/10
★★★★★
based on 4136 published reviews
★★★★★
based on 4136 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Overall, I'm quite satisfied with the service. Online ordering is really nice and easy. The service is fast. The only downside, if there is one, is that the aluminum parts cut-outs are systematically brushed (or almost). One of my last cuts, a small one, was not brushed and remained shiny from the start. It's so much more beautiful
Acheteur Vérifié
Translated review
3/5
★★★☆☆
I ordered a stainless steel credenza. I knew perfectly well that it was cut to size and that I had to glue it to a support. The site is presented in such a way that I had understood that this credenza would be delivered with its special glue cartridge and installation instructions. But no glue and no instructions? The answer from customer service: this kit is delivered with certain credenzas.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
DHL is extremely mediocre. Good information at first, then no information on the website about delivery tracking for 5 days in Nantes".
Acheteur Vérifié
Translated review
3/5
★★★☆☆
The delivery time was too long and not in accordance with the commitment. I had to call customer service several times and they gave me a new estimate, which was not respected either. I think an 8-day delivery time is too long: you need to improve your manufacturing responsiveness.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Parts arrived with numerous impacts / scratches
Acheteur Vérifié
Translated review
2/5
★★☆☆☆
No comment. It sucks and no commercial gesture. Site not explicit at all. Y a BCp mieux.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Order placed Tuesday 07/11 evening received incomplete Friday (10 pieces out of 33 ordered) very responsive customer service missing pieces sent next working day. Received the rest of the order today, still 6 pieces missing... to be continued
Acheteur Vérifié
Translated review
3/5
★★★☆☆
I ordered a 3 mm thick rectangular aluminium plate, which I received promptly, and I was happy to go and place it, but I noticed that the piece was not flat, the 2 sides were raised...I contacted the after-sales service, which explained that this was the result of the laser cutting and that I should have used a thicker plate IT'S WRITTEN NOWHERE ON THE SITE since then no more news. E
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Steel plate arrives quickly, but has several very visible scratches.
Acheteur Vérifié
Translated review
2/5
★★☆☆☆
I CAN'T EVALUATE BECAUSE THE CARRIER LOST THE PACKAGE.
Acheteur Vérifié
Translated review
2/5
★★☆☆☆
I ordered 6 steel plates to make tables (over 500 euros per order). Fast, impeccable delivery of 2 parcels by DHL. The only problem is that the first plate in each parcel is badly damaged with large scratches (1/2 mm deep), probably caused by mishandling. John doesn't care, even with photos... Shameful
Acheteur Vérifié
Translated review
Answer from
John Steel
Raw materials that have not been surface-finished (brushed, etc.) and are not protected by a PVC film may show marks or scratches of varying size and depth. This condition is common to raw materials.
2/5
★★☆☆☆
The sheet metal is all scratched on both sides. The marking was left on the part. I have the impression of having recovered the scrap from the workshop. For the price of the cut sheet metal, I would not recommend the site.
Acheteur Vérifié
Translated review
Answer from
John Steel
Hello, The SteelTeam has contacted you by e-mail to discuss this matter. Thank you for reporting this problem. Our customer service is available Monday-Friday 9am-12pm / 2pm-5pm on 0800 746 548. Have a nice day,
3/5
★★★☆☆
So-called shiny aluminium received marked (scratches), with several oxidation spots, only the cut-out measurement is accurate
Acheteur Vérifié
Translated review
Answer from
John Steel
Hello Michel, We contacted you by email on 16/10/2017 to discuss these aspects. Have a nice day, The SteelTeam
3/5
★★★☆☆
HELLO , I have received my plates. Unfortunately it's not what I expected. I gave you dimensions in Cm , I needed two 600X 500 mm plates . These will not be of any use. I will order other plates from you again. THANK YOU. THANK YOU . Francis BOUCHER .
Acheteur Vérifié
Translated review
Answer from
John Steel
Hello Francis, The measurements on our website are in millimeters. The dimensions are also indicated in millimeters in the basket before confirming the order. We look forward to working with you on your new projects. The SteelTeam
2/5
★★☆☆☆
I'm used to receiving the goods d+1 on my previous orders, but I had to wait a week. Unreachable on the phone, I no longer recommend using John steel services.
Acheteur Vérifié
Translated review
Answer from
John Steel
Hello, Thank you for taking the time to share your experiences and especially thank you for your long-standing loyalty. We can be reached at [email protected], on 0800 746 548 (9-12h/14-17h+ answering machine) or via chat. We apologize for the delay in delivery (D+4 instead of D+3). Your parcel was picked up by our carrier 1 day later than expected.
3/5
★★★☆☆
Delivery tracking in English, plus 6 days to deliver. Customer service: following my concern about the delay in delivery, I contacted customer service who were supposed to call me back, but I'm still waiting.
Acheteur Vérifié
Translated review
2/5
★★☆☆☆
I still haven't received my order dated 16/09...
Acheteur Vérifié
Translated review
3/5
★★★☆☆
The quality of John Steel's service, almost beyond reproach, is unfortunately marred by the partnership with UPS, which sometimes fails to deliver on time.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
The delivery man was sickening.................
Acheteur Vérifié
Translated review
3/5
★★★☆☆
The goods I ordered arrived with multiple scratches, perhaps it's impossible to do otherwise, but given that the order is installed inside my house I had to give it additional treatment.
Acheteur Vérifié
Translated review