/10
★★★★★
based on 1562 published reviews
★★★★★
based on 1562 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Goods about as described. Except for the unusable zebu horn hollow plate (belted and too much difference in thickness from one end to the other). Disastrous delivery !!!! No delivery on scheduled day, no communication. Delivery four days later to the wrong place then delivery to the right place but goods not present despite confirmation sms!!!!
Jean Philippe P.
purchased on 10/11/2024
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3/5
★★★☆☆
2 horn plates received are not qualitative. - Black Indian buffalo horn plates (Dimension: 160x70x6 mm) Reference: PPNBU. The color is not black but brown. - Flattened zebu horn plate from Africa. The plate is too thin, it will be difficult to use.
Erick L.
purchased on 09/09/2024
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3/5
★★★☆☆
Clear on most items but the 3rd order in a row where I receive olive wood with no vein marked, no desire to make a handle with it, will remain in the closet ...
Thierry C.
purchased on 07/08/2024
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2/5
★★☆☆☆
Well received but no explanation of how to assemble the kit. Loose parts with no plan or text. Not even a link to an online pdf. Too bad and disappointing
Marc H.
purchased on 02/05/2024
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2/5
★★☆☆☆
Batch of scrap wood purchased, one of which contains 60% unusable pieces. Unable to contact customer service to find out whether this is normal or not.
Paul T.
purchased on 24/04/2024
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3/5
★★★☆☆
I'm a little disappointed with the lots I received. I chose a higher quality, but the inserts I received were cracked and of different quality, texture and shade. This is a serious handicap when making a handle. It's a pity for a first experience...
Clément B.
purchased on 11/04/2024
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2/5
★★☆☆☆
The color of the wood blocks is perfect, as shown in the photo, but none of the wood blocks are rectangles, there are no right angles, so there's a lot of material loss on the blocks. I'm very disappointed with the cut of the blocks.
Sébastien M.
purchased on 07/03/2024
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3/5
★★★☆☆
Thanks a lot!
Rim Z.
purchased on 06/02/2024
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3/5
★★★☆☆
As far as wood scraps are concerned, very few are really usable for knife handles. As far as I'm concerned, it's a useless purchase.
Richard G.
purchased on 10/01/2024
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3/5
★★★☆☆
No worries.
Pierre H.
purchased on 05/01/2024
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2/5
★★☆☆☆
Mostly satisfied, last order a little less so (ram's horns arrived bent and one cut itself)
Florent C.
purchased on 22/12/2023
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3/5
★★★☆☆
Hello. I can't be really objective. The product ordered corresponded well. However, I had to send it back as soon as I received it, without unpacking it. The delivery time seemed longer than I expected. I therefore had to switch to another supplier. Sincerely
Xavier T.
purchased on 04/12/2023
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3/5
★★★☆☆
Product was fine, the packing was great, the post was fast. However your customer service department does not reply to emails. Your website is difficult to search through and it is not possible to delete items placed therein prior to making a purchase decision. Apart from that,Great Result.
Joseph Y.
purchased on 18/11/2023
3/5
★★★☆☆
Fine products (wood chips for cutlery), but chip pairing is not always ideal
Herve R.
purchased on 31/10/2023
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3/5
★★★☆☆
As ordered, but it's not easy to imagine when ordering the sizes of the pieces for the sleeves...we would also have appreciated a small advertising business card in the package.
Stephane C.
purchased on 17/10/2023
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2/5
★★☆☆☆
Disappointed with my last order, as the quality of the wood received was partially mediocre. Would never recommend again. Frank
Frank L.
purchased on 10/10/2023
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Answer from
Mercorne
Hello,
We're very sorry to hear about your experience with this latest order.
have a nice day
We're very sorry to hear about your experience with this latest order.
have a nice day
3/5
★★★☆☆
The thickness of the plates is not correct. Half of them are 1.5mm thinner than described.
Claude Z.
purchased on 18/09/2023
Translated review
3/5
★★★☆☆
The steel bar received was twisted into the shape of the board on which it was delivered.
Steve D.
purchased on 25/08/2023
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Answer from
Mercorne
Hello,
We apologize for the inconvenience.
the following code will generate a 10 euro discount on your next order
code 7X2IITJE
with kind regards,
olivier
We apologize for the inconvenience.
the following code will generate a 10 euro discount on your next order
code 7X2IITJE
with kind regards,
olivier
3/5
★★★☆☆
Perfect and efficient
Yves L.
purchased on 04/08/2023
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2/5
★★☆☆☆
Ordered off-cuts and received lots of worm-eaten sapwood
Pierre L.
purchased on 31/07/2023
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2/5
★★☆☆☆
Unfortunately no, a product does not have exactly the measurement indicated, and I certainly can not use it, it was a very expensive piece, if you have the opportunity to change I would be immensely happy, order 12733
Fernando C.
purchased on 14/07/2023
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Answer from
Mercorne
We have proposed a solution by e-mail. Please do not hesitate to return the product. We're sorry about this. Usually we always put the smallest dimension... but we sometimes make mistakes.
Pome
Pome
2/5
★★☆☆☆
Heated beech not as illustrated
François L.
purchased on 02/07/2023
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3/5
★★★☆☆
Disappointed with the quality of the amourette... This is the first time I'm not really satisfied with the quality of one of your woods. It can happen, we'll see when we place future orders.
Florian G.
purchased on 14/06/2023
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Answer from
Mercorne
Hello,
Sorry for the inconvenience
We always try to do our best to satisfy you.
Best regards,
olivier
Sorry for the inconvenience
We always try to do our best to satisfy you.
Best regards,
olivier
3/5
★★★☆☆
Good Conforming product. Thank you
Christian F.
purchased on 06/06/2023
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3/5
★★★☆☆
Good service and human contact
Didier B.
purchased on 01/06/2023
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3/5
★★★☆☆
I placed an order with Mercorne and everything went well, I received the items very fast, in a couple of days to be more precise. Moreover, I was not satisfied with a couple of items and I requested a reimbursment which was processed very quicky as well.
Maria R.
purchased on 01/05/2023
2/5
★★☆☆☆
In accordance with the description
Maurice M.
purchased on 21/04/2023
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3/5
★★★☆☆
The information provided on the site is too brief (size of parts) An oversight in the order; Good responsiveness of the after-sales service
Benjamin L.
purchased on 22/04/2023
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2/5
★★☆☆☆
I have mixed feelings about it, that's the risk when you don't see the wood you buy via internet. I ordered a block of ironwood in a large order and I asked to receive a veined one in comment, this was my only request ... Moreover, in the advertisement it was indicated that the wood was veined. In short, I received it, a totally plain block. Not a single grain... nothing. At this price... There is a minimum I find, in short I will not do anything with it and it's a shame. For the rest of the order it's ok, it depends on the pieces but I was looking forward to take ironwood, not veined at this point it's disappointing. It must be clear in the announcement. I'm not sure I'll be able to play the game again.
Damien P.
purchased on 28/03/2023
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3/5
★★★☆☆
The flowered brass sde bars are nice but shorter than I thought. it would be worth mentioning the length of the bars on the seller's site
Nicolas R.
purchased on 07/02/2023
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