The store consistently delivers on product reliability, with multiple mentions of items arriving in perfect condition and exactly meeting specifications, including precise cuts and accurate dimensions. Customers praise fast and safe delivery, careful packaging, and timely shipments, often noting packaging that protects during transit and packaging that can even serve as a template. The service stands out for responsiveness and professionalism, with attentive, courteous assistance that respects deadlines and provides helpful installation information. Overall, buyers highlight repeatable, smooth ordering experiences, clear product conformity, and strong support from the team.
All reviews
K
khalid E.
Rating: 2 out of 5
following a purchase from 27/04/2026
I paid an extra fee for faster delivery in 3 days and I received my product much later...
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Response from John Steel
Hello Khalid,
Thank you for sharing your experience. We are sorry
M
Maxime B.
Rating: 5 out of 5
following a purchase from 25/03/2026
Impeccable! I had made a measurement error when placing the initial order, the customer service was able to cancel the order quickly before the parts went into production, the use of the site is very clear, the tool to customize the parts is also complete and clear, the quality of the parts is very good, I ordered 2 steel plates 3mm thick, to place under the pellet stove and after painting and installation everything is impeccable! The quality-price ratio is great! I can only recommend!
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JEAN-PHILIPPE B.
Rating: 5 out of 5
following a purchase from 23/04/2026
Excellent performance.
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raphael V.
Rating: 5 out of 5
following a purchase from 28/03/2026
Very well
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stephane B.
Rating: 5 out of 5
following a purchase from 09/04/2026
Very good. Nickel pieces
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D
Denis L.
Rating: 5 out of 5
following a purchase from 12/04/2026
In line with my expectations. I recommend without any problem.
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Nicolas V.
Rating: 5 out of 5
following a purchase from 15/04/2026
Fast and efficient
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F
Francisco A.
Rating: 5 out of 5
following a purchase from 18/04/2026
Order, delivery and product are top-notch.
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Jean François G.
Rating: 5 out of 5
following a purchase from 20/04/2026
Very satisfied with my order. It was delivered quickly. The cut is perfect.
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Roberto R.
Rating: 5 out of 5
following a purchase from 08/04/2026
EVERYTHING PERFECT
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Alain C.
Rating: 5 out of 5
following a purchase from 29/03/2026
I am satisfied with my order. The delivery time is very reasonable.
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Jean-Philippe N.
Rating: 5 out of 5
following a purchase from 15/04/2026
Perfect work and on time. A plus for the quality of the packaging, it was a concern since my cutting generated fragility but great. I will definitely order again on this site
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Xavier C.
Rating: 5 out of 5
following a purchase from 14/04/2026
In every way compliant with the order
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Olivier L.
Rating: 5 out of 5
following a purchase from 30/03/2026
Excellent, arrived as expected, and perfect in dimensions
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GERARD S.
Rating: 5 out of 5
following a purchase from 16/04/2026
I am very satisfied with my order, fast and professional delivery, thank you for your competence.
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marc C.
Rating: 4 out of 5
following a purchase from 04/04/2026
Just the delay is a bit long
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Gabriel M.
Rating: 5 out of 5
following a purchase from 03/04/2026
Very precise cutting to the mm. Deadline respected. Was advised by AI and indeed excellent service.
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L
laurent S.
Rating: 3 out of 5
following a purchase from 09/04/2026
Product conforms but scratched. The two pieces of aluminum are of different colors.
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Response from John Steel
Hello Laurent,
We sincerely thank you for taking the time to share your opinion. We are delighted that the product meets your expectations and hope to see you very soon in our store to discover our other creations.
Best regards,
The John Steel team
M
Maryse D.
Rating: 5 out of 5
following a purchase from 21/03/2026
Perfect all the way
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Christian C.
Rating: 5 out of 5
following a purchase from 25/03/2026
In accordance with my request
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Yves Marie M.
Rating: 5 out of 5
following a purchase from 01/04/2026
Very good product
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bruno M.
Rating: 2 out of 5
following a purchase from 13/04/2026
very disappointed, I will not order from you again. Correct packaging not damaged, but plate very damaged, I could only use one out of two. I can't send you the photos in this review but if you give me an email, I will send you the 3 photos.
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Response from John Steel
Hello Bruno,
We are sorry to hear that you have encountered problems with your order. Your satisfaction is very important to us and we would like to discuss this further with you. Could you please contact us at the email address provided on our website so that we can resolve this situation together?
Best regards,
The John Steel shop team
P
Pierre D.
Rating: 2 out of 5
following a purchase from 03/04/2026
Poorly deburred piece. Mirror effect announced while received "brushed metal" effect.
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Response from John Steel
Hello Pierre,
Thank you for taking the time to share your experience. We are sorry to learn that the product received does not meet your expectations and we wish to understand your situation better. Please do not hesitate to contact us directly so that we can discuss this matter and find a suitable solution.
Best regards,
The John Steel team
E
Eric G.
Rating: 2 out of 5
following a purchase from 24/03/2026
Rust is already appearing
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Response from John Steel
Hello Eric,
Thank you for your feedback and we are sorry to hear that you are experiencing an issue with your product. We invite you to contact us directly so that we can help you resolve this problem as soon as possible.
Best regards,
The John Steel team
J
Jean-Claude Q.
Rating: 5 out of 5
following a purchase from 19/03/2026
serious company that struggles to complete deliveries, too bad the carrier is not up to the task!
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Mario L.
Rating: 5 out of 5
following a purchase from 06/04/2026
perfect
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Claudine S.
Rating: 5 out of 5
following a purchase from 20/03/2026
Excellent service both in terms of the order well managed by the Jhon Steel series and serious company, impeccable delivery very very well packaged and perfectly cut respected
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M
Manuel R.
Rating: 5 out of 5
following a purchase from 08/04/2026
nothing to report
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Catherine F.
Rating: 5 out of 5
following a purchase from 08/04/2026
Everything was perfect, the package perfectly wrapped! Thank you
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ALABERT P.
Rating: 2 out of 5
following a purchase from 08/04/2026
many scratches on one of the two sides of each sheet. huge disappointment
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Response from John Steel
Hello ALABERT,
We are sincerely sorry to hear that you encountered imperfections with your order. Your satisfaction is important to us, and we invite you to contact us privately to discuss your situation and find a solution together.
Best regards,
The John Steel shop team.
J
Jean-Jacques M.
Rating: 5 out of 5
following a purchase from 02/04/2026
Perfect order
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Eric P.
Rating: 5 out of 5
following a purchase from 13/04/2026
Second positive experience
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christelle N.
Rating: 5 out of 5
following a purchase from 23/03/2026
Very responsive company. Advice given for the project. Fast. I love your works. Congratulations to your team. Best wishes.
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Noureddine K.
Rating: 5 out of 5
following a purchase from 29/03/2026
delivery on time and as scheduled, products conforming to the order and of very good quality of execution.
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Artur D.
Rating: 1 out of 5
following a purchase from 27/03/2026
Product wrapped in bubble wrap but scratched on all sides
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Response from John Steel
Hello Artur,
We are sincerely sorry to hear that your product arrived in an unsatisfactory condition. Your experience is important to us and we would like to discuss it in more detail to find a solution. Please feel free to contact us privately.
Best regards,
The John Steel team
D
Daniel C.
Rating: 5 out of 5
following a purchase from 26/03/2026
Parts conforming to my needs. Your service offer is really a plus when we go beyond the standards of large distribution. Thank you
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DOMINIQUE T.
Rating: 4 out of 5
following a purchase from 20/03/2026
Delivery OK and custom size OK, Deburring a bit neglected at the 4 corners!
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H
hugo C.
Rating: 3 out of 5
following a purchase from 26/03/2026
The received sheets were striped knowing that these are front faces of the system, it's a bit complicated...
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Response from John Steel
Hello Hugo,
Thank you for taking the time to share your feedback. We are glad to hear that you are generally satisfied with your order, but we understand your disappointment regarding the scratches on the plates. Your feedback is valuable and will help us improve our service.
Best regards,
The John Steel shop team.
O
olivier M.
Rating: 5 out of 5
following a purchase from 20/03/2026
SUPER !
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M
Mario T.
Rating: 5 out of 5
following a purchase from 08/04/2026
Always excellent in execution and delivery speed
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