/10
★★★★★
based on 615 reviews published
★★★★★
based on 615 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Unfortunately, I am not satisfied because the cover is too small and there is no information on how to return it! I will therefore be sending it back at my own expense.
Birgit S.
purchased on 17/05/2024
Translated review
Answer from nataliaspzoo.eu
How do you do?
Thank you for your message.
Unfortunately, we cannot fully understand your comment as you have not provided any information about the mattress you have or its size. If you have a folding mattress from another manufacturer, our cover may not fit and this is understandable. It is not our fault that you have chosen the wrong size of cover for your mattress.
How to make a return is also described on our website under the heading "Shipping and return address": https://nataliaspzoo.de/content/3-versand-und-ruecksendeadresse
The return costs are also clearly regulated. We do not charge any additional fees for the product, so the customer returning the goods bears the costs themselves. This complies with the statutory provisions for returns for online purchases.
We hope that this information will help you.
Kind regards
The Natalia Spzoo team
Thank you for your message.
Unfortunately, we cannot fully understand your comment as you have not provided any information about the mattress you have or its size. If you have a folding mattress from another manufacturer, our cover may not fit and this is understandable. It is not our fault that you have chosen the wrong size of cover for your mattress.
How to make a return is also described on our website under the heading "Shipping and return address": https://nataliaspzoo.de/content/3-versand-und-ruecksendeadresse
The return costs are also clearly regulated. We do not charge any additional fees for the product, so the customer returning the goods bears the costs themselves. This complies with the statutory provisions for returns for online purchases.
We hope that this information will help you.
Kind regards
The Natalia Spzoo team
1
/5
★☆☆☆☆
Compliant and fast Thank you
Philippe L.
purchased on 21/03/2024
Translated review
Answer from nataliaspzoo.eu
Hello,
Thank you for your positive comment on the compliance and speed of our service. However, we noticed that you gave us a 1-star rating. This may have been a mistake. If you've encountered a problem or would like to share more details, we're ready to listen and help. Please do not hesitate to contact us directly.
Best regards,
The Natalia Spzoo team
Thank you for your positive comment on the compliance and speed of our service. However, we noticed that you gave us a 1-star rating. This may have been a mistake. If you've encountered a problem or would like to share more details, we're ready to listen and help. Please do not hesitate to contact us directly.
Best regards,
The Natalia Spzoo team
1
/5
★☆☆☆☆
No return bill for return enclosed, no good service account
Petra W.
purchased on 24/05/2023
Translated review