/10
★★★★★
based on 125771 reviews published
★★★★★
based on 125771 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Fast delivery and nice design, but the quality of the self-adhesive clothing labels is not what it used to be (I've been ordering from the suite for a few years), they come off after the 1st wash. I'm disappointed...
Mam94
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the labels coming off or, failing that, photos of where they were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Please send them by e-mail to: [email protected] We look forward to hearing from you. Yours sincerely, Marylin
3
/5
★★★☆☆
The stickers if it is true that they last, but the thermoadhesives are terrible. I won't order them anymore, out of 10, 9 have fallen off....
Invité
Translated review
Answer from Petit-Fernand
Good afternoon I am sorry that your labels are peeling off, it is not normal, I invite you to contact our customer service at [email protected] and you can send some pictures of the labels that are peeling off, we will provide you with a solution. Good afternoon, Caterina
2
/5
★★☆☆☆
I have placed several orders but this one arrives so glued that the stickers are damaged when peeled off.
Invité
Translated review
Answer from Petit-Fernand
Good afternoon I am sorry that your labels have a problem, I invite you to contact our customer service at [email protected] and you can send some pictures of the defective labels, we will provide you with a solution. Good afternoon, Caterina
3
/5
★★★☆☆
Sticky clothing labels... don't really stick!
Invité
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the labels coming off or, failing that, photos of where they were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Please send them by e-mail to: [email protected] We look forward to hearing from you. Yours sincerely, Marylin
3
/5
★★★☆☆
Top all good
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you! We are pleased that you are satisfied. Then why only 3 stars? One more would be great! -:)
2
/5
★★☆☆☆
Hello, I am disappointed with my purchase. The labels come off after the first wash. Of course, you have to respect the 24-hour or even 48-hour delay before the first wash. Sincerely, Mme Mercier Pauline
Invité
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the labels coming off or, failing that, photos of where they were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Please send them by e-mail to: [email protected] We look forward to hearing from you. Yours sincerely, Marylin
3
/5
★★★☆☆
The labels are very pretty. And shipping is really fast. However, they don't come off easily.
Invité
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the labels coming off or, failing that, photos of where they were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Please send them by e-mail to: [email protected] We look forward to hearing from you. Yours sincerely, Marylin
3
/5
★★★☆☆
I received the clothing labels quickly and they are very pretty. The problem is that they don't stay on the clothes. I did heat them without steam with my iron...
Invité
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the labels coming off or, failing that, photos of where they were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Please send them to: [email protected] We look forward to hearing from you. Yours sincerely, Marylin
3
/5
★★★☆☆
Unfortunately, I have to give a grade neither positive nor negative. I am very happy with your labels but this time they really got to me after TOO long, at least after a month. I ran out of labels from the previous supply and had to make do differently. However I reiterate that the labels are beautiful and functional. Thank you
Chiara
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Answer from Petit-Fernand
Good morning Chiara We are very sorry that your order was lost and that it took so long, this is not normal and is definitely due to a postal service error. Normal times are between 2 and 10 days so please do not hesitate to contact us if after this time you do not receive your order. Sincerely Caterina
3
/5
★★★☆☆
The labels weren't cut out properly, so it's hard to peel them off. As a result, it gets damaged. I didn't have this problem on my previous orders.
Invité
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry to hear that you're having trouble removing them. Please contact our customer service department by e-mail at: [email protected], so that we can help you. Sincerely, Marylin
2
/5
★★☆☆☆
Lunch box arrived faulty, I have still not received a new one 13 days after my complaint
Leonie
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! Your new lunch box was shipped on 04/11 and should be with you any day now. Please do not hesitate to contact our customer service again ! -:) Mfg, Marylin
3
/5
★★★☆☆
I ordered two water bottles for my daughters (2y1/2 and 4y1/2), but the stoppers are too fragile, they broke as soon as I dropped them for the first time: the two stoppers were in different places within the first week of use. I should get new ones, but it's a pity, the plastic is brittle, the stoppers are not suitable for the clumsy hands of young children, otherwise the bottle itself is very good...
Anouch
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Answer from Petit-Fernand
Thank you for your order. We are sorry that you had a problem with the bottle stoppers and have just checked our emails. It seems that we have answered you and solved the problem. Once again, our apologies. Cdt, Marylin
2
/5
★★☆☆☆
The labels come off after 1 wash on our crèche blouse..... Both orders idem....
Invité
Translated review
Answer from Petit-Fernand
Thank you for your order. We're sorry you're having trouble with the labels. This should not happen and we invite you to contact our customer service, so that we can find a solution by e-mail at: [email protected] Thank you very much! Sincerely, Marylin
3
/5
★★★☆☆
Not as good as the first time, harder to peel off the backing! But still very pretty!
Invité
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you're having trouble with the labels. This is not normal and we invite you to contact our customer service to help you by e-mail at: [email protected] Cdt, Marylin
3
/5
★★★☆☆
I'm very disappointed with the stoppers on the isothermal water bottles because they're much too hard for a 5-year-old to open. He broke the cap again, which I had bought 3 days after receiving it!
Rozier Aurore
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette. We are sorry that you have a problem with the bottle caps and we invite you to contact our customer service by email at: [email protected], so that we can find a solution together. Sincerely, Marylin
3
/5
★★★☆☆
I had a few small issues. Cloths stickers where not cut well so I could not remove them from the book easily. I need it a sticker to put on a pair of trousers at a short notice and apparently the sticker did not last long. I washed and tumble dried two garments where I used the stickers they are still there but does not look that good. Happy with the design but I will have liked the letters bigger.
Lia
Answer from Petit-Fernand
Dear Lia, we thank you for ordering with Petit-Fernand UK! We are sorry that you had problems with the labels. This is not supposed to happen and we apologize. We invite you to contact our customer service per e-mail to: [email protected] for help. Kindly, Marylin
3
/5
★★★☆☆
The material ordered arrived in great condition, the only problem is the shipping via postal service. I never got the postal notice and if it wasn't for me tracking the package I would have never gotten the arrival notification.
Ilaria V.
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Answer from Petit-Fernand
Dear Ilaria, Thank you for your comment. We are very sorry that a Postal Service inefficiency is affecting your judgment about our company and our products. Effectively the postal services are required to leave you a stock notice, if this was not the case you can make a complaint to Poste Italiane. However, we hope you enjoy the products. See you soon on Petit-Fernand. Catherine
3
/5
★★★☆☆
The water bottle closure leaks a little bit of water doesn't really close well
Gabriela
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Answer from Petit-Fernand
Dear Gabriela, Thank you for your comment. We are sorry to hear that you are having problems with your water bottle cap, it is not normal for it to leak, we will find a solution. I just sent you an email, I am waiting for your feedback. Thank you very much Caterina
2
/5
★★☆☆☆
They often come off after a few washes. I expected something else
Serena
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Answer from Petit-Fernand
Dear Serena, Thank you for your comment. We are sorry to hear that your labels are peeling off, this is not normal. Perhaps it is a defective batch or an application problem. I would ask you to send me photos of the labels coming off or the spot where you had attached them to check with our quality service. The address to send them to is [email protected] . Thank you very much Catherine
3
/5
★★★☆☆
Super nice motifs, fast delivery! However, the self-adhesive ones come off after a few washes, some of the iron-on labels pull together despite the specified temperature. Last order unfortunately the stickers came off very badly. A great pity .
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have a problem with your labels and invite you to contact our customer service at: [email protected] so that we can help you. Yours sincerely, Marylin
3
/5
★★★☆☆
The labels are pretty good, but we took the lunch box and were rather disappointed. Indeed, the little closing cuffs are fragile, and without cuffs, there's no seal. As a result, the box is unusable after 2 months.
Emma Cugerone
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Answer from Petit-Fernand
Hello, thank you for your order. We are delighted that you like our labels, but disappointed that you encountered a problem with the lunchbox. We invite you to contact our customer service to help you by email at: [email protected]
3
/5
★★★☆☆
The stickers look good, but the punching to remove them is unfortunately poor and very difficult. Too bad this was my second and certainly last attempt with this company. -Question: If I write to your customer service - will the label suddenly come off better? Well. Not really helpful. But very customer-oriented. ????
Andre G.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that there seems to have been a problem with your labels. This is not normal and we invite you to contact our customer service so that we can help you. Mfg, Marylin
3
/5
★★★☆☆
Delivery time too long, should be greatly improved perhaps by using a faster courier. A freely interpretable tracking number is provided, with no link that can be linked to the courier.
Invité
Translated review
Answer from Petit-Fernand
Good morning Sara, Thank you for your comment. I am very sorry to hear that the shipment was delayed, normally shipments take 4/5 days. Unfortunately at the moment courier delivery options would be too costly an impact on the customer. On our website and on the confirmation email it is specified that we ship via Poste so the shipment is trackable on the Italian Postal Service website, we will add the link. I remain at your disposal. Caterina
2
/5
★★☆☆☆
The iron-on labels don't stick... when I placed my 1st order, this was already the case. I wanted to try again just in case, but no, the problem persists.
Nadège
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Answer from Petit-Fernand
Hello Nadège, Thank you for your order. We're sorry you have a problem with the iron-on labels. It's not normal for them to come off. I've just e-mailed you to find out what happened. Best regards, Caterina
3
/5
★★★☆☆
The personalized gourd is very pretty and solid, but I find the opening system very complicated for a child, whether it's the inner or outer cap. I was also disappointed with the delivery times, because after a few days, when I didn't see the parcel arrive, I contacted customer service and that's when I learned that the parcel had been mislaid. I would have preferred to have been informed beforehand rather than following my call. I would also have appreciated it if they had offered a commercial gesture without my having to ask for it...the delivery costs were offered to me but I must admit that I would have appreciated a more substantial gesture knowing that it was for a birthday present and that of course it didn't arrive in time.
Moussaoui
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that there was a problem with the delivery of your order. Normally you should have received an e-mail with a tracking number so that you can follow the shipment. If you haven't received it, there may be a filter that sends C-Monetiquette emails as spam. Please contact us if you notice any problems receiving your mail. Best regards Caterina
2
/5
★★☆☆☆
A crazy time to be delivered! When I placed my order, the product was out of stock and I was not informed. After many attempts to contact you by messenger with no response from you (although you announce a very quick response) I finally phoned to find out what was happening with my order! In the end, you replied to my request on Messenger after several days, even though I'd been trying to get my answer myself for a long time, as if there was no communication between team members...
Clémence Golfier
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Answer from Petit-Fernand
Hello Clémence, Thank you for sharing your opinion. We're sorry for the delay, but we're doing our best to reduce it. Did you receive your order? If you need anything, we're at your disposal, and we'll get back to you as soon as possible. Best regards Caterina
2
/5
★★☆☆☆
They're a bit heavy, but great fun. The downside is that my 3 and 5 year olds, for whom I bought them, can't open them, as the cap requires too much force. Result: an expensive purchase to stay at home. Very disappointed.
Laurene
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're delighted that you like the product, but we're sorry that your child can't open it. The quality of our products is very important to us and we try to improve our products regularly. We'll pass on your comments to our production department and thank you for your feedback. Have a nice day! The C-MonEtiquette Team
3
/5
★★★☆☆
I ordered isothermal water bottles for my boys at the beginning of September. 4 weeks later, no news of my order. I called the after-sales service and was told that they were waiting for delivery, which would take place the following week. My complaint is that I was not informed of the delay in manufacturing the order. Over a month to receive my water bottles.
Stéphanie
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette. We are very sorry that there was a problem with the delivery and we kindly ask you to contact our customer service in order to help you: [email protected] Thank you!
3
/5
★★★☆☆
I received the pouch for my son, as described, but after 2 uses the side is unravelled! what a disappointment!
Fanny
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Answer from Petit-Fernand
Hello, thank you for ordering from C-MonEtiquette.fr! The quality of our products is very important to us and we are very sorry that you have a problem with the bag. We invite you to contact our customer service by e-mail at: [email protected] so that we can find a solution. Sincerely, Marylin
3
/5
★★★☆☆
I'm a bit disappointed with the quality of the bottle caps. I bought extra ones because the anti-leak system broke quickly. I ordered extra blue caps and the first one doesn't even close... frankly, I'm very disappointed.
Marie
Translated review
Answer from Petit-Fernand
Hello, thank you for ordering from C-MonEtiquette.fr! The quality of our products is very important to us and we are sorry that you have a problem with the bottle stoppers. We invite you to contact our customer service by e-mail at: [email protected] so that we can find a solution. Sincerely, Marylin