/10
★★★★★
based on 127431 reviews published
★★★★★
based on 127431 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I was a little disappointed with the delivery. We have ordered from Petit Fernand in England before and it was better quality. But it is possible that this would be the same problem now. It also took a very long time for the stickers to arrive.
Nicola P.
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Answer from Petit-Fernand
Hello Nicola, Thank you for your order at esistmeins.de and for your feedback! We are always working to improve our quality and meet the standards of our customers. In addition, we are always in contact with the relevant logistics companies to shorten our delivery times. Best regards from France and have a nice day 🙂 ! Johanna
3
/5
★★★☆☆
I would just like the self-adhesive labels because the iron-on ones don't stick. I have informed customer service but there has been no effective response. Otherwise, the decorations are really nice. After that, you have to take the time to make them.
Pauline
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Answer from Petit-Fernand
Hello Pauline, Thank you for taking the time to leave your review. We apologize for the inconvenience. Our customer service will contact you shortly to find a solution. Have a nice day, Alexandra
3
/5
★★★☆☆
Shoe adhesives are not as stable.
Redi
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Answer from Petit-Fernand
Hello Redi, Thank you for your order and your message. We are sorry that you are not satisfied with your order! We are always working to improve the quality of our products and are therefore very grateful for your feedback. Best regards from France and have a nice day 🙂 ! Johanna
2
/5
★★☆☆☆
Unfortunately, despite scrupulous adherence to the instructions, many heat-sensitive labels have already peeled off after just two washes in the washing machine at 30° and drying on a clothesline. So I'm very disappointed. But I'll give you two stars for the speed of delivery.
Guillaume. C
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Answer from Petit-Fernand
Hello Guillaume, Thank you for your order and I'm sorry to read that there's a problem with your iron-on labels. Our manufacturing process requires regular quality controls. Here are some initial points to watch out for: Problems may be caused by an iron temperature that's too low. And if you've used a steam iron, you need to turn off the steam. To ensure that your iron-on labels are properly adhered: - your textile must withstand the temperature of a 200° iron - place the label + greaseproof paper and apply strong pressure with a hot iron for 12 seconds (without steam!). - It's best to let the labels rest for 24 hours before wearing or washing the garment. If you still don't see any improvement, please send an email to our customer service department with a photo showing the problem: [email protected] Very nice day, Alexandra.
2
/5
★★☆☆☆
IT TOOK TOO MANY DAYS TO ARRIVE, IT'S NOT THE FIRST TIME THIS HAS HAPPENED TO ME.
Montse Raventos Esteve
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Answer from Petit-Fernand
Hi Montse! I just sent you an email regarding your delivery experience. We care very much about the satisfaction of our customers and we are sorry for the delivery anomalies as you found.... Have a nice day! ??
2
/5
★★☆☆☆
Feels bad giving two as they are nice looking stickers but they don't stick! They haven't even lasted a week.
Lauren
Answer from Petit-Fernand
Dear Lauren, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you had problems with your labels. This is not normal and we invite you to contact us again so we can help. Also for your order number 4000844122 it's on its way and we just send you an e-mail regarding this matter. Our e-mail is: [email protected] Wishing you a lovely day! Kindly, Alexandre
3
/5
★★★☆☆
DO NOT WASH WELL ENOUGH
Martine Brugiere
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Answer from Petit-Fernand
Hello Martine, We're sorry for the inconvenience. Please send an email to our customer service department with a photo showing the problem: [email protected] Nice day, Alexandra
2
/5
★★☆☆☆
It has not arrived yet and I bought it two weeks ago, deadlines are not announced when the purchase is made and no one expects a shipment to take so long.
Mar Lobo
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Answer from Petit-Fernand
Dear Mar, Thank you for your message. I am sorry that you have not received your labels yet. I will forward your message to Customer Service to see what has happened with the shipment. Have a great day. Best regards, Maria.
3
/5
★★★☆☆
Relatively long delivery time, stickers are good.
Kristina M.
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Answer from Petit-Fernand
Hello Kristina, Thank you for your order and your message. We are delighted that you are happy with our products! We are sorry about the long delivery time. We are always working to shorten our delivery times and are in contact with the relevant logistics companies! Best regards from France and have a nice day 🙂 ! Johanna
3
/5
★★★☆☆
The quality of the labels is good. But they take more than 10 days to arrive, exactly 20 days. I don't think it's worth waiting that long for a few labels.
Jennifer Galdon Alarcón
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Answer from Petit-Fernand
Hi Jennifer, Thank you very much for your comment. We are indeed working to improve our shipping times. Have a great day! Regards, Maria Montserrat
3
/5
★★★☆☆
The labels are nice and received quickly, but the iron-on ones are totally useless, they don't stick at all, fall off at the first wash or just after wearing the garment during the day.
Jessica Berdah
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Answer from Petit-Fernand
Hello Jessica, Thank you for your order and I'm sorry to read that there's a problem with your iron-on labels. Our manufacturing process requires regular quality controls. Here are some initial points to watch out for: Problems may be caused by an iron temperature that's too low. And if you've used a steam iron, you need to turn off the steam. To ensure that your iron-on labels are properly adhered: - your textile must withstand the temperature of a 200° iron - place the label + greaseproof paper and apply strong pressure with a hot iron for 12 seconds (without steam!). - It's best to let the labels rest for 24 hours before wearing or washing the garment. If you still don't see any improvement, please send an email to our customer service department with a photo showing the problem: [email protected] Very nice day, Alexandra.
3
/5
★★★☆☆
My order was cancelled even though payment had been made, customer service told me that payment had not been made, but I had been debited and my order arrived 3 days later.
Invité
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Answer from Petit-Fernand
Hello, Thank you for your order and I'm sorry for this problem and this miscommunication. We will ask our customer service to contact you shortly to discuss your order. Have a nice day, Alexandra
2
/5
★★☆☆☆
Labels can be removed after 5 washes.
Judikaelle Hubaud
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Answer from Petit-Fernand
Hello Judikaelle, Thank you for taking the time to leave your review. We apologize for the inconvenience. I invite you to send an email to our customer service department with a photo showing the problem encountered: [email protected] Nice evening, Alexandra
3
/5
★★★☆☆
The stickers are very nice and also include some animal and monster stickers. However, some of them fell off after a short period of use. Not all of them survive the dishwasher.
Mamiii
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Answer from Petit-Fernand
Hello, thank you for your feedback and for your order at Esistmeins.de! We are sorry that there was a problem with your labels. The quality of our products is very important to us and we are always working to improve them. Have a nice day! Johanna
3
/5
★★★☆☆
Delivery too slow
Nabila Boukhari
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Answer from Petit-Fernand
Hello Nabila, Thank you for taking the time to leave your review. We apologize for the inconvenience. We're looking to diversify our delivery methods to meet your expectations as best we can. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. Have a nice day, Alexandra
3
/5
★★★☆☆
I love the personalized Bento! With the ice bar to keep it cool, it's great! The gourd, ok but complicated to open for a child I think. In fact, my daughter went back to school with a silly gourd because she can't open it on her own! I'm not convinced about the iron-on labels. I'm waiting to see after washing, but I'm not sure it'll hold up! A bit disappointed.
Allison Lorent
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Answer from Petit-Fernand
Hello Allison, Thank you for taking the time to leave your review. We're sorry to hear about the inconvenience. These problems are not supposed to happen. Our customer service team will get back to you as soon as possible to propose a solution. Have a nice day, Alexandra
2
/5
★★☆☆☆
These iron-on labels for clothes don't hold up so well, we've had other stickers that were better. After washing once, it comes off the clothes. Very nice design but still impractical and too long in my opinion. Too bad, I'm disappointed :/
Luisa S.
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Answer from Petit-Fernand
Hello Luisa, thank you very much for your feedback and for your order at Esistmeins.de! We are sorry that there was a problem with your labels. The quality of our products is very important to us and we are always working to improve them. Have a great day! Johanna
2
/5
★★☆☆☆
Very good customization and beautiful icons proposed, very bad handling of shipping, about which nothing is done until you get an envelope in your mailbox at least a week after ordering. It would be good to have tracking of the package.
Giulia P.
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Answer from Petit-Fernand
Dear Julia, We are sorry if your order has been delayed. Once the order is shipped, it is the postal service that handles it, and delays may occur due to the health situation. Please email us at [email protected] to learn the status of your order. I wish you a good day. Roberto
3
/5
★★★☆☆
Longer lead times recently
Morgane Montesinos
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Answer from Petit-Fernand
Hello Morgane, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods to meet your expectations as much as possible. We also offer a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandra
2
/5
★★☆☆☆
We followed the instructions carefully, but most of the labels peel off, even without washing. Very dissatisfied with the product.
Invité
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience. Our customer service will contact you shortly to propose a solution. Have a nice day, Alexandra
3
/5
★★★☆☆
The stickers are fine but they just take so long to arrive.
Busybeemama
Answer from Petit-Fernand
Hello BusyBeeMama and thank you for your order with Petit-Fernand UK! We are sorry that you did not receive your order yet and invite you to contact us, so we can have a look and help! Please send an e-mail to: [email protected] ! Thanks a lot and have a wonderful day! Kindly, Alexandre
2
/5
★★☆☆☆
The booklet is badly aggravated as a result and 2 labels per board have holes.
Invité
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience, but this shouldn't happen. Our customer service will contact you shortly to propose a solution. Have a nice day, Alexandra
3
/5
★★★☆☆
We have had a metal water bottle for our four-year-old daughter for a little over a year now, and this is already the third time we have had to buy replacement caps because the plastic is constantly breaking, particularly the hinge on which the top rotates. Now, it is true that this water bottle is certainly not treated with kid gloves at school, but it is still a product designed to be used by children, so one would think that in the design they should have kept that in mind and devised a less fragile mechanism. Too bad, because the water bottle itself is well made and even the prints have not discolored or come off, despite frequent washing. EDIT: kudos instead to customer service who promptly contacted us back asking for photos of the broken caps for their quality control service, and offering to send us a free replacement cap, which moreover arrived very quickly
Luca P.
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Answer from Petit-Fernand
Good morning Luca, we are sorry you have encountered problems with the water bottle. I invite you to write us at [email protected] , we will certainly find a solution to your problem. I wish you a good day, Roberto
3
/5
★★★☆☆
They're beautiful, but the ones with the ironing fairies don't hold up in the dryer.
Cindy Henriet
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Answer from Petit-Fernand
Hi Cindy, We're sorry to hear about this inconvenience. The labels are not supposed to come off in the dryer. Our customer service will contact you shortly to offer a solution. Have a nice day, Alexandra
3
/5
★★★☆☆
Perfect for self-adhesive labels. I tried holding the iron for 12 seconds as indicated but it didn't hold at all. I also tried holding the iron a little longer, but it peeled off completely after being put in the washing machine.
Coralie Albrecht
Translated review
Answer from Petit-Fernand
Hello Coralie, Thank you for your order and I'm sorry to read that there's a problem with your iron-on labels. Our manufacturing process requires regular quality controls. Here are some initial points to watch out for: Problems may be caused by an iron temperature that's too low. And if you've used a steam iron, you need to turn off the steam. To ensure that your iron-on labels are properly adhered: - your textile must withstand the temperature of a 200° iron - place the label + greaseproof paper and apply strong pressure with a hot iron for 12 seconds (without steam!). - It's best to let the labels rest for 24 hours before wearing or washing the garment. If you still don't see any improvement, please send an email to our customer service department with a photo showing the problem you encountered: [email protected] Alexandra
3
/5
★★★☆☆
The bottle is great. Keeps warm enough and is leak-proof. Unfortunately, there were still white paint residues from production stuck to the neck of the bottle. I had to painstakingly scrape these off with a knife, which unfortunately resulted in one or two scratches. What a shame for a new bottle costing 28 euros :-(.
Kerstin S.
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Answer from Petit-Fernand
Hello Kerstin, Thank you very much for your order at esistmeins.de! We are delighted that you like the bottle and that you are happy with the product so far. We are sorry about the paint residue, the quality of our products is very important to us and such a condition is definitely not part of our standards. We thank you for your feedback and are working to ensure that our products only reach our customers in top quality. Have a nice day otherwise! 🙂 Johanna
3
/5
★★★☆☆
Nice labels, a little slow shipping
Customer
Translated review
Answer from Petit-Fernand
Good morning, we are glad you like the labels ! Shipping can take some time according to the situations. But please don't hesitate to contact us if there is a delivery problem 🙂 Have a nice day !
2
/5
★★☆☆☆
The product was not cheap and does not stick completely by passing the iron pr 12 seconds, in fact it shrinks and is completely unusable. NEVER AGAIN
Daniela B.
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Answer from Petit-Fernand
Dear Daniela, Thank you for your comment: I am sorry that your labels did not stick. I confirm that this is not normal. I invite you to write to us at [email protected] . The satisfaction of our customers is fundamental for us, you will see that we will find a solution 🙂 Cordial greetings and a good day! Roberto
3
/5
★★★☆☆
You could handle the return better even if it was my mistake
Cestaro M.
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Answer from Petit-Fernand
Good morning, we apologize if your customer experience was not optimal. We take into consideration your review that will allow us to improve 🙂 See you soon !
2
/5
★★☆☆☆
Very nice but this time I don't know why they don't stick like the last ones
Roberta M.
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Answer from Petit-Fernand
Dear Roberta, Thank you for your comment: I am sorry that your labels did not stick. I confirm that this is not normal. I invite you to write to us at [email protected] . The satisfaction of our customers is fundamental for us, you will see that we will find a solution 🙂 Cordial greetings and a good day! Roberto