/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I would love to do a review if only I had received the order......
Laura C.
Translated review
Answer from
Petit-Fernand
Dear Laura, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
Lousy service. A mistake to have bought anything here. I placed an order on 08/29/21, I have complained 2 times, they answer you in French, they don't give you a tracking number of the order, now they don't even answer my emails, a scam. Today is 09/13/21 and nothing has arrived yet. I had to order them on another website and they have already arrived.
Víctor Tena
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I have not received it and your asking for a review!? ??
Doris P.
Answer from
Petit-Fernand
Hello Doris, I have sent you an email regarding your order 🙂 Xia
1/5
★☆☆☆☆
Thermoadhesive stickers are peeled off.
Silvia Biain Perez
Translated review
Answer from
Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
1/5
★☆☆☆☆
I bought it on August 15 and it has not arrived yet. Claim and I'm still waiting for them to come back to me, course started and everything and no stickers or money or anything.
Esperanza Fernández Velázquez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Placed order on 3rd September and still not received it ??
Sally P.
Answer from
Petit-Fernand
Hi Sally, I am sorry you should have received your order, I will send you an email 🙂 Xia
1/5
★☆☆☆☆
Still haven't received anything placed order in August mah hope it will arrive before school starts
Giusy C.
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Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I have been buying your labels for 4 years now and unlike previous purchases, this year I have found that the object labels, single line, do not stay firmly attached to the object (marker) after application. The difference is unbelievable compared to markers I affixed your labels to last year and on which the labels are intact, despite an entire school year! I think you have changed the type of glue. I also took some comparison pictures.
Rossella
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Answer from
Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
1/5
★☆☆☆☆
Lousy service, almost a month ago I placed my order and I have not received it, I sent an email complaining several days ago and I have not heard back. Very bad after sales service.
Usuario Habitual
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
Placed the order on August 22, still haven't received anything. Hopefully they will give me a refund.
Federica O.
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Answer from
Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
I placed an order on August 20 for labels that were supposed to be needed by September 13! To this day they still have not arrived! And it already happened to me 5 years ago with my other son.
Martina V.
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Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
Ordered since August 26 and I am still waiting for it to arrive.
Mareli Perdomo
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Order never received
Raffaella F.
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I have been waiting for a month for the product and I still have not received it.
Rocio Berna Beltran
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
The postage was within the guidelines and the packaging is really great and it feels like a quality item but my daughter has been in school for 7 days now and in the first wash and tumble dry the label has come off. I washed her cardigans and tops at 30° and tumble dryer on a low temperature synthetic cycle and the iron on labels did not stay attached. I followed the instructions on how to attach them and loved that a piece of parchment paper was included in the order but they haven't worked for me. As this is my daughters first year in school I got the iron on personalised labels with a dinosaur and pink background and I also got 200 normal iron labels from a different place. The normal labels were £4 for 200 and they haven't come off at all. I am shocked and disappointed by this outcome to be honest because the iron on labels from here were the nicer option but they didn't work for us.
Customer
Answer from
Petit-Fernand
Good morning, thank you for your review. I am sorry the labels did not work for you. I will send you an email now to find a solution 🙂 Xia
1/5
★☆☆☆☆
My son has already started school and the stickers I ordered have not arrived yet. I ordered them on August 12 and 15 days later I called poquet and they told me that they would send them again and I am still waiting for them.
Adolfo
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I've been waiting for the tags since Aug. 21 (now Sept. 12), surely it was a postal mix-up but they should find a way to have a tracking service.
Eliana G.
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Answer from
Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
Order placed on August 14. It is now September 12 and I still have not received my order. I have requested a credit note and it has not been paid. They do not answer messages or calls.
Sheila Rodríguez García
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
I have an order from August 14 and it has not arrived yet.... so my opinion is very bad.
Victoria Camelia Pop
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
They work very poorly, I ordered the stickers pack on September 2 and I have not yet arrived, I do not know why they deceive the customer and put on the web that delivery is in 48 hours .... If I had known that they take so long I would not buy them, there are other brands that I have bought other years that meet their deadlines ... Thank goodness I had stickers from other years....
Belen Bravo
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
1/5
★☆☆☆☆
Unfortunately, the labels are all coming off on me. I followed the instructions but on the first wash they are coming off.
Marina F.
Translated review
Answer from
Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
1/5
★☆☆☆☆
Fatal! I can not talk to them or I do not get the order! I do not recommend it!
Rocio Pérez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen