/10
★★★★★
based on 125572 reviews published
★★★★★
based on 125572 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Don't notify when they are out of stock, I've been waiting for the new cap for two weeks and still nothing.
Marine M.
purchased on 26/03/2025
Translated review
Answer from Petit-Fernand
Hello,
We sincerely apologize for this out of stock situation, the caps in the color you initially selected have indeed been victims of their success.
Our teams are doing their best to send you your caps as soon as possible 😊
Have a nice day,
C-MonEtiquette
We sincerely apologize for this out of stock situation, the caps in the color you initially selected have indeed been victims of their success.
Our teams are doing their best to send you your caps as soon as possible 😊
Have a nice day,
C-MonEtiquette
1
/5
★☆☆☆☆
The bags are really too small.
Lise D.
purchased on 24/03/2025
Translated review
Answer from Petit-Fernand
Hello Lise,
We are sorry that our bags do not fully meet your expectations.
We provide the dimensions of our bags on our website to help you get a better idea of the actual size. We regret that this was not enough 😔
We remain open to any suggestions to improve your experience on our site!
Have a nice day,
C-MonEtiquette
We are sorry that our bags do not fully meet your expectations.
We provide the dimensions of our bags on our website to help you get a better idea of the actual size. We regret that this was not enough 😔
We remain open to any suggestions to improve your experience on our site!
Have a nice day,
C-MonEtiquette
1
/5
★☆☆☆☆
I have never received my order twice
Guatieri F.
purchased on 01/03/2025
Translated review
Answer from Petit-Fernand
Dear Federica,
We are very surprised to read your comment, as we have already assisted you and shipped a second order, which is currently in transit. You should receive it very soon.
We apologize for the inconveniences and remain at your disposal for any further information or assistance.
Best regards,
Chiara, Petit-Fernand
We are very surprised to read your comment, as we have already assisted you and shipped a second order, which is currently in transit. You should receive it very soon.
We apologize for the inconveniences and remain at your disposal for any further information or assistance.
Best regards,
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order until today and I have not been contacted by anyone to tell me what happened or even to get my money back. Disappointing
Carp S.
purchased on 28/02/2025
Translated review
Answer from Petit-Fernand
Dear Sabrina,
We are very sorry to hear about your disappointing experience. According to the tracking data, your order is marked as delivered. However, we are committed to contacting you directly to ensure that everything went well and to resolve the situation in the best possible way.
Thank you for your patience and we remain at your disposal for any further information.
Best regards,
Chiara, Petit-Fernand
We are very sorry to hear about your disappointing experience. According to the tracking data, your order is marked as delivered. However, we are committed to contacting you directly to ensure that everything went well and to resolve the situation in the best possible way.
Thank you for your patience and we remain at your disposal for any further information.
Best regards,
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Order never received
Dalla Palma V.
purchased on 27/02/2025
Translated review
Answer from Petit-Fernand
Good morning Valentina,
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Very poor quality of lunchbox for the price paid! Used 2 times, barely fell to the ground and completely broken!
Tom C.
purchased on 23/02/2025
Translated review
Answer from Petit-Fernand
Hello Tom,
We are sorry to read your message.
I see that our customer service was able to respond to your complaint through our form by offering you a solution 😊
We remain available if needed!
Have a nice day,
C-MonEtiquette
We are sorry to read your message.
I see that our customer service was able to respond to your complaint through our form by offering you a solution 😊
We remain available if needed!
Have a nice day,
C-MonEtiquette
1
/5
★☆☆☆☆
Order never arrived.
Jessica D.
purchased on 23/02/2025
Answer from Petit-Fernand
Hello Jessica,
We're really sorry to hear that your order hasn't arrived. However, we have already processed a refund for your order. If you have any further questions or concerns, please feel free to reach out, and we’ll be happy to assist you.
Best regards,
Chiara, Petit-Fernand
We're really sorry to hear that your order hasn't arrived. However, we have already processed a refund for your order. If you have any further questions or concerns, please feel free to reach out, and we’ll be happy to assist you.
Best regards,
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I ordered time ago and didn’t receive my order so now use are only sending me a new order out
Demi N.
purchased on 23/02/2025
Answer from Petit-Fernand
Hi Demi,
I’m really sorry for the inconvenience and the delay in receiving your order. Our customer service team has already arranged to send you a new order to make up for the postal delay. If you have any further questions or need assistance, feel free to reach out. Thank you for your patience!
Chiara, Petit-Fernand
I’m really sorry for the inconvenience and the delay in receiving your order. Our customer service team has already arranged to send you a new order to make up for the postal delay. If you have any further questions or need assistance, feel free to reach out. Thank you for your patience!
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
0: The order never arrived at its destination
Virgilio A.
purchased on 21/02/2025
Translated review
Answer from Petit-Fernand
1: Good morning Antonella,
We are very sorry to read your review. As we communicated to you via email, we proposed a new order, but you chose to opt for a refund, which we have already processed.
We tried to resolve the issue of the delay in delivery by the postal service by proposing alternative solutions.
We apologize again for the inconvenience and remain at your disposal for any further needs.
Best regards,
Chiara, Petit-Fernand
We are very sorry to read your review. As we communicated to you via email, we proposed a new order, but you chose to opt for a refund, which we have already processed.
We tried to resolve the issue of the delay in delivery by the postal service by proposing alternative solutions.
We apologize again for the inconvenience and remain at your disposal for any further needs.
Best regards,
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, I have not received my order
Loredana B.
purchased on 19/02/2025
Translated review
Answer from Petit-Fernand
Good morning Loredana,
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I have always bought my son's school labels and never had the problems I had with my last purchase. I chose rectangular adhesive labels for clothes and other elongated thermo-adhesive labels. The adhesive ones are a horror, there is no way to peel them off, the plastic protector that covers them does not let you separate them and I had to cut them one by one with scissors, something that had never happened to me with them. A complete disaster. I sent them an email, but they gave me the silence for an answer and now they send me an email to give my opinion... if you had answered my email with an explanation, surely I would not be writing this negative review. Best regards!
Paula M.
purchased on 16/02/2025
Translated review
Answer from Petit-Fernand
Hello Paula,
We are sorry to read your message.
After our call, I confirm you the shipment of some replacement labels.
In fact, the labels should not be so difficult to remove. It must be a cutting fault, we are sorry. 😊
Good day,
Camille Petit-Fernand
We are sorry to read your message.
After our call, I confirm you the shipment of some replacement labels.
In fact, the labels should not be so difficult to remove. It must be a cutting fault, we are sorry. 😊
Good day,
Camille Petit-Fernand
1
/5
★☆☆☆☆
I contacted the company immediately after ordering because I saw in the summary that the house number was wrong. I never received a response and the package never arrived. It's been a month and a half.
Malvavasi S.
purchased on 16/02/2025
Translated review
Answer from Petit-Fernand
Good morning Sabrina,
We are very surprised to read your comment. We have responded to your request and, in our last email, confirmed that we have corrected the incorrect address that was provided to us at the time of your order. We will resume the exchange from that communication and will do everything we can to help you resolve the situation. Please check your inbox and we apologize for any inconvenience.
Clare, Petit-Fernand
We are very surprised to read your comment. We have responded to your request and, in our last email, confirmed that we have corrected the incorrect address that was provided to us at the time of your order. We will resume the exchange from that communication and will do everything we can to help you resolve the situation. Please check your inbox and we apologize for any inconvenience.
Clare, Petit-Fernand
1
/5
★☆☆☆☆
I never got my order. Never received it. How can I ask for jl refund?
Nadi C.
purchased on 14/02/2025
Translated review
Answer from Petit-Fernand
Good morning Chaima,
We are very sorry for the mishap. We have not received any complaint from you regarding the order, but our customer service team will contact you as soon as possible to resolve the situation and assist you in the refund process. We thank you for your patience and apologize for the inconvenience.
Clare, Petit-Fernand
We are very sorry for the mishap. We have not received any complaint from you regarding the order, but our customer service team will contact you as soon as possible to resolve the situation and assist you in the refund process. We thank you for your patience and apologize for the inconvenience.
Clare, Petit-Fernand
1
/5
★☆☆☆☆
Iron-on labels for clothing come off in the first wash, despite following the instructions. I have not encountered this problem with any other label supplier.
Valérie B.
purchased on 24/02/2025
Translated review
Answer from Petit-Fernand
Hello Valérie,
We are very sorry to read your message.
Our iron-on labels are specially designed to withstand repeated washing. It is therefore not normal for them to peel off.
To help you in this situation, we've contacted you by phone and e-mail to propose a solution! 😊
Have a nice day,
Camille C-MonEtiquette
We are very sorry to read your message.
Our iron-on labels are specially designed to withstand repeated washing. It is therefore not normal for them to peel off.
To help you in this situation, we've contacted you by phone and e-mail to propose a solution! 😊
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Despite several attempts, it's impossible to drink water from the flask I ordered. When sucked in, no liquid seems to pass through. This makes the bottle unusable. Very disappointed
Soukaina S.
purchased on 18/02/2025
Translated review
Answer from Petit-Fernand
Hello Soukaina,
Following our telephone conversation, the plug we are sending you should no longer present this problem.
We remain available for any questions 😊
Have a nice day,
Camille C-MonEtiquette
Following our telephone conversation, the plug we are sending you should no longer present this problem.
We remain available for any questions 😊
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Parcel never received despite payment for Chronopost. No apologies from customer service.
Nadia S.
purchased on 18/02/2025
Translated review
Answer from Petit-Fernand
Hello Nadia,
We are very sorry that your order did not reach us. I can confirm that your money has been refunded. We hope to see you again on a future occasion 😊
Have a nice day,
Camille C-MonEtiquette
We are very sorry that your order did not reach us. I can confirm that your money has been refunded. We hope to see you again on a future occasion 😊
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Many days have passed and I still don't receive the order, very late
Lucia R.
purchased on 07/02/2025
Translated review
Answer from Petit-Fernand
Good morning Lucia,
We are very sorry to hear that you have not yet received your order. We have not received any complaints from you previously, but we will endeavor to contact you directly to help you resolve the situation as soon as possible.
We thank you for your patience and remain available for any other needs.
Sincerely,
Clare, Petit-Fernand
We are very sorry to hear that you have not yet received your order. We have not received any complaints from you previously, but we will endeavor to contact you directly to help you resolve the situation as soon as possible.
We thank you for your patience and remain available for any other needs.
Sincerely,
Clare, Petit-Fernand
1
/5
★☆☆☆☆
The labels are very difficult to remove
Pascal H.
purchased on 10/02/2025
Translated review
Answer from Petit-Fernand
Hello Pascal,
We're sorry to read your comment.
It's not normal for your labels to be difficult to remove from your notebook.
Our customer service has just contacted you to help!
Have a nice day!
Camille C-MonEtiquette
We're sorry to read your comment.
It's not normal for your labels to be difficult to remove from your notebook.
Our customer service has just contacted you to help!
Have a nice day!
Camille C-MonEtiquette
1
/5
★☆☆☆☆
So far I haven't received my order and after a reply from the after-sales service saying it would arrive before March 1st, it's now the 3rd and still nothing. And no message to keep me informed as previously mentioned in a more than unsatisfactory e-mail. My niece recommended you, but I don't think so!
Peggy P.
purchased on 16/02/2025
Translated review
Answer from Petit-Fernand
Hello Peggy,
We are very sorry that your order has not yet arrived.
We have just contacted you to help you in this situation.
Have a nice day,
Camille C-MonEtiquette
We are very sorry that your order has not yet arrived.
We have just contacted you to help you in this situation.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
After 2 days the labels peel off at the first wash - very disappointed
Alexandrine R.
purchased on 15/02/2025
Translated review
Answer from Petit-Fernand
Hello Alexandrine,
I'm sorry to read your message.
Our labels are normally designed to withstand washing. It is therefore not normal for your labels to come off like this.
We hope that the solutions proposed by our customer service are suitable for you 😊
Have a nice day,
Camille C-MonEtiquette
I'm sorry to read your message.
Our labels are normally designed to withstand washing. It is therefore not normal for your labels to come off like this.
We hope that the solutions proposed by our customer service are suitable for you 😊
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order not collected
Catherine B.
purchased on 13/02/2025
Translated review
Answer from Petit-Fernand
Hello Catherine,
We are sorry to read your message.
We have just e-mailed you several solutions to help you as quickly as possible in this situation. 😊
Have a nice day,
Camille C-MonEtiquette
We are sorry to read your message.
We have just e-mailed you several solutions to help you as quickly as possible in this situation. 😊
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
It is nefarious your page you advertise free shipping when then you send it to a point pack does not arrive home on top they lost my labels do not solve anything. And when they try to see their mistake they make it again sending it to another point to go pick it up when you should send it directly to the mailbox at home is supposed purchases over 20€ is free but not one leaves 24€ and what I get is to go pick it up where they say I do not think I will stop buying from them and recommend them.
Elsa G.
purchased on 30/01/2025
Translated review
Answer from Petit-Fernand
Hello Elsa,
I am sorry that the delivery methods offered did not meet your expectations.
We offer delivery to a SEUR collection point from 19€ as indicated on our website. Then you have home delivery also available with SEUR.
We are sorry if this has caused confusion 😔.
Good day,
Camille Petit-Fernand
I am sorry that the delivery methods offered did not meet your expectations.
We offer delivery to a SEUR collection point from 19€ as indicated on our website. Then you have home delivery also available with SEUR.
We are sorry if this has caused confusion 😔.
Good day,
Camille Petit-Fernand
1
/5
★☆☆☆☆
I ordered what I thought were stickers for clothing. They took a long time to arrive, were too big to fit on clothing labels and when they came unstuck from clothing labels after one wash, I contacted the company to complain. They requested a photograph which I sent and they did not respond. When I chased this up they said that I had bought the wrong stickers - stickers intended for objects. I would never knowingly have spent £12 on stickers for objects. The inside cover of the booklet doesn't mention stickers for objects - only stickers for clothes. The customer service person acknowledged how confusing the website was but did not replace the order with clothing stickers. They offered a 20% off code instead. I don't think this is adequate. I note that the website is now clearer about labels for objects vs clothing and that a banner at the top states delivery is delayed. I will not be using this company again when faster delivery, better value stickers that actually stick and are clearly marketed are available from other companies.
Katharine T.
Translated review
Answer from Petit-Fernand
Hi Katharine, Thank you for your feedback, and we're truly sorry to hear about your dissatisfaction. As we mentioned in previous emails, the stickers you ordered were intended for objects, which was clearly specified on our website and in the order confirmation email you received. While we recognize that the order did not meet your expectations, we did offer a 20% discount code as a goodwill gesture, even though the mistake was not on our part. We always strive to provide the best service, and we're grateful for your understanding. Should you have any other questions or need further clarification, please don't hesitate to contact us directly. Best regards, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
It is now the 2nd time that my order did not arrive and I only got my money back thanks to Paypal buyer protection.
M.s.
Translated review
Answer from Petit-Fernand
Good afternoon, We are here to help you too. Please contact us next time before you contact PayPal. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Shipment received too late. We had to hand-mark Mom's clothes when she went home.
Jean-pol P.
purchased on 08/02/2025
Translated review
Answer from Petit-Fernand
Hello Jean-Pol,
We are very sorry that your order arrived too late.
We hope, however, that the product you received meets your expectations.
Have a nice day,
Camille C-MonEtiquette
We are very sorry that your order arrived too late.
We hope, however, that the product you received meets your expectations.
Have a nice day,
Camille C-MonEtiquette
1
/5
★☆☆☆☆
The stickers lastest 2 washes maximum. Such a shame for how much they cost to be completely wasted so quickly.
Rachel
Answer from Petit-Fernand
Hi Rachel, We're really sorry to hear about your experience. We haven't received any previous complaint from you, otherwise we would have assisted you right away. We'll reach out to you shortly to resolve this issue. Best regards, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Order still pending... To this day, I still haven't received my order. It's been almost 1 month... What a shame! I do not recommend this site.
Eva D.
Translated review
Answer from Petit-Fernand
Hello Eva, I'm very sorry to hear that you haven't received your order. To help you as soon as possible, we have just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Package not received .
Caroline T.
Translated review
Answer from Petit-Fernand
Hello Caroline, I'm sorry to read your message. We have just contacted you to help you in this situation? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I still haven't received my order so I can't evaluate the product.
Sandrine M.
Translated review
Answer from Petit-Fernand
Hello Sandrine, We're sorry to hear that you haven't received your order yet. We have just contacted you to offer you a solution as soon as possible so that you can enjoy our products 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I bought some self-adhesive clothing labels. They lasted... until the 1st wash. And then all I had to do was peel them off the drum of my washing machine... I'm very disappointed...?
Manon G.
Translated review
Answer from Petit-Fernand
Hello Manon, We're very sorry to read your message. Our labels are normally designed to withstand many washes and should not come off like this. We have just contacted you by e-mail and telephone to help you as best we can. ?? Have a nice day, Camille C-MonEtiquette