/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I never received my order.
Diana
Translated review
Answer from
Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? We have sent you an email to find a solution ! See you soon ?? Alessio
1/5
★☆☆☆☆
I still have not received my order which I placed almost 1 month ago??
Hayley M.
Answer from
Petit-Fernand
Hello Hayley, we are really sorry you haven't received your order yet. I have sent you an email to confirm your delivery address and find a solution. Xia
1/5
★☆☆☆☆
Goods not received after 3 weeks
Katja B.
Translated review
Answer from
Petit-Fernand
Hello Ms. Biesinger, We regret that our partner Deutsche Post was unable to meet the deadlines for your deliveries. I am pleased that we have already been able to reach an agreement by email. Maïté from the Esistmeins team wishes you a good rest of the week
1/5
★☆☆☆☆
I am sorry to give a negative review but as of today August 29, we have still not received the order we placed on August 9. I am sorry but the time frame you reported does not match up with the actual.
Mara A.
Translated review
Answer from
Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ?? Alessio
1/5
★☆☆☆☆
Another month has passed and nothing has arrived!!! And you haven't even responded to my wife's email asking for clarification. I will ask for a refund.
Lorenzo P.
Translated review
Answer from
Petit-Fernand
Good morning Lorenzo, we are sorry to hear that you have not yet received your order ? I sent you an email to find a solution ! See you soon ?? Alessio
1/5
★☆☆☆☆
I have not received anything, you have deceived me.
Elisa Alonso Perez
Translated review
Answer from
Petit-Fernand
Good morning Elisa, Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, Correos does not respect our deadlines. We have sent you an email in order to solve the problem as soon as possible. Have a nice day, Maialen
1/5
★☆☆☆☆
One star because I contacted you to find out where my package went and you never replied. I am still waiting for it....
Manuela
Translated review
Answer from
Petit-Fernand
Good morning Manuela, we are sorry to hear that you have not received your order yet ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ?? Alessio
1/5
★☆☆☆☆
The products are nice, but for the second year in a row I find myself losing my shipment because an email is not sent with directions to track the package (despite the order containing more than just labels).
Elena
Translated review
Answer from
Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ?? Alessio
1/5
★☆☆☆☆
Useless, washed off after one wash.
Lauren A.
Answer from
Petit-Fernand
Good afternoon Lauren, I am sorry that the labels have not worked for you. This is not what should happen. I will send you an e-mail to find a solution 🙂 Xia
1/5
★☆☆☆☆
My order has still not arrived today..therefore 1 star :((
Tanja S.
Translated review
Answer from
Petit-Fernand
Dear Mrs. Schwedes, We are sorry that you are still waiting for your order. Please contact customer service directly next time - we will be happy to help you... I have just sent you an e-mail so that we can get in touch. With kind regards from France, Maïté from the Esistmeins team
1/5
★☆☆☆☆
I placed 2 orders some time ago, paid for both and haven't received anything yet
Peggy S.
Translated review
Answer from
Petit-Fernand
Dear Ms. Schneider, We have already been in contact by email 🙂 Your bookings were "awaiting payment" in our system and have therefore not yet been produced. I am pleased that we were able to find a solution for you. Maïté from the Esistmeins team wishes you a nice rest of the week