/10
★★★★★
based on 125780 reviews published
★★★★★
based on 125780 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order not received. However, customer service is reactive and my order is supposed to be remanufactured and reshipped. To be seen.
Linda. I
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you have not already found a solution, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
The water bottle that arrived does not fit my 3-year-old because he cannot rotate the cap. The fact that it had to rotate the cap was not specified in the details and in fact the water bottle is currently unusable by my child.
Monik
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry to hear that we came across as unclear. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I put one star xk no less zeros.because more disappointed in life.a poop in sight and poop to stick them and 5....asombroso worst purchase I made in my life,y eso q I have bought crap but like this......vamos q unay no mas
MarĂa Teixeira
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it must be a defective batch. In order to be able to help you, please send us some pictures of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
The package has not arrived. We have asked via email if they could provide us with more information about it but they have never replied. Very disappointed with the lack of information and never received the package.
Anna Boned Torres
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Hello, the product never arrived
Ana Gallardo Corbacho
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I got a wrong labels with other names I ordered mine for khloe I'm so disappointed ??
Jockey K.
Answer from Petit-Fernand
Hi we are sorry there was a mix up with your order. Your correct labels have now been sent to you 🙂 Xia
1
/5
★☆☆☆☆
After 10 working days after ordering I still haven't received anything and no tracking code
Federico P.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Received the wrong items with the wrong name. Still waiting for a response from customer care
L. C.
Answer from Petit-Fernand
Hi we are really sorry you received the wrong order. I am glad we have sorted this now by email 🙂
1
/5
★☆☆☆☆
I got the evaluation request before I got the product, even though I got the email that my order had been shipped more than two weeks ago. School started and I naturally had to make other arrangements. I would say there is no point in sponsoring fast delivery if you then fail to deliver what you promise. I do not recommend this site.
Alessandra P.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
2 weeks and still not arrived!!
Gemma B.
Answer from Petit-Fernand
Hi I am sorry you haven't received it I have just sent you an email 🙂 Xia
1
/5
★☆☆☆☆
You've asked me for a review, but i still haven't received my product yet!
Sarah W.
Answer from Petit-Fernand
Hi I hope you receive your replacement labels soon! Xia
1
/5
★☆☆☆☆
No order collected and no way to reach service
Saida Petit
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Answer from Petit-Fernand
Hello,? We are sorry for the delay in responding, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected],?Merci for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Still haven't received order! Again!
Elzbet D.
Answer from Petit-Fernand
Hi your order was resent on September 17th, please allow 3-10 working days. I hope you receive your order soon! Xia
1
/5
★☆☆☆☆
I was sent the order for another customer. Whilst the customer service response was quick, the redelivery of my actual order has still not arrived yet and there was no prioritising of this - I was told it would be the usual 48 hours (and then delivery appears to be taking a week or two at least). Don't order if you want the items quickly, allow at least a month or two to receive your goods. I won't order from here again.
Caroline W.
Answer from Petit-Fernand
Hi we are sorry for the mistake that you received someone else's order. Sorry you are disappointed with the service. Have a good day!
1
/5
★☆☆☆☆
Nefarious customer service, slow and only in French. Extremely slow delivery service, one month to receive 24 labels, shameful.
Mikel GarcĂa
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
The order I placed has not arrived yet. I don't know how long they indicate and when you send an email to know the status of the order, you receive a generic email without giving you any information. Very disappointed.
Clienta Decepcionada
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I still have not received the goods,despite the fact that it has been a good 17 days since I placed the order.
Filomena M.
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Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
Order placed and did not arrive at its destination; I have requested a refund and have not received a response.
Rossi
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Never received the paper, useless company.
Andrea Onhaus
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order took a very long time to arrive (obviously, much later than the start of the course), at no time did I receive a tracking link nor was I notified of when I would receive it. Today I found it in my mailbox, no one told me that it would be delivered this way. Although it is the responsibility of Correos España, Petit-Fernand should choose the transport companies that can provide better service to users.
Silvia Dotras Cruañas
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I would like to be able to give an assessment of the product but the truth is that it never arrived. I claimed on September 15 and they told me they would see how to fix the problem, on September 20 I am still waiting for an answer. I am still waiting for a reply on September 20. It's a shame, you buy with great enthusiasm and in the end your child has nothing the first month of school.
Alejandra Fernández
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order placed on 6/09 , to date still not arrived despite taking into account the 10 working days of shipping. If they do arrive, they will no longer serve their purpose, so I will ask for a refund
Francesca R.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
It looked cool, but I can't speak to the quality, I never got my order. I had tracking number that I looked up and it was always stalled. Hence my dissatisfaction.
Liliana Zambrano Lopez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm that your order has been delivered. We still hope that you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
As of today 9/20/21 I still have not received my order. Certainly I will not purchase from you again In any case I expect a refund of what I paid. Sandro Scarsella
Sandro S.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
The expected shipping time is unjustifiably excessive given the expected cost. The lining of the water bottle was ruined at the first paleggerò bump.
Cocco
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Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
21 days later I still have not received the order and after claiming it 2 times they do not give any solution and they have ignored it.
Carlos Rodriguez Nuñez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Sorry to put this negative review. Order placed on September 2 and I still haven't received anything as of September 20.
Mariaeva D.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
The product that was advertised as fast shipping has taken almost a month...I thought it was already lost...In the general comments I read that everyone is the same. Once the product has arrived it corresponds to the characteristics specified in the purchase. I will not buy again.
Gabriel Diestre Escudero
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
After 1 month I am still waiting for the labels
MarĂa L
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately this year I have to give a star because order that is shipped on September 6 still today September 20 has not been delivered. I consider very bad a delivery service that exceeds 2/3 working days here we are talking about 12 days. Considering that the post office also works on Saturdays for deliveries
Laura P.
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Answer from Petit-Fernand
Dear Laura, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio