Reviews John Steel

9.6/10
★★★★★
based on 4893 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

I'm used to receiving the goods d+1 on my previous orders, but I had to wait a week. Unreachable on the phone, I no longer recommend using John steel services.

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Answer from John Steel
Hello, Thank you for taking the time to share your experiences and especially thank you for your long-standing loyalty. We can be reached at [email protected], on 0800 746 548 (9-12h/14-17h+ answering machine) or via chat. We apologize for the delay in delivery (D+4 instead of D+3). Your parcel was picked up by our carrier 1 day later than expected.
3 /5
★★★☆☆

Delivery tracking in English, plus 6 days to deliver. Customer service: following my concern about the delay in delivery, I contacted customer service who were supposed to call me back, but I'm still waiting.

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2 /5
★★☆☆☆

I still haven't received my order dated 16/09...

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3 /5
★★★☆☆

The quality of John Steel's service, almost beyond reproach, is unfortunately marred by the partnership with UPS, which sometimes fails to deliver on time.

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3 /5
★★★☆☆

The delivery man was sickening.................

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3 /5
★★★☆☆

The goods I ordered arrived with multiple scratches, perhaps it's impossible to do otherwise, but given that the order is installed inside my house I had to give it additional treatment.

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