/10
★★★★★
based on 1065 published reviews
★★★★★
based on 1065 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I definitely used this company, although they always respond to negative criticism by saying that the names don't match the data and are therefore wrong. On the day I was picked up, the driver was over 40 minutes late and did not apologize for the delay. I tried to voice my concerns, however, the customer service representative was unfriendly and unwilling to help. The driver and customer service were aggressive and accusatory. It was the worst experience. Personally, I suspect this company's ratings are unreasonably high for their actual services.
Emma
Translated review
Answer from
Magic VTC
Sorry to read about your experience. But it seems to me that your first and last name do not appear in any of our databases. Furthermore, you have only left one review with this profile. It seems that this profile was created very recently. This seems to me to be a good and unfortunate reason for this review to be false, in order to mislead the real consumer. We have every reason to believe that this opinion was published by a competing company in the context of a conflict of interest.
1/5
★☆☆☆☆
Fraud. I never got the money back. Stay away!
Philip H.
Translated review
Answer from
Magic VTC
Sorry to read about your experience. But it seems to me that your first and last name do not appear in any of our databases. Furthermore, you have only left one review with this profile. It seems that this profile was created very recently. This seems to me to be a good and unfortunate reason for this review to be false, in order to mislead the real consumer. We have every reason to believe that this opinion was published by a competing company in the context of a conflict of interest.
1/5
★☆☆☆☆
Matthew F.
Translated review
Answer from
Magic VTC
Sorry to read about your experience. But it seems to me that your first and last name do not appear in any of our databases. Furthermore, you have only left one review with this profile. It seems that this profile was created very recently. This seems to me to be a good and unfortunate reason for this review to be false, in order to mislead the real consumer. We have every reason to believe that this opinion was published by a competing company in the context of a conflict of interest.
1/5
★☆☆☆☆
Thieves !!!! Don't be fooled! They collect the money from you via internet booking and never come to your home! I missed my flight because of these crooks. When you ask them for a refund, they threaten you! And when you post a comment they don't like for a completely non-existent service, they threaten you with photos of guns and bullets that if you don't delete your comment, they'll come and shoot you. They're out of their minds !!!! I've hired a lawyer and taken legal action, gentlemen, you'll regret your illegal actions. I've had one reservation with you and never again! Bad publicity will follow you everywhere
S G
Translated review
Answer from
Magic VTC
Sorry to read about your experience. But it seems to me that your first and last name do not appear in any of our databases. Furthermore, you have only left one review with this profile. It appears that this profile was created very recently. Unfortunately, it seems to me that this review is a fake in order to mislead the real consumer. We have every reason to believe that this review has been posted by a competitor in the context of a conflict of interest. Probably through an e-reputation company, in order to harm the competition.
1/5
★☆☆☆☆
This company is a big scam!!! The company charged extra money without warning to my friends bank account, then asked for credit card details and a photo of our passport. They then withdrew more money from our account and were rude and disrespectful to us when we questioned them about it saying things like we will go to French jail. This is a complete scam group run by scammers. DO NOT GO NEAR THIS BUSINESS !!!!
Tadhg F.
Translated review
Answer from
Magic VTC
Sorry to read about your experience. But it seems to me that your first and last name do not appear in any of our databases. Furthermore, you have only left one review with this profile. It seems that this profile was created very recently. Unfortunately, it seems to me that this review is false in order to mislead the real consumer. We have every reason to believe that this review was posted by a competitor as part of a conflict of interest.
1/5
★☆☆☆☆
It's a rip-off! We accepted and paid a fixed rate before arrival, but on the day of the trip, they deducted an extra 300 from my friends' account for no reason, and were not included in the original price. They made us sign a form and threatened if we didn't to spend a year in a French prison. I wouldn't recommend
Daniel C.
Translated review
Answer from
Magic VTC
Sorry to read about your experience. But it seems to me that your first and last name do not appear in any of our databases. Furthermore, you have only left one review with this profile. It seems that this profile was created very recently. Unfortunately, it seems to me that this review is false in order to mislead the real consumer. We have every reason to believe that this review was posted by a competitor as part of a conflict of interest.
1/5
★☆☆☆☆
It's a scam !!!!!! The drivers are rude and mean, the drivers vaping and smoking in the car, they also play very loud music, we didn't feel safe in the car at all. When we got home, they withdrew more money from my friends' card. They also take photos of credit cards and passports to get control.
Toby D.
Translated review
Answer from
Magic VTC
Sorry to read about your experience. But it seems to me that your first and last name do not appear in any of our databases. Furthermore, you have only left one review with this profile. It seems that this profile was created very recently. Unfortunately, it seems to me that this review is false in order to mislead the real consumer. We have every reason to believe that this review was posted by a competitor as part of a conflict of interest.
1/5
★☆☆☆☆
Hello, this is a scam company! They take photos of your credit card and also your ID, they ask for this on the eve of your departure. They withdraw money after a month without you knowing. The driver also never knows who the driver is.
Steve V.
Translated review
Answer from
Magic VTC
Sorry to read about your experience. But it seems to me that your first and last name do not appear in any of our databases. Furthermore, you have only left one review with this profile. It appears that this profile was created very recently. Unfortunately, it seems to me that this review is a fake in order to mislead the real consumer. We have every reason to believe that this review has been posted by a competitor in the context of a conflict of interest.
1/5
★☆☆☆☆
A vtc is not a cab!
Mr Lyonnais
Translated review
Answer from
Magic VTC
But so are cabs. We also have a VTC license. Please delete your comment before filing a complaint for public defamation.
1/5
★☆☆☆☆
Société C pas fiable C des voleurs
Str Hfd
Translated review
Answer from
Magic VTC
Hello, sorry to read this. But we haven't found any order forms in your name. You may be an unfair competitor. If this is not the case. Please let us know privately. By e-mail or in writing.
1/5
★☆☆☆☆
We ordered via the platform and paid in advance (it is an obligation). The driver didn't come for his race. Since then, we have a lot of trouble to contact them and impossible to be reimbursed for the race that was not done. It's a pity that we can't put a negative note.
Franck D.
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1/5
★☆☆☆☆
After having been late to pick me up at the airport, (1 hour late compared to the time of arrival and I am told that this is part of the limits mentioned in the GTC .... Ok I say nothing) Then we start (15 minutes of rolling) and the driver forgets to put fuel in the car. One finds himself thus out of order in full medium of the road, we had to wait 2h30 so that a collaborator brings him 1 Litre of fuel oil which does not allow us to arrive has the gasoline pump of course... So it's already 3h30 late, the driver told me that of course I was not going to pay the race that my pre-authorization bank will be cancelled and that my deposit will be refunded (350 euros anyway). 15 days passed and nothing! I call them several times without any answer, my SMS without any answer and then I try one last time and I receive a cynglant message telling me that I should "have some modesty" and when a shopkeeper tells you that he will make a commercial gesture for a "light dysfunction" (a light dysfunction ????? In breakdown 2h30 it is a light dysfunction ?) and that I should consider that the journey was cashed has half and in this frame my deposit was completely cashed in this frame also that the service was realized in all the conditions of honorability. What a shame! It's theft what you have done in addition to making us arrive with 3h30 of delay because of your incompetence to see if there is enough oil in the car. ZERO PROFESSIONALISM! WORST LIMOUSINE SERVICE.
Ab
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1/5
★☆☆☆☆
Critical aspects: Punctuality, Professionalism, Quality, Value for money
Hugo L.
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Answer from
Magic VTC
Hello, sorry to read this. We invite you to come to us privately to assist you. [email protected]
1/5
★☆☆☆☆
.
Xavier F.
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Answer from
Magic VTC
Hello Mr Farinet, sorry to read that. We came back to you in MP to assist you. Thank you and see you soon!