/10
★★★★★
based on 125781 reviews published
★★★★★
based on 125781 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The package has still not arrived after about 10 days after ordering
Paola Z.
Translated review
Answer from Petit-Fernand
Dear Paola, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
I have been ordering for 20 days and nothing has arrived
Lara R.
Translated review
Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
1 star is enough for the aesthetics of the label because they don't stand up to washing. I found it in the bottom of the drum of my washing machine after the first wash, so I'm really lucky that it didn't get into my filter or clog up other hoses and put my washing machine out of action.
Emeline Hérissé
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I never received the order and never a response to my request for help to know where it was
Bl
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Bad. As of today, 20 days after my order, I still have no word regarding shipping. Tried contacting them 3 times with no response.
Isabella R.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order dating back to 7/9 but I still haven't received anything and yet I don't live in Burundi but in Milan. Crazy. School started a while ago. Shameful!!!!!! Never again!!!! Will also follow deletion registration site
Rosa F.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. If you have not yet received your order, please feel free to contact us at [email protected] Please accept our sincere apologies. Best Regards ?, Alessio
1
/5
★☆☆☆☆
We have not received the order!
Laura Bautista
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received all the materials. I have asked for clarification and still have not received a response
Chiara V.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed in late August and never arrived. Untraceable shipping, vague, slow es inaccurate customer service, I still haven't even been able to get a response on my refund request! A real scam!
B.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Discounts are a lie. The service and customer service is non-existent. I don't understand so many good reviews. 0 recommended.
Lor
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season our customer service had to deal with a large number of requests and that is why the wait was a little longer than usual. On the other hand, all the discounts we encourage are real. Have a nice day, Maialen
1
/5
★☆☆☆☆
Never received my labels
Wendy Terryn
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Deceptive size
Anonyme
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Hello, I am disappointed with the labels, because once put on the pencils it comes off.
Vanessa Vanderwalle
Translated review
Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
The labels have not arrived
Silvia B.
Translated review
Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed on September 2 has not yet arrived
Benedetta B.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
We still have not received the order and although we have claimed it, we have not heard anything. Very unhappy. We certainly do not recommend it.
Lucia
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Read so many good reviews so been tempted to order sticky school uniform labels from here. Huge disappointment as after second drying all came off!! Waste of money. Only one plus - design looks super cool for kids.
Sofia G.
Answer from Petit-Fernand
Hello, sorry the labels didn't work for you I have just send you an email 🙂 Xia
1
/5
★☆☆☆☆
I find that with the costs they have the delivery times are exaggerated and the only thing you receive to a complaint is an automated email
Francesca
Translated review
Answer from Petit-Fernand
Dear Francesca, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
I have been waiting 3 weeks for a response and to be told the status of an order that I still have not received. Very poor service.
Ana
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Lots have fallen off already and my child has only been at school two weeks
Rebecca H.
Answer from Petit-Fernand
Hi, I am sorry the labels have not worked for you. I have just sent you an email, Xia
1
/5
★☆☆☆☆
After placing the order and not receiving it, several times I contacted customer service via email and still waiting for a response and the goods have not arrived
Daniele G.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Big problem with the product. Despite following the instructions to the letter, the labels do not stick (they stick after 2 washes/uses of the clothes...)! I questioned the way I used my iron (temperature, ironing time...) until the day my son went back to school. After talking to several moms, the conclusion was the same... the labels don't stick... What a waste of time and money. I'm very disappointed with the product.
Mylene C
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I have not received anything yet. You had given me 3/09 as the shipping date, and as of today, 19/09, I still have not received the package.
Claudia D.
Translated review
Answer from Petit-Fernand
Dear Cladia, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Haven't received item!!
Emily S.
Answer from Petit-Fernand
Hi I have just sent you an email, sorry you haven't received your order 🙁 Xia
1
/5
★☆☆☆☆
I have not received my labels Order No.3000845978 No one responds to me and now they have blocked the Instagram to write on comments. I want at least my money I paid but received nothing
Nelson P.
Translated review
Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I placed an order in mid-August, they told me it would arrive on August 23rd and I'm still waiting for it? They were supposed to send it to me again but today on September 17th I am still waiting.... Very bad I do not recommend it
Mercedes Diez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately the delivery times have been disastrous, and the lack of communication and interest in our emails and calls as well, we have been buying your products for years, but I don't know if we will repeat.
Celia Martínez Ramos
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
1
/5
★☆☆☆☆
It wasn't even good with one wash it's came off.
Nazish S.
Answer from Petit-Fernand
Hi I have sent you an email to find a solution 🙂
1
/5
★☆☆☆☆
I placed an order on September 16, I received the email where I confirmed the order, I was charged for the costs but from the website it appears cancelled. I requested assistance and they responded immediately to the first email sent, as per their request I sent the copy of the payment and after that I received no response.
Veronica B.
Translated review
Answer from Petit-Fernand
Dear Veronica, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Almost a month after placing the order I still have not received it. After contacting the claims department they asked me to confirm the address and after that I have not heard from them again despite having written them a couple of emails. I haven't heard anything about the stickers nor have I received a refund!
Raquel
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen