/10
★★★★★
based on 125781 reviews published
★★★★★
based on 125781 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very bad everything.... never received the order. Congratulations on the seriousness
Francesca A.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. I hope in the meantime you have received your order, if not please contact us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
Spelling error on my daughter's name on my order
Nabila Mze Said
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Answer from Petit-Fernand
Hello,? We are very sorry to hear that your order did not meet our expectations. If you have not already sent a message to customer service, please contact us by email: [email protected], and a photo of the item, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I ordered the labels in early September and. I still haven't gotten them, I'm sending the baby to kindergarten without labels... there's no telling where these labels are, there's at this point never getting them to me. My friend ordered them several days after I did and after exactly 10 days they arrived to her
Ambra A.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Very disappointed... whether it's thermo-adhesive labels or other labels for clothes, 1st wash: gone. It's not the 1st time I've used labels like these.
Cécilia Métais Gamet
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I'm very disappointed by the quality of the labels, which are aesthetically pleasing but don't wash well... I've been ordering your back-to-school labels for at least 3 years now, and I've never had a problem until now. I wouldn't recommend them at all because the quality is not the same anymore.
Marion L.
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
1
/5
★☆☆☆☆
Poor service. I still have not received the labels ordered in early September.I will not order with you again.
Francesca B.
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Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I still haven't received my order which has lasted over 3 weeks soon 4 now on the weekend!!!!
Tugba Abiz
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Bad experience after I paid for my order I'm still waiting for it to arrive I think that speaks for itself.
Monnou
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Answer from Petit-Fernand
Hello, We are sorry for the delay in delivery... If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I've already placed an order with you and so far I've received nothing and on top of that you've made a direct debit from my account. I'm too disappointed with you.
Marwa Knis
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
Still haven't received my order after 15 days. Could not contact you by phone
Shauni Bets
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Answer from Petit-Fernand
Hello, We're very sorry about the disappointing experience with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Our apologies again. Have a nice day? Alessio
1
/5
★☆☆☆☆
Labels not received... And I'm still waiting to hear back from customer service!!!!
Hed
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Never received my package
Denis
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
Hello, I've ordered from the site several times and never had any problems until now. My last order had a printing defect, the labels were impossible to remove from their backing, as if the outline had not been sufficiently "cut". When I finally managed to peel off a label, it was folded, with a piece of "transparent tape" added to the side: a catastrophe! I tell myself it's no big deal, the service department will surely find a solution, and then I'm in for a big surprise: there's no phone number! So I sent an e-mail, but to date I've had no reply, it's not serious at all, especially as it was urgent for the start of the new school year. Anyway, if there's no fault, it's still expensive for what it is but at least it's practical. If there's a problem, too bad for you!
Dremy
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Answer from Petit-Fernand
Hello,? We are sorry for the delay in responding, we have received many requests in the last period. Your order arrived partially defective. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I placed an order on 31/08/2021 and still haven't received anything despite several emails sent to customer service (it's now 17/09/2021). I find myself with 40 labels with my son's name on them ... that's if the order was really placed! no telephone to reach an advisor and my son finds himself with lost or stolen things at school because there are no labels. I'm extremely disappointed and hope to get a return one day.
Anais Dumas
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Answer from Petit-Fernand
Hello, We're very sorry about the disappointing experience with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Disappointed with the heat-seal labels: they don't stick.
Laura Marjollet
Translated review
Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
I never received my order ????
Teresa Ragusa
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your shipment. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Peels off after 1st wash, disappointed considering the time it took me to mark all my child's clothes for boarding school.
Gejuma
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I never received my order
Nollim Florence
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Arrived late and had to buy them elsewhere.I will ask for refund
Nicola L.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
I ordered on September 1st and was given a 48 hour delivery time. Here we are on September 17th and I still haven't received anything.
Jessica R
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Answer from Petit-Fernand
Thank you very much, your feedback is very important and we take into account all these opinions to improve our service year after year. We are sorry that this experience was disappointing but know that we have set up express delivery, however our manufacturing times have always been 48h (and not 48h delivery) Hoping that you are satisfied with your order. Please do not hesitate to contact us at [email protected]. Good day, Alessio
1
/5
★☆☆☆☆
Hello I was offered to pay more to receive it faster but it took 5 days before I was notified that I was delivered but when I went to check I could only find that they have never been delivered. So I'm more than disappointed, it's a scam!
Donia Briki
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Answer from Petit-Fernand
Hello,? We apologize for the delay in delivery. Please accept our sincere apologies? Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Order after 10 days still not arrived and no one responds ! The child has already started school and the labels ??????????????
Maria G.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have not received my order
Tatiana Garcia
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Package arrived a little late, but arrived. The delay was because of the Italian doors
Laura L.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
As I regret having ordered with you, and not having read the reviews of other people affected. Order arrived incomplete, apart from taking a long time. There is no way to get in touch with you, we have been writing to you and we only got an autoresponder. Your phone does not work. The answer that you are sorry for what happened is not enough for me, I want the person responsible for this mess to contact you urgently. order number 2000791033 I will put this review in copy every day in case it is necessary. Today I received the second shipment with the missing parts. It has been 20 days since I bought them. The same day they have contacted me making the record that you have to arrive and that has been sent separately. I will not order more here because it seems that it is a ghost company and there are no humans behind it. Regards
Yana Arslanova
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season this kind of problems usually occur. Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, the shipment was not successful. The product ordered (and duly paid for) never arrived at its destination.
Denise R.
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Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I'm still waiting for my order after 14 days and no one has let me know anything yet
Rachele S.
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Answer from Petit-Fernand
Dear Rachel, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I never received (after 3 weeks) the order despite urging. Very bad delivery service.
Silvia R.
Translated review
Answer from Petit-Fernand
Dear Silvia, in the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I placed the order on Sept. 1 and until today nothing has arrived yet.??????
Tatiana C.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Ordered and never arrived.
Bledar Z.
Translated review
Answer from Petit-Fernand
Good morning, I hope in the meantime you have received it. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio