/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
This is already the second time I have ordered labels on the site and received nothing
Chiara P.
Translated review
Answer from
Petit-Fernand
Dear Chiara, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
All the labels have peeled off. They have not even lasted a month. Most of them have peeled off without even using the garment. The rest have stayed on in the washing machine. Bad purchase.
Natalia Arcos
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Answer from
Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
1/5
★☆☆☆☆
Orders take a long time to arrive at the post office and the package is lost. Waste of money and time.
Idina Vigil
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Only half of the order arrived. Multiple requests, no response. I had ordered personalized stickers for pencils etc. for the start of school, which I was charged for but which never arrived. Very, very sad as I wanted to put them in my son's school bag. Huge disappointment. Unfortunately, even the pendant, which is very nice in itself, can't make up for this.
Sandra W.
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Answer from
Petit-Fernand
We are sorry to hear that we made a mistake during production and that your order did not arrive in full. We sent you the missing part the next day after you contacted us. Did you receive it?
1/5
★☆☆☆☆
Very bad experience to date I have not received my order, since August 22nd I placed it.
Carol Maria Zambrano Montero
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I am still unhappy. I placed the order in August and still have not received it. They replied that they were going to remanufacture it since they don't know what happened. School has started and I still have no labels.
Claudia Salvador Jimenez
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I have not received my order and no one is answering my messages to find out where it is.
Asunción Bosch
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new delivery partners. I confirm however that a tracking number was provided to you once the order was shipped. Have a nice day, Maialen
1/5
★☆☆☆☆
I never got my order, thank goodness I paid with paypal and they refunded me. You pay 3 shipping and they are supposed to send it to you by regular mail so you can't track the package. I will never order from them again.
Sandra Ep
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
The product I ordered never arrived I wrote several times but no response Ordered 3 weeks ago
Maria E.
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Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I ordered some labels for objects at the beginning of August. As the package didn't arrive, I claimed it. They tell me that they have sent it on August 10. I wait and nothing. The 10 regulatory days passed and it didn't arrive either. I place the order again and they send it to me. It does not arrive either. I contact them and they tell me that they will give me a solution. On September 14, 2021, I do not have the order and I know that it is not a problem of my postal address because it is the second time I order from this company and the previous one arrived.
Bal Tomas
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
The Products are very nice but the wrong information provided cancels the whole service. In the advertisement it talks about service in 24/48 hours. After the purchase you receive an email saying that after the labels are printed it will take 2 to 3 days for shipping which can, however, become as long as 10. I made the purchase on August 31 and still have not received anything. I had to buy more stationery labels to take to school so the 45 euros spent here is now useless.
Emanuele N.
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Answer from
Petit-Fernand
Dear Emanuele, Thank you for purchasing from us, we are pleased. We are sorry for the delivery timing Please accept our sincere apologies. Best regards ?, Alessio
1/5
★☆☆☆☆
I have not received my order. Please reply to the e-mails I have sent.
Patricia Santana Ponce De Leon
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Answer from
Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season our customer service had to deal with a large number of requests and that is why the wait was a little longer than usual. We are still glad that your order has arrived. Have a nice day, Maialen
1/5
★☆☆☆☆
I am still waiting for a response and for the water leaking freezer part to be sent back to me.
Cristina Ruiz Molero
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Answer from
Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season our customer service had to deal with a large number of requests and that is why the wait was a little longer than usual. I confirm however that the requested part was resent free of charge according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
I have never received my order.
Silvana Melia Beigbeder
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Please, if you have not received it yet, considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I haven't received anything yet !!!!!
Mery B.
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Answer from
Petit-Fernand
Good morning Mery, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
I still haven't received it, shameful.
Estefanía
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
I placed the order on August 23 and have not yet received it.
Caren
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I don't understand how they can ask my opinion if I haven't received the order yet. They should make an effort to deliver the order instead of asking for an opinion.
Agustin Matos Lorenzo
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I have been getting labels for my children from you every August for 6 years now. Always everything is perfect. Except during this last order: the clothes tags are different than usual and they all came off in the first wash.
Lucia P.
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Answer from
Petit-Fernand
Dear Lucia, We are sorry to hear that the product did not meet your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio