/10
★★★★★
based on 313 published reviews
★★★★★
based on 313 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
00 Catastrophic delivery service
Liza M.
purchased on 23/02/2024
Translated review
1/5
★☆☆☆☆
Parcel not received to date
Steve P.
purchased on 04/01/2023
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1/5
★☆☆☆☆
I NEVER RECEIVED MY PACKAGE AFTER TWO MESSAGES SENT VIA THEIR WEBSITE. NO PHONE NUMBER. VERY DISAPPOINTED.
Nadia L.
purchased on 03/11/2022
Translated review
Answer from
Nurilia
Hello Mrs Larochelle,
I invite you to contact the number you can find in the contact section of our website, +33 04 37 44 13 61.
From there, our After Sales Service will take care of you!
Thank you
I invite you to contact the number you can find in the contact section of our website, +33 04 37 44 13 61.
From there, our After Sales Service will take care of you!
Thank you
1/5
★☆☆☆☆
I never received my parcel after a month. new delivery scheduled today...e
Sarah S.
purchased on 09/09/2022
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1/5
★☆☆☆☆
No effect whatsoever, plus the capsules blacken and rot, clear theft!!!!
Richard N.
purchased on 19/07/2022
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Answer from
Nurilia
Hello Mr. Nordstern,
you must have bought a box in a pharmacy that had already spent some time on the shelf!
Please contact us on +33 04 37 44 13 61 for a return: Nurilia is committed to changing all out-of-date boxes!
you must have bought a box in a pharmacy that had already spent some time on the shelf!
Please contact us on +33 04 37 44 13 61 for a return: Nurilia is committed to changing all out-of-date boxes!
1/5
★☆☆☆☆
Delivery problem, the parcel never arrived. Very difficult to reach customer service. It took over a month to get a refund: I don't recommend it.
Julie A.
purchased on 23/04/2022
Translated review
Answer from
Nurilia
Hello Mrs Aguilhon
We're sorry this has happened, but we do our utmost to respond to this type of request as quickly as possible.
The Nurilia team
We're sorry this has happened, but we do our utmost to respond to this type of request as quickly as possible.
The Nurilia team
1/5
★☆☆☆☆
So I regularly order Nurilia products and never had any problems...and on my last order I didn't get the right products. These products are very important for my PMA journey so I can't do without them. I sent 2 messages to report this error and no response. I still paid for products that I couldn't use. I had to place another emergency order...so I had to pay twice for my monthly treatment. I would like to be contacted for a refund.
Lucia S.
purchased on 22/08/2022
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Answer from
Nurilia
Hello Mrs Santangelo
We're very sorry to hear about what happened. We do everything we can to avoid this kind of situation.
Please contact customer service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely
Nurilia
We're very sorry to hear about what happened. We do everything we can to avoid this kind of situation.
Please contact customer service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely
Nurilia
1/5
★☆☆☆☆
Very dissatisfied. I wanted delivery to my vacation destination so as not to interrupt the treatment, but it was delivered to my home. In conclusion, I paid a lot for delivery for nothing!
Anne F.
purchased on 04/07/2022
Translated review
Answer from
Nurilia
Hello Mrs Francavilla,
we're sorry this happened, there may have been a mix-up when the address was registered on the site!
Next time, please contact our customer service department on +33 04 37 44 13 61.
we're sorry this happened, there may have been a mix-up when the address was registered on the site!
Next time, please contact our customer service department on +33 04 37 44 13 61.
1/5
★☆☆☆☆
The product was listed as available on the site when it wasn't! Reimbursement requested and carried out after several emails and reminders!
Julie G.
purchased on 04/05/2022
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Answer from
Nurilia
Hello Mrs Grondier,
Thank you for your feedback. We have indeed had stock problems and we apologize for the inconvenience.
We remain available via our after-sales service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely
The Nurilia team
Thank you for your feedback. We have indeed had stock problems and we apologize for the inconvenience.
We remain available via our after-sales service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely
The Nurilia team