/10
★★★★★
based on 125780 reviews published
★★★★★
based on 125780 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It has been 23 days since I placed my order I still have not received the customer service is horrible they have not been able to give me the tracking of the order nor tell me where it is . I will not buy from them again
Katiane
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I never received my order even though it was paid for! no feedback from customer service! unreachable...a shame if we could have put zero I would have!
Marine
Translated review
Answer from Petit-Fernand
Hello, we are sorry for the delay in responding, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected].?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Good morning, I placed an order almost a month ago and I still haven't received anything. Order placed on 23 Aug. 2021 N°2000780706 On your page it says that I will receive it in about 10 days. I am waiting for a reply. Best regards.
David De La Asunción
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received the product
Núria Serra
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
For now I can not rate the experience well because I have not yet received the order after 3 weeks.
Haridian Lopez Gonzalez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed the order on August 17 and on September 21 I still have not received the order or any reply from the company.
Rocio Chafino Gonzalez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I did not receive my order and no reaction from customer service following my emails!
Laurence Libouton
Translated review
Answer from Petit-Fernand
Hello, We are sorry for the delay in response, we received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected].?Merci for your understanding. ?Beautiful day?. ?Alessio
1
/5
★☆☆☆☆
Hello, unfortunately the labels I ordered for my two children are coming off their school materials! Even on the pencils! I'm very disappointed! Two years ago, I ordered from another site, and the quality was impeccable! I changed this year because I liked the colors and designs you offer but unfortunately I'm very disappointed with the quality! Sincerely
Hz
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
It is now September 21st. I placed my order on August 28 and this is the hour that I have not received my order experience not recommended.
Mayra
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The labels come off in the first wash. The product is therefore useless.
Claire Bellarbre
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
I never received my order? my daughter is still waiting for her labels.
Khadija Jeouit
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
The order takes a long time to be received from the moment the purchase is formalized. If you ask about the status of your order, you get an automatic reply indicating that the problem is already with the delivery company and not with Petit-Fernand.
Cv
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
A scam after one month I am still without my order and without my money.
Noelia N
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order took more than two weeks, school started on the 9th. All the material to school unlabeled, as the order arrived on the 15th.
Miguel Angel
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
Horrible I am still trying to contact them to see what happened with my order more than 15 days ago and they do not know how to tell me anything and if they will give me my money back?
Cris Hh
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Does not hold despite instructions
Sandy Fulpin
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
1
/5
★☆☆☆☆
I don't receive my order!
Ak
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The labels are nice but the order did not come to me complete with all the types and the customer service after more than a week after the reminder has still not responded to me. Bad service.
Martha P.
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Answer from Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
Order not received and impossible to contact the seller?
Celine Taïeb
Translated review
Answer from Petit-Fernand
Hello Celine,? We're sorry for the delay in responding, we've received a lot of requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected].? Thank you for your understanding. Alessio
1
/5
★☆☆☆☆
My package has not arrived
Francesca F.
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Answer from Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1
/5
★☆☆☆☆
I did not receive the package
Federica D.
Translated review
Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order arrived late and with wrong baby name. for half right name and colors chosen / for me instead it showed another first and last name with other colors and symbols. we didn't even receive response to email reporting.
Valentina M.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that you received another person's order, I hope in the meantime you received the referral. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
I still haven't recieved my order.
Holly D.
Answer from Petit-Fernand
Hi Holly, I am sorry you didn't receive your order, I have sent you an email 🙂 Xia
1
/5
★☆☆☆☆
Order never received ??
Lola
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Wrong delivery Exchange excluded And the quality for this price a cheek
Kaderc
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Answer from Petit-Fernand
We are sorry that you have received the wrong order. We never said you can't ask to exchange. In fact, please send us the photo proof and we will replace your order for free!
1
/5
★☆☆☆☆
I have not received my order and I have no response to my emails awaiting reimbursement.
Sabine Khalife Hachem
Translated review
Answer from Petit-Fernand
Hello, we are sorry for the delay in responding, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected].?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Hello, I am not at all satisfied with my order. The clothing labels come off after the 1st wash. Sincerely, Florence
Florence Voisin
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels, like self-adhesive labels for objects, must withstand machine washing and drying perfectly. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Very poor quality! As soon as I ironed and washed it all came off, I had to do it all over again! What a waste of time and money!
Clelia
Translated review
Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
Labels that don't hold up in the wash (even though they've been washed at 30gres), peeling off as soon as the 1st wash! A shame, after spending so much time fixing them with an iron!
Juliette
Translated review
Answer from Petit-Fernand
Hi Juliette, We're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should withstand machine washing and drying perfectly. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
1
/5
★☆☆☆☆
Order placed on August 27. Still nothing received on September 21. Impossible to reach them by phone and still no news of my request by email, but the payment went through!
Nadège
Translated review
Answer from Petit-Fernand
Hello,? We are sorry for the delay in responding, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected].?Merci for your understanding. Have a nice day. Alessio