9.1/10
★★★★★
based on 9067 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
Honestly I was quite disappointed because my shipping address was transmitted incorrectly to the courier, who instead of delivering to my home in Bologna attempted a delivery to Milan without even giving me a notification of wrong delivery or anything else. After soliciting the problem to the company ( who if I had not written had not noticed the problem at all é of my package never arrived) and after several days they provided a refund since the package returned to their office. I am very sorry because anyway they were products that I needed and was in a hurry to receive.
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Caterina B.
purchased on 05/11/2022
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1 /5
★☆☆☆☆
The customer service is good but after a month of waiting my nails have had plenty of time to grow
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Lucie B.
purchased on 28/10/2022
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1 /5
★☆☆☆☆
Very bad lamp
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Lourien K.
purchased on 22/10/2022
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1 /5
★☆☆☆☆
I'm quite dissatisfied with their service. Their product looks great and I am very excited to try it out but it's been a month since I ordered and I haven't received my package. Moreover, their costumer service takes long to reply which creates frustration for me. They didn't provided a real tracking number, which also makes it difficult to track the real parcel, you can only see the event log from their website but is not helpful. I read the previous reviews and I was very exited to try the product which might be very good but I'm disappointed with their service
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Luisina L.
purchased on 16/10/2022
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1 /5
★☆☆☆☆
The lamp does not have a timer and does not seem to be very effective! disappointed
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Arielle N.
purchased on 15/10/2022
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Answer from Méanail Paris
Guten Tag, Frau Noel,

Die Unic-Lampe war eine der ersten Lampen, die wir entwickelt haben, und später haben wir neue Lampen eingeführt, die leistungsstärker sind und einen Timer haben.
Alle Informationen über die Leistung der Lampe sind unter jeder Lampe auf unserer Website angegeben.
Ich empfehle Ihnen, unsere Website zu besuchen und sich die gesamte Produktpalette anzusehen, die wir anbieten, oder, wenn Sie es vorziehen, können Sie sich an unseren Kundenservice wenden, um sich beraten zu lassen, welche Lampe am besten zu Ihren Bedürfnissen passt.

Mit freundlichen Grüßen,
Emma vom Méanail-Team
1 /5
★☆☆☆☆
Still haven't received the parcel after 20 days
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Lu C.
purchased on 06/10/2022
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1 /5
★☆☆☆☆
The varnish does not hold at all. Comes off after one minute of application. Of poor quality. I had a commercial gesture from them.
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Sophie L.
purchased on 26/09/2022
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1 /5
★☆☆☆☆
The product is very good but the deliveries are bad, they take a long time and do not meet the deadlines.
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Jorge J.
purchased on 07/09/2022
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1 /5
★☆☆☆☆
Very good but the UV unit arrived scratched and one of the varnish is all clotted... a little disappointed
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Priscille D.
purchased on 03/09/2022
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1 /5
★☆☆☆☆
Very disappointed my varnish lasted 1 day I work in hotel all day with gloves yet base and top coat of poor quality I think the most important what if not the colors of the nail polish are very nice
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Carole B.
purchased on 05/09/2022
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1 /5
★☆☆☆☆
I regret my purchase, the machine has 2 possible power and there is only power 1 that works. I have tried to contact you without success. I thank you for taking my message into account.
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Aline D.
purchased on 02/09/2022
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1 /5
★☆☆☆☆
Nail file received unstuck, lack of product in the order, return of product after 1 week of waiting no commercial gesture following their errors, box with capsules of poor quality, deplorable given the price I do not recommend at all
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Fanny H.
purchased on 31/08/2022
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Answer from Méanail Paris
Hallo,

wir haben Ihr Feedback zur Kenntnis genommen und entschuldigen uns für die Unannehmlichkeiten. Die Zufriedenheit unserer Kunden ist für uns von größter Bedeutung.

Wir bitten Sie daher, sich über das Formular "Kontakt" auf unserer Website mit unserem Kundenservice in Verbindung zu setzen, um eine Lösung zu finden, die Ihrer Situation am besten entspricht.

Mit freundlichen Grüßen,
Das Méanail-Team
1 /5
★☆☆☆☆
Very bad quality .... You have to put at least 4-5 layers, so the result is not beautiful! I will not use it.
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Ludivine R.
purchased on 28/08/2022
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1 /5
★☆☆☆☆
Unfortunately it does not work perfectly The second position of the light does not work
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Antonia B.
purchased on 13/08/2022
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1 /5
★☆☆☆☆
The state of my nails after 1 first try is just unacceptable. I was burned on 3 fingers, today I lost 2 nails and 2 are half broken. I'm extremely disappointed and sad for my hands.
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Adeline A.
purchased on 21/08/2022
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1 /5
★☆☆☆☆
Bestel hier NIETS als het naar Spanje gestuurd moet worden. Adresgegegevens worden niet goed overgenomen bij bezorgdienst dus GEEN levering
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Marjo A.
purchased on 20/08/2022
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1 /5
★☆☆☆☆
Varnish that does not last more than 2 days. The machine to catalyze has a problem with the electric nozzle, it does not work properly. 1 time out of 2.
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Clarisse N.
purchased on 26/06/2022
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1 /5
★☆☆☆☆
The colors of the varnishes do not match the pictures
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Maïlys S.
purchased on 12/08/2022
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1 /5
★☆☆☆☆
It does not hold. My nails are more fragile and the semi-permanent nail polish looks like a normal nail polish. Fortunately I'm back in Italy and I can buy the products here.
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Nassima A.
purchased on 12/08/2022
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1 /5
★☆☆☆☆
The device ordered ruby is indicated 48 watts on the site or the device received is only 26 watts, the varnish does not dry properly and it remains dull. Very disappointed. Moreover there is no phone number on the site to contact you.
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Christine S.
purchased on 09/08/2022
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1 /5
★☆☆☆☆
From the first use my sander broke down I am really unhappy 😞
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Lory B.
purchased on 08/08/2022
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1 /5
★☆☆☆☆
I ordered products that were not at all the same color as on the site. The other products are of poor quality. To send back from France, you have to pay 10€ of shipping costs (at the buyer's expense), and the after sales service is non-existent, no answer, no follow-up. The 14 days deadline to send back the products is exceeded and I still have no news from the after sales service, I will never be able to be refunded
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Amandine D.
purchased on 08/08/2022
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1 /5
★☆☆☆☆
The base is very liquid, which makes it difficult to work with. And nude gel polish is just awful. You need about 4-5 coats to make it a solid color.
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Rynkova I.
purchased on 07/08/2022
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1 /5
★☆☆☆☆
I bought for a hundred euros of products (gel kit + semi-permanent nail polish) the gel is really very average and the capsules difficult to find one that matches your nails. Second chance failed with the semi-permanent after 2 days it comes off. Ladies go your way and do as inform your group of REAL nail technician. I found my happiness elsewhere and my wallet is just as well.
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Anaïs L.
purchased on 31/07/2022
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1 /5
★☆☆☆☆
Very disappointed, package received open. Concerning the varnish it lasted only 3 days (respecting all the steps mentioned on the booklet provided with)...
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Pauline A.
purchased on 03/08/2022
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1 /5
★☆☆☆☆
Disappointed with the products. As for the uv lamp there is no built-in timer and there is a manufacturing defect sometimes it lights up sometimes not.
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Marie M.
purchased on 03/08/2022
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1 /5
★☆☆☆☆
I ordered a sander, impossible to change the bits! 10 people came to my help. Nothing to do, we did not want to force, not to damage the device. Since then, I have been promised a refund that I have been waiting for 20 days, I hope I will have it on my account! Very disappointed with your products!
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Marie-line L.
purchased on 02/08/2022
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1 /5
★☆☆☆☆
I ordered a semi permanent varnish color coral but I received a peel off. You told me that it was in accordance with my order but on the description it was not noted peel off and the shape of the bottle is not the same. So I am not satisfied.
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Virginie D.
purchased on 24/07/2022
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1 /5
★☆☆☆☆
I ordered a kit from Meanails in order to make my semi permanent home. I didn't like the result at all, the varnish flakes off after a few days and the machine intermittently breaks down. The customer service is not at all attentive, because I had expressed the desire to return the items but they copied and pasted a text (also present on the site) to tell me that any opened product could not be returned, knowing that I had used the kit for a first manicure, I could not return it. I don't recommend this brand at all, I prefer to go for products that are a bit more expensive but more qualitative and that respect the promises of a semi-permanent that doesn't flake after a few days.
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Wafaa B.
purchased on 20/07/2022
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1 /5
★☆☆☆☆
Very disappointed!!! my order was simply forgotten! it's when I called a week later that I was informed of a problem, otherwise no news from you .... experience not to be repeated
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Francine R.
purchased on 20/07/2022
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