/10
★★★★★
based on 738 published reviews
★★★★★
based on 738 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I ordered imitation lacquer spoons. One model was very nice. But the others are really not pretty: the plastic isn't smooth at all, it's cracked in places.
Christine L.
purchased on 04/11/2024
Translated review
Answer from
Kyoto boutique
We apologize for this disappointing experience. If you wish, please send us a photo of the cracks so that we can examine them. If you are not satisfied with this model of spoon, you can return them to us at your own expense. We will then proceed to a refund or an exchange, according to your preference and depending on our stock.
Yours faithfully
The Kyoto Boutique team.
Yours faithfully
The Kyoto Boutique team.
2/5
★★☆☆☆
I received a broken product and a defective product. After-sales service has not replied to emails for 20 days. A bit expensive, good products but bad after-sales service + order total increases after buyer identification.
Acheteur Vérifié
purchased on 17/12/2022
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3/5
★★★☆☆
Avoid errors in the references of ordered items
Acheteur Vérifié
purchased on 15/11/2022
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3/5
★★★☆☆
Top quality!
Christian J.
purchased on 05/09/2022
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3/5
★★★☆☆
The final, actual delivery amount only appears when you pay, and the taxes too, which is a nice surprise that I would have preferred to see beforehand!
Acheteur Vérifié
purchased on 13/02/2022
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Answer from
Kyoto boutique
Hello, Thank you for your feedback. We apologize for the technical problems with the display of prices before and after tax. Even if it happens rarely, these problems are inconvenient for you as well as for us. We have not yet found a solution to this bug. Thank you for your understanding, Sincerely, Customer Service
3/5
★★★☆☆
Site not very clear and product not at the level of the order ...
Acheteur Vérifié
purchased on 18/12/2021
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Answer from
Kyoto boutique
Hello, if you have any suggestions, please don't hesitate to e-mail us at [email protected]. Wishing you a Merry Christmas and a Happy New Year
3/5
★★★☆☆
Acheteur Vérifié
purchased on 08/12/2021
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3/5
★★★☆☆
Description and especially visual of the chopsticks not precise enough.
Clo.beguiot
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3/5
★★★☆☆
Cast iron teapot arrived damaged. For organizational reasons (Christmas gift) I could not notice and report the damage until 4 weeks after receipt, and the seller initially refused me any exchange / refund on the grounds that I was out of time. It was only after 5 or 6 reminders that he finally agreed to refund me. I found his attitude very unbusinesslike.
Paul.morphy
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Answer from
Kyoto boutique
Hello, We are sorry for this unfortunate experience. However, and like any other merchant site, the return period is 14 days. It is up to you to organize yourself differently to report any problems... Sincerely,
2/5
★★☆☆☆
You should put a coffee mug next to your small teapots because you don't notice! That's why I sent it all back!
Cdelga
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Answer from
Kyoto boutique
Hello, However the literage is well indicated on the product sheet and you had not selected the good capacity. The term "dinette teapot" that you used on the phone shows that you are mistaken about the online sales site.
3/5
★★★☆☆
Colissimo did not keep its commitment despite the price charged for this order . a whole week of delay with three sorting errors . the product finally arrived , conform to the order . no contact with your customer service . once the invoice cashed it does not seem at all concerned by the errors and failures of the carrier yet chosen by your company . Cord .
Deloisondominique
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Answer from
Kyoto boutique
Hello, as you say it is a problem due to the behaviour of the carrier. Unfortunately, we do not have the power to deal with inconsiderate delivery people! If there was any problem with your item, please contact us. Sincerely
3/5
★★★☆☆
Very well packaged, and great products. Thank you
Christellewestphal2
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2/5
★★☆☆☆
Plastic article that looks a bit cheap for my taste
Morgane.gutierrez
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Answer from
Kyoto boutique
Hello, These are resin bowls as indicated in the article sheet like 90% of miso soup bowls made in Japan. After you could return the goods to us. It would have allowed you to rate the customer service correctly. 1/5 when you did not even contact us... Sincerely