/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Feels bad giving two as they are nice looking stickers but they don't stick! They haven't even lasted a week.
Lauren
Answer from
Petit-Fernand
Dear Lauren, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you had problems with your labels. This is not normal and we invite you to contact us again so we can help. Also for your order number 4000844122 it's on its way and we just send you an e-mail regarding this matter. Our e-mail is: [email protected] Wishing you a lovely day! Kindly, Alexandre
2/5
★★☆☆☆
Very good customization and beautiful icons proposed, very bad handling of shipping, about which nothing is done until you get an envelope in your mailbox at least a week after ordering. It would be good to have tracking of the package.
Giulia P.
Translated review
Answer from
Petit-Fernand
Dear Julia, We are sorry if your order has been delayed. Once the order is shipped, it is the postal service that handles it, and delays may occur due to the health situation. Please email us at [email protected] to learn the status of your order. I wish you a good day. Roberto
3/5
★★★☆☆
The stickers are fine but they just take so long to arrive.
Busybeemama
Answer from
Petit-Fernand
Hello BusyBeeMama and thank you for your order with Petit-Fernand UK! We are sorry that you did not receive your order yet and invite you to contact us, so we can have a look and help! Please send an e-mail to: [email protected] ! Thanks a lot and have a wonderful day! Kindly, Alexandre
3/5
★★★☆☆
We have had a metal water bottle for our four-year-old daughter for a little over a year now, and this is already the third time we have had to buy replacement caps because the plastic is constantly breaking, particularly the hinge on which the top rotates. Now, it is true that this water bottle is certainly not treated with kid gloves at school, but it is still a product designed to be used by children, so one would think that in the design they should have kept that in mind and devised a less fragile mechanism. Too bad, because the water bottle itself is well made and even the prints have not discolored or come off, despite frequent washing. EDIT: kudos instead to customer service who promptly contacted us back asking for photos of the broken caps for their quality control service, and offering to send us a free replacement cap, which moreover arrived very quickly
Luca P.
Translated review
Answer from
Petit-Fernand
Good morning Luca, we are sorry you have encountered problems with the water bottle. I invite you to write us at [email protected] , we will certainly find a solution to your problem. I wish you a good day, Roberto
2/5
★★☆☆☆
Very nice but this time I don't know why they don't stick like the last ones
Roberta M.
Translated review
Answer from
Petit-Fernand
Dear Roberta, Thank you for your comment: I am sorry that your labels did not stick. I confirm that this is not normal. I invite you to write to us at [email protected] . The satisfaction of our customers is fundamental for us, you will see that we will find a solution 🙂 Cordial greetings and a good day! Roberto
2/5
★★☆☆☆
I ordered labels for my little girl last year and were fab, but the second time they arrived and had not been cut so I had to try cut around the labels with a craft knife to her then to be usable, never heard back from customer service but gave the benefit of doubt because the labels really are good quality and last well , then I ordered some labels over 2 weeks ago for my little boy to start school and we're still waiting on them, this will sadly be my last purchase ??
Katie
Answer from
Petit-Fernand
Dear Katie, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you had problems with your labels. This is not normal and we invite you to contact us again so we can help. Also for your order number 4000844122 it's on its way and we just send you an e-mail regarding this matter. Our e-mail is: [email protected] Wishing you a lovely day! Kindly, Marylin