/10
★★★★★
based on 1231 published reviews
★★★★★
based on 1231 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Fast shipping but wrong product delivered.
Helmut B.
purchased on 20/10/2024
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3/5
★★★☆☆
Personalization on a label not great
Nathalie L.
purchased on 07/09/2024
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3/5
★★★☆☆
I ordered a chiffon doll personalized with my granddaughter's first name. I was a little disappointed because I thought that her first name would be embroidered on the doll and not glued on a plastic clip sewn onto the doll. Sincerely
Helene D.
purchased on 15/07/2024
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3/5
★★★☆☆
Fine
Audrey L.
purchased on 26/04/2024
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3/5
★★★☆☆
I'm disappointed because I made an order for a personalized doll and I receive a simple doll with no first name, for the quality frankly it's expensive, and the plush stork is too small compared to the photo.
Souhila A.
purchased on 19/11/2023
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3/5
★★★☆☆
Order conforms, shipped quickly However, delivery not at all to the right mondial relay point, 1h round trip on foot instead of 5min.
Thomas B.
purchased on 20/08/2023
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2/5
★★☆☆☆
Despite my order I still have not received the package for 1 month.
Elise M.
purchased on 27/12/2022
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3/5
★★★☆☆
I am not disappointed by my purchase but by its personalization which consists in putting a sticker.
Bruno A.
purchased on 08/12/2022
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3/5
★★★☆☆
Error of size in the articles delivered compared to the order On the other hand beautiful quality of the product Too bad that the orders are not seriously prepared and consequently errors in the delivery harmful for the customer
Frédérique K.
purchased on 29/09/2022
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Answer from
Kdo Jouets
Hello, Frédérique.
You have indeed suffered an error in the preparation of your order. We have sent you back the right size as soon as possible and offered you a pair of slippers.
Please accept our sincere apologies.
The KDO-JOUETS team
You have indeed suffered an error in the preparation of your order. We have sent you back the right size as soon as possible and offered you a pair of slippers.
Please accept our sincere apologies.
The KDO-JOUETS team
3/5
★★★☆☆
Too bad, the ties to hang the stuffed animals broke
Michèle V.
purchased on 21/06/2022
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2/5
★★☆☆☆
Order received damaged mail send waiting for a response
Sandra C.
purchased on 12/02/2022
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3/5
★★★☆☆
The word did not appear
Marine G.
purchased on 09/11/2021
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3/5
★★★☆☆
Error on the order received. Waiting for the right size package.
Françoise B.
purchased on 08/11/2021
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3/5
★★★☆☆
I think it's a shame that there are so many costs. I'm practically doubling my purchase. On the other hand, everything is perfect for my customizable order. Sincerely Patricia
Patricia M.
purchased on 03/10/2021
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3/5
★★★☆☆
Order conforms but I thought the product was of better quality, I am disappointed at this level
Coralie L.
purchased on 21/09/2021
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3/5
★★★☆☆
Good ease of ordering on the site, fast delivery. I'm not sure how much I'm going to pay for this, but I'm sure I'll be able to pay for it in the future.
Pascal C.
purchased on 20/08/2021
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2/5
★★☆☆☆
I made a purchase that was shipped on Wednesday, April 28 and chose the 48 hour delivery. Today, Monday, May 3, the package is still not in the post office. Very disappointed for my son who is waiting impatiently.
Manuella R.
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Answer from
Kdo Jouets
Hello, we read your comment. It is indeed not normal that your package is not delivered. Please check the tracking of your package or contact us by phone so that a member of our team can solve this problem as soon as possible. Sincerely
2/5
★★☆☆☆
Item delivered several days late... Very unpleasant communication with the after sales service.
Robert B.
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Answer from
Kdo Jouets
Hello, Indeed your order was shipped with delay because one of your ordered article was out of stock (Ref 32709) as indicated on the article card, the shipping date was mentioned. Concerning the exchanges, no telephone exchanges are recorded in our database, only an e-mail from you to which we took care to answer as soon as possible. Please accept our most sincere greetings. The KDO-JOUETS.COM team
3/5
★★★☆☆
Fast delivery. Original products. The mug is a bit damaged on the handle. Paint on 1mm burst. No time to change. Offered like this. It's a shame.
Pascale M.
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3/5
★★★☆☆
Deadlines met, good order processing
Anonymous A.
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3/5
★★★☆☆
Hello, I ordered 2 mugs with the effigy of Alsace, on one of the mugs we could put the first name, I specified it, but it was not done! I am very very disappointed!
Anonymous A.
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Answer from
Kdo Jouets
Hello, We received your notice. It was an oversight on our part. Please let us know the first names you would like on the mugs so that we can make the necessary arrangements. Please accept our sincere apologies for this inconvenience. Sincerely
3/5
★★★☆☆
Order shipped on time
Anonymous A.
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2/5
★★☆☆☆
I am not very happy because a pen that I received did not even write, it did not have the inside part with the ink and no tip of the pen. I wanted to send you an email but in the end I didn't do anything because I think it would have been complicated and all that for a pen. But since you want to know, I'll tell you and next time I'll check them before sending them
Anonymous A.
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3/5
★★★☆☆
Very large selection, reasonable prices. But not respecting the delivery time (order received in 5 days having paid a higher delivery rate to receive it in 48h).
Anonymous A.
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3/5
★★★☆☆
Shipping costs too expensive
Anonymous A.
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3/5
★★★☆☆
Product error: I ordered a blue mug and received it in red
Anonymous A.
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2/5
★★☆☆☆
Very long waiting time to receive my delivery, slow customer service to react to this problem. Little (no) information available on the status of the order and a loss of confidence quickly sets in for new customers. To improve this service I recommend that you keep your customers informed of delivery delays, without waiting for 2 emails of dissatisfaction. I did however appreciate the gesture of having the order shipped once I had received my second email and I appreciated receiving a stuffed animal identical to my order as an apology. Thank you for this gesture. However, if in the future I am in a hurry to receive an order in a short period of time, I will not rely on this site again.
Anonymous A.
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3/5
★★★☆☆
The gift wrapping is not good and I didn't get my note with a little bit of decay.
Anonymous A.
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2/5
★★☆☆☆
Delivery time much too long
Anonymous A.
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3/5
★★★☆☆
Well done site
Anonymous A.
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