/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I can only say negative things labels never arrived the only response was that they ship by priority mail so my package disappeared. Congratulations I will never buy again.
Fabiana Z.
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I have always been fine.But this time I am not happy because still my order from the end of August has not arrived how come?
Francesca V.
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Answer from
Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1/5
★☆☆☆☆
They haven't arrived!
Customer
Answer from
Petit-Fernand
Good afternoon, I am sorry you didn't receive your order. I have sent you an email 🙂 Xia
1/5
★☆☆☆☆
My opinion is not positive. Ordered a custom water bottle with two caps bought separately and paid a lot both broke after a short time. Water bottle no longer usable. Bought a garment bag paid 13 which is tiny, max 2 panties fit. I will not be shopping again
Alessandra
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Answer from
Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Sincerely, ? Alessio
1/5
★☆☆☆☆
Yesterday was the deadline to receive my product and to this day the package has not arrived. I try to contact the company by different ways and there is no answer. I am very disappointed because the day before I contacted them by mail and they answered me, but after the deadline there is no way to contact them. I have done it by phone and by mail.
Vanessa Diaz Castro
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Answer from
Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1/5
★☆☆☆☆
Very disappointing has a month later I still have not received my order a real disaster,I do not recommend .
Paulina F.
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Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
Communicate better and from the beginning that the goods are produced in France!!! We ordered on 25.8 and haven't received anything yet!!! Now had to order somewhere else so that I had the school supplies ready in time. Absolutely disgraceful!
D. K.
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Answer from
Petit-Fernand
We are based in France and use Deutsche Post AG for delivery. We are sorry if the post sometimes takes a long time to arrive
1/5
★☆☆☆☆
After three weeks they still have not arrived.
Andrea
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio