/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I placed the order on August 23 and today, September 15, I still have not received it. Their only reply was on the 7th that it was to arrive on September 9th, but since then they have not answered my emails. The same for both orders
Pmatani
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I placed an order on August 23rd and to date I have not received it. I contact them and they tell me that they will find out but so far nothing. I don't know if I will receive the order or not. I hope they can solve it soon. On the web they don't give any information about the shipment.
Pmatani
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
At almost a month my order has not arrived I contacted customer service with no response
Eleonora B.
Translated review
Answer from
Petit-Fernand
Good morning Eleonora, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
It took 15 days to reach me!!!!
María Gómez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
1/5
★☆☆☆☆
Very bad! They take a long time and do not give any information about the tracking of the shipment that I am still waiting for.
Céline
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I have not received my order yet
Miriam Morales
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I have not received my order yet
Nerea Sanchez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
The items are very good, excellent quality. But they arrived after the deadline and I could not use them for what I ordered them for. The customer service, nefarious. I contacted when I saw that they did not arrive, when they arrived I explained what happened and instead of apologizing they congratulated me for receiving them (now that I can not use them as I explained) I think they are making fun of the customer...
Client(e)
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
1/5
★☆☆☆☆
After almost a month .... So many emails.... And address changes.... I still haven't received my labels.... Bad experience
Anna C.
Translated review
Answer from
Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1/5
★☆☆☆☆
Since August I have been waiting for the order, it has not arrived yet. And I have no contact phone number to see what is going on and to find a solution.
Miriam Lopez Penichet
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Order never received pity I had recommended your service to many
Alessandra G.
Translated review
Answer from
Petit-Fernand
Good morning Alessandra, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
It's a scam. i've been waiting more than a month and a half for the labels.
Encarna García Castell
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
I have not yet received the product and we have already been in school for a week.
Remedios Repullo Sánchez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I still have not received the order, after more than 20 days.
Javier Barreiro Domínguez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
My daughter's school started and they haven't arrived yet, I couldn't mark her things.
Amador Capote
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Lousy experience. I placed an order for 44, a personalized case and labels of all kinds, the labels never arrived nor did they give me a solution after communicating it to the company, of course they did not refund my money either. I do not recommend it.
Alícia Collado Gámez
Translated review
Answer from
Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season this type of forgetfulness tends to occur. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I have always trusted Petit-Fernand and have done well, but this time my order arrived 20 days late, making it impossible for me to make use of it. In addition, the delivery was made with a torn and wrinkled envelope.
Francisca Martínez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
1/5
★☆☆☆☆
I still haven't received my delivery (sticker labels that I needed for the start of my son's school!!). I have sent fue requests to know when I will receive them and still I have not even received a response! Very bad servicio. About the product I can not profer word.... since I haven't been able to see it yet!!!!
Chiara M.
Translated review
Answer from
Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
I made the purchase on August 24 and I still have not received it on September 15.
María Del Carmen Guerrero Pané
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
No news of my order
Silvia Gainza
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I am very upset with you because I placed an order on August 14 and it is now September 15 and it has not arrived. They sent it to me again on 04/09/21 after I filed a claim and still nothing has arrived. My children have started school on September 9 and I have been in a hurry having to label badly and as I could all the clothes and objects for school. I have been buying your products for 7 years and I have never had such a thing happen to me. I have always given you my support both in social networks and recommending your brand to my friends and acquaintances, but on this occasion I have to say that it is very bad of you to let a customer down in this way.
Tania Prieto Marino
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
They do not meet the delivery deadlines. 2 weeks and I am still waiting for the shipment.
Jacob Romero
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
My order has not arrived since August 18th and I want my money back!!!!!
Marina De Eguiluz Gutiérrez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was shipped according to your request. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen