/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I have not received my order
Rosa S.
Translated review
Answer from
Petit-Fernand
Hello Rosa, you have not received your order as the house number is missing. Can you please write your correct address to [email protected] and we will resend it at our expense.
1/5
★☆☆☆☆
My order has not arrived. I placed it on August 24 and it's September 13 and I still haven't received anything. Shameful
Rocio Al
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
My order has not arrived
Jonathan Fradejas
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
If it were up to me, I would not even give them a star. An order placed more than 10 days ago and they don't even answer to private messages, emails or anything else. A shame!!!!! There are other more serious companies DO NOT ORDER FROM THIS COMPANY because they take longer than Aliexpress.
Teresa Vaquerizo
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
1/5
★☆☆☆☆
Excessively expensive.
Alberto
Translated review
Answer from
Petit-Fernand
Good morning, Thank you for your message and we are sorry that our prices are not to your liking. These are set in proportion to the quality of the product, in order to offer the customer the best possible experience. Have a nice day, Maialen
1/5
★☆☆☆☆
I placed the order on August 20, it's September 13 and I still don't know where it is. AMAZING!!!
Marina Romero Martinez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Ordered on August 25 and never arrived! Written 2 times and received no response.
Dina E.
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I never received the package. I have asked for an explanation but no one at the moment has been able to provide it to me
Virginia
Translated review
Answer from
Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
I have not received my order yet, I have been waiting for almost a month.
Noemi Miniño Bretal
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Hi, unfortunately I never got my package. Thank you
Silvia B.
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I was very disappointed i didn't get the pattern/colour i had clicked on for some reason and had no time to change it as they came so late. i had ordered some previously and they were great. sadly not great this time
Laura M.
Answer from
Petit-Fernand
Hi I am sorry you were disappointed with your labels. Please send us an email if you didn't receive the labels you ordered. Xia
1/5
★☆☆☆☆
Never arrived
Terri W.
Answer from
Petit-Fernand
Sorry you didn't receive your order. I have sent you an email 🙂 Xia
1/5
★☆☆☆☆
I have not received my order
Iris Laclaustra Esteve
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
My order has not arrived yet since August 21, I demand a refund as soon as possible please as they do not answer my mails or calls.
Susana Torres Fernández
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I ordered the labels on August 21, and today, September 13, they have still not arrived. If I did not contact them, they would not have done anything since they were supposed to have been delivered.
Ana
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I have not received my order yet and they have not refunded my money either. So in my opinion they deserve one star as they have not delivered what they promise. When they do I will give them an excellent.
Georgiana Luiza Deselnicu
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen