/10
★★★★★
based on 125776 reviews published
★★★★★
based on 125776 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The labels are pretty and arrived quickly, but they don't fit well on the fabric masks... although I did follow the instructions!
Mme P
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
I was always very satisfied, but the labels sometimes don't hold up well and don't withstand washing. I will still buy the product again
Jum
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Answer from Petit-Fernand
Good morning, thank you for your order and your trust and loyalty. We are pleased that you like the labels. It is a pity that you have a partial problem. This should not be the case and we kindly ask you to contact our customer service by e-mail at: [email protected] for help. Thank you very much ! Mfg, Marylin
3
/5
★★★☆☆
I purchased a water bottle, and indeed it is very nice, the disappointment was that on the first fall the cap broke ... I thought the material was actually more durable, however I should have immediately got a spare cap. Otherwise everything is very neat and as I expected.
Invité
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Answer from Petit-Fernand
Good morning Michele Thank you for your comment. We are sorry to hear that you have problems with the water bottle cap, in fact it should not break on the first fall. I kindly ask you to send me photos of the damaged product to check with the quality service. The address to send them to is [email protected] Thank you very much Caterina
3
/5
★★★☆☆
The garment labels and packaging are very pretty, but some of them get bent out of shape after a first run in the washing machine... I glue them back on with fabric glue. It's a shame.
Al
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
I'm not happy with the water bottle. My daughter is in the middle section of kindergarten and the one-size-fits-all model is much too big and the fastening system much too complicated. There's no way she can use it on her own at school. Too bad, the pattern is nice though.
Giulia Stanca Tomasella
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Answer from Petit-Fernand
Hello and thank you for your order. We're sorry you didn't like the product. Our teams of graphic designers are always looking for new ideas to satisfy our customers, and the quality of our products is very important to us. Please contact our customer service to find a solution: [email protected] cdt, Marylin
3
/5
★★★☆☆
The designs are very pretty and there is a lot of choice On the other hand, the iron-on labels don't hold at all.
Pauline
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
I have always bought the labels from you, but this time it is very difficult to peel them off, you have to use your fingernail a lot and even break them and the label is not completely smooth.
Silvia
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Answer from Petit-Fernand
Dear Silvia, Thank you for your comments. I am sorry that your labels have a problem, I invite you to contact our customer service by mail to [email protected] and send some pictures of the defective labels, we will look for a solution. Good afternoon, Caterina
3
/5
★★★☆☆
I thought I ordered sticky labels instead I got labels for clothes. although beautiful I did not need them and had to adapt with alternative labels during the order I had trouble going all the way and this definitely created the misunderstanding
Invité
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Answer from Petit-Fernand
Good morning Claudia, Thank you for your comment. We are very sorry that there was a problem with our site and that the product you received was not what you needed. I suggest that you contact me privately at: [email protected] , or via Messenger, to offer you a solution. Sincerely, Caterina
2
/5
★★☆☆☆
Very pretty, but peels off in the wash
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
Are really very mini, I imagined them to be bigger and a bit expensive!
Nutzer
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Answer from Petit-Fernand
Hello, thank you for your order. We are sorry that you are not satisfied with the format and invite you to contact us beforehand next time so that we can advise you on your choice, as we have different formats. Mfg, Marylin
3
/5
★★★☆☆
Labels are of poorer quality than before. Iron-on labels come off after 2 or 3 washes at 40°C. It's a shame, because you're setting yourself apart from your competitors.
Céline Barjou
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
I was a little disappointed with the labels to stick on clothes, they come off easily
Rosanna F.
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Answer from Petit-Fernand
Dear Rosanna Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
3
/5
★★★☆☆
The first time when I urder was better stickers and more strong.This time Im disappointing??
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that you have a problem with the labels. This is not normal. We invite you to contact our customer service to help you: [email protected] Very nice day to you! Best regards, Marylin
3
/5
★★★☆☆
The color quality of the labels seems to me to be poorer than the previous purchase
Lucia G.
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Answer from Petit-Fernand
Dear Lucia Thank you for your comment. I am sorry your order does not satisfy you. Please contact me by email at [email protected] sending photos of the labels received, if it is a manufacturing defect we will find a solution to the problem, knowing that we have not changed the label materials. Looking forward to your contact Regards Caterina
3
/5
★★★☆☆
They are very nice and arrive home on time..too bad that after a few washes (40 degrees) they already start to come off....
Invité
Translated review
Answer from Petit-Fernand
Dear Customer Thank you for your comment. We are sorry to hear that you have problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
3
/5
★★★☆☆
I'm a fan of the labels but I couldn't stick the iron-on ones on, despite the instructions, which I followed to the letter. It's a shame, because I'm talking about 40 labels that I can't use?
Invité
Translated review
Answer from Petit-Fernand
Hello and thank you for your order. We are very sorry that you have encountered a problem with our thermos labels. This should not happen and is not normal. Quality and service are very important to us and we invite you to contact our customer service to help you by e-mail at: [email protected] Thank you very much! Sincerely, Marylin
2
/5
★★☆☆☆
Unfortunately, the quality is no longer what it was a year ago. I bought a new batch of stickers because I was so happy with them back then. They stick really well to the clothes but they have recently become sooo difficult to remove from the sticker booklet that they half break and don't last as long. What a shame.
Kunde
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We are sorry to hear that there was a problem with your delivery. It sounds like a Stantz problem and we invite you to send us an e-mail to: [email protected] so that we can help you. Mfg, Marylin
3
/5
★★★☆☆
Hello, I put 3 stars because I had already ordered on C-MonEtiquette and I was very satisfied of this order I discovered a new way to label the clothes of my daughter. At the moment I have a son and I wanted to order some for him and for my daughter, but unfortunately the labels are not of the same quality. In the past, I was able to peel off the label without any problem, but now I have a lot of trouble peeling off the label, most of which is very damaged due to the difficulty of peeling it off. As far as the shoe labels are concerned, what I liked the other time was that there was a double protection (transparent plastic label), which was great and still holds on to the shoe today. As for the isothermal flask and lunchboxes, my daughter is very pleased with the design, decoration, sturdiness and the personalization of her first name, just a little difficulty opening the flask (rather sturdy cap) and forgetting to screw it back on after closing the cap, the result being soaked business.
Céline
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Answer from Petit-Fernand
Thank you for your order. We thank you for your loyalty, but we are sorry that you have had problems with some of our products. We invite you to contact our customer service, in order to find a solution. Sincerely, Marylin ([email protected])
3
/5
★★★☆☆
Stickers are easily removed from the clothes when washed in the washing machine, two washes lasted
Invité
Translated review
Answer from Petit-Fernand
Good afternoon Thank you for your trust. I am sorry to hear that your labels are peeling off. I invite you to contact our customer service at [email protected] so we can find a solution. Good afternoon, Caterina
3
/5
★★★☆☆
Good evening. The only downside I see to the labels is the adhesion. Both the customer service and the delivery times have been great. The website is very intuitive. I hope I have helped you. Sincerely
Invité
Translated review
Answer from Petit-Fernand
Good afternoon, Thank you very much for your comments. I am sorry that your labels are peeling off, it is not normal, I invite you to contact our customer service at [email protected] and you can send some pictures of the labels that are peeling off, we will provide you with a solution. Good afternoon, Caterina
3
/5
★★★☆☆
The iron-on labels came off after 2 washes. The text plus image label on the lunch box started to peel off after putting it through the dishwasher.
Invité
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Answer from Petit-Fernand
Hello , Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. So that I can help you, would it be possible for you to send me photos of the labels coming off or, failing that, photos of where they were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Please send them by e-mail to: [email protected] We look forward to hearing from you. Yours sincerely, Marylin
3
/5
★★★☆☆
I've ordered from your site several times and have always been very satisfied. But my latest order is disappointing: the labels this time peel off very badly (badly cut?), so that the protective plastic film doesn't tear. This discouraged use.
Chauvet
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Answer from Petit-Fernand
Hello , Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the labels coming off or, failing that, photos of where they were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Please send them by e-mail to: [email protected] We look forward to hearing from you. Yours sincerely, Marylin
3
/5
★★★☆☆
Designing was easy and delivery was relatively quick. Unfortunately, the iron-on labels don't hold well. We have already lost many. The self-adhesive ones for clothing hold well, but are badly cut out and are therefore very difficult to remove from the backing film. (Perhaps an isolated case)
Invité
Translated review
Answer from Petit-Fernand
Hello and thank you for your order at Esistmeins.de! We regret that you have a problem with the labels. This is not normal and we invite you to contact our customer service so that we can help you at: [email protected] Mfg, Marylin
3
/5
★★★☆☆
Usually very happy with the labels, I tried the gourd and there! Too bad, after only one day at school, the cap came back broken! Pffff?.
Sandrine
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Answer from Petit-Fernand
Thank you for your order. We are delighted that you are happy with our labels, but sorry that you had a problem with the gourd. Please contact our customer service to help you: [email protected] Thank you very much! Sincerely, Maryllin
3
/5
★★★☆☆
The color really isn't that great
Salimata
Translated review
Answer from Petit-Fernand
Hello Madam and thank you for your order! We are sorry that you are not happy with your product and we invite you to contact our customer service to help you: [email protected] Thank you very much! Sincerely, Marylin
3
/5
★★★☆☆
The box is very nice in its size and layout. I find the color a little pale, but that's a matter of taste. A big minus point is the stick-on foil, which blisters after just a few days, even though it is only washed off by hand. I would have expected something more durable for the price.
Tanja
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Answer from Petit-Fernand
Hello Tanja, thank you very much for your purchase at Esistmeins.de! We are pleased that you like the lunch box, but regret that there is a problem with the sticker. This should not happen and we invite you to contact our customer service by e-mail at: [email protected] so that we can help you. Mfg, Marylin
3
/5
★★★☆☆
Fast delivery However, the quality of the labels this time is poor. Many come unstuck from the 1st wash and some don't stick at all when applied. Never had this problem before.
Angélique Fouré
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Answer from Petit-Fernand
Hello , Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the labels coming off or, failing that, photos of where they were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Please send them by e-mail to: [email protected] We look forward to hearing from you. Yours sincerely, Marylin
3
/5
★★★☆☆
The products are interesting but the delivery time is long.... I understand that the COVID era has destabilized the whole economy and companies internationally, but there are e-commerce sites that despite the complicated period, it has not varied what is essential for the end customer!
Federica
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Answer from Petit-Fernand
Good morning Federica, Thank you for your comment. I am very sorry to hear that the shipment was delayed, normally shipments take 4/5 days. Unfortunately at the moment courier delivery options would be too much of a cost impact on the customer. However, we hope you enjoy the products and see you soon on Petit-Fernand. Catherine
3
/5
★★★☆☆
I ordered some new stick-on clothing labels but two weeks later the order still did not arrive. It took several emails to get any response from Petit Fernand. They eventually sent a replacement order that arrived almost a month from the date I ordered. This wasn't my first order so I was surprised (and disappointed) that the labels were suddenly glossy and not matt like they were before. Not a deal breaker, just visually the previous ones were nicer. What I really don't like this time round though is that all the stickers are very hard to remove from the paper and then some of them peel off with the transparent top layer from a neighbouring sticker!
Iwona
Answer from Petit-Fernand
Dear Iwona, we thank you for ordering with Petit-Fernand ! We are sorry that you where not happy this time and that you had problems with the labels. It's not normal and not supposed to be. Please contact us again for help, as there seems to be a cutting problem with the labels: [email protected] Kindly, Marylin
2
/5
★★☆☆☆
I really like the design that you can create yourself. Unfortunately, the stickers were difficult to remove from the paper. After the 2nd wash I had some stickers in the washing machine. So unfortunately we won't be ordering this product again.
Mary
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Answer from Petit-Fernand
Hello and thank you for your order at Esistmeins.de! We are sorry that you have a problem with the labels. The quality of our products is very important to us and we test our products regularly. It is therefore not normal for them to come off. This should not happen. We invite you to contact our customer service by e-mail at [email protected] so that we can help you. Mfg, Marylin