/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Haven't received my order yet so can't make a review!
Tracey L.
Answer from
Petit-Fernand
Hi Tracey, unfortunately your address was incomplete, missing the road number. I will send you an email to sort it out 🙂 Xia
1/5
★☆☆☆☆
Well, I still don't know anything about anything. I have no idea where my order is
Ana Paula Nagy
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped according to your request. Please, if you still have not received it considering the dates, we kindly ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Made order on August 24 , we are at September 10 and I still have not received anything. on Monday my daughter starts elementary school and I do not have the much desired labels. Luckily my son starts kindergarten in January and in the meantime I hope you will send me back everything if not I have thrown away 42 euros. what a disappointment!
Francesca
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I didn't get it...
Susana
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
The product arrived with no heat proof paper even though it stated it would be provided. The stickers never kept their shape and became distorted despite every effort to follow the instructions to the letter. The name immediately faded once ironed on almost unreadable straight from application. The sticker remained tacky despite being allowed 48hrs to settle. The product did not securely stick unless it was IRONED on despite advertisement stating no more ironing.
Valued C.
Answer from
Petit-Fernand
Hi, unfortunately you had ordered the stick on labels not the iron on labels, which explains why you didn't receive protective paper. For the stick on labels, no protective paper is required, you just have to stick the label on the label inside the clothing. I have sent you an email 🙂 Xia
1/5
★☆☆☆☆
Labels are too long to attach to clothing labels
Kt
Answer from
Petit-Fernand
Hi, I am sorry the labels are too large for you, please find the measurements on our website when you order 🙂 Xia
1/5
★☆☆☆☆
I placed an order I have not arrived I have sent 5 emails and I have called the phone number without any response they are incompetent and keep the money and do not give the face .
Tania Mendez Perez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
Very expensive, very few labels and on top of that you made a mistake with the name. The whole booklet was fine except for one page, so the mistake was yours. Thank you
Celeste Martinez Galindo
Translated review
Answer from
Petit-Fernand
Good morning Celeste, We are sorry that our prices do not suit you. Our prices are set according to the quality of our products and the services we offer. On the other hand, we do not modify the orders of our customers, so if there is a problem in writing, the error comes from the customer and not from our company. Have a nice day, Maialen
1/5
★☆☆☆☆
It never arrived and since there was no tracking number I didn't know anything. since August 19 everything was planned in time to have the back to school ready and today on September 10, I have nothing. A pity because I had good references, but I do not recommend it.
Estibaliz
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
I haven't received my labels yet, so I can't rate them.
Nazaret Campuzano García
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
I still have not received my order, placed more than 1 month ago. No response to my messages either. What a disappointment.
Nereida Díaz Mendoza
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Delivery 2-10 working days, it's been more than 10 days but NOTHING...not even a message x understand what's going on, but will we get these labels?
Maria B.
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I placed the order on 08/20/08 and to this day it still has not arrived. More than 20 days.
Iris Mora Gonzalez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been shipped. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
My order arrived neither on time nor did I receive it.
Sandra Pérez Valverde
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Weeks later I still have not received the package or even response to the email asking for info.
Simona
Translated review
Answer from
Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
I did not receive my order, I requested a refund.
Cristina López Sánchez
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
1/5
★☆☆☆☆
I have not received my order yet.
Nayra
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen