/10
★★★★★
based on 125776 reviews published
★★★★★
based on 125776 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Labels wash off
Marie Laure Merabet
Translated review
Answer from Petit-Fernand
Hello Marie Laura Thank you very much for your message. I'm sorry to hear that you're having trouble with your labels. I've just emailed you to solve the problem. If you can't find an e-mail, please check your spam folder. Best regards, Caterina
3
/5
★★★☆☆
I bought a lot of labels from you, and my last order a lot of labels don't come off the booklet, they tear. I'm very disappointed with my last order
Wendy Picard
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Answer from Petit-Fernand
Hi Wendy, Thank you for your order. We're sorry you're having trouble with your labels. This is not normal. Quality is very important to us and we invite you to contact our customer service so that we can find a solution: [email protected] Thank you, Caterina
2
/5
★★☆☆☆
The pack's not bad, but there's a big problem with the cut-outs for the shoe stickers! The stickers are cut right in the middle of the writing...
Invité
Translated review
Answer from Petit-Fernand
Thank you for your comment. I'm very sorry to hear that you're having problems with your shoe labels. In order to solve the problem, would it be possible for you to send me photos of the labels? You can send them to [email protected] Sincerely, Caterina
3
/5
★★★☆☆
The print quality is superb, but either I picked it up incorrectly or it didn't work, but all the labels came off in the wash...
Allison
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Answer from Petit-Fernand
Hello Allison, Thank you for your message. I'm very sorry to hear that you're having problems with your labels. To solve the problem, would it be possible for you to send me photos of the labels coming off or, failing that, photos of where they were applied? You can send them to [email protected] Sincerely, Caterina
3
/5
★★★☆☆
Well done but disappointed, I thought it was really embroidery,
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback. We don't sell embroidery products, but self-adhesive and iron-on labels. Best regards Caterina
2
/5
★★☆☆☆
They have not yet arrived, and in the meantime I had to purchase them elsewhere
Boccella F.
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Answer from Petit-Fernand
Dear Customer Thank you for your comment. I am sorry that you have not received your order yet, I have emailed you to verify. Cordially Caterina
3
/5
★★★☆☆
The shoe stickers and the non-iron-on clothing stickers are perfect. I give them a 10. The thermo-adhesive ones have not given me good results. First wash and already peeled off on some garments, specifically on the school polo shirts.
Paula
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Answer from Petit-Fernand
Good afternoon Paula I am sorry to hear that your hot melt labels have peeled off. This is not normal! I invite you to contact our customer service at [email protected] to find a solution. Please send me some pictures of the labels that are peeling off or, failing that, pictures of the place where the labels were applied, please. Good afternoon, Caterina
3
/5
★★★☆☆
I always receive it late, never on time. Otherwise, everything is perfect.
Lorena
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Answer from Petit-Fernand
Dear Lorena, I am sorry to hear that you had problems with the shipment. Please do not hesitate to contact us at [email protected] Kind regards, Caterina
3
/5
★★★☆☆
I purchased really beautiful personalized water bottles however not very functional in opening and closing for my 4 year old. If the closure was better and they had a lanyard for carrying they would be perfect!
Eleonora
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Answer from Petit-Fernand
Dear Eleonora Thank you for your comment. We are sorry to hear that you are having problems with the water bottle cap, if you think there is a need to check with the quality service please feel free to contact me at [email protected] Thank you very much Caterina
2
/5
★★☆☆☆
Have used these labels for the past two years and thought they were great, however, having received my order this time the pack of stickers are coated in a see through sticky film that makes them unusable as it's as though the stickiness is on the front of the labels where the design is rather than the back! For a nearly £20 order this is not good enough.
Ruby
Answer from Petit-Fernand
Dear Ruby, thank you for ordering with Petit-Fernand UK! We are sorry to hear that there is a problem with the stickers. This is not normal and should not happen. We invite you to contact our customer service for assistance per e-mail to: [email protected] ! Kindly, Marylin
3
/5
★★★☆☆
I am satisfied with the product but I had a problem on the site impossible to change the delivery address ... I therefore with my order leave a comment to report and give this new address. The answer came the next day: impossible to change this address, delivery will be made to the old address ...... The order was delivered to the correct address .... Patricia Butsch
Butsch
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Answer from Petit-Fernand
Hello, We thank you for your order, but we are sorry that you have encountered problems with our site and we will report it. We are delighted that you have finally received your order at the right address. Sincerely, Marylin
3
/5
★★★☆☆
The gourd is really very pretty and practical, and I have nothing to say about it. However, after only a short time in use, my 4-year-old daughter dropped her school bag from above while she was inside it, and the plastic lid that protects the drinking spout broke into several pieces. I think it hit her right on the head, but it's still fragile because children are bound to drop things at some point! As a result, I have to recommend a cap and the gourd is going to cost me... 28 euros with shipping plus 8 euros for a new cap, too bad! And I hope there won't be another incident.
Nanou
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry that the cap broke when you dropped it and we invite you to contact our customer service department so that we can help you by e-mail at: [email protected] ! Sincerely, Marylin
3
/5
★★★☆☆
I have ordered the same stick-on labels I ordered three years ago and they are 3mm smaller but the price is the same. It does make a difference as the name is not as easy to read.
Invité
Answer from Petit-Fernand
Hello, thank you for ordering with Petit-Fernand UK! We are sorry you are unhappy with the stickers and invite you to contact our customer service for help per e-mail to: [email protected] ! Wishing you a lovely day! Kindly, Marylin
2
/5
★★☆☆☆
After the first wash the ticket came unstuck, really disappointed.
Soumia-afif
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I am very sorry to hear that you are experiencing difficulties with your labels. Please contact our customer service department so that we can help you. Sincerely, Marylin
3
/5
★★★☆☆
I'm very disappointed by the iron-on labels, which don't stand up to the first wash, even if you follow all the instructions for applying and washing them.
Invité
Translated review
Answer from Petit-Fernand
Thank you very much for ordering from C-MonEtiquette! We're sorry you're having trouble with the thermos labels. This is not normal and should not happen. We invite you to contact our customer service by e-mail at: [email protected], so that we can help you! We wish you a very nice day.
3
/5
★★★☆☆
The labels are perfect, just as I had created them on the site ... they are gorgeous !!! The only downside is that the package was not traceable and especially the package arrived to me open !!!
Daiana
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Answer from Petit-Fernand
Dear Daiana, Thank you for your comment. I am very sorry that your package arrived open, unfortunately at this time it seems that the postal service opens some shipments 🙁 Your shipment was traceable, we sent you email with the tracking code on 23/11/2020 , maybe it went to spam? In any case we are glad you enjoyed your products. See you soon Caterina
2
/5
★★☆☆☆
I can't really give an opinion because I still haven't received my order, which was supposed to be dispatched in 48 hours but obviously missed its departure...
Jacqueline C.
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Answer from Petit-Fernand
Hello, Thank you for sharing your opinion. We are sorry that you have not yet received your order and we invite you to contact our customer service by email at: [email protected] so that we can help you. Thank you very much! Caterina
3
/5
★★★☆☆
I bought the kindergarten pack. The labels are very pretty. The iron-on ones are great, but the self-adhesive ones go off with the 1st wash. They all end up stuck in my washing machine. If I recommend it, I'll only buy iron-on.
Paméla Duré André
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Answer from Petit-Fernand
Hello Pamela, Thank you for your comment. We're sorry you're having a problem with your self-adhesive labels. It's not normal for them to come off. Please send us photos of the peeling labels or, failing that, photos of where the labels were applied to [email protected] and we'll find a solution. Best regards Caterina
2
/5
★★☆☆☆
Unfortunately, my order has not arrived. Customer service is very friendly, but was also unable to help me locate the goods I had already paid for. I am therefore unable to comment on the goods themselves. I think they will be good. Too bad I couldn't try it out and my money is gone.
Invité
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We are sorry that you have not yet received your goods. Unfortunately, it sometimes happens that the post office loses something or that the parcel gets stuck somewhere and is then either delivered or sent back to us. In this case, we send it out again. In any case, we will find a solution for you. If you still haven't received the parcel by the beginning of the week, please contact our customer service again and we will find a solution. Mfg, Marylin
3
/5
★★★☆☆
The water bottle caps I ordered are fragile for water bottles intended for children. The new cap is already partially broken...
Mélanie
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Answer from Petit-Fernand
Hello Melanie, thank you for ordering from C-MonEtiquette! We are sorry that you had a problem with the cap and we invite you to contact our customer service to help us. Here's the e-mail: [email protected] Cdt, Marylin
3
/5
★★★☆☆
I bought a bottle cap that is difficult to open. It's for a child!
Sandrine
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Answer from Petit-Fernand
Thank you for ordering C-MonEtiquette! We're sorry you received a cap that was difficult to open. We invite you to contact our customer service to help you: [email protected] Cdt, Marylin
3
/5
★★★☆☆
The can is great but the drinking spout is already broken and that in the 2 cans I bought I am a little disappointed because given the price I thought it was more solid.
Alia Yougo
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We are sorry that you have a problem with the can and we invite you to contact our customer service to help you by email at: [email protected] Thank you very much and have a nice day! Best regards, Marylin
3
/5
★★★☆☆
Slow shipping... 3 week wait!
Invité
Translated review
Answer from Petit-Fernand
Dear Customer, Thank you for your comment. I am very sorry to hear that the shipment was delayed, normally shipments take 4/5 days. Unfortunately, at the moment, courier delivery options would be too much of a cost impact on the customer. However, we hope you enjoy the products and see you soon on Petit-Fernand. Catherine
3
/5
★★★☆☆
Superb custom color boards, too bad the labels come off in the 1st wash, not the product I was looking for.
Niniblue
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that you have a problem with your labels. This is not normal. The quality of our products is very important to us as well as our customer service and we invite you to contact our customer service in order to find a solution: [email protected] Thank you very much! Sincerely, Marylin
3
/5
★★★☆☆
Satisfied with the service but the 6-euro delivery charge was not attractive and made me hesitate a lot.
Caroline
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Answer from Petit-Fernand
Hello, Thank you for your order. Our labels are sent free of charge to our customers. For objects, as they are parcels, we have shipping costs, of which we pay half. We are obliged to invoice the customer for a proportion of this. We do our best to satisfy our customers and to offer them the best value for money. Please do not hesitate to contact us if you require any further information. Sincerely, Marylin
3
/5
★★★☆☆
The products are great, nothing to say, the downside is the price; I think it's still expensive.
Client
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that you find them a bit expensive. We do our best to satisfy our customers and to offer the best value for money. Please do not hesitate to contact us for more information. We also regularly have special offers and we invite you to subscribe to our newsletter, in order to receive them. We wish you a very pleasant day. Sincerely, Marylin
3
/5
★★★☆☆
A lot of them come off in the wash!
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that you have a problem with your labels. This is not normal. The quality of our products is very important to us as well as our customer service and we invite you to contact our customer service in order to find a solution: [email protected] Thank you very much! Sincerely, Marylin
3
/5
★★★☆☆
The website is very intuitive and the products are very varied and interesting. But the labels do not stick well to clothing and peel off slightly after washing.
Lucía
Translated review
Answer from Petit-Fernand
Good afternoon Lucia, I am sorry to hear that your labels have peeled off. I invite you to contact our customer service at [email protected] to find a solution. Please send me some photos of the labels that are peeling off or, failing that, photos of the place where the labels were applied. Good afternoon, Caterina
3
/5
★★★☆☆
Hello, I think the concept is great, we can choose everything (images, colors, format) fast delivery and use. Really, I was a fan of this product, only the first time I washed it, all the labels came off! Yet I left the 24 hours as recommended. So I spend my time putting the labels back on. Damage.
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your order. We're sorry you had a problem with your labels. This is not normal. The quality of our products is very important to us, as is our customer service. We invite you to contact our customer service, so that we can find a solution. Sincerely, Marylin
2
/5
★★☆☆☆
Quality is not satisfactory, labels come off after the first wash and the delivery time was very long!
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have a problem with the labels. This is not normal and should not happen. We invite you to contact our customer service so that we can help you. Mfg, Marylin ([email protected])