/10
★★★★★
based on 4136 published reviews
★★★★★
based on 4136 published reviews
Latest customer reviews
5/5
★★★★★
Perfect and fast
Pierre-Émile B.
purchased on 02/10/2024
Translated review
5/5
★★★★★
I had introduced John Steel to a friend who uses it, and now it's my turn. Many thanks. See you soon!
Antoine G.
purchased on 29/09/2024
Translated review
5/5
★★★★★
Impeccable product very average delivery to be kind.
Patrick H.
purchased on 27/09/2024
Translated review
5/5
★★★★★
Nothing to say, thank you
Paul S.
purchased on 02/10/2024
Translated review
4/5
★★★★☆
Compliant product
Françoise C.
purchased on 04/10/2024
Translated review
5/5
★★★★★
Product as expected.
François L.
purchased on 30/09/2024
Translated review
5/5
★★★★★
Very attentive to the customer, perfect work. I'm very satisfied. Thank you very much.
Denis B.
purchased on 27/09/2024
Translated review
5/5
★★★★★
Order handled very well.
Marie France N.
purchased on 01/10/2024
Translated review
5/5
★★★★★
Perfect. Thank you
Ronan M.
purchased on 21/09/2024
Translated review
5/5
★★★★★
As ordered. Fast delivery 😎
Joel S.
purchased on 27/09/2024
Translated review
5/5
★★★★★
On time and to size. Perfect.
Matthieu P.
purchased on 30/09/2024
Translated review
5/5
★★★★★
Very good, nothing to complain about, it's perfect! Thank you
Frédéric B.
purchased on 20/09/2024
Translated review
5/5
★★★★★
Dimensions respected. Correct delivery time, perfect packaging
Stephane B.
purchased on 02/10/2024
Translated review
5/5
★★★★★
Nothing to say about the quality of the product, as requested. On the other hand, the TNT carrier is not reliable. The parcel was supposed to be delivered on 3/10 to my home address, which I never left. At 5.15pm I received a text message stating that the parcel had been dropped off at the Prado cellar relay point due to my absence. When I arrived, the shopkeeper told me he'd received nothing. On my return home, the deliveryman or TNT sent me another SMS to let me know that my parcel was at the Chemin des Goumiers relay point. The parcel was picked up on 4/10. It's impossible to contact TNT, which is why we're letting you know. We are not the only ones to complain about this carrier.
Martine V.
purchased on 27/09/2024
Translated review
5/5
★★★★★
Ok
Herve T.
purchased on 25/09/2024
Translated review
5/5
★★★★★
Very satisfied
Rita P.
purchased on 23/09/2024
Translated review
4/5
★★★★☆
Cutting to the millimetre nickel nickel delivery but the quality of the product could have been a little better for the price.
Ludovic M.
purchased on 22/09/2024
Translated review
Answer from
John Steel
Thank you for your detailed feedback!
We are delighted that the cutting and delivery lived up to your expectations. Regarding the quality of the product, we take good note of your comment. We are constantly striving to improve our materials while maintaining competitive prices, and your feedback helps us identify areas for improvement. We hope you will give us the opportunity to offer you an even better experience with your next order.
Thank you for your detailed feedback!
We are delighted that the cutting and delivery lived up to your expectations. Regarding the quality of the product, we take good note of your comment. We are constantly striving to improve our materials while maintaining competitive prices, and your feedback helps us identify areas for improvement. We hope you will give us the opportunity to offer you an even better experience with your next order.
5/5
★★★★★
Delivery exactly as ordered.
Jacques B.
purchased on 12/09/2024
Translated review
5/5
★★★★★
Very fast production, good quality materials, complies with my request. Very fast shipping.
Didier K.
purchased on 01/10/2024
Translated review
5/5
★★★★★
Perfect
Thibault F.
purchased on 30/09/2024
Translated review
5/5
★★★★★
Perfect!!!
Maurin C.
purchased on 15/09/2024
Translated review
3/5
★★★☆☆
The online tool is impractical
Yann R.
purchased on 22/09/2024
Translated review
Answer from
John Steel
Thank you for your feedback!
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
5/5
★★★★★
Top
Yvon G.
purchased on 21/09/2024
Translated review
5/5
★★★★★
Correct product and delivery time.
Jean-paul G.
purchased on 20/09/2024
Translated review
5/5
★★★★★
Fast, economical delivery and compliant product
Denis B.
purchased on 25/09/2024
Translated review
5/5
★★★★★
Very good!
Jean-francois D.
purchased on 22/09/2024
Translated review
5/5
★★★★★
Very good service. Delivery on time and good customer service ready to answer any question l.
Antoine P.
purchased on 20/09/2024
Translated review
5/5
★★★★★
After several orders on the site I can say that the products and service are up to scratch I recommend ++++
Catherine M.
purchased on 18/09/2024
Translated review
5/5
★★★★★
Very good
Dominique D.
purchased on 18/09/2024
Translated review
1/5
★☆☆☆☆
I ordered a stainless steel plate (73 cm diameter) from the "John Steel" site, cost: €586.00. This plate is obviously non-conforming, with a central deformation formed by a 1.5 mm hollow that is perfectly visible on the photos I sent them. In spite of this, "John Steel" refused to take back the plate for exchange - here's their reply: "Your plate remains in conformity with the factory specifications. The deviation you have noted is minimal, and is within the norms." It would therefore appear that the obvious deformation, in the form of a bowl rendering the plate unusable, is a normal compliance for "John Steel"!!!! Which is, of course, totally unacceptable. Let's hear it!
Antoine A.
purchased on 17/09/2024
Translated review
Answer from
John Steel
Hello,
We understand your disappointment and are sorry that the product did not meet your expectations. However, we would like to point out that the plate you ordered complies with the factory conformity standards defined in our General Sales Conditions, available on this page: https://www.john-steel.com/fr/content/3-conditions-generales-de-vente. As mentioned in our previous exchanges, the deviation of 1.5 mm remains within acceptable technical tolerances for this type of stainless steel product, as established by manufacturing standards. It is important to note that for this type of custom order, slight variations can sometimes occur and remain within accepted manufacturing tolerances.
We assure you that customer satisfaction is our priority, and we are always available to discuss possible solutions. Please do not hesitate to contact us if you would like more information, or to discuss how we can help you.
Yours faithfully
The John Steel team
We understand your disappointment and are sorry that the product did not meet your expectations. However, we would like to point out that the plate you ordered complies with the factory conformity standards defined in our General Sales Conditions, available on this page: https://www.john-steel.com/fr/content/3-conditions-generales-de-vente. As mentioned in our previous exchanges, the deviation of 1.5 mm remains within acceptable technical tolerances for this type of stainless steel product, as established by manufacturing standards. It is important to note that for this type of custom order, slight variations can sometimes occur and remain within accepted manufacturing tolerances.
We assure you that customer satisfaction is our priority, and we are always available to discuss possible solutions. Please do not hesitate to contact us if you would like more information, or to discuss how we can help you.
Yours faithfully
The John Steel team