/10
★★★★★
based on 9067 reviews published
★★★★★
based on 9067 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The site is going, sometimes there are concerns about ordering that is to say that they are done to the end but it does not register as such.the deliveries are in the dates, to be able to follow the package is an advantage I find.and for the products sometimes the color received is very different from the color on the photo of the site what I find a bit unfortunate but otherwise overall it is a good site with good product.
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Answer from Méanail Paris
Dear Eva,Thank you for sharing your comments with us, we regularly update our visuals so that they are as representative as possible of the real color of our semi-permanent varnishes. But the color rendered on your screen also depends a lot on the resolution of this screen.Very nice day,Ines - Méanail Paris
3
/5
★★★☆☆
I am disappointed with the 2in1 top coat. Once degreased it does not shine. Then the black varnish Semi permanent does not dry under led, I am forced to put the top coat to hold the varnish. And finally the cuticle cutter broke after 3 uses (I threw it away).
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Dear Simone,We are sorry to hear about your disappointment with our products. Are you available during the day? Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
The choice of colors is great, there is for all tastes, the shade corresponds to the images of the site. Delivery a little long but understandable with the current situation.
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Dear Flora,Thank you for taking the time to share your beauty experience with us. We are delighted that our nail polish meets your expectations! Very nice day,Inès - Méanail Paris
2
/5
★★☆☆☆
Following my order on the internet I was very disappointed because the trio chameleon was missing. I left messages but I had no answer ... what a pity because I like the product but the communication is very complicated ... so no I do not recommend
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Answer from Méanail Paris
Dear Sarah,We apologize for the problem with the preparation of your order and after checking on our side, we have not received any message from you. Please tell us how you contacted us and our service department is available from Monday to Friday from 9:00 am to 6:00 pm by phone and every day by e-mail. We look forward to hearing from you again and wish you a very nice day.Inès - Méanail Paris
3
/5
★★★☆☆
Hello, first of all I thank you for your reactivity indeed after our exchange to know more about the routing of the parcel it arrived a few days later.par contre I am not very satisfied with the products indeed I had ordered 3 chameleons.le candy is perfect very beautiful color, Gossip Girl has well a blue color but does not function particularly and Sugar Factory does not correspond absolutely it is a transparent pink color petulant and the thermal effect is not done.The Peel Off Plum is a very nice color, the Shiny Star is also a very nice color, the Cat Eye Road Trip does not work, it was not described in the product that it needed a magnet, so it does not really work.For the break it is very good but the hold is not the same, they hold a day maximum, although I respect the letter of the break of polish.Voila I hope to have answered your question.
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Dear Héloïse,We are sorry to hear about your disappointment with our products and we can contact you by phone to discuss it with you. Are you available during the day? Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
Not bad, not enough family for my taste everything is in linear. Complicated to find quickly what you are looking for
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Dear Myriam,Thank you for sharing your comments with us, which will be shared with our teams.very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
The site is very goodThe products are easy to find Very pleasant
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Dear Sandrine,We are delighted to see that our site fully satisfies you and we are happy to count you among our community.Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
Navigation, ordering and correct shipping
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Dear Aude,We thank you for your purchase and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
Arrive very quickly but lacking articles may be related to the Corona virus
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Dear Coralie,We apologize for the delivery problem,would you still like to receive the nail polishes by the piece or would you prefer to get a refund? Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
The customer service is very reactive by email (thanks to Julie) but inactive on social networks.
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Answer from Méanail Paris
Dear Estelle,After checking on our side, we have not received any message from you. Please tell us how you got in touch with us, we are very active on social networks and we take the time to answer each of our customers. But if you haven't heard from us, don't hesitate to contact us again. Very nice day,Ines - Méanail Paris
3
/5
★★★☆☆
Well thought out site
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Dear Laurène,We thank you for your purchases and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
The delivery of the order was respected. However, we would like to share with you a concern about the products (varnish), we ordered 2 times various varnishes and for the most part, during the installation and UV drying, after 2 to 3 days, the varnish comes off? Can you tell us if this case has already happened to other buyers and advise us on the handling and or combination of products (primer, varnish, ...) Thank you for your response
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Answer from Méanail Paris
Dear Annick,Thank you for your message. To ensure an optimal experience with our semi-permanent nail polish, don't forget to apply our Primer which will increase the adhesion of the nail polish. Next, apply a thin layer of Base Coat, taking care not to overflow onto the cuticles and catalyze under the lamp. Apply a thin layer of color and catalyze again under the UV lamp. You can repeat the application of the color a second time, if desired, while catalyzing of course and to finish, apply a thin layer of Top Coat and catalyze as well. To finish, degrease your nails with the Cleaner to remove the greasy film that gives the impression that your nails are not dry.for a semi-permanent varnish to last long, you must apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions. Not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts with extreme ease. Don't hesitate to come back to us for more advice! Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
1 jar of varnish broken in the box in a set of 5
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Answer from Méanail Paris
Dear Elisabeth,We apologize for the problem with the nail polish.Could you please send us a picture of the broken nail polish to our customer service: https://www.meanail.com/fr/nous-contacterNotre. Our priority is the satisfaction of our customers, that's why we are waiting for your feedback so that we can find a suitable solution together.Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
Hello, I've been using your kit for a while now but the nail polish comes off very quickly on the edges, I don't understand because I degrease and polish the nails well, apply thin coats but nothing to do, thank you for your answer.
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Answer from Méanail Paris
Dear Sydney,Thank you for your message. For a semi-permanent nail polish to last long, you need to apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions, not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts off with extreme ease.moreover, tucking in the longle is very important because this passage allows you to weld everything together without your nail polish drying out after a few days.don't hesitate to come back to us for more advice.very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
Easy and complete navigation
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Dear Lolita,We thank you for your purchases and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
The website is well done, the necessary tabs are present. It is clearCustomer service is satisfactory, the response is fast and efficientI am quite satisfied with the delivery By cons varnishes do not really hold. Count a maximum of 1 week and a half. But they can start to peel from the first day
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Answer from Méanail Paris
Dear Deborah,Thank you for sharing your experience with us.We are delighted to see that you are fully satisfied with our site and we are happy to count you among our community.Furthermore, we would be interested to know more about how you apply the semi-permanent because all the steps are essential.Our priority is the satisfaction of our customers, so we look forward to your feedback.Very nice day,Ines - Méanail Paris
3
/5
★★★☆☆
Order came in time
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Dear Emilie,Thank you for sharing your experience with us.I will pass on your message to all our teams who strive every day to offer a great experience to our customers.Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
I ordered peel-off nail polish with a lamp. The varnish is of good quality, first test the varnish lasted 5 days, second test 7 days. It remains very shiny. On the other hand I put only 3 stars because the delivery is super long, the information is not updated by Mondial Relay in the end I could have recovered my package on Friday but due to a lack of updating I received the text message on Monday ...
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Dear Orianne,Thank you for sharing your experience with us.We apologize for the delivery problem.We will forward your remarks to improve our services and hope to keep your trust.Very nice day,Ines - Méanail Paris
3
/5
★★★☆☆
Incredibly fast delivery! Colors of the varnish match but the varnish lasts very little time
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Answer from Méanail Paris
Dear Rosalie,Thank you for your message.Concerning the holding of the varnish, can you give us more details about the steps performed for the application of the varnish? Indeed, to ensure an optimal holding of the semi-permanent varnish, it is essential to respect the recommended application techniques.Very nice day,Ines - Méanail Paris
2
/5
★★☆☆☆
Very disappointed with this site, the products arrived scratched when I was supposed to offer this to a person, sorry but I do not recommend this site
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Answer from Méanail Paris
Dear Delphine,We are sorry to hear that you have received your scratched products. We will pass on your comments and hope to keep your confidence. We can contact you by phone to discuss this with you. Are you available during the day? Very nice day,Ines - Méanail Paris
3
/5
★★★☆☆
Divided opinion: complete kit, even if additional wipes to remove the varnish would have really been a plus. The downside is really on the staying power of the polishes. I am used to do it in institute, it lasts in general 2 weeks/2 weeks and a half (the problem is only the regrowth). There I made 2 tests and the next day I see already accroses ?? I make however well all the stages in the order, without forgetting one. What a pity?
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Answer from Méanail Paris
Dear Anne-Sophie, Thank you for your message. I am sorry to hear that you are disappointed by our products. Did you take care to edge your nail and not to touch the cuticles? Indeed, if the nail polish is put on the cuticles, there is a risk that it will come off quickly. If you have greasy nails (which often explains why the nail polish doesn't last as long), put the emphasis on the preparation of your manicure (very important!): Polish your nail well and apply a coat of Primer.What do you mean by wipe? Don't hesitate if you need more advice! We are listening to you ! Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
I received a TOP COAT without a brush! I sent an email to have one sent to me. I am without return!
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Dear Charlotte,We are sorry to hear that you received a Top Coat without a brush. We replied to your email this morning and due to the exceptional situation, we have proceeded to a refund as this product is currently out of stock. Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
I still have so many problems to remove the varnish and I'm still waiting for your answer, not very serious all that!
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Answer from Méanail Paris
Dear Mirene,After checking on our side, we have not received any message from you. Could you please tell us how you contacted us? Regarding the application of the varnish, could you give us more details about the steps performed? Indeed, to ensure an optimal application of semi-permanent varnish and smoothly, it is essential to respect the recommended techniques. We remain at your disposal for further information and wish you a good day.Ines - Méanail Paris
3
/5
★★★☆☆
I could not choose the delivery in relay point because it did not work although it was a free delivery, and opt for the delivery at home which was paying.
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Answer from Méanail Paris
Dear Claudine,We are sorry that you could not select a relay point. However, we have not encountered any problems with Mondial Relay in recent weeks regarding the display of relay points. But if it happens again, you can contact our customer service: https://www.meanail.com/fr/nous-contacterTrès Beautiful day,Inès - Méanail Paris
2
/5
★★☆☆☆
The nude colors do not match the photo. I am very disappointed and it's all mini 5ml and I really don't like it.
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Answer from Méanail Paris
Dear Ezgi,We are sorry to hear that the color of our nail polish disappointed you. The photos 2 of our product pages were made in real condition by a hand model in order to represent the best rendering of each varnish.Our boxes are composed exclusively of varnish 5ml, we sell however varnishes 15ml to the unit.Our priority is the satisfaction of our customers, that's why we are waiting for your feedback with impatience.Very nice day,Ines - Méanail Paris
3
/5
★★★☆☆
Well
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Dear Jessica,Thank you very much for your little word.Very nice day,Inès - Méanail Paris
3
/5
★★★☆☆
The colors do not hold, and are not covering enough
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Answer from Méanail Paris
Dear Lea,We are surprised by your comment because we have many positive feedbacks about our nail polishes and their outfits from our customers. We would be interested to know more about how you apply the semi-permanent because all the steps are important. Our priority is the satisfaction of our customers, so we look forward to your feedback. Very nice day,Ines - Méanail Paris
3
/5
★★★☆☆
The kit is great! good value for money but the varnish does not hold well.
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Answer from Méanail Paris
Hi Marjorie, Thank you for your comment, did you use our Cleaners to degrease your nails? Then did you apply a Primer before the 2 coats of Colors nail polish to make the nail polish last? These 2 steps are essential to ensure a good adhesion of the semi-permanent nail polish. Finish your manicure by applying a thin layer of Top Coat.don't hesitate to come back to us for more advice.very nice day,Inès - Méanail Paris
2
/5
★★☆☆☆
The products are of good quality and the site is ergonomic however this note is justified by the time of order and delivery which is not of 3 days as indicated. I ordered twice and for these 2 orders there was 8 days of delivery time, which has nothing to do with the 3 days indicated. Except for the delivery time I am satisfied with the products.
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Answer from Méanail Paris
Dear Maureen,Thank you for taking the time to share your experience with us. The normal delivery time is 2 to 6 business days, however you placed your order during the holiday season and during the strike period which slowed down the delivery process and thus lengthened its time.However, we will still check the delivery tunnel with Mondial Relay, our partner for France, to understand the delay.Very nice day,Ines - Méanail Paris
2
/5
★★☆☆☆
The machine of the ruby kit works well, however, the varnishes are of bad quality and not very pretty... There are very few cleaner and remover wipes so you have to buy more product after 2 applications. I would advise to buy the machine individually but good value for money anyway!
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Answer from Méanail Paris
Dear Florence,First of all, we would like to thank you for your comment, the feedback from our customers is extremely important to us and allows us to continuously improve our products.We are sorry to hear that you were disappointed with our polishes, can you please give us more details about your comment? Is it a problem with the hold, the choice of colors in the Ruby kit or another problem? Our customer service is at your disposal to give you advice for a successful application of semi-permanent! Regarding the cleaner and remover wipes, this was a test product on our site because it is more practical than cotton pads that need to be soaked in product. Following the experiences of our customers, we have decided to return to the classic 115 ML bottles of cleaner and remover. I invite you to contact our customer service at [email protected] so that we can send you a bottle of cleaner and remover free of charge. We look forward to hearing from you and wish you a wonderful day! Inès - Méanail Paris