/10
★★★★★
based on 125782 reviews published
★★★★★
based on 125782 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Placed an order on the 1st September and I still haven't received it, despite contacting the company. Very naively saw the 48 Hour delivery and presumed it would be here pretty quickly in time for my daughter to start school. Having spent £12 on labels I had high hopes for the company and I'm disappointed by the lack of customer care and the fact I am receiving numerous emails to rate the company/product, so finally I am!
Tom
Answer from Petit-Fernand
Good afternoon Tom, I hope you receive your replacement labels soon! Xia
1
/5
★☆☆☆☆
We did not receive the labels.
Clara
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
It's not arrived still
Nikki M.
Answer from Petit-Fernand
Hi I am glad we sorted this by email 🙂 Hope you receive your order soon!
1
/5
★☆☆☆☆
Still havnt recived my order after a month
Stevie
Answer from Petit-Fernand
Hi Stevie, sorry you didn't receive your order. Your house number was missing from the address 🙁 I have sent you an email. Xia
1
/5
★☆☆☆☆
Very bad. I have a very bad experience with orders. I have not received anything from the two orders I have placed. I hope that apart from the e-mails I will get my investment back, since I ordered from another site when I saw that it did not carry. Too long a wait, 2 months, and still nothing? I do not recommend it at all.
Castells Valero
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I never received any of my 2 orders
Julie O.
Answer from Petit-Fernand
Hello, I am sorry you didn't receive your order. I have just sent you an email 🙂 Xia
1
/5
★☆☆☆☆
Very disappointed impossible to unstick from their support I could not use them
Madame Charlene Geneix
Translated review
Answer from Petit-Fernand
Hello Charlene, I understand your disappointment, this is not normal and should not have happened. We are doing everything possible to ensure that you receive labels that meet our requirements as quickly as possible. If you are not satisfied, please do not hesitate to contact customer service. Thank you in advance and sorry again for the inconvenience. Emma
1
/5
★☆☆☆☆
Big problem with the labels. They all come off when the clothes are on their 2nd wash. I don't understand and find this very disappointing. I would like to be contacted as soon as possible.
Aurélia Benchaïba
Translated review
Answer from Petit-Fernand
Hello Aurelia We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
It has been 20 days since the order( placed on September 2) and still the labels have not arrived. In the meantime school has started so I had to order more on Amazon which arrived in no time. So I don't need your labels anymore, I want a refund
Lisa D.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
I have always had good results but my last order with you has not arrived so it will be my last.
Carmen Lario Lopez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My order did not arrive until today
Sandra Hernandez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I am still waiting to receive the stickers after 20 days.
Sara
Translated review
Answer from Petit-Fernand
Good morning, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I HAVE NOT RECEIVED ANY PACKAGES
Francis María Lam Gali
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order never received
Eva S.
Translated review
Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Malisimo!!!!! Super bad!!! When you put them on they don't stick well.... at all and in the first wash all the labels have come off!!!! I will never order again! The worst thing in the world!!! I will go to a haberdashery that there will offer me safe guarantees ... that happens to me to order online these things! And now I have to do the same thing again!!!! Dioooos.... ??????????????????????
Patricia Pociño Ruiz
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
The product was intact but arrived with the wrong name for my son
Luigia T.
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry to hear that you have received another person's product, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
Eternal time!!! Promise delivery in 48h... I placed my order on Sept. 2 and as of today Sept. 18 I have yet to receive it! And if I write to customer service you answer me not to clog the mail !!! Shame !!!
Alice F.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I placed the order on September 2 we have reached September 18 and still nothing.
Emiliana A.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Order never received!
Marjorie
Translated review
Answer from Petit-Fernand
Hello Marjorie, We're really sorry that there was a problem with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I received the labels: they are impossible to peel off. The others I had ordered two years ago were different, I don't know if it's a defect or if we changed something. With the cost they have and the waiting time, a real disappointment.
Alice L.
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received the replacement of the defective batch. If not, please contact us immediately at [email protected]. Best regards, Alessio
1
/5
★☆☆☆☆
After several orders from my label with which I was satisfied, I recommended labels for the children's home and this time I was very, very disappointed because we can't remove the labels from the page without damaging them! I wouldn't recommend it again.
Laura S
Translated review
Answer from Petit-Fernand
Hello Laura We're really sorry that there was a problem with your order. We are doing our best to send you a complement to our quality standards. We apologize for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
I never received my order
Guglielmina C.
Translated review
Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Still have not received my order
Emily O.
Answer from Petit-Fernand
Hi I have replied to your email 🙂
1
/5
★☆☆☆☆
Satisfied after the first order I relied on your site again for the WEDDING. Well, tomorrow I get married and after 18 days still my order has not arrived and it gives me concluded in my history. I had asked for an explanation but the email was automatically generated and the number is not answered by anyone.
Silvia D.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our sincere apologies. Please do not hesitate to contact us at [email protected] if you have not yet received your order. Best Regards ?, Alessio
1
/5
★☆☆☆☆
Still not received my order and received no response to my email of Tuesday!!!! Immense disappointment I will never recommend this site
Sylvie Montopoli
Translated review
Answer from Petit-Fernand
Hello Sylvie, We're really sorry that there was a problem with your order. We will do our best to get your labels to you as soon as possible. We apologize for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
I never received my order and I haven't heard from customer service ...
Bianca Delgadinho
Translated review
Answer from Petit-Fernand
Hello Bianca, We apologize for the inconvenience and the delay in responding. Customer service will get back to you as soon as possible to propose a solution. We apologize for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
I ordered the labels on 01/09 to date I have not received the product . A few days ago contacted customer service and am still waiting for a response.
Consuelo F.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I would give it zero if possible. I placed the order on August 28 and it never arrived.
Carlot Caldes Rodriguez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I did not receive sticky labels
Lamia El Hanebli
Translated review
Answer from Petit-Fernand
Hello Lamia, I can understand your disappointment, but you ordered iron-on labels and not self-adhesive ones. Our customer service team will be happy to help you make the right choice. We apologize for the inconvenience. Emma
1
/5
★☆☆☆☆
I have not received my order. Impossible to reach them on the phone and they don't reply to emails or reply very late. Very disappointed!
Z.
Translated review
Answer from Petit-Fernand
Hello Madam, We apologize for the inconvenience and the delay in responding. Customer service will get back to you as soon as possible to propose a solution. We apologize for the inconvenience. Have a nice day. Emma