/10
★★★★★
based on 367 published reviews
★★★★★
based on 367 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I bought a FAP for my BMW.Arrived different from its original.Asked for explanation by email,no explanation arrived.👎
Luigi F.
purchased on 12/04/2024
Translated review
Answer from
Krosfou
Hi,
Thank you for taking the time to share your feedback. As a result of your email on April 23, sent during our closing time, our technical support team responded the next morning, just after our opening hours. We value the personal time of our team members and strive to maintain a healthy work-life balance.
In the response provided, we asked her to fill out the support form to receive personalized assistance for her case. Despite numerous follow-up emails, we are still waiting for the completed form. Please send it to us as soon as possible. For more information about returning products, please visit our Web site.
Thank you for choosing Krosfou as your reliable auto parts supplier !
Thank you for taking the time to share your feedback. As a result of your email on April 23, sent during our closing time, our technical support team responded the next morning, just after our opening hours. We value the personal time of our team members and strive to maintain a healthy work-life balance.
In the response provided, we asked her to fill out the support form to receive personalized assistance for her case. Despite numerous follow-up emails, we are still waiting for the completed form. Please send it to us as soon as possible. For more information about returning products, please visit our Web site.
Thank you for choosing Krosfou as your reliable auto parts supplier !
1/5
★☆☆☆☆
If I hadn't gone door to door with my various neighbors, I would never have had the opportunity to find my order, which is supposed to be delivered by hand and not dropped off at the first mailbox that comes along.
Antoine D.
purchased on 18/08/2020
Translated review
Answer from
Krosfou
Thank you Sir for your feedback, and following our exchange of 24/6, I can confirm that we have informed the management of DPD, the carrier chosen for your delivery. The most important thing is that your neighbor has given you your parcel in perfect condition.
1/5
★☆☆☆☆
Easy to access, including telephone reception, if you're not comfortable on the net.
Charles S.
purchased on 08/08/2019
Translated review