9.3/10
★★★★★
based on 344 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
00 Catastrophic delivery service
Liza M.
Liza M.
purchased on 23/02/2024 
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1/5
★☆☆☆☆
Parcel not received to date
Steve P.
Steve P.
purchased on 04/01/2023 
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1/5
★☆☆☆☆
I NEVER RECEIVED MY PACKAGE AFTER TWO MESSAGES SENT VIA THEIR WEBSITE. NO PHONE NUMBER. VERY DISAPPOINTED.
Nadia L.
Nadia L.
purchased on 03/11/2022 
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Answer from Nurilia
Hello Mrs Larochelle,
I invite you to contact the number you can find in the contact section of our website, +33 04 37 44 13 61.
From there, our After Sales Service will take care of you!
Thank you
1/5
★☆☆☆☆
I never received my parcel after a month. new delivery scheduled today...e
Sarah S.
Sarah S.
purchased on 09/09/2022 
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1/5
★☆☆☆☆
No effect whatsoever, plus the capsules blacken and rot, clear theft!!!!
Richard N.
Richard N.
purchased on 19/07/2022 
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Answer from Nurilia
Hello Mr. Nordstern,
you must have bought a box in a pharmacy that had already spent some time on the shelf!
Please contact us on +33 04 37 44 13 61 for a return: Nurilia is committed to changing all out-of-date boxes!
1/5
★☆☆☆☆
Delivery problem, the parcel never arrived. Very difficult to reach customer service. It took over a month to get a refund: I don't recommend it.
Julie A.
Julie A.
purchased on 23/04/2022 
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Answer from Nurilia
Hello Mrs Aguilhon
We're sorry this has happened, but we do our utmost to respond to this type of request as quickly as possible.

The Nurilia team
1/5
★☆☆☆☆
So I regularly order Nurilia products and never had any problems...and on my last order I didn't get the right products. These products are very important for my PMA journey so I can't do without them. I sent 2 messages to report this error and no response. I still paid for products that I couldn't use. I had to place another emergency order...so I had to pay twice for my monthly treatment. I would like to be contacted for a refund.
Lucia S.
Lucia S.
purchased on 22/08/2022 
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Answer from Nurilia
Hello Mrs Santangelo

We're very sorry to hear about what happened. We do everything we can to avoid this kind of situation.
Please contact customer service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely

Nurilia
1/5
★☆☆☆☆
Very dissatisfied. I wanted delivery to my vacation destination so as not to interrupt the treatment, but it was delivered to my home. In conclusion, I paid a lot for delivery for nothing!
Anne F.
Anne F.
purchased on 04/07/2022 
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Answer from Nurilia
Hello Mrs Francavilla,
we're sorry this happened, there may have been a mix-up when the address was registered on the site!
Next time, please contact our customer service department on +33 04 37 44 13 61.
1/5
★☆☆☆☆
The product was listed as available on the site when it wasn't! Reimbursement requested and carried out after several emails and reminders!
Julie G.
Julie G.
purchased on 04/05/2022 
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Answer from Nurilia
Hello Mrs Grondier,

Thank you for your feedback. We have indeed had stock problems and we apologize for the inconvenience.
We remain available via our after-sales service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely

The Nurilia team