me to tell me that they couldn't find my address (Amazon, Chronopost ... have no problem), and this without even going out...and they left the parcel with me in a shop more than 20 kms away (there and back). Having paid for home delivery, I find this way of treating customers deplorable! Change delivery company!
Gilles G.
purchased on 02/06/2024
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Answer from
John Steel
Hello Gilles,
Thank you for taking the time to share your experience with us. We are delighted to hear that the parcel was as you ordered and that the packaging met your expectations. However, we are sorry to hear that the delivery did not live up to your expectations.
We fully understand your frustration with TNT's delivery service. It is unacceptable that you had to travel such a long distance to collect your parcel, especially after paying for home delivery. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused.
We take your feedback on the services of our delivery partners very seriously. Please be assured that we will immediately report your experience to TNT to prevent this type of situation from recurring in the future.
Sincerely, John Steel.
Thank you for taking the time to share your experience with us. We are delighted to hear that the parcel was as you ordered and that the packaging met your expectations. However, we are sorry to hear that the delivery did not live up to your expectations.
We fully understand your frustration with TNT's delivery service. It is unacceptable that you had to travel such a long distance to collect your parcel, especially after paying for home delivery. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused.
We take your feedback on the services of our delivery partners very seriously. Please be assured that we will immediately report your experience to TNT to prevent this type of situation from recurring in the future.
Sincerely, John Steel.
2/5
★★☆☆☆
There were scratches on my coin
Elsa B.
purchased on 22/05/2024
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Answer from
John Steel
Hello Elsa,
Thank you for sharing your thoughts about your recent order. We're sorry to hear that your piece arrived with scratches.
We would like to inform you that, as stated in the product sheet, the raw material used for this piece has a 95% probability of arriving with scratches. This is due to the nature of the material and the manufacturing process. We make a point of detailing this information in the product description so that our customers are fully aware of what to expect.
Thank you for your understanding.
Yours sincerely, John Steel.
Thank you for sharing your thoughts about your recent order. We're sorry to hear that your piece arrived with scratches.
We would like to inform you that, as stated in the product sheet, the raw material used for this piece has a 95% probability of arriving with scratches. This is due to the nature of the material and the manufacturing process. We make a point of detailing this information in the product description so that our customers are fully aware of what to expect.
Thank you for your understanding.
Yours sincerely, John Steel.
2/5
★★☆☆☆
I ordered a small steel plate to make the top of a table: it arrived scratched and with impressions of cogs that must have been placed on it. No protective film was affixed to it, even though this is clearly indicated on the website. No doubt I must have benefited from a fall that must have been lying around...
Pascaline F.
purchased on 15/04/2024
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2/5
★★☆☆☆
Perfect cutting, delivery time and packaging BUT "home" delivery never arrived...at home!
Remi P.
purchased on 25/04/2024
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Answer from
John Steel
Hello Rémi,
We sincerely apologize for the inconvenience you experienced during the delivery of your order. Your situation is quite exceptional and does not reflect the quality of service we strive to provide to our customers.
We would like to inform you that the problem is due to poor handling of your order by our carrier. We are currently in the process of resolving this problem to avoid any recurrence in the future.
We assure you that we are doing everything in our power to ensure that you, and all our customers, do not have to face this kind of situation again.
We thank you for your understanding and remain at your disposal should you have any further questions or concerns.
Yours sincerely, John Steel
We sincerely apologize for the inconvenience you experienced during the delivery of your order. Your situation is quite exceptional and does not reflect the quality of service we strive to provide to our customers.
We would like to inform you that the problem is due to poor handling of your order by our carrier. We are currently in the process of resolving this problem to avoid any recurrence in the future.
We assure you that we are doing everything in our power to ensure that you, and all our customers, do not have to face this kind of situation again.
We thank you for your understanding and remain at your disposal should you have any further questions or concerns.
Yours sincerely, John Steel
2/5
★★☆☆☆
I didn't understand that raw steel meant that the part would arrive very marked with scratches 1 mm deep.
Jean Francois M.
purchased on 20/01/2024
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Answer from
John Steel
Good day to you,
Thank you for your comment and feedback.
Indeed, it is important to understand what the material is.
In the case of a raw material, which is a material without PVC film.
It will be scratched, it's almost inevitable.
That's why the choice of material is so important, and our team is happy to advise you according to your needs.
Don't hesitate to give us a call or use our contact form.
Best regards,
John
Thank you for your comment and feedback.
Indeed, it is important to understand what the material is.
In the case of a raw material, which is a material without PVC film.
It will be scratched, it's almost inevitable.
That's why the choice of material is so important, and our team is happy to advise you according to your needs.
Don't hesitate to give us a call or use our contact form.
Best regards,
John
3/5
★★★☆☆
Delivery time...too long
Jean-clément M.
purchased on 15/12/2023
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3/5
★★★☆☆
The product conforms to the order but the delivery was deplorable. No compensation offered.
Thierry B.
purchased on 16/11/2023
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Answer from
John Steel
Thank you for your comment.
Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.
We try to prevent this, but our remedies are limited.
Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.
We try to prevent this, but our remedies are limited.
2/5
★★☆☆☆
Rather well done interface, but I received parts that didn't conform to the preview and to my expectations (wrong brushing direction for stainless steel). Apparently it's my fault, so too bad for me. I'm going to have the parts redone, but elsewhere 🙁
Nicholas P.
purchased on 02/11/2023
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2/5
★★☆☆☆
Blue cut sheet metal ...
Acheteur Vérifié
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Answer from
John Steel
Hello, Thank you for your comment. If you have any questions about the merchandise, delivery or any other questions regarding your order. I invite you to contact our experts in COLMAR via the means of contact proposed. Wishing you a good day, JOHN
3/5
★★★☆☆
Don't blame the delivery for something that can't be done. 2 trips at 20 minutes for a parcel that could have been delivered to my letterbox.
Acheteur Vérifié
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3/5
★★★☆☆
Acheteur Vérifié
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3/5
★★★☆☆
Acheteur Vérifié
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2/5
★★☆☆☆
I ordered and received 4 aluminium door covers for a very high price of about 90. I expected to receive a high-quality product with an impeccable finish. This is absolutely not the case, as all 4 plates are scratched and the cut-outs are not even smoothed. This is simply scandalous.
Acheteur Vérifié
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Answer from
John Steel
Hello, Thank you for your comment. As we discussed over the phone. It's important to pay attention to how the plates may look. The product sheets indicate when there may be scratches, for example. And also, as in your case, that most of our materials come with a PVC film to be removed on installation. If you're not sure which material is right for you, or have questions about how we're going to protect your plates, or about the goods you've received, we'd be delighted to discuss them with you. We'll be happy to discuss it by phone or e-mail 🙂 Wishing you a pleasant day, Sincerely, John
3/5
★★★☆☆
Very good telephone contact and correct delivery, but the color of the raw steel on the site (brown) is completely different from that of the part received (gray)... The dimensions are correct, but there are also numerous scratches and a 3mm dent caused by an impact on the top of the part. Cdlt,
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. You should know that each material has its own specificities. For example, S355 steel, the one you mention, is a rough material and prone to scratching. We indicate all this on the product pages. If you have any doubts, don't hesitate to contact us, we're here to answer your questions. Sincerely, John
3/5
★★★☆☆
Check the quality of products as they leave your premises, so that customers do not need to carry out additional finishing operations.
Acheteur Vérifié
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2/5
★★☆☆☆
Acheteur Vérifié
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3/5
★★★☆☆
A little too expensive compared to other sites i've been ordering from john steel for a few years (i'm aware of the increase in material) the price is getting more and more expensive
Acheteur Vérifié
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Answer from
John Steel
Thank you for your comment. It's true that material costs fluctuate greatly. But you should know that we absorb a large part of this increase. I invite you to look at our prices several times, and you'll see that we try to keep our prices as stable as possible. In the end, we're in line with our market. Wishing you a good day, John
3/5
★★★☆☆
I liked the multiple customization possibilities (although the software isn't very practical, I must admit, and I'm a 3d designer), the speed of delivery and the price. On the other hand, I'm a bit disappointed with the state of finish, the board wasn't perfectly flat, there were slight height differences on the different pieces of finger-jointed wood. It's a shame it took me hours of sanding to improve the condition. In the end, it's fine, but I could have done without it.
Acheteur Vérifié
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3/5
★★★☆☆
5/5 for cutting quality and technical expertise. 2/5 for delivery service and order tracking. An external service provider that seriously damages this company's brand image. Impossible to reach anyone from "JohnSteel" on the website's telephone number. I left several messages on 0 800 746 548 and was never called back. What a shame!
Acheteur Vérifié
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Answer from
John Steel
Thank you very much for your comment. We are delighted to hear that the product suits you and we regret that the delivery went badly. Concerning the transport service, you chose a relay point, unfortunately depending on the area this type of delivery is not optimal. Many relay points have very fluctuating opening hours, and carriers sometimes change destination for lack of choice. We are currently working on improving this situation. As for our number, it works well, but I haven't found any trace of calls or messages. I invite you to use the chat and contact form in the event of no telephone response, as we always respond to requests. Sincerely, John
3/5
★★★☆☆
Acheteur Vérifié
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3/5
★★★☆☆
The quality and finish are perfect. The problem is the deadline, which was important to me. There are 3 possible deadlines, so the customer thinks that the dates are respected, and that's not the case.
Acheteur Vérifié
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2/5
★★☆☆☆
Cutting error on their part from JohnSteel, offer of a 5 credit on the next order... No real solution offered. It's a shame, the quality was there...
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. Please be careful when assuming a cutting error. It can take a long time to find it. In this type of situation, the most efficient way is to contact us by phone. We always offer a solution, it's just a matter of finding the right one 🙂 Sincerely, John
3/5
★★★☆☆
Acheteur Vérifié
purchased on 04/05/2021
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3/5
★★★☆☆
Acheteur Vérifié
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2/5
★★☆☆☆
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.
2/5
★★☆☆☆
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
Acheteur Vérifié
purchased on 20/07/2021
Translated review
Answer from
John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.
3/5
★★★☆☆
The delivery location has not been respected.
Acheteur Vérifié
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Answer from
John Steel
Hello, Thank you for your comment. For any delivery, it is imperative to follow the carrier's tracking system sent by email. This is the only way to be kept informed of your delivery. In the case of point-relais, the merchant selected may vary according to opening hours. For further information, please contact our service department.
3/5
★★★☆☆
The delivery location has not been respected.
Acheteur Vérifié
purchased on 01/07/2021
Translated review
Answer from
John Steel
Hello, Thank you for your comment. For any delivery, it is imperative to follow the carrier's tracking system sent by email. This is the only way to be kept informed of your delivery. In the case of point-relais, the merchant selected may vary according to opening hours. For further information, please contact our service department.