/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I ordered stickers with my daughter's name, which was my main concern, and a lunch box with her name on it. The lunch box arrived in a box, but the name tags were missing. I thought that they might come separately, which would be extremely illogical not to send the stickers directly in the same box. The website advertises a German customer service, but unfortunately I could only find a number in France. They didn't really respond to the email I sent. I was told to wait. Now I was allowed to mark all the clothes and lunch box by hand. Thank you for that.
Nicole
Translated review
Answer from
Petit-Fernand
We are sorry that you did not receive the entire order and we hope that you will accept our apologies with the refund.
1/5
★☆☆☆☆
Unfortunately, I cannot say I had a positive experience having paid for the purchase of the school labels that never arrived. I placed the order on August 18 and when I still had not received anything on the 31st I called customer service and they resent the labels to a different address. Untraceable mail by company choice. So the second package also swallowed in the mails. So customers pay and by choice of the company--label shipments do not know how to track--the mails pocket. Fail!!!
Stefania O.
Translated review
Answer from
Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Best regards, Alessio
1/5
★☆☆☆☆
The iron on labels were absolutely useless. Came off days into use. Really disappointed. Especially as my little one was so excited to have unique design labels in her school clothing.
Harriet T.
Answer from
Petit-Fernand
Hi Harriet, I am sorry the labels didn't work for you. I have sent you an email 🙂 Xia
1/5
★☆☆☆☆
It has been 14 days and I have not received the labels
Elisa
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I've been waiting more than 10 days for the order and it doesn't arrive
Alessia E.
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
Absolutely disgruntled never arrived order and schools started without labels though done well in advance!!!
Giorgia Z.
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
The labels are not what is promised. They come off even at 30 degrees.
Annette K.
Translated review
Answer from
Petit-Fernand
We are sorry that you had problems with our product. Please contact [email protected] for a replacement or refund.
1/5
★☆☆☆☆
I never received the package.... non-existent customer service....
Giada B.
Translated review
Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio