Reviews John Steel

9.6/10
★★★★★
based on 4927 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Steel plate arrives quickly, but has several very visible scratches.

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2 /5
★★☆☆☆

I CAN'T EVALUATE BECAUSE THE CARRIER LOST THE PACKAGE.

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2 /5
★★☆☆☆

I ordered 6 steel plates to make tables (over 500 euros per order). Fast, impeccable delivery of 2 parcels by DHL. The only problem is that the first plate in each parcel is badly damaged with large scratches (1/2 mm deep), probably caused by mishandling. John doesn't care, even with photos... Shameful

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Answer from John Steel
Raw materials that have not been surface-finished (brushed, etc.) and are not protected by a PVC film may show marks or scratches of varying size and depth. This condition is common to raw materials.
2 /5
★★☆☆☆

The sheet metal is all scratched on both sides. The marking was left on the part. I have the impression of having recovered the scrap from the workshop. For the price of the cut sheet metal, I would not recommend the site.

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Answer from John Steel
Hello, The SteelTeam has contacted you by e-mail to discuss this matter. Thank you for reporting this problem. Our customer service is available Monday-Friday 9am-12pm / 2pm-5pm on 0800 746 548. Have a nice day,
3 /5
★★★☆☆

So-called shiny aluminium received marked (scratches), with several oxidation spots, only the cut-out measurement is accurate

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Answer from John Steel
Hello Michel, We contacted you by email on 16/10/2017 to discuss these aspects. Have a nice day, The SteelTeam
3 /5
★★★☆☆

HELLO , I have received my plates. Unfortunately it's not what I expected. I gave you dimensions in Cm , I needed two 600X 500 mm plates . These will not be of any use. I will order other plates from you again. THANK YOU. THANK YOU . Francis BOUCHER .

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Answer from John Steel
Hello Francis, The measurements on our website are in millimeters. The dimensions are also indicated in millimeters in the basket before confirming the order. We look forward to working with you on your new projects. The SteelTeam
2 /5
★★☆☆☆

I'm used to receiving the goods d+1 on my previous orders, but I had to wait a week. Unreachable on the phone, I no longer recommend using John steel services.

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Answer from John Steel
Hello, Thank you for taking the time to share your experiences and especially thank you for your long-standing loyalty. We can be reached at [email protected], on 0800 746 548 (9-12h/14-17h+ answering machine) or via chat. We apologize for the delay in delivery (D+4 instead of D+3). Your parcel was picked up by our carrier 1 day later than expected.
3 /5
★★★☆☆

Delivery tracking in English, plus 6 days to deliver. Customer service: following my concern about the delay in delivery, I contacted customer service who were supposed to call me back, but I'm still waiting.

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2 /5
★★☆☆☆

I still haven't received my order dated 16/09...

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3 /5
★★★☆☆

The quality of John Steel's service, almost beyond reproach, is unfortunately marred by the partnership with UPS, which sometimes fails to deliver on time.

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3 /5
★★★☆☆

The delivery man was sickening.................

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3 /5
★★★☆☆

The goods I ordered arrived with multiple scratches, perhaps it's impossible to do otherwise, but given that the order is installed inside my house I had to give it additional treatment.

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