/10
★★★★★
based on 4305 reviews published
★★★★★
based on 4305 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
Acheteur Vérifié
purchased on 20/07/2021
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Answer from John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.
3
/5
★★★☆☆
The delivery location has not been respected.
Acheteur Vérifié
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Answer from John Steel
Hello, Thank you for your comment. For any delivery, it is imperative to follow the carrier's tracking system sent by email. This is the only way to be kept informed of your delivery. In the case of point-relais, the merchant selected may vary according to opening hours. For further information, please contact our service department.
3
/5
★★★☆☆
The delivery location has not been respected.
Acheteur Vérifié
purchased on 01/07/2021
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Answer from John Steel
Hello, Thank you for your comment. For any delivery, it is imperative to follow the carrier's tracking system sent by email. This is the only way to be kept informed of your delivery. In the case of point-relais, the merchant selected may vary according to opening hours. For further information, please contact our service department.
3
/5
★★★☆☆
Product arrived very quickly and superbly packaged, but with one of the sides badly scratched, and no response from customer service to my comment.
Acheteur Vérifié
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Answer from John Steel
Hello, thank you for your comment. Scratches are present depending on the material. It is imperative to read the product sheets before ordering, we have a lot of useful information on them. To contact customer service, please use the channels provided: https://www.john-steel.com/fr/nous-contacter
3
/5
★★★☆☆
First purchase, I don't know if I'll do it again!
Acheteur Vérifié
purchased on 14/05/2021
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Answer from John Steel
Hello, thank you for your comment. If you have any questions about your order, please contact us at 0800746548 or via the contact form.
3
/5
★★★☆☆
First purchase, I don't know if I'll do it again!
Acheteur Vérifié
Translated review
Answer from John Steel
Hello, thank you for your comment. If you have any questions about your order, please contact us at 0800746548 or via the contact form.
3
/5
★★★☆☆
8 open days does not work On the other hand, billing works very well.
Acheteur Vérifié
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Answer from John Steel
Hello, Thank you for your comment. Our delivery times do not include weekends and public holidays. If there's a delay or you're wondering about the status of your order, please call us on 0800 746 548 free of charge. Our team will be happy to answer you 🙂
3
/5
★★★☆☆
8 open days does not work On the other hand, billing works very well.
Acheteur Vérifié
purchased on 12/05/2021
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Answer from John Steel
Hello, Thank you for your comment. Our delivery times do not include weekends and public holidays. If there's a delay or you're wondering about the status of your order, please call us on 0800 746 548 free of charge. Our team will be happy to answer you 🙂
3
/5
★★★☆☆
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
Acheteur Vérifié
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3
/5
★★★☆☆
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
Bernard B.
purchased on 05/04/2021
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3
/5
★★★☆☆
The equipment arrived with traces of hard-to-remove green felt and scratches... Photos are available if required.
Acheteur Vérifié
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Answer from John Steel
Hello, thank you for your request. Felt or printing marks are often mandatory for us. They serve to identify the material and the order. They can be easily removed with a solvent. You can contact us to discuss this at any time, via the contact form or on our telephone 0800 746 548.
3
/5
★★★☆☆
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
Acheteur Vérifié
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Answer from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you 🙂
3
/5
★★★☆☆
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
Acheteur Vérifié
purchased on 07/04/2021
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Answer from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you 🙂
3
/5
★★★☆☆
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
Acheteur Vérifié
purchased on 28/03/2021
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3
/5
★★★☆☆
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
Acheteur Vérifié
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3
/5
★★★☆☆
Delivery too long
Acheteur Vérifié
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3
/5
★★★☆☆
Delivery too long
Acheteur Vérifié
purchased on 16/03/2021
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3
/5
★★★☆☆
I was supposed to be delivered to my home on 16-03, so I took the whole day off, and the deliveryman (probably late on his round) dropped the parcel off at a relay point at around 4pm (sms received at 4.10pm), on the pretext that I was absent! Knowing that I'd been tinkering with my gate all afternoon, if a deliveryman had come by... So TNT delivery was lamentable. On the other hand, the parcel was well packed and conformed to the order.
Christian M.
purchased on 07/03/2021
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3
/5
★★★☆☆
I was supposed to be delivered to my home on 16-03, so I took the whole day off, and the deliveryman (probably late on his round) dropped the parcel off at a relay point at around 4pm (sms received at 4.10pm), claiming that I was absent! Knowing that I'd been tinkering with my gate all afternoon, if a deliveryman had come by... So TNT delivery was lamentable. On the other hand, the parcel was well packed and conformed to the order.
Acheteur Vérifié
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3
/5
★★★☆☆
Product not in compliance with request and drawings.
Acheteur Vérifié
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Answer from John Steel
Hello, thank you for your comment. Please note that you can contact our customer service department at any time on 0800 746 548, either to find out about our technical constraints or for any other questions you may have. This also applies if there is a non-conformity, so that we can understand and correct it.
3
/5
★★★☆☆
Apparently I had a problem making my parts. There were 3.5mm diameter holes on the dxf file and holes smaller than 0.5mm on the part. I sent photos via the contact form => no return. Apart from this defect, no major worries, it's generally well done and dispatched quickly.
Acheteur Vérifié
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3
/5
★★★☆☆
Apparently I had a problem making my parts. There were 3.5mm diameter holes on the dxf file and holes smaller than 0.5mm on the part. I sent photos via the contact form => no return. Apart from this defect, no major worries, it's generally well done and dispatched quickly.
Christophe Z.
purchased on 28/01/2021
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3
/5
★★★☆☆
Hello, I had asked for a flatness but it was not taken into account. The room was not flat. Delivery time exceeded by 2 days...
Philippe P.
purchased on 12/01/2021
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3
/5
★★★☆☆
Hello, I had asked for a flatness but it was not taken into account. The room was not flat. Delivery time exceeded by 2 days...
Acheteur Vérifié
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3
/5
★★★☆☆
The product delivered does not correspond to that ordered.
Acheteur Vérifié
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Answer from John Steel
Hello, Thank you for your comment. The part conforms to the drawing we received and we have checked with production. If you have any doubts when ordering, please contact our customer service department. This way, you'll be sure to get the product you want. 🙂
3
/5
★★★☆☆
France express sucks. I've explained 6 times where I live by phone. given my cell phone again. I went to pick up the first delivery myself (incomplete and mixed up with another order). I never managed to get J Steel on the phone. Systematically incorrect and misleading information on the France Express Internet tracking system.
Acheteur Vérifié
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Answer from John Steel
Thank you for your feedback. We apologize for the delivery problem, we encountered difficulties before the holidays with this carrier. Following your return on 18/12, we reshipped your order on 19/12, which was delivered on 30/12. Yours sincerely, John
3
/5
★★★☆☆
Hello, time announced 8 days, not respected. Order placed on 15 Nov. Delivery on 23 Nov.? a Saturday postponed to 25 Nov.? Actual delivery on Dec. 2nd at 1pm 7 days late minimum. Consequences: double travel costs over 1000 KM because imperative return to Brittany scheduled for Nov. 26. Who pays?... Remarkable packaging, Perfect The sheet metal is scratched on 2 sides Super What to do? EG
Acheteur Vérifié
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Answer from John Steel
Hello, thank you for your feedback. We indicate delivery times in working days and not in calendar days. We also offer a faster delivery option of 3 working days. As mentioned on our website, corten steel can be scratched. Yours sincerely, John
3
/5
★★★☆☆
Results are average, no deburring.
Acheteur Vérifié
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2
/5
★★☆☆☆
Extremely long delivery time, I had to use another supplier to move my project forward.
Acheteur Vérifié
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Answer from John Steel
Hello, Thank you for your feedback. As mentioned in our terms and conditions, our delivery times are 8 working days. You placed an order on 30/09, we shipped on D+7 (09/10) and the carrier delivered the next day on D+8. We remain at your disposal. Yours sincerely, John
3
/5
★★★☆☆
The only really negative point, which renders all the other positive points null and void, is the quality of the material. I've never seen aluminum so soft, especially in 4mm thickness, and the plate arrived twisted, which I was just about able to straighten with the force of my fingers. It's a pity, because the rest of the performance is good. I hope the same doesn't apply to stainless steel, and I wish you all the best.
Acheteur Vérifié
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Answer from John Steel
Hello, thank you for your comment. The aluminum we sell is 5754H111 as mentioned in the product sheet. It is not surprising that the part is twisted and easily straightened given the number of cuts and the little material remaining in some places. We remain at your disposal should you require any technical information before placing an order. John