/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I have been waiting for the labels since August 25 and the solution they give me is to place another order that takes another 15 days minimum to arrive when school has already started and I am without labels for my daughter due to their poor management and lack of competence.
Tamara García Villar
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I have not received my order and there is no way to get an answer and find a solution.
Natalia Fadeeva
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I didn't receive my parcel yet. Really disappointed with this.
Beck
Answer from
Petit-Fernand
Hi we are sorry your order wasn't received. I am glad we found a solution now by email 🙂 Xia
1/5
★☆☆☆☆
Still after almost 1 month I'm still waiting they say they have sent it to me again and nothing still hasn't arrived and it's been more than 10 days since the second one they say they have sent me and I demand my money and I'm still waiting for answers....pesimo everything
Cristina Sanchez Requejo
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
The products never arrived, they are not even traceable and I am still waiting for them to be credited. A scam, and I know I'm not the only one who has been ripped off.
Jennifer Brv
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
Goods ordered for about a month, there was certainly delivery until 01.09 and until now NOTHING has arrived, the answers also not on email complaints, so PayPal turned on. Unfortunately there is no zero star button
Geo. C.
Translated review
Answer from
Petit-Fernand
We are sorry to hear about your problem, but we never received an email from you. Otherwise we would send you the labels again free of charge or offer another solution.
1/5
★☆☆☆☆
Two weeks later, I still have not received the product I ordered.
Camilla
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Answer from
Petit-Fernand
Dear Camilla, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I never received my order. They don't answer to my emails (only automated response in French) I called the customer service phone in Madrid, but I get a voice mail in Italian. It's a disgrace. Right now I only want my money back, but there's no way to contact them. Avoid them as much as possible.
Asunción B.
Answer from
Petit-Fernand
Good afternoon. Please send us an email if you haven't already and we will help you 🙂
1/5
★☆☆☆☆
I have not received my order
Juana Iniesta Ortega
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I placed an order but unfortunately it never arrived (it's been 15 days)...I can understand that it's not their fault but shipping with untracked parcel in my opinion is not a good way of working
Nadia G.
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Answer from
Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
My product never arrived
Chiara B.
Translated review
Answer from
Petit-Fernand
Dear Chiara, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
Labels booked on August 31, arrived on September 16. Need to improve on shipping system. I had given them away by buying them from another site.
F. C.
Translated review
Answer from
Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad. We are sorry for the delivery time We hope to have a way to regain your fduence soon. Best Regards ?, Alessio
1/5
★☆☆☆☆
I placed the order in July, in September the item has still not arrived. Very bad service
Brescia
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Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I have not yet received the order
Sara F.
Translated review
Answer from
Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
I have not yet received my order
Idaira Dominguez Rodriguez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I placed my order on August 26 and I have not received it yet, it being already September 16.
Avelina Espinosa Moreno
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Order never received
Bronya H.
Answer from
Petit-Fernand
Hi I am sorry you haven't received your order. I will send you an email now. Xia