/10
★★★★★
based on 125781 reviews published
★★★★★
based on 125781 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Customer service responded quickly to my request. However, they invited me to pay by bank transfer but did not check that the payment had been made. Moral of the story: 2 weeks later, still no parcel, I had to resend and prove my good faith... and all this without any commercial gesture. Too bad. As for shipping, nothing to complain about, fast.
Stef
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Answer from Petit-Fernand
Hi Stef, I'm sorry you're having trouble with the payment method. Our customer service team works hard to find the right solution for every customer. However, we are pleased that the shipment went smoothly and that you can enjoy your order. Good day to you and see you soon? Maïte
2
/5
★★☆☆☆
The labels don't stick well
Lucie Perus
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Answer from Petit-Fernand
Hello Lucie, I'm sorry to read that our labels have caused you a problem. I've sent you an e-mail to try and find a solution that will satisfy you. Have a nice day. Maïté
3
/5
★★★☆☆
Textile stickers no longer hold so well. Half of them come off during washing. Otherwise I'm happy with the rest of the range.
Michaela
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Answer from Petit-Fernand
Hello Michaela, Thank you for your order and your message. Feedback from our customers is very important to us as we are always working to improve the quality of our products. We will get in touch with you to find a solution to your problem together. Until then, have a nice day 🙂 ! Sarah
3
/5
★★★☆☆
Disappointed to have received part of the labels of the "camp" pack bearing only my son's first name, whereas I had indicated his first name AND his surname.
Aubry
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Answer from Petit-Fernand
Hello Aubry, Thank you for sharing your feedback on our vacation pack. I'm sorry to read that our labels did not meet your expectations. I've just sent you an e-mail about this so that we can find a solution together. Have a lovely day? Maïté
2
/5
★★☆☆☆
Come off after 1 wash
Lisa
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Answer from Petit-Fernand
Hello Lisa, Thank you for your order and your message. Feedback from our customers is very important to us as we are always working to improve the quality of our products. We will get in touch with you to find a solution to your problem together. Until then, have a nice day 🙂 ! Sarah
3
/5
★★★☆☆
Nice design, but after the first wash the labels peel off - too bad.
Fany
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Answer from Petit-Fernand
Hello Fany, Thank you so much for your feedback. I'm very sorry to hear that you're having problems with your labels. I will send you an e-mail as soon as possible so that we can find a solution together. Looking forward to hearing from you, I wish you a good day. Maïté
3
/5
★★★☆☆
The first labels I ordered were fine. This second time the font size of the label was too small even though the text and motif were the same.
Irene
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Answer from Petit-Fernand
Hi Irene, Thank you very much for your message and for choosing Petit-Fernand. I have sent you an email so I can see what happened with your tags. Have a very nice day, Montse.
2
/5
★★☆☆☆
Disappointed, the stopper broke after the 1st fall... a shame for a child's bottle.
Sofia Godel
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Answer from Petit-Fernand
Hello Sofia, Thank you for your feedback. I'm sorry to hear that our gourd caused you problems. The quality of our products is obviously very important to us. To find a suitable solution, please send us an e-mail or call our customer service department directly. I wish you a very nice day. Maïté
2
/5
★★☆☆☆
I received the box with one side that wouldn't close because it was broken. As my son had a picnic organized a few days later, I kept it anyway, as the box closes on all four sides, which isn't a problem... Apart from this inconvenience, the box is very practical with its various compartments.
Carole
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Answer from Petit-Fernand
Hello Carole, I'm very sorry to hear that you've had a problem with our lunchbox. I've just sent you an e-mail about it. I look forward to hearing from you and wish you a good day. Maïté
2
/5
★★☆☆☆
Unfortunately, my goods have not yet arrived.
Nadine
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. This is not normal. We have contacted you to solve this problem 😉 Have a nice day, Sarah
3
/5
★★★☆☆
In some garments when I wash it, they come off, I iron it again and it sticks again, but in the first wash many of them have come off. A pity because they are very nice and do not bother the child's body.
Andrea Gambero
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Answer from Petit-Fernand
Hi Andrea, I am sorry to hear that you have encountered problems with your labels. I have sent you an email to bring you a solution to your problem. Have a nice evening, Montse.
2
/5
★★☆☆☆
Hello, I posted a very good review a few weeks ago and I'm back with a little hindsight because I'm very disappointed! The labels are really beautiful, which is why I turned to your brand rather than my usual one. However, the iron-on labels didn't stand up to the first machine wash. My son is going away to camp on Wednesday and the labels have already gone into the wash. It's a real shame, because they're really superb (starry sky background with rocket detail - he was thrilled!).
Amandine
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Answer from Petit-Fernand
Hello, I'm sorry you're having trouble with your iron-on labels. Please don't hesitate to send us an e-mail to get more information and find a solution?
2
/5
★★☆☆☆
Unfortunately, the cap on the thermal water bottles is very hard to open...not only for a child...but also for an adult. Too bad given the not-so-small cost...already informed the company on the first purchase, now I have purchased two more and the problem persists...I hope this comment is taken into consdideration.
Lisa
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you are not satisfied with your cap. I sent you an email for more information so we could find a solution ??
3
/5
★★★☆☆
Easy to navigate website, really lovely labels and arrived in good time. Unfortunately, the labels (iron on) just don't last. My daughterës clothes made two washes and then they were gone.
Joanna H.
Answer from Petit-Fernand
Good morning, Thank you for your message. This is not normal, I've just send you an email in order to know more about this problem! I wish you a lovely day, Sarah
3
/5
★★★☆☆
Beautiful designer labels and fast delivery. On the other hand, despite respecting the ironing instructions, on a garment label and a wash at 30 degrees, two have already gone off in the first wash, so I'm very sceptical about the performance.
Aurore
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Answer from Petit-Fernand
Hello and thank you for your message. We're sorry to hear that you were disappointed with our labels? I have sent you an email to get more information about your problem! Have a nice day?
2
/5
★★☆☆☆
I have ordered other times and very well. But this time the text of the second surname was below and much larger , so the text ( first name and first surname have been in small and the second surname in large ) . I think it would be good to include an example of how the sticker will be before sending it to print . Thank you .
María Ruiz Soler
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Answer from Petit-Fernand
Dear Maria, I am sorry to hear that you have encountered problems with your labels. I invite you to send us pictures of them to [email protected], to see what could have happened with the printing. Have a nice afternoon, Montse.
3
/5
★★★☆☆
Count on twice the time indicated to stick the labels with the iron, otherwise they will come off in the wash.
Ct
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Answer from Petit-Fernand
Hello, thank you for your feedback. If you have any problems with the installation, please don't hesitate to contact us! See you soon!
2
/5
★★☆☆☆
Perfect labels, but delivery time too long, arrived too late. 1 week after dispatch.
Mumbleme
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Answer from Petit-Fernand
Hello, we are sorry that the delivery was delayed? Hopefully next time it will be quicker! Have a nice day?
2
/5
★★☆☆☆
When the iron-on clothes labels arrived I was really pleased with them - they look lovely. I was also happy with the easy method of ironing them on to my daughter's clothes. However, after only a couple of washes (at 30 degrees Celsius), lots of the labels are peeling off the clothes, which is so disappointing.
Cc
Answer from Petit-Fernand
Dear Charlotte, thank you very much for your order with Petit Fernand UK! We are sorry to hear that you had a problem with your labels and just send you an e-mail to find a solution for you. I wish you a lovely day, Sarah
3
/5
★★★☆☆
The sharpness of the engraving is not good and the name is too small.
Jj
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Answer from Petit-Fernand
Dear customer, I am sorry to hear that you have encountered problems with your labels. I invite you to send us pictures of them to [email protected], to see what could have happened with the printing. Have a nice evening, Montse.
2
/5
★★☆☆☆
Does not stick. May not be suitable for central steamers. Too disappointed
Sophie
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Answer from Petit-Fernand
Hello, we're sorry to read your message? We've sent you an e-mail to get more information and find a solution!
3
/5
★★★☆☆
The stickers are very nice. The design is simple. Because the stickers were so beautiful on arrival and I was busy sticking them on my clothes, I ordered more straight away. I had a rude awakening when I washed them. The stickers can't withstand a 40 degree wash. I tried everything. I stuck various labels on the clothes, pressed them down firmly, waited several days before wearing them, etc. In the end, I had to collect the stickers from the washing machine, throw them away and re-stick the clothes when they were dry. What a shame!
Vesna
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Answer from Petit-Fernand
Hello Vesna, Thank you for your order and your message. Feedback from our customers is very important to us as we are always working to improve the quality of our products. We will get in touch with you to find a solution to your problem together. Until then, have a nice day 🙂 ! Sarah
2
/5
★★☆☆☆
The labels look good, but they don't even last through a delicate wash. After the wash cycle, the labels must be removed from the inside of the washing machine. They are not suitable for the consumption indicated in the advertising. 2 stars only because of the color of the labels. What a pity... I won't be ordering from here again.
Antje P.
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Answer from Petit-Fernand
Hello Antje, Thank you for your order and your message. Feedback from our customers is very important to us as we are always working to improve the quality of our products. We will get in touch with you to find a solution to your problem together. Until then, have a nice day 🙂 ! Sarah
3
/5
★★★☆☆
Easy, not very expensive but too little choice
Manon Brancolini
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Answer from Petit-Fernand
Hello, thank you for your message! Please know that we're trying to offer more and more choices, so that each of our customers can find what they're looking for?
2
/5
★★☆☆☆
Disappointed with this latest purchase. The labels don't stick and when they do, they come off in the first wash. My 1st order was not like this.
Lorit
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Answer from Petit-Fernand
Hello, We are sorry for this problem. This is not normal. We will contact you by email to find a solution together 😉 Have a nice day, Sarah
2
/5
★★☆☆☆
Very nice! But doesn't fit! I found it in the washing machine!
M. L
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Answer from Petit-Fernand
Hello ! I've contacted you to find out more about your label problem. We're going to work out a solution? Have a nice day?
3
/5
★★★☆☆
Second order for me and disappointed. The clothing labels do not stick at all despite the instructions. I was delighted with my 1st order but so disappointed with this one. Stumbled on the wrong series...
Lorit
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Answer from Petit-Fernand
Hello, We are sorry for this problem. This is not normal. We will contact you by email to find a solution together 😉 Have a nice day, Sarah
3
/5
★★★☆☆
Everything about the product and delivery is fine, but I've been charged twice to my credit card.
Katia Galano
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Answer from Petit-Fernand
Hello, thank you for your message! I couldn't find any double orders, I've contacted you to get more information, it must be a technical problem, we'll find you a solution?
3
/5
★★★☆☆
Reception time in Italy more than a week
Alice S.
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Answer from Petit-Fernand
Good morning, we apologize for the delivery delay. I hope you took advantage of your order ! Have a nice day ?
2
/5
★★☆☆☆
The first time I purchased the iron on labels, they were fab and long lasting..then the 2nd time something had changed, they seemed plasticky and almost every one of them peeled off in the first wash. I thought I'd give them another shot just recently and so wish I hadn't, same thing happening once again..labels partially peeling off in the first wash and I followed the instructions to a ëT' - safe to say that's the last time I'll be making an order from Petit Fernand. Such a shame as the designs are lovely but they are not fit for purpose...sort it out Petit Fernand!!
Kimberley
Answer from Petit-Fernand
Dear Kimberley, We are really sorry to hear that our labels didn't match with your expectations. You can contact us at [email protected] in order to find a solution 😉 I wish you a lovely day, Sarah