/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I still haven't received my last order
Ejackson
Answer from
Petit-Fernand
Hello, I will send you an email to find a solution 🙂 Xia
1/5
★☆☆☆☆
I haven't received my order yet which I placed 10 days ago, but you are asking me for feedback which is a big worry
Anon
Answer from
Petit-Fernand
Hi Claire, I will send you an email to discuss your order. Xia
1/5
★☆☆☆☆
Don't be fooled by their 48 dispatch promise, it will take up to 10 working days to arrive post dispatch!! The website and ordering process does not warn of this!!!
Adam
Answer from
Petit-Fernand
As discussed on the telephone and by email, we dispatch within 48 hrs of the order being placed, whilst delivery takes longer because it is from France, therefore taking slightly longer than from the UK. Hope you receive your order soon 🙂
1/5
★☆☆☆☆
The customer service is very poor and offers no solution. They reply quickly but don't read the whole email. You can tell they are copy-pasting. The labels are not there even though I ordered them well in advance. On the website they should mention exactly how long it takes, so exactly until they write in how many days they will be pressed and sent. And don't blame the post office. I will never order here again and will not recommend it to others.
Viridiana C.
Translated review
Answer from
Petit-Fernand
Hello Mrs. Canseco, we have already been in email contact a few times. I am sorry that you have had to wait longer for your order. Unfortunately, we have no influence on the delivery times of Deutsche Post. Our customer service tries to respond quickly to all requests despite the increasing number of orders at the start of the school year. Thank you for your understanding. I am pleased that we were able to find a joint solution by e-mail and wish you a nice day? With kind regards from Bordeaux, Maïté from the Esistmeins team
1/5
★☆☆☆☆
Still awaiting delivery
Mrs L.
Answer from
Petit-Fernand
Good afternoon, I am sorry you have not yet received your order. I will send you a message to discuss your order. Xia
1/5
★☆☆☆☆
I followed the instructions carefully, but unfortunately the labels don't hold at all.
Simona
Translated review
Answer from
Petit-Fernand
Hello Simona, We are sorry to hear that our labels are causing you problems. I will write you an email immediately so that we can get in touch. With kind regards from France, Maïté
1/5
★☆☆☆☆
Sent my labels to France despite being give a UK address and unhelpful customer service.
Pamela L.
Answer from
Petit-Fernand
Hi Pamela, As we have discussed by email, I explained to you that the address in France is our company and your labels were shipped to the address you provided in the UK. Xia
1/5
★☆☆☆☆
I didn't receive my order number 4000885856,so I can write any review
Erica O.
Answer from
Petit-Fernand
Good afternoon Erica, I will send you a private message to discuss about your order and find a solution. Xia
1/5
★☆☆☆☆
Paid immediately but my delivery never arrived
Jasmin B.
Translated review
Answer from
Petit-Fernand
Hello Mrs. Braun, we are sorry that you have been waiting a long time for your order. I have just replied to your e-mail and hope that we can quickly find a solution that will satisfy you. Yours sincerely from France, Maïté from Esistmeins
1/5
★☆☆☆☆
Unfortunately my order has not yet arrived. I paid via Paypal on 23.7.21, I also received an email that it had been sent, but unfortunately I haven't received anything yet :(.
Tina R.
Translated review
Answer from
Petit-Fernand
Hello Mrs. Rockel, we are sorry that you have been waiting a long time for your labels. I have just sent you an e-mail so that we can see where your order is. Kind regards from France, Maïté from Customer Service
1/5
★☆☆☆☆
Unfortunately the order has not yet arrived. But I received an e-mail a week ago that it had been sent, but nothing has arrived. The address I entered is correct! Of course the eurde was paid immediately.
Damla M.
Translated review
Answer from
Petit-Fernand
Hello, thank you for your message. We are sorry that you are still waiting for your order. We will be happy to help you and provide you with information about the whereabouts of your order. Simply contact [email protected] ?? Yours sincerely from Bordeaux, Maïté from the Esistmeins team