/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I haven't received my order since August 23rd and I haven't heard anything about my two sticker orders. I have to say that I love them and I have been ordering them for school for 4 years, as they are good and durable but this time they have not arrived at home and you have not told me anything via email. I hope I don't lose my money.
Tamara
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
I did not receive any orders. Poor is also too much of a grade
Maria
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Answer from
Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1/5
★☆☆☆☆
I placed an order a month ago and it has not arrived, supposedly they would place another order without charging me. I haven't heard anything about it either. There is no tracking number or anything to know how the order is going.
Mariana
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I still have not received my order that I placed three weeks ago. I send emails and I get no response. They only resend me generic messages without answering me concretely to my claim. If it is impossible for my order to arrive, they will reimburse my money.
Carmen Benjumea
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Labels not arrived.
Giovanni A.
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Answer from
Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
Despite having received an apology email through this channel following review, order of August 5, I still have not had any contact,despite having sent them 3 contact request emails as well. I am very sorry and although I have been fine in the past, I think the contact mode should change and is very bad.
Daniela C.
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Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I ordered on August 28, it's September 14 and I haven't received anything. I had to label for the start of school everything otherwise. An order of 82 euros. Unacceptable.
Valentina G.
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Answer from
Petit-Fernand
Good morning Valentina, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
Order never arrived... What a disappointment...
Federica
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Answer from
Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
I placed the order on August 23 and today, September 14 has not yet arrived see you
Federica S.
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Answer from
Petit-Fernand
Dear Federica, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
The adhesive labels do not adhere well. I stuck them on markers and crayons and they all came off the next day.I will not repurchase them and do not recommend them. In my opinion over the years the quality of the products has deteriorated, I noticed this even on the labels to stick on clothes.
Elena G.
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Answer from
Petit-Fernand
Good evening Elena, We are sorry to hear that the product did not meet your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
1/5
★☆☆☆☆
Very bad service...paid for things right away that never arrived
Francesca L.
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Answer from
Petit-Fernand
Dear Francesca, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
They made a mistake! I ordered unicorn medal with address and they sent me my la. The strongest thing Esq me respond to days and after telling me q they will remedy no case! As I do not respond I will take action and share by networks with messages of great! I am outraged
Laura Aroca Gonzalez
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Answer from
Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season this kind of problems usually occur. I confirm however that the corresponding items were shipped free of charge as per your request. Have a nice day, Maialen
1/5
★☆☆☆☆
I do not recommend buying from this site. Twice (the second times I had given them another chance) , I did not get the goods I ordered.
Gioia B.
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Answer from
Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
Delivery time, unfortunately not at all as stated. And zero goodwill.
Samira Z.
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Answer from
Petit-Fernand
We are sorry to hear about your bad experience. We specify shipping within 48h. Delivery depends on Deutsche Post and may take a few days.
1/5
★☆☆☆☆
The stickers arrived over three weeks later
Ina K.
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Answer from
Petit-Fernand
We apologize for the long delivery time. It should not be this long.
1/5
★☆☆☆☆
I have not yet received the goods ordered on August 30
Maria L.
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Answer from
Petit-Fernand
Good evening Luisa, we apologize for the inconvenience, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
In the advertisement they tell you that it is dispatched in 24-48 hours, not that after dispatch, it will take 10 WORKING days (which in my case was 13) to arrive. That is, three weeks waiting.
Carol Bosch
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Answer from
Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
1/5
★☆☆☆☆
Order never received
Alessia P.
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Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
My order never arrived.
Lucia Martinez Blazquez
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that we have contacted you several times via email in order to resend your order or to proceed to your refund. . Please, if you have not received it yet, considering the dates, we ask you to contact us! Have a nice day, Maialen
1/5
★☆☆☆☆
Order arrived very late! Also wanted adhesive labels and got iron-on labels instead, which I can't do anything with. Please take care EXCHANGE EXCLUDED! So expensive and no exchange for a bit of paper! Do not recommend it, there are better alternatives on Amazon
Kaderc
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Answer from
Petit-Fernand
We are sorry that you have to wait so long. The postal service can take up to 10 working days. Unfortunately, not all orders can be changed. If you ordered the iron-on labels but meant the stickers, we cannot change the program code.
1/5
★☆☆☆☆
The delay, even if it was due to factors outside the company (couriers/postmen), causes harm to people like me who ordered them for school and, despite 2 weeks in advance, still have not received them.
Fabrizio C.
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Answer from
Petit-Fernand
Good morning, we apologize for the inconvenience caused to you, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
It's been a month since I ordered some stickers and I haven't received them nor have I received any response from them.
Montserrat Alcorlo
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen