/10
★★★★★
based on 125780 reviews published
★★★★★
based on 125780 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Incredible how they confuse people by guaranteeing that the stickers will be there in 48 HOURS (of course, manufactured according to them... the transport is another matter)... After more than 3 weeks of waiting, and having written a message asking about the status of my stickers, I have only received an automatic message in French that does not resolve my doubts... It is a real scam. What a pity not to have looked at the comments before... I'm not the only one... I hope that someone will find it helpful and that they won't cheat anyone again.
Maria Montilla
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Delivery takes far too long...
Nes Nessou
Translated review
Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I ordered some labels to mark my son's clothes on August 27, 2021 (almost 1 month later!), school has started and the labels have not arrived yet. Nor any communication of the reason for the delay. So this brand at the moment seems like a scam.
Sara
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Never received my order and impossible to contact you.
Jenny Saint-sernin
Translated review
Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I placed my order at the end of August and as of September 20, it still has not arrived.
Susi Torres Espejo
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I would like to give a review on the product. Unfortunately, I can't because after 16 days I still haven't received it
Sara
Translated review
Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Right now my review is poor because I have not yet received the product despite ordering around Sept. 5. Untraceable label only shipment..I will wait
Francesca L.
Translated review
Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
Unfortunately, the service is poor. I placed my order on September 4, it is now the 20th and I have not heard from the package. I wrote several emails and called several times, never received a response. I hope to receive a refund, meanwhile I had to go to another supplier or my daughter would go to daycare without labeled clothes.
Veronica A.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Bad experience. I never received my order. Unreachable by phone, email, messenger, message on the website. I do not recommend at all. Very angry, I want a refund.
Gélita Vimbaye
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Answer from Petit-Fernand
Hello, we are sorry for the delay in responding, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected],?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Today I received the product from someone else! I am trying to complain but there is no way
Alba Bosque Hernandez
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season this type of forgetfulness or problems usually occur. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I've already sent an e-mail to customer service The labels didn't come off the blister pack They also seem to come off in the wash
Charlotte Coblence
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Very bad experience. Labels ordered at the end of August and received more than ten days later, the first order was wrong so I had to wait again to finally get the right ones. Bottle ordered at the same time and NEVER received! Deplorable customer service (fortunately not all!) the problem has finally been solved but I really don't recommend it!
Aurélie
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Answer from Petit-Fernand
Hello, We're very sorry that there was a problem with your order and for this disappointing experience. Your feedback is important to us as we take your opinions very seriously and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day? Alessio
1
/5
★☆☆☆☆
Order never received. Customer service not at all responsive.
O.v
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Answer from Petit-Fernand
Hello, we are sorry for the delay in responding, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected],?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Very very very disappointed
Nadia Lazar
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
The order never arrived.
Fabio R.
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Answer from Petit-Fernand
Good morning Fabio, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Parcel not received, order placed on 06/09, when we want to go on the site to contact the service, directly a questionnaire, which leads us to tell us to wait until 16/09. Here we are on 20/09 and still not received 15 evaporated into thin air. It's a shame there's no direct means of contact.
Christel Borremans
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I have not received the labels yet!!!!
Anabel Calderon Alcañiz
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
We bought the lunchboxes for our two children. Unfortunately, after the first week, the sticker with the printed name started to peel off. Otherwise lunchbox is a good size for abs.
Aoife
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Very disappointing service, it has been more than 15 days since I placed the order and I still have not received it, so I have had to buy labels from another company.
Raquel Lozano García
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Never recieved! Not happy that I purchased weeks ago and nothing has been recieved.my child went back to school 3 weeks ago also and hadnt had named items because they haven't arrived. Messaged the business no response.
Ruby C.
Answer from Petit-Fernand
Hi we are sorry for the delay in response to your Facebook message. I hope you receive your new labels soon 🙂 Xia
1
/5
★☆☆☆☆
My opinion is very bad because they did not give me two sheets of stickers that I had bought to mark baby food and they did not include the paper to iron the thermo-adhesive labels. I wrote to claim it and they have never answered me,, I would not recommend it, nor will I buy again. Thank you
Teresa
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season, this type of forgetfulness or problems often occur. However, I confirm that we have resent you the corresponding items free of charge. Have a nice day, Maialen
1
/5
★☆☆☆☆
It's been a month since I placed my order and it still hasn't arrived and nobody is giving me any solutions. I do not recommend this site at all.
Maria
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order placed in August and still not received. Really bad service
Maria L.
Translated review
Answer from Petit-Fernand
Dear Maria, We thank you for purchasing from us, we are pleased. We are sorry for the delivery timing We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
They have taken about a month to send me the shipment. On several occasions I have tried to ask for information about it and they answered me with clearly automatic messages, they have not once listened to my words and have dared to answer me exclusively in French, as if I had to understand that language. I will never ask for more here. I have also complained on social networks and I have seen that I am not the only one who thinks the same way, something means this...I needed the labels for schools and as it is logical, at this point I do not want them at all. Money thrown away.
Estefi
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Slow shipping, I purchased it over 15 days ago and still nothing has arrived!
Silvia
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Hello I'm extremely disappointed with the products, especially the iron-on labels which don't stick at all and which I find in my washing machine drum. I'm quite surprised because someone had recommended this site to me, maybe I was unlucky. I'm switching back to the "pencil" method for my little boy's clothes at the moment.
Sophie S.
Translated review
Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
Nothing arrived
Alessia L.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
After 12 days order arrived wrong labels with another name. Obviously on this site I will not buy again. Very bad experience and waste of time and money.
Valeria D.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I never received my order, no response to my messages whatsoever Void
Helene Miche
Translated review
Answer from Petit-Fernand
Hello, we are sorry for the delay in responding, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected],?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I placed my order on August 22 and it still hasn't arrived, you haven't called me or told me where it is. This will be the last time I order from you.
Yosra Laaroussi
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen